Terms & Conditions
- 1. Introduction
- 2. Booking Procedure and creation of a contract
- 3. Payment/Deposit Schedule
- 4. Payment and Cancellation Policy
- 5. Cancellation Fees on Cruise Fares, Land Packages and Other Add-On Charges
- 6. Age of Travel
- 7. Guarantee Stateroom bookings (“GTY” or “GTY Stateroom”)
- 8. Pregnancy
- 9. Drinking on-board
- 10. Gambling Policy
- 11. Identification Required
- 12. Visas & Passports
- 13. Onboard Account/purchases
- 14. What’s included in my cruise fares?
- 15. What’s not included in my cruise fare?
- 16. Cruise Ticket
- 17. Jones Act – United States (“U.S.”) consecutive cruises
- 18. Is there a service charge? (Gratuities)
- 19. Travel Protection
- 20. Baggage Loss or Damage
- 21. Guarantee and Rate
- 22. Itinerary Changes
- 23. Refusal of Passage
- 24. Specific Needs
- 25. Medical Services
- 26. Smoking Policy
- 27. Transfers
- 28. Tenders
- 29. Applicable Law and Forum and Limitations on Actions
- 30. Your Travel Agent
- 31. Safety and Security
- 32. Our Liability
- 33. Your liability
- 34. Privacy
- 35. Reading Down
Additional Terms and Conditions
The transportation of Guests and baggage on cruises operated by NCL Australia Pty Ltd of Level 7, 99 Elizabeth Street, Sydney NSW 2000 ("Norwegian", "Norwegian Cruise Line", "we" or "our") is governed by the terms and conditions of the "Customer Contract" which is comprised of the Guest Ticket Contract, your booking confirmation (whether hard copy or electronic), the Guest Conduct Policy and other applicable Norwegian policies, and the terms, conditions and information contained in this document ("ANZ Terms and Conditions"). The Customer Contract contains information that affects your legal rights, and we recommend that you read the terms carefully. A copy of the Guest Ticket Contract, Guest Conduct Policy and other applicable Norwegian policies can be obtained online at www.ncl.com or a hard copy sent to you upon request.
The Customer Contract, between each of our customers ("you" or "Guest") and Norwegian Cruise Line will govern the terms and conditions of our relationship with you and each other guest that is included on your booking, and will become effective on the earlier of the completion of a booking form and the payment of a deposit by or on behalf of a Guest. By entering into this Customer Contract you represent that you accept and have authority as the party leader to accept these ANZ Terms and Conditions and to enter into the Customer Contract on behalf of all guests on your booking(s). Parents and (or) legal guardians accept these ANZ Terms and Conditions and enter into the Customer Contract on behalf of their children.
To the extent of any conflict or inconsistency between:
- the Guest Ticket Contract;
- the ANZ Terms and Conditions contained in this document;
- the booking confirmation;
- the Guest Conduct Policy and other applicable Norwegian policies;
- the terms of any Norwegian Cruise Line advertisement or offer; and
- the oral or written representations of any Norwegian Cruise Line representative,
these ANZ Terms and Conditions will take precedence.
The operation of certain laws such as the Australian Consumer Law contained in Schedule 2 to the Competition and Consumer Act 2010 (Cth) ("CCA"), the New Zealand Consumer Guarantees Act 1993 (NZ) and similar state-based consumer legislation cannot be excluded by law ("Consumer Laws"). Nothing in the Customer Contract alters any protection afforded by the relevant Consumer Laws.
All prices in these ANZ Terms and Conditions are quoted in Australian dollars ("$AUD") or New Zealand dollars ("$NZD"), depending on whether you are purchasing your ticket in Australia or New Zealand and include relevant taxes and fees (such as Australian or New Zealand goods and services tax ("GST"), as applicable), unless specified otherwise.
Please note that the information and prices shown in this document may have changed by the time you come to book your arrangements. Although we make every effort to ensure the accuracy of the document, information and prices at the time of printing, regrettably errors do occasionally occur. You will be advised of the current price of any cruise or additional third party service or component that you wish to book before your contract is confirmed.
There are 3 ways to book your chosen cruise holiday:
- Online at www.ncl.com
- Contact your Travel Agent;
- Telephone our Norwegian Reservations Department on 1300 255 200 (if calling within Australia) or 0800 969 283 (if calling within New Zealand);
In order to confirm a booking a deposit is payable in accordance with the Deposit & Payment Policy set out at clause 3 of these ANZ Terms and Conditions (below), plus any additional monies payable for any other additional third party service or component being booked through us.
