Press Releases

Norwegian Cruise Line Introduces Elite Pre-Cruise Concierge Service For The Haven Guests

New concierge desk assists guests of The Haven in reserving specialty dining, spa treatments, entertainment and arranging special requests prior to embarkation

Miami   -    Nov 28, 2011   ---   

MIAMI – November 28, 2011 – Norwegian Cruise Line (“Norwegian”) today announced the launch of a shoreside concierge desk exclusively for guests with reservations in the line’s most luxurious accommodations, The Haven by Norwegian.  Beginning today, the concierge desk provides pre-cruise assistance enabling guests and travel partners to pre-arrange a variety of services and amenities.

 

The concierge desk provides support in booking reservations for all suite accommodations; arranging dining and entertainment; booking shore excursions; making spa and salon appointments; as well as taking special requests such as pillow preference and any other arrangements.  The concierge desk will send an email confirmation to the travel partner or guest prior to their sailing reconfirming all of the requests made.

 

The Haven is currently featured on board Norwegian’s Jewel class ships (Norwegian Gem, Pearl, Jade, Jewel); and the line’s newest and most innovative ship, Norwegian Epic. Norwegian’s two new ships, Norwegian Breakaway and Norwegian Getaway, will also feature The Haven by Norwegian when they launch in April 2013 and April 2014. 

 

Suite guests are privy to an array of complimentary amenities, including 24-hour private butler service; priority embarkation and disembarkation; distinctive platinum keycard; priority boarding of tenders to shore; in-suite espresso/cappuccino machines; gourmet treats delivered each evening; Bliss Collection by Norwegian™ pillow-top mattress; fine linens, feather duvet and pillow menu; along with plush bathrobes, slippers, oversized towels; and much more. 

 

Norwegian’s Jewel class ships (Norwegian Jewel, Jade, Pearl and Gem) include up to 18 suites as part of The Haven, including the largest suites at sea – the 5,000 square foot, three-bedroom Garden Villas.  All of these suites surround The Haven Courtyard that includes a pool, sundeck, hot tub, fitness room and more.  The Haven on Norwegian Epic is the largest suite complex at sea, comprising 60 suites on two private decks at the top of the ship.  An additional 15 suites located throughout the ship also have access to The Haven which includes a private pool, two whirlpools, gym, saunas, sundeck, along with a private restaurant with indoor/outdoor dining, exclusive bar and concierge lounge.

 

The concierge desk is available Monday through Friday from 9 a.m. to 9 p.m. ET and can be reached by calling 855.NCL.HAVEN (625.4283). For more information on The Haven by Norwegian, contact a travel professional or visit www.thehaven.ncl.com.

 


AnneMarie Mathews
Vice President of Public Relations
Public Relations Department
7665 Corporate Center Drive
Miami, FL 33126
305-436-4713
publicrelations@ncl.com