Installs, customizes, maintains and implements system software, program product software, for vessels and associated shoreside departments. Monitors performance and reliability of operating systems and program products to improve computer systems utilization for maximum return on corporate investment.
Performs daily activities to support business areas including but not limited to query analysis, report development, business analysis, and first level troubleshooting. Installs and configures daily application activities, data warehousing, database backups, interfaces and server builds.
Implements enterprise solutions and associated hardware for new-builds and system upgrades.
Performs process analysis for selected business functions identifying process changes for efficient use of software solutions. Coordinates with the vendors to determine feasible solutions and alternatives to business requests.
Participates in the research, planning and implementation of technical solutions that will meet present and future systems needs of related shoreside and shipside departments within the context of corporate needs and goals. Manages special projects from design to implementation assisting in integration of technologies, and tracking of deliverables.
Oversees diagnosis and problem determination activities, to resolve any technical problems that may occur. Participates in the formulation and administration of systems standards and procedures. Ensures that ship and related shoreside technical solutions are consistent within the overall corporate architectural direction.
Maintains a high level of expertise with systems software, and necessary program products. Seeks the most cost effective alternatives to present to management in order to meet the needs of the corporation.
Maintains a level of expertise with required application systems to support departmental areas.
Supports Fidelio SPMS, Micros Point of Sale, MXP, and other enterprise shipside applications as necessary.
Perform other job related functions as assigned..