A booking for a cruise is made when recorded as accepted or confirmed by Norwegian or a licensed agent who acts as Norwegian’s representative in the sale of its cruise services (“Norwegian Representative”), and a binding agreement, being the Customer Contract, will come into existence between us when we or a Norwegian Representative dispatches this booking confirmation and invoice to the party leader or your Travel Agent.
Please check that all details are correct as soon as you receive your booking confirmation, and any other documentation connected with your cruise or any additional third party service or component. If any details appear as incorrect or incomplete you must inform your travel agent or the Norwegian Reservations Department immediately as it may not be possible to make changes later. By making a booking with us you acknowledge that you have authority from all guests in the booking to make changes to your booking. We do not accept any responsibility for any loss that you may incur by making travel arrangements other than through Norwegian or a Norwegian Representative.
Quotes are only valid to the end of telephone calls or at the time of booking. When making a booking, you will be required to provide your full name as it appears on your passport as well as your date of birth. By making a booking with us through any of the three methods noted above you acknowledge that:
- you have read (and understand) the terms and conditions in the Customer Contract, including these ANZ Terms and Conditions, as you will be legally bound by such terms in connection with your booking; and
- the first named person on the booking agrees on behalf of all persons detailed on the booking that:
- he/she has read the terms and conditions in the Customer Contract, including these ANZ Terms and Conditions, and has the authority to and does agree to be legally bound by them;
- he/she is over 21 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services; and
- he/she will be responsible for making all payments due to us.
As noted above, a copy of the Guest Ticket Contract, Guest Conduct Policy and other applicable Norwegian policies can be obtained online at www.ncl.com or a hard copy sent to you upon request.
Please ensure you check the payment conditions at the time of booking, as different cruise fare types and/or promotional fares are subject to different cruise fare rules and are priced differently. Your reservation is subject to the cruise fare rules applicable to the type of cruise fare and/or promotional fare that you choose at the time of booking.
All Guests, including third-through-eighth berth Guests (referred to below), must pay the deposit set forth in Chart A below for the applicable cruise within the 'option period' offered on the cruise at the time of booking (the option period will be specified in your booking confirmation). The final payment must be paid within the time prescribed in the table for the applicable cruise (Chart A below), and as specified in your booking confirmation.
Group Guest policies may apply different deadlines for payment than those set out below. Please contact the Norwegian Reservations Department for a copy of this policy, if required. Different payment and cancellation policies apply to cruises operated during holiday periods which fall during or over Christmas or New Year ("Holiday Sailings"). The payment and cancellation policies for Holiday Sailings are set out at Chart A and Chart B respectively, below. An additional deposit may be required for a Holiday Sailing.
When using your credit or debit card to pay us directly for your cruise, please note that credit card surcharges apply. For your convenience, your final payment may be automatically charged to the credit card used to make the initial deposit. Please be aware that we may process that transaction via a bank outside of Australia or New Zealand and your card issuer may choose to charge you a foreign processing fee. We advise you to check the terms and conditions of such foreign transactions with your card issuer in advance of making a payment to us. If final payment is not received by us on or before the end of the prescribed time period, or it is received but subsequently reversed, we may cancel your reservation. Once payment is received, the reservation may be cancelled by you in writing, though cancellation fees may apply in accordance with the schedule set out in Chart B under clause 5 below.
