To provide professional laundry and dry cleaning service to guests, crew and departments on board and within the limits of established company policy and procedures.
In order to consistently exceed guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.
• Minimum of 1 year experience with various types of laundry, dry cleaning, pressing, and folding machines.
• Fluent in English; Speak, Read and Write
• Passionate about hospitality and customer service driven
• Must have a professional appearance and good hygiene
• Respect for all co-workers and guests
• Pride in your work by creating positive energy, excitement and fun
• Able to work 7 days a week
• Demonstrate positive behaviors; smiling, being polite and courteous
• Able to develop a camaraderie with team members
• Ability to live in close quarters, share limited space with other cabin-mates
• Minimum high school diploma or GED Equivalent
Minimum of 1 year experience with various types of laundry, dry cleaning, pressing, and folding machines.
• Ensures the correct sorting of linens and towels, stain removal and “reject” procedures, washing, drying and folding of laundry.
• Proficient in the use and care of all equipment.
• Responsible for the cleanliness of work areas and machinery.
• Responsible for the storing, cleaning and distribution of all linens, towels, table linens, costumes, guest/crew laundry and dry cleaning, includes washing, spot cleaning, dry cleaning, pressing, folding and properly preparing items for return to operations to guest/crew.
• Sorts soiled linen on the basis of linen type, article type, and soil type.
• Handles stain removal and “reject” procedures by performing pre-and-post treatment of stains.
• Performs proper washing and dry cleaning procedures in accordance to machine instructions and care requirements.
• Separates torn linen while performing folding procedures.
• Provides assistance to stateroom stewards during turn around day by collecting the soiled linens and towels from guest staterooms if necessary.
• Performs other duties as assigned by the Laundry Master.
• Must perform to meet standards set by rules and regulations, USPH, SEMS, and NCL Hotel Operations.
• Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position.
The U.S. Coast Guard (USCG) requires all crew members employed with NCL America aboard the Pride of America to hold a Merchant Mariner Credential (MMC). In order to qualify for a MMC, applicants must demonstrate the following physical abilities necessary to perform shipboard duties per USCG guidelines (COMPDTPUB 16700.4 NVIC 04-8).
If the applicant has a Body Mass Index (BMI) of 40.0 or higher, or if the verifying medical practitioner doubts the applicants ability to successfully perform any of the following functions, a suitable practical demonstration is required for those functions. The verifying medical practitioner, in consultation with any other qualified practitioners he/she deems appropriate, determines whether a practical demonstration is necessary, and whether the applicant is physically competent or not physically competent.
• Is able to maintain a sense of balance without disturbance while walking and standing
• Is able to climb up and down vertical ladders and stairways
• Is able to step over a door sill or coaming up to 24 inches in height
• Is able to move through a restricted opening of 24 inches by 24 inches
• Is able to open and close watertight doors that weigh up to 55 pounds. Must be able to move hands/arms in vertical and horizontal directions, rotate wrists and reach above shoulder height to turn handles
• Is able to lift at least a 40 pound load off the ground, and to carry, push or pull the same load
• Is able to grasp and manipulate common tools such as wrenches, hammers, screwdrivers and pliers
• Is able to crouch, kneel and crawl
• Is able to distinguish differences in texture and temperature by feel
• Is able to intermittently stand on feet for up to four hours with minimal rest periods
• Is able to react to visual alarms and instructions
• Is able to react to audible alarms and instructions
• Is capable of normal conversation
• Is able to pull an uncharged 1.5 inch diameter, 50’ fire hose with nozzle to full extension, and to lift a charged 1.5 inch diameter fire hose to firefighting position
• Is physically able to put on a Personal Flotation Devise (PFD) without assistance from another individual
• Has no physical limitations that would hinder or prevent the performance of duties
Tours with this activity level involve walking over relatively level terrain, possibly some cobblestone, gravel, or a few steps. Comfortable shoes are recommended.
Tours with this activity level involve a considerable amount of physical activity such as substantial walking over cobblestone streets, uneven or steep terrain, climbing stairs, or extended periods of standing. Not recommended for guests with physical limitations. Comfortable, sturdy shoes are recommended.
Tours with this activity level involve physical exertion for extended periods of time; can involve uneven or steep terrain or swimming in a light current. Recommended only for physically fit and adventurous travelers.