Family Cruising: Youth Programs Frequently Asked Questions

Freestyle Family Fun
Norwegian Cruise Line offers what you want, what your kids want- good times all around, for all ages, at all times.

Frequently Asked Questions

What are Youth Programs?

Youth Programs are comprised of Splash Academy and Entourage. Splash Academy offers active, engaging, sensory based, and interactive programs for children 6 months – 12 years old.

Entourage is the teen hang out for 13 -17 years old. Refer to Entourage FAQ What does Entourage have to offer teens 13 -17 years old?

It is recommended that parents register their child(ren) 3-12 and teen(s) as soon as they board the ship in the Splash Academy facility. Any Youth Counselor on board the ship can assist you.

What age groups does Youth Programs cater to?

Guppies 6 months – 3 years (daily activities are offered for babies with their parents);
Turtles 3-5 yr olds
Dolphins 10-12** yr olds (6-12 yr olds in low season)
Seals 6-9 yr olds
Entourage 13-17 yr olds

Guppies 6 months – 3 years old
Although Guppies programs are part of the Splash Academy and hosted by the Early Years Coordinator, the programs require a parent to be in attendance. Guppies does not offer a drop off option.

Splash Academy 3-12 years old
The minimum age eligible for Splash Academy program is 3 years old at the time of sailing based on the child's birthdate according to their birth certificate or passport reflected on the ships manifest.

**Refer to FAQ What do I need to know about the 10-12 year old parent sign-out authorization?

How do I register my children for the Youth Programs?

A one-time registration form is required to be completed by a parent or guardian for each child/teen age 3-17. Children/teens can then participate as frequently as they choose. Norwegian requests that you let the Youth Staff know if your child has allergies and/or is taking any medications by noting this on the Registration Form. Sometimes, we like to have snacks available and want to keep your children safe therefore we will need to know this information in advance.

Do I have to pay for the Splash Academy, Entourage or Late Night Fun Zone programs on sea days and port days?

The Splash Academy and Entourage programs are complimentary, but there is a port day Meal Fee of $6.00 per child, per meal which applies for the supervision of children during meal times. Depending on the arrival of the ship into port, Port Day Meals may include a combination of breakfast, lunch or dinner. Please check the activity guide on board for the Port Play Meal(s) time slots.

Late Night Fun Zone is a group-sitting, drop off, fee-based service for children ages 3-12 years old. Late Night Fun Zone is run by the Youth Staff in the Splash Academy. Late Night programming continues the theme throughout the day.

Hours of Operations
Nightly: 10:30 pm – 1:30 am

Fees
$6.00 per child/per hour, $4.00 per sibling/per hour

Parents are encouraged to sign up in advance. If no children are signed up or dropped off by 11:30 pm, the youth center will close for the evening. The Late Night fee is charged to your on-board account. A fifteen minute transition time is offered before charges apply. Sign out authorization for 10-12 year olds doesn't apply during Late Night Fun Zone.

Refer to FAQ Are there any fees I should be aware of?

What are the hours of the youth programs?

Norwegian Fleet
Embarkation Day: 8:00pm – 10:30pm
Port Days: Arrival into Port to 10:30pm
Sea Days: 9:00am -12:00pm/2:00pm – 5:00pm/7:00pm – 10:30pm
Late Night Fun Zone: 10:30pm – 1:30pm nightly

The center closes at 12pm and 5pm. Children must be picked up at these times. Pick-up late fees may apply. Please refer to FAQ Are there any fees I should be aware of?

What do I need to know about the 10-12 year old sea day sign out parent authorization?

The parent can decide to allow their 10-12 year old to sign themselves out of the Splash Academy after two hour of participation.

The parent must make the very first drop off.

The authorization ends nightly at 10:30 pm. Therefore at 10:30pm the 10-12 year old will be signed out from the Splash Academy unless the parent signs the child up for Late Night Fun Zone.

If the child does not wish to remain in the Splash Academy for the two hours, the parent or authorized pick up people can pick up the child at any time. Please refer to FAQ regarding authorized pick up people.

The sign out authorization does not apply on Port Days.

It is recommended that a parent decline the authorization if the parent does not want their 10-12 year old around the ship unattended or if the child has a moderate to severe special need.

What other fees should I be aware of?

Overall there are very few fees associated with the Youth Programs.

Bracelet Reprint Fee: $5.00. This applies on ships with Eyouth Tablet system.

Pager/Handy Phone Fee: $150.00 for damage and replacement

Diaper Changing Fee: $28.00

Late Pick-Up Fee: Charges may apply

Can children of different age groups be grouped together during sea day programming?

