Contact Us

Still have questions? We have the answers! Choose who you want to talk to, and you are just phone call or email away from an NCL representative.

Bon Voyage Gifts

Contact Reservations

Phone

1.866.625.1166

Mailing Address

7665 Corporate Center Drive
Miami, Florida 33126

Hours of Operation

Mon-Fri: 8am - 10:30pm ET
Sat, Sun: 9am - 9pm ET

 

Casino Marketing

 

Phone

1.877.752.9625

Mailing Address

NCL Casino Marketing

7665 Corporate Center Drive
Miami, Florida 33126

Hours of Operation

Mon-Fri: 9:00am-5:30pm ET

 

Charter, Meeting & Incentive Sales

 

Phone

1.866.NCL.MEET


Email

successatsea@ncl.com

Mailing Address

7665 Corporate Center Drive
Miami, Florida 33126

Hours of Operation

Mon-Fri: 9:00am-6:00pm ET

 

Corporate Office

 

Phone

305.436.4000

Mailing Address

NCL Corporation Ltd.
7665 Corporate Center Drive
Miami, Florida 33126

Hours of Operation

Mon-Fri: 8:30am-5:00pm EST

 

Cruise Rewards

Freestyle Cruise Rewards Deposits can be purchased onboard and with that deposit you will receive a $100 onboard credit. Contact one of our personal cruise consultants if you have any questions about how to redeem your Cruise Reward or Bonus Reward coupon.

Phone

1.866.234.7352

Mailing Address

7300 East Hampton Ave.
Mesa, AZ 85209

Hours of Operation

Mon - Fri   9am - 5pm EST

 

Customer Relations/Lost and Found (Post-Cruise)

All correspondence should include the guest's name (first and last), name of ship and sailing date, as well as a contact address and telephone number. Standard Response time is 10 business days from receipt.

Phone

1.866.625.1164

Mailing Address

NCL Customer Relations/Lost and Found

7665 Corporate Center Drive

Miami, Florida 33126

Hours of Operation

Mon-Fri: 9am - 5:30pm ET

 

Documentation

Please contact reservations

Phone

1.866.625.1166

Mailing Address

7665 Corporate Center Drive
Miami, Florida 33126

 

External Systems Support (Automation Support)

 

Phone

1.866.625.1160


Email

ncladmin@ncl.com

Mailing Address

7665 Corporate Center Drive
Miami, Florida 33126

Hours of Operation

Mon-Fri: 9am - 8pm ET

Sat, Sun: 9am - 5pm ET

 

Flight Assistance Hotline

If your flight is changed or a weather-related delay leaves you stuck while you're traveling the first thing you should do is immediately advise an airline representative at the airport that you are a guest of Norwegian Cruise Line, and you are on your way to join our cruise ship. After you learn your new flight arrangements, please contact NCL's Flight Assistance Hotline listed below.

Phone

1.800.456.7179 or 1.305.468.2029

Mailing Address

7665 Corporate Center Drive
Miami, Florida 33126

Hours of Operation

24/7

 

Guests with Special Needs

A dedicated special needs coordinator is available to assist guests with special needs, such as wheelchairs, seeing-eye dogs, oxygen, etc.


Email

accessdesk@ncl.com

Mailing Address

7665 Corporate Center Drive
Miami, Florida 33126

Hours of Operation

Mon-Fri: 9am - 5pm ET

 

Hotels

(Please contact individual reservations)

 

Individual Reservations (Pre-Cruise)

New Reservations, Gift Orders, Payments, General Questions, Documentation Needs

Phone

1.866.234.0292

Mailing Address

7665 Corporate Center Drive
Miami, Florida 33126

Hours of Operation

Mon-Fri: 8am - Midnight ET
Sat, Sun: 9am - 9pm ET

 

International Travel Partners / General Sales Agents

Click here to view General Sales Agent contact info for the Caribbean, Bermuda and Latin America.
 

Latitudes - Loyalty Program

Our Representatives would be happy to help you with the following:

  • Look up your Latitudes number
  • Let you know what Latitudes tier you are in
  • Advise you about your Latitudes member benefits
  • Update your contact information

Phone

1.866.234.0292

Mailing Address

U.S. & CANADA
Latitudes Customer Service
P.O. Box 026071
Miami, FL 33102-9075

Hours of Operation

Mon-Fri: 8am - 10:30pm ET
Sat, Sun: 9am - 9pm ET

 

Media Relations

Download High Resolution Photography and Logos at:

www.ncl.com/pressroom

Phone

1.305.436.4713


Email

mediainquiries@ncl.com

Mailing Address

NCL Public Relations Department

7665 Corporate Center Drive

Miami, FL 33126

Hours of Operation

Mon-Fri: 8:30am - 5pm ET

 

Premium Air (Customized Air Arrangements)

Bookings must have deposit on them for Premium Air quote. Please provide specific airlines and flight numbers desired. Allow 48 hours for response.

Phone

1.866.625.1163


Email

premiumair@ncl.com

Mailing Address

7665 Corporate Center Drive
Miami, Florida 33126

Hours of Operation

Mon-Fri: 9am - 5:30 pm ET

 

Shore Excursions

 

Phone

1.866.625.1167

Mailing Address

7665 Corporate Center Drive
Miami, Florida 33126

Hours of Operation

M-F 8am-8pm ET

Sat/Sun 10am-6pm ET

 

Travel Protection

Contact BerkelyCare

www.travelclaim.com

Phone

1.800.722.5672 or 1.516.342.2500

Mailing Address

BerkelyCare
P.O. Box 9022
Jericho, NY 11753

Hours of Operation

8 AM - 10 PM, Monday - Friday
9 AM - 5 PM, Saturday

 

Wedding Packages

Phone

888.475.5511 or 604.940.1181


Email

ncl@royalwed.com

Mailing Address

2600 S.W. 3rd Ave.

Ste. 200 Miami, FL 33129

Hours of Operation

8:00 am to 4:00 pm PST Monday through Friday