CHART A - PAYMENT/DEPOSIT SCHEDULE FOR BOOKINGS
|Cruise Type||Deposit payable
within the ‘option period’
(per person) ($AUD/$NZD)
|Final Payment Due
(prior to sailing)
|Final Payment Due**
Holiday Sailings Only
(prior to sailing)
|All Staterooms other than the Haven Suites and the Garden Villas (referred to below), being Mini Suite, Balcony, Oceanview, Inside and Studio Staterooms.|
|1-6 Days||$150*||90 days prior to sailing||120 days prior to sailing|
|7+ Days||$375*||120 days prior to sailing||120 days prior to sailing|
(Categories H2, H3, H4, H5, H6, H7, H8 & H9)
|1-6 Days (Single Guest)||$735||120 days prior to sailing||120 days prior to sailing|
|1-6 Days (1-2 Guests)||$375*||120 days prior to sailing||120 days prior to sailing|
|1-6 Days (3-8 Guests)||$150*||120 days prior to sailing||120 days prior to sailing|
|7+ Days (Single Guest)||$2,210||120 days prior to sailing||120 days prior to sailing|
|7+ Days (1-2 Guests)||$1,100*||120 days prior to sailing||120 days prior to sailing|
|7+ Days (3-8 Guests)||$370*||120 days prior to sailing||120 days prior to sailing|
(Categories H1 & S1)
|1-6 Days (Single Guest)||$2,210||120 days prior to sailing||120 days prior to sailing|
|1-6 Days (1-2 Guests)||$1,100*||120 days prior to sailing||120 days prior to sailing|
|1-6 Days (3-8 Guests)||$370*||120 days prior to sailing||120 days prior to sailing|
|7+ Days (Single Guest)||$7,350||120 days prior to sailing||120 days prior to sailing|
|7+ Days (1-2 Guests)||$3,680*||120 days prior to sailing||120 days prior to sailing|
|7+ Days (3-8 Guests)||$370*||120 days prior to sailing||120 days prior to sailing|
*per person, including 3-8th **excludes cruises on the Norwegian Sky
NOTE All deposit amounts above have been converted to $AUD or $NZD (as applicable, depending on where you are purchasing your ticket) at the exchange rate of 1 US dollar (“$USD”) equals $AUD/$NZD0.68, current as at 23 November 2017 The deposit in AUD or NZD may vary as a result of currency exchange fluctuations after 23 November 2017 and, as such, the table above should only be used as a guide. We or your Norwegian Representative will provide final deposit confirmation at the time of booking.
All Guests, including third-through-eighth-berth Guests, must pay the deposit set out in Chart A under clause 3 of these ANZ Terms and Conditions for the applicable cruise (including any additional deposit that is required to be paid in relation to a Holiday Sailing) at the time of booking and must pay the final payment within the time prescribed in Chart A for the applicable cruise. Group Guest policies may apply different deadlines for payment than those referred to in Chart A above. Please contact the Norwegian Reservations Department for a copy of the Group Guest policy, if required. Payments should be made to the Norwegian Reservations Department via credit card or wire transfer to Norwegian Cruise Line for the appropriate amount. We cannot accept travel agent account numbers. Payment and cancellation charges may differ by promotion.
Cancellation fees for cruise, land and other charges may apply to all Guests who have reserved a ticket. Cancellations must be provided in writing by email to our Reservations Department (email@example.com).
Depending on when the cruise or third party service component is cancelled, cancellation charges will be assessed and determined in accordance with Chart B, below. Group Guest policies and cancellation charges may differ by promotion, as specified in the relevant information published by Norwegian Cruise Line for such promotion, which can be provided upon request.
- Reservations that are not paid in full by the final payment due date are subject to cancellation by Norwegian, and in the event a reservation is cancelled a cancellation fee will apply.
- No refunds will be given on any cruise for no-shows.
- No refunds will be made in the event of interruption or cancellation by any Guest after the cruise begins.
- Where they do not occur through any fault, act or omission of Norwegian, no refunds will be given for any missed days of a land package.
- Cancellation fees for land and other add-on charges will apply even if the reservation is not cancelled in full.
- Name substitutions are considered cancellations and cancellation fees will apply. Spelling corrections which have the effect of a substitution may also be considered cancellations.
- Where they do not occur through any fault, act or omission of Norwegian, departure date changes for a cruise, land package or other add-on are considered cancellations and are subject to cancellation fees.
Full or partial refunds of your cruise fare may be provided if:
- we are unable to carry you and you have confirmed and paid for your cruise;
- we have to cancel or otherwise make a significant change to your itinerary and no alternative options are available to you;
- the addition of any surcharge on your booking entitles you to a refund upon cancellation in accordance with clause 21 below; or
- you have made a cancellation, in which circumstance any refund will be paid in accordance with Chart B below.
Requests for refunds must be in writing to Norwegian at Level 7, 99 Elizabeth Street, Sydney NSW 2000 or by email to firstname.lastname@example.org. Refunds will be paid to the Guest who paid the cruise fare via the same method and paid in the same currency used to pay for the cruise fare. Refund processing time is usually between four to six weeks, but may be longer. Refunds include any applicable taxes and charges, but exclude any applicable fees.
