Norwegian reserves the right to charge a fuel supplement without prior notice should the closing price of West Texas Intermediate Fuel increase above $65 per barrel on the NYMEX (New York Mercantile Exchange Index). In the event a fuel supplement is charged, Norwegian will have sole discretion to apply the supplementary charge to both existing and new bookings, regardless of whether such bookings have been paid in full. Such supplementary charges are not included in the cruise fare. The fuel supplement charge will not exceed $10.00 per passenger per day.
Guests should not feel obliged to offer a gratuity for good service. However, all of our staff are encouraged to "go the extra mile," and so they are permitted to accept cash gratuities entirely at the discretion of our guests who wish to acknowledge particular staff members for exceptional or outstanding service. In other words, there is genuinely no need to tip but you should feel free to do so if you have a desire to acknowledge particular individuals.
Also, certain staff positions provide service on an individual basis to only some guests. We encourage those guests to acknowledge good service from these staff members with appropriate gratuities. For example, for guests purchasing bar drinks the recommended gratuity is 15 percent. For guests purchasing spa treatments the recommended gratuity is 18 percent. Similarly, for guests using concierge and butler services, we recommend they consider offering a gratuity commensurate with services rendered.
Why is there a service charge?
The reason there's a fixed service charge is an important one: Our Crew (as are the crew from other lines) is encouraged to work together as a team. Staff members including restaurant staff, stateroom stewards and behind-the-scenes support staff are compensated by a combination of salary and incentive programs that your service charge supports.
How much is the charge?
Onboard Service Charges are additional. A charge of $12 per person per day will automatically be added to your onboard account.
Are service charges across the board for all guests?
All guests 3 years or older.
How do I prepay my service charges?
Contact your travel professional and request that it be added to your cruise reservation. If you have not made final payment this will be included in your final payment amount or if final payment has already been made we will require full payment at the time it is added.
At what point in the booking process can the prepaid charges be added?
They can be added at anytime up to 24 hours prior to sailing.
Why would I prepay my service charges?
The convenience of pre-paying the service charges allows you to plan your budget prior to your cruise giving you additional freedom while on board.
If I cancel my cruise are the service charges refundable?
Yes! The service charges are 100% refundable.
If there is a service issue can the service charges be adjusted on board?
Guest satisfaction is the highest priority at Norwegian Cruise Line. We have structured a guest satisfaction program designed to handle any concerns about service or on-board product quickly and efficiently. However, in the event a service issue should arise during your cruise please let our on-board guest services desk staff know right away, so that we can address these in a timely manner. It is our goal to reach a satisfactory solution to any issue when it happens and make sure our guests can focus on enjoying their cruise. Should your concerns not be met with satisfaction you can adjust the charges.
For a full list of what's included please click here.
For your convenience, all shipboard expenses are charged to Norwegian's special onboard credit program. Sign up on the first day of your cruise, by establishing your method of payment with a credit card (Visa®, MasterCard®, American Express®, Discover®, Diners Club®), travelers checks or cash. If you choose to settle your account with cash, a deposit will be required in advance. Norwegian does not recommend the use of a debit card as payment for your onboard folio. However, if you choose to pay with a debit card, please be advised that Norwegian obtains pre-authorization which some banks may hold for up to 30 days.
Using your debit or ATM card
- Norwegian does not recommend the use of a debit card as payment for your onboard folio.
- Please be advised that multiple holds will be placed on your debit card account based on your onboard purchases.
- After settling your onboard folio, these debit card holds may remain on your account up to 30 days after the cruise ends.
- To avoid overdraft charges from your bank, please make sure that you have enough available funds in your account during this hold period.
- Norwegian will not be responsible for overdraft charges resulting from holds placed on Debit Card accounts.
Cash/Traveler's Checks Procedures
You can deposit cash or US Traveler's Checks into your onboard account.
A cash deposit may be placed on your account in the following amounts:
7 day cruises - $300/person
Less than 7 days - $150/person
More than 7 days - $450/person
Once you have exceeded the deposited amount, your account will be closed to further charges. You can deposit as much money as often as you'd like throughout the cruise, however, refunds cannot be made until the day of disembarkation for any excess. US Traveler's Checks can be cashed onboard and are the same as cash.
**Personal checks will not be accepted, nor can they be cashed onboard.
You may cash travelers checks at the Guest Services Desk. Currency exchange, at prevailing rates, is available on some cruises. Travelers checks and most major credit cards are accepted in the ports we visit. Proper ID is required when cashing travelers checks. We recommend you carry a small amount of local currency when visiting foreign ports, although credit cards are commonly accepted in shops and restaurants.
United States residents must declare all articles acquired abroad and in their possession when they return to the U.S. This includes items purchased in "duty-free" shops. The duty-free exemption allowed for purchases or gifts for returning U.S. residents varies, depending on how long they have been out of the U.S. and which countries they have visited. The standard exemption for U.S. residents who have been abroad more than 48 hours is $600 - $800, which may include one liter of alcohol (if you are at least 21), 100 cigars and 200 cigarettes.
Residents returning to the U.S. from the U.S. Virgin Islands may bring $1,200 worth of goods duty-free. The duty-free exemption for U.S. residents doesn't need to include items that are mailed back to the U.S.; those will be assessed for duty when they arrive. The duty-free exemption for a package mailed as a gift is $100; the exemption for a package marked for personal use is $200. Non-U.S. citizens should check with their local authorities for customs allowance information. For more specific customs information, be sure to attend the briefing by the Cruise Director before your ship reaches home port. (Check the daily onboard newsletter for time and place.) You can also obtain information before you sail by contacting the nearest U.S. Customs office (look under United States Government, Department of Treasury in your local phone book). You can also visit the U.S. Customs website - www.customs.ustreas.gov - or call 1.202.927.6724 and ask for the brochure "Know Before You Go." Note: Bottles of liquor you purchase on board or ashore will be held in a secure area and delivered to your stateroom at the conclusion of the cruise.
U.S. Citizens and residents are not allowed to bring more than 200 cigarettes into the U.S. if they are produced in the U.S., whether made for export or not.