No. Children are placed in the appropriate Norwegian age group based on the date of birth at the time of sailing according to the ships manifest. Please refer to Freestyle Free Play allowing friends and siblings to play together.

How can my children and their friends play together during Splash Academy on Sea Days?

Although children are placed in the appropriate Norwegian age group, there are scheduled times when the children of all ages can play together. Please check the Splash Academy Activity Program for the Freestyle Free Play activities and time slots.

What is Freestyle Free Play?

Freestyle Free Play are designated time slots scheduled by the Youth Program Manager within Splash Academy programs allowing friends and siblings to play together featuring Freestyle Free Play themed stations. Although we advertise that children 3-12 can play together, the Youth Program Manager still reserves the right to keep 3 & 4 year olds separate with fun programming for overall safety of the entire group. Please inquire with the Youth Program Manager with any questions.

Can my child move up an age group if celebrating a birthday during the cruise?

Children turning three during the cruise are welcome to participate in Turtles on their birthday. No exceptions can be made.

Children turning six during the cruise are welcome to register for and participate in the 6-9 year old age group beginning embarkation evening.

Children turning ten during the cruise are welcome to register for and participate in the 10-12 year old age group beginning embarkation evening.

Children turning thirteen during the cruise are welcome to participate in Entourage Program on their birthday. No exceptions can be made.

Are parents/guardians/adults allowed in the Splash Academy and Entourage Facilities?

The Splash Academy and Entourage are adult free zones (18+) regardless of what program is taking place.

Parents/guardians/adults are only allowed in the Splash Academy and Entourage facilities on embarkation day during the registration process.

Any parent with a child having special needs and would like additional information, please contact the access desk in advance of sailing by calling toll free 1-866-584-9756 or by sending an email to accessdesk@ncl.com.

Who and how many can be authorized drop off and pick up people?

A total of 4 people (including parents) per child can be selected and authorized by a primary parent or guardian to drop off and pick up child(ren) 3-12 from the Splash Academy. The authorized pick up people must be listed on the child's profile at the time of registration, must be 18 of age or older, and must present their key card upon pick up. In the event the key card is forgotten or lost, a Photo ID is necessary to pick up the child.

If sailing on ships using the eYouth Tablet system, the authorized pick up people must present their key card and the child's key card upon drop off and pick up.

How are the age groups divided on port days?

On port days, children ages 3-12 are combined for programming from arrival into port to departure from port or 6:00 pm whichever comes first.

Is one-on-one care or are babysitting services provided for children?

Sorry, Norwegian Cruise Line does not provide one-on-one care or babysitting on any vessel.

How is my child identified in the Youth Programs (Splash Academy, Port Play & Late Night)?

Identification bracelets are issued to children ages 3-12 when signed into any of the youth programs. This bracelet is worn by the child while under the supervision of the Youth Staff.

Except on ships that use the eYouth automated tablet system, where the bracelet is issued to the child and worn for the entire cruise. Please refer to FAQ Are there any fees I should be aware of?

What if my child is in diapers?

Splash Academy will accept children in diapers who are eligible to participate in the complimentary, drop off program. However, Norwegian Youth Counselors are not able to change diapers or pull-ups. The parent or primary guardian will be given a beeper or handy phone to alert you when your child needs assistance. Beepers and handy phones do not work ashore. At least one parent or the primary guardian will have to stay on board when their children are signed into the Youth Program and the ship is docked in port.

Can the Youth Staff assist my child in the washroom?

Parents should be aware that Youth Counselors are not able to assist children in the washrooms. This includes pulling up/down pants, buttoning/unbuttoning pants, and/or wiping assistance. A beeper or handy phone will be issued to alert you when your child needs assistance. Beepers and handy phones do not work ashore. At least one parent will have to stay on board when their children are in our Youth Program.

Will the Youth Staff contact me if my child is crying?

Yes. Since Norwegian is not able to provide one-one-care or babysitting, the parent(s) will be called to pick up their child after 15 minutes of continuous crying.

Is there a schedule of activities for Splash Academy and Entourage?

Splash Academy Yes, activity programs are available on embarkation day which advertises the schedule of activities that take place in the Splash Academy and around the ship for each age group. Splash Academy activities are run under the supervision of the Youth Counselors. Entourage activities are run under the supervision of the Teen Counselor(s).

Activities are flexible and subject to change. Entourage activities will be rescheduled (when possible) if there is no participation after the first 15 minutes of the scheduled activity.

What does Entourage have to offer teens 13 -17 years old?

Entourage is the place for teen as it combines the hang out zone, dance zone, game zone, and party zone. The Teen Counselors plan intriguing activities and challenges to keep the teens coming back for more. Activities and games may take place around the ship.