CHART B - CANCELLATION SCHEDULE FOR BOOKINGS MADE
|Days Prior to Departure Date||Cruise/Cruise Tour Cancellation Fee||Land Cancellation Fee||Add-On Cancellation Fee (applicable to third party services organised by Norwegian for you (such as transfers, and shore excursions) and on-board packages (such as beverage packages)|
|Where cruise accommodation is for the Haven Suites or Garden Villas or the cruise is a Holiday Sailing**|
|Up to 120 days prior to sailing||Nil||Nil||Nil|
|90 - 61 days||75%*||Nil||50%|
|60 days or less||100%*||100%*||100%*|
|Where cruise accommodation is other than as set out above and the cruise is between 1 – 6 days|
|Up to 90 days prior to sailing||Nil||Nil||Nil|
|30 days or less||100%||100%||100%|
|Where cruise accommodation is other than as set out above and the cruise is for 7 days or more including Hawaii|
|Up to 120 days prior to sailing||Nil||Nil||Nil|
|30 days or less||100%||100%||100%|
* Or deposit, Whichever is higher
** Excluding Norwegian Sky
NOTE All dollar denominated cancellation fee amounts above have been converted to $AUD or $NZD (as applicable, depending on where you are purchasing your ticket) at the exchange rate of 1 US dollar equals $AUD/$NZD0. .69, current as at 23 November 2017. The cancellation fee in $AUD or $NZD may vary as a result of currency exchange fluctuations after 23 November2017 and, as such, the table above should only be used as a guide. We or your Norwegian Representative will provide final confirmation at the time of cancellation.
Cancellation Fee for 3-8 Guests
There is no cancellation fee for Guests 3-8 if cancelled outside of the 100% cancellation period as set out in Chart B above. If such reservations are cancelled within the 100% cancellation period, then the applicable cancellation fee will apply for Guests 3-8.
NOTE : Cancellation payments will be deducted from amounts received from the Guest. Unless otherwise stated, the cancellation fee is determined by reference to the cruise/cruise tour, land package or other add-on fare (including, where applicable taxes, fees and port expenses), including any third party costs for which Norwegian becomes liable in respect of the cancellation (such as third party cancellation charges). Refunds will be converted to $AUD/$NZD (as applicable, depending on where you are purchasing your ticket) at the exchange rate applying on the date payment is made. Any dollar denominated cancellation fees disclosed may therefore vary as a result of currency exchange fluctuations and should only be used as a guide.
Subject to applicable laws, for cruises departing an Australian or New Zealand port, any Guest under 18 years of age on the date of embarkation is considered a minor, and must be accompanied in the same, connecting or side by side Stateroom by a Guest that is 18 years or older who expressly agrees to be responsible for the under-18 Guest throughout the cruise. For all other cruises, a Guest under 21 years of age is considered a minor who must be accompanied in the same, connecting or side by side Stateroom by a Guest 21 years or older at the time of embarkation who expressly agrees to be responsible for the under-21 Guest throughout the cruise.
Children under 2 years of age cruise at the 3rd and 4th Guest rate in the same Stateroom. Children that are 2 years of age or over, where travelling twin share, will be charged the full Guest rate for the applicable Stateroom. Infants under 6 months of age are not eligible for travel on our ships. For sailings that have three or more consecutive days at sea, infants must be at least 12 months old at the time of embarkation.
NCL offers programmes for children and teenagers. For further information in relation to youth programmes, please refer to: https://www.ncl.com/why-cruise-norwegian/family-cruises/youth-programmes/faq
We may offer Guests the option of making a GTY booking. A Stateroom GTY booking guarantees to the applicable Guests the ship, the voyage, the fare and a Stateroom in the category they paid for. However, a GTY booking does NOT guarantee to the Guests, the deck or location of the Stateroom, specific bedding arrangements (two lowers that convert to a queen), a specific cabin number, an unobstructed view/an open balcony, a porthole or window, or that the Guest will be located beside any other Guests with whom they are travelling under the same or different booking in a different Stateroom.
A Guarantee stateroom (GTY) is one where there is no cabin number assigned at the time of booking. A GTY Stateroom may be assigned any time after final payment has been received up to the day of sailing. A GTY Stateroom may be assigned to a single, double, triple, or quad Stateroom. Once your GTY Stateroom has been allocated to you, we are unable to accept any changes requested by you or your travel agent. The eDocs for GTY bookings are not able to be accessed by Guests until 21 days prior to sailing.
