• Processes daily mail by opening correspondence and copying all checks received.
• Groups checks in batches. Makes copies of checks and enters check information (reservation number, check amount and check number) into the reservation system. Match check information against information displayed in reservation system’s screens. If information matches, posts checks appropriately in reservation system. Reviews, researches and resolves payment application issues such as but not limited to misapplication of payments, check/payment application amount discrepancies and incorrect splitting of payments. Contacts appropriate departments, travel agents or direct guests to reinstate canceled reservations or verify information and resolve issues appropriately.
• Prepares and submits spreadsheet detailing received amenity check payments to Passenger Courtesy, so appropriate amenities can be created for guests.
• Prepares batch payment documentation for deposit. Gathers and sums all checks within a batch for deposit and enters amount of each check into the bank capture system. Scans checks. Complete deposits slips and attach calculator tape and deposit slips to check batch. Sends deposits to the bank via remote capture transmission and courier on a daily basis.
• Creates discount certificates in the reservation system by entering the information of the certificates (expiration date and amount). Applies discount and bonus commission certificates to reservations.
• Process credit card call-back transactions by contacting credit card processor to obtain manual approval on pending credit card transactions.
• Performs other duties as assigned.