Parents should know that the activities are hosted by the Teen Counselors. At times when activities take place around the ship, Entourage may be unsupervised.

What is the Youth Discipline Policy?

Your children are important to us. We want your kids to have as much fun and be as safe as possible. Here is our four step Discipline Policy to ensure this happens.

STEP 1: Warning: The Youth Counselor addresses the child and it is explained that his/her behavior is unacceptable and needs to be improved immediately.

STEP 2: Time out: If the child continues to disobey the Youth Counselor, a time out is issued and the parents are notified at pick-up time.

STEP 3: Suspension: If a time out is not effective in eliminating the inappropriate behavior, the parents are located and the child is grounded from the program for 24 hours. The child is then welcomed back, but if there is any reservation on the part of the Youth Counselor a parent may be required to attend with their child.

STEP 4: Dismissal: Once the child is allowed back into the program after the initial dismissal, if any disobedient behaviors continue, the child will no longer be allowed to participate.

Depending on the nature of the behavior, the more severe behaviors may warrant a higher discipline as deemed appropriate by the Youth Program Supervisor.

What is the Entourage Safety and Emergency Information?

Teens are responsible for reporting to their assigned emergency stations in the event of a ship emergency. Crew members throughout the vessel are trained to assist those in need.

Are there proper protocol guidelines for the Teen passengers?

Yes. All Teens are responsible for any personal items brought to activities and events. Norwegian strongly encourages that no teenagers go ashore alone in the ports of call. Teens participating in our programs are prohibited from smoking, drinking alcohol, and using profanity. Violence and vandalism will not be tolerated. Teens should be advised that all public areas, including the Teen Center, are under 24-hour surveillance. All crew members are instructed to report inappropriate behavior to Ship Security.

Norwegian strongly encourages that no teenagers go ashore alone in the ports of call. (moved from paragraph to the end)

What is the Teen Discipline Policy?

STEP 1: Verbal Warning: Teens exhibiting inappropriate behavior will be asked to stop immediately.

STEP 2: 24-Hour Dismissal with Parent/Ship Notification: If the inappropriate behavior does not stop, he/she will be dismissed from the Teen Center and Teen Program for 24 hours. Parents and Ship Security will be notified.

IMMEDIATE DISMISSAL: Any teen passenger exhibiting violence, vandalism or intoxication when participating in the Teen Program or using the Teen Center will result in immediate dismissal for the entire sailing. Parents and Ship Security will be notified.

What if my child/teen is not feeling well?

If your child/teen is not feeling well, he/she should visit the medical center. Before returning to program, he/she must be cleared by the doctor.

A standard medical center charge may apply.

Is special-needs care provided in the Splash Academy and Entourage programs?

To ensure the child and parents have an enjoyable vacation and to assist those children that require a little extra care, it is recommended the parent contact the access desk in advance of sailing for any medical special needs request by calling toll free 1-866-584-9756 or by sending an email to accessdesk@ncl.com.

What if my child/teen has an allergy or medical condition?

Parents or guardians must alert the Youth Staff of any allergies, medications or special needs of their child/teen when registering.

It is recommended for parents to contact the access desk for any severe allergies, medical conditions or specials needs by calling toll free 1-866-584-9756 or by sending an email to accessdesk@ncl.com.

What is the Splash Academy Safety and Emergency Information?

In the event of an emergency during Youth Programs:

1. Child Care Team shall gather the children in their care and bring them safely to the Child-Pick-Up-Point where the children can be claimed by their parents. An announcement will be made as to the location of the Pick-Up-Point.

2. On the order from the Captain, all unclaimed children at the child pick-up point will be accompanied by the Child Care Team to an assigned lifeboat.

3. No child will be left unattended.

What fire and safety guidelines do Youth Programs adhere to?

Youth Programs and Youth Program facilities adhere to fire code safety and maximum occupancy guidelines outlined per each vessel based on Fire Safety Standard Code.

Do my children have access to the internet and arcade?

Yes. 24 hour Internet Service and Arcade Games are available on the ship and are accessible with your stateroom key card. Fees are charged directly to your onboard account. Parents, if you do not wish your child to have access, please visit the reception desk and deactivate your child's card.

We like to travel and participate in activities as a family, what activities can I expect on board?

Great family fun is offered throughout the cruise. Activities are subject to change per ship/itinerary but may include shipboard challenges, circus show, movie night, pizza making, scavenger hunts, building block hour, game show challenges, and poolside challenges. In addition, look for our Nickelodeon™ activities on Norwegian Epic, Norwegian Jewel, Norwegian Gem, Norwegian Breakaway, and Norwegian Getaway.

Please remember a parent or guardian is required to attend throughout the duration of the activity with a child in order for the child to participate in designated Family Activities.