GTY categories are defined as follows:
MX - Mini-Suite
BX - Balcony Stateroom
OX - Oceanview Stateroom (including obstructed view & portholes)
IX - Interior Stateroom
NOTE:A GTY Stateroom cannot be booked on a back-to-back reservation.
Promotions are excluded on the above mentioned categories and not recommended if you have specific requirements, such as deck & window preferences, proximity to elevators, etc.
We are unable to accept any Guest who will have entered the 24th week of pregnancy at the time of embarkation. We do not represent that travel is safe during any point in the pregnancy of a Guest. Advice should be sought from your medical practitioner prior to embarkation and a letter from your medical practitioner provided to Norwegian prior to sailing, stating how far along (in weeks) your pregnancy will be at the beginning of the cruise and confirming that you are in good health and not experiencing a high-risk pregnancy. Please provide the medical practitioner's letter at least 14 days prior to the commencement of your cruise to:NCL Australia Pty Ltd
Level 7, 99 Elizabeth Street
Sydney, NSW, 2000
Failure to submit a medical practitioner's letter may result in the Guest being denied boarding. The period specified above represents our minimum requirement. Some countries place limitations on the entry of non-national pregnant women. Check with the relevant embassy or consulate before you travel to confirm any further limitations.
If you are 18-20 years of age and you have the written consent of your parent (parent must be on-board), you may purchase beer or wine for yourself only when the ship is sailing in international waters (except on Alaska and Hawai’i cruises where you must be 21 years of age to consume or purchase alcohol of any kind).
However, Guests 18 years of age or older are permitted to purchase and consume alcoholic beverages without written consent from their parent when sailing on roundtrip European, Australian and New Zealand voyages. Unlimited beverage packages are not available to any Guests under 21 years of age.
We encourage the responsible use of alcohol and accordingly reserve the right to revoke the drinking privileges of any Guest who violates Norwegian's Guest Conduct Policy or who is deemed a danger to himself or herself or others by vessel management. Continued abuse of alcohol while sailing and/or violation of Norwegian's Guest Conduct Policy may result in immediate disembarkation.
If you want to gamble in our casinos, you must have a valid ID showing you are 18 years or older. If a Guest under the age of 18 wins in the casino and cannot provide proof of age, he or she will not be paid the winnings. Gaming vouchers and table game chips must be redeemed prior to cruise end. There is no casino on Pride of America. Please note that the casino will be closed whenever the ship is in territorial waters that prevent the casino from operating without the need for a specific authorisation.
Prior to boarding, all Guests must submit citizenship documents (e.g., passport) to Norwegian for review. Failure to submit proper documentation will result in the Guest being denied boarding. Guests may need to obtain a travel visa for their upcoming trip so it is recommended they visit:
- https://au.visacentral.com.au Quote: NORWEGIAN or www.visalink.com.au (for holders of Australian passports); or
- www.smartraveller.gov.au (for holders of Australian passports); or
- www.safetravel.govt.nz or www.travcour.co.nz (for holders of New Zealand passports)
for further information. It is your responsibility to ensure that you and everyone travelling with you have all necessary passports, visas and all other travel documents required to board the ship and enter the countries visited on your cruise, and to ensure that these are valid and in order. Guests should also ensure that they obtain any required health documents or inoculations required and find our about dangers to health and safety at any destination (see further information at clauses 12 and 31). If we provide assistance in relation to any of the above aspects of your travel, this does not release you from your responsibility in respect of these matters.
For domestic Australian sailings which call in only at Australian ports, Australian citizens require either a valid passport or government issued pictured and laminated ID card (for example, a drivers licence, or proof of age ID card). For all other nationalities, a passport (plus visa if needed in Australia) is required.
Children aged 17 years and under will require a passport or Birth Certificate to travel or government issued photo ID. Children under 16 years of age, who do not have a passport or Photo ID, must have a copy of their birth certificate or their parents Medicare Card. If the child has a different surname to the parent or guardian then they can use a Medicare Card as identification as long as a parent's name travelling with the child is included on the same card. For all other sailings to ports/destinations outside of Australia: see clause 12(Visas and passports).
For all international sailings a valid passport and appropriate visa will be required. You are responsible to ensure that you have all necessary visas and that your passport is up to date and will remain valid for at least 6 months from the date of the termination of your cruise. Please check the applicable passport and visa requirements (including multi-entry visa requirements and for additional visa photos) with the embassies of the countries you will be visiting during your cruise, or check the up-to-date position with your travel agent in good time before departure.
Guests who do not possess the proper documentation may be prevented from boarding their flight or ship or from entering a country and may be subject to fines. No refunds will be given to individuals who fail to bring proper documentation. We do not accept any liability if you are refused entry onto any flight or into any country or otherwise suffer any difficulties or incur any costs as a result of not having an acceptable passport or any required visa(s).
Certain Port Authorities may from time to time ask to see photo identification when you depart the ship during the cruise. We strongly suggest that you take a photocopy of your passport (in addition to your passport itself) with you on holiday and carry the photocopy with you each time you depart the ship in order to minimise any inconvenience this may cause.
The currency used onboard all Norwegian Cruise Lines International ships is US Dollars.
Your onboard account
All Norwegian Cruise Line ships operate on a 'cashless' system. When you check in you will receive a onboard guest account card and all purchases made onboard the ship are made using this card. At the end of the cruise you will receive a statement summarising the charges on your account. To settle your account we require you to register your credit card at check-in. As all onboard accounts are payable in US Dollars, your credit card provider or financial institution may levy a foreign exchange transaction fee. Please note that when paying by credit card we obtain daily authorisations from your bank or financial institution, in some cases these may be held for up to 10 days for credit cards and 30 days for debit cards, after your cruise ends and will show as a pending/ pre-authorisation transaction. For this reason we do not recommend the use of Debit Cards or prepaid Debit Cards. Our ships do not accept Australian bank issued foreign currency cards if these do not contain your name either printed or embossed on the front of the card. Norwegian Cruise Lines International onboard accounts may be settled in cash. We cannot accept personal cheques and any currency other than US Dollars.
All prices shown on our Australian and New Zealand website and quoted in our Australian and New Zealand brochures are per person in $AUD or $NZD (as applicable, depending on where the ticket is being acquired) unless otherwise stated, and are based on two people sharing the specified Stateroom grade. Cruise fares cover the cruise for you (and your baggage allowance) from the point of departure as specified on your cruise voucher to the point of final destination as specified on your cruise voucher, and include the following, where applicable:
- full on-board accommodation;
- complimentary and freestyle on-board dining within prescribed hours, not including specialty restaurants;
- on-board entertainment (subject to the exclusions set out in clause 10, below);
- on-board gym access (but not personal training or exercise classes);
- on-board poolside activities;
- access to on-board Kids Club and youth programmes (but not baby sitting or group sitting);
- on-board outdoor pools and hot tubs;
- • in respect of total cruise prices, all taxes (including port charges and Australian or New Zealand GST, as applicable, depending on where you purchased your ticket) (subject to change);
- fuel costs (subject to change);
- the service charge referred to below (subject to your election).
In addition to the exclusions noted above, cruise prices do not include the following:
- additional gratuities and (at your election) the service charge (refer below);
- meals in specialty restaurants;
- entertainment-based dining;
- alcoholic beverages;
- specialised tea and coffee; fresh juices; bottled water; soft drinks and energy drinks;
- room service convenience charges of $USD7.95 can be charged to your Stateroom;
- à la carte menu items;
- spa treatments and salon services;
- exercise classes and personal trainer;
- casino and gambling activities;
- transfers and airfares (unless pre-purchased with air/sea packages);
- hotel stays pre-/post-cruise (unless pre-purchased);
- duty-free shopping;
- shore excursions;
- internet access;
- group babysitting services;
- specialty on-board seminars;
- art purchases;
- gift shop purchases;
- video arcade;
- phone calls off the ship;
- satellite connection for mobile phones;
- laundry services;
- travel insurance (unless-pre-purchased);
- use of the Medical Centre;
- any additional credit card and fuel surcharges; and
- taxes on the provision of additional services, including services that are not provided by Norwegian.
Not all fees associated with youth programmes are included in the cruise fare. For further disclosure, please refer to: https://www.ncl.com/why-cruise-norwegian/family-cruises/youth-programmes/faq
NCL may release promotional fares from time to time. Promotional fares are subject to the specific terms and conditions associated with the promotion. Guests should ensure that they read and understand the terms and conditions that apply to the promotion before making a booking.
Please note that, following your booking, your cruise documentation will become available online ("eDocs"). Your eDocs serve as your cruise voucher and include key information such as your departure date and itinerary.
Please note that online check-in is available after your deposit is paid for your cruise, and up to 4 days prior to your departure date for your cruise. In order to facilitate the embarkation process and the processing of your eDocs, and to comply with Australian government regulations governing departure manifest, all Guests are required to complete online check-in at least one day prior to sailing and must complete check-in at the cruise terminal and be on-board the ship no later than one hour prior to the departure time noted on their cruise documents or they will not be permitted to sail. Guests who have not filled out their Online Check-In must arrive at port two (2) hours prior to sailing. Any late arriving Guest may not board the cruise, in which case you should call 1 (800) 852-4760 to determine if you are able to board the ship at the next port of call on the scheduled itinerary. Such Guest will be responsible for all applicable fees and travel expenses to that subsequent port of call. In circumstances where a late arriving Guest does not join, or is refused entry to the cruise at the departure port or any subsequent port of call, it will be considered a cancellation and the applicable 100% cancellation fee will apply.
Except to the extent required by law, or otherwise as provided in these ANZ Terms and Conditions, your booking confirmation, eDocs and any other vouchers associated with your cruise are not transferable to another person. If someone else attempts to use your cruise documents or vouchers to check-in and we discover that that person is not you, they will be denied boarding.
Please note that due to restrictions under the U.S. Passenger Vessels Services Act (Jones Act), we cannot accept reservations for consecutive itineraries that begin in one U.S. port and conclude in a different U.S. port. In the event such an itinerary is booked, Norwegian reserves the right to cancel one of the cruises at the Guest's expense and/or the Guest shall be responsible for any and all Jones Act fines that result due to such booking. Local cabotage laws are subject to change at any time without warning. Deviations are not permitted.
Definitions: 'Deviation' - request from guest to embark or disembark at a port of call other than the scheduled embarkation/disembarkation port.
Consecutive cruises are two or more cruises taken immediately after one another (back-to-back) on the same ship. Please note that there may be duplication of onboard programmes, menus and entertainment. Please also note that due to the preparation of the ship between sailings, some shipboard facilities may not be available on changeover day. On the changeover day, it may be necessary for you to disembark the ship in order to comply with customs and immigration and to re-register your onboard account card for the new sailing. It may not be possible to retain the same stateroom on consecutive cruises.
Consecutive cruises are treated as independent cruises for the purposes of payment of deposits, balance due dates and cancellation charges. Any credit remaining on an onboard account is not transferable between any cruises, including consecutive cruises.
The service charge (also known as 'gratuities') is not automatically added into your cruise fare price, however it can be prepaid (if elected) on a per Guest per day basis (for Guests three years and older). If a Guest does not elect to prepay the service charge it will be payable onboard the cruise. This fee will be shared between those staff members, including the restaurant staff, Stateroom stewards and other behind-the-scenes staff who have provided services to enhance your overall cruise experience.
Certain staff positions (e.g., beverage service, concierge, butler and youth counsellors) do not benefit from this shared service charge because they provide services to only some Guests, and not all. If you have received excellent service from any of these staff members, we encourage you to acknowledge them with appropriate gratuities on an individual basis. If you have any concerns about the service you receive during your cruise, please let the staff at our service desk on-board (the "Guest Services Desk") know right away, so we can address any issues in a timely manner.
How much are the service charges?
For bookings made prior to April 1st, 2018, that prepay their service charges before their sail date:$16.99 USD per person per day for The Haven and Suites;
$13.99 USD per person per day for all other stateroom types
Norwegian Sky All-Inclusive and Norwegian Sun All-Inclusive (Port Canaveral sailings only)
$21.99 USD per person per day for Suites;
$18.99 USD per person per day for all other stateroom types
(To pre-pay your service charges, Log In to My NCL or contact your travel professional)
For bookings made on or after April 1, 2018 or for sailings April 1, 2018 and beyond whose service charges have not been prepaid:For all ships excluding Norwegian Sky, Norwegian Sun (3-5 night sailings departing from Port Canaveral) and Norwegian Joy
$17.50 USD per person per day for The Haven and Suites
$14.50 USD per person per day for all other stateroom types
Norwegian Sky All-Inclusive and Norwegian Sun All-Inclusive (Port Canaveral sailings only)
$22.99 USD per person per day for Suites
$19.99 USD per person per day for all other stateroom types
Guests sailing to Hawaii will be charged an additional 4.275% Pre Paid Service Charge GET Tax *Excluding Norwegian Sun's 10-Day Southern Caribbean sailing from Port Canaveral on November 16, 2018.
For all spa and salon services, beverage purchases, specialty restaurant dining and entertainment-based dining, there will be an additional 20% service charge added to the total cost of the service.
Are service charges across the board for all guests?
All guests 3 years or older.
At what point in the booking process can the prepaid charges be added?
They can be added at anytime up to 24 hours prior to sailing.
Why would I prepay my service charges?
The convenience of pre-paying the service charges allows you to plan your budget prior to your cruise giving you additional freedom while on board.
If I cancel my cruise are the service charges refundable?
Yes! The service charges are 100% refundable.
For all spa and salon services, beverage purchases, specialty restaurant dining and entertainment-based dining, there will be an additional 20% service charge added to the total cost of the service.
The above service charges are accurate and correct as at 15 September 2017 and are subject to change. To pre-pay your service fee at the time of booking or at any time prior to 24 hours prior to sailing, please contact the Norwegian Reservations Department on 1300 255 200 (if calling within Australia) or 0800 969 283 (if calling within New Zealand) or your Travel Agent.
We highly recommend you purchase appropriate personal travel insurance to cover you in the event of (including and not limited to) you cancelling your booking with Norwegian; any third party cancellations; baggage damage; accident cover costs; medical injury and expenses; and any other liabilities that will not be covered by Norwegian. Please note each travel insurance policy will have different levels and amounts of scope depending on the particular insurance provider and the level of cover purchased. As Australian Medicare and New Zealand Accident Compensation Corporation do not cover your travel onboard, it is important that Guests consider purchasing international travel insurance for all sailings, including Australian domestic sailings that do not visit international ports, as you may not be able to recover any charged, medical costs, repatriation and other expenses that may be incurred.
Holidays should be hassle free and worry free. However, given unforeseen events can occur (including losing baggage, needing medical care, delays and cancellations), the Australian Government recommends all travellers take out travel insurance.
Australian customers can obtain a quote for travel insurance from Cover-More Travel Insurance.
Cover-More travel insurance is provided by Cover-More Insurance Services Pty Ltd (ABN 95 003 114 145, AFSL 241713) and issued by Zurich Australian Insurance Limited (ABN 13 000 296 640, AFSL 232507). You should consider your financial situation, needs and objectives before purchasing any travel insurance product.
Neither NCL Australia Pty Ltd (ABN 80 607 578 781), nor NCL Corporation Ltd, are authorised representatives of Cover-More Insurance Services Pty Ltd and do not provide any advice, opinion or recommendation regarding any insurance policy, arrange travel insurance or bind any person for or on behalf of Cover-More Insurance Services Pty Ltd. Before you decide to buy insurance from Cover-More Travel Insurance you should read Cover-More’s Combined FSG/PDS . If you decide to buy insurance from Cover-More Travel Insurance, NCL Corporation Ltd will, subject to the satisfaction of certain conditions, be entitled to receive a commission of 25% of the pre-tax premium paid for the travel insurance you acquire from Cover-More Insurance Services Pty Ltd.
Each Guest is allowed up to two pieces of personal luggage on board, with each piece weighing a maximum of 23 kilograms. Guests travelling by air will need to check with the applicable airline for specific restrictions.Damage
Baggage lost or damaged when boarding or disembarking the ship must be reported, and a report ("Irregularity Report") must be filed with the Guest Services Desk or Norwegian personnel prior to ship's departure from port or prior to leaving the local customs area, if the loss or damage is apparent. In any event the loss or damage must be reported to us within 7 days of disembarkation after the end of the cruise. Norwegian will not be responsible for any loss or damage which is not so reported. To the extent permitted by law, Norwegian's liability for loss or damage to personal baggage shall be limited to $AUD/$NZD150 (as applicable, depending on where you purchased your ticket) per Guest, and Norwegian will not be liable for normal wear and tear of baggage, such as small dents, tears, dents, or scuffs.
Guests' baggage and property are transported, stored and handled at owners' risk at all times. Norwegian strongly urges you to insure all baggage and personal effects prior to leaving your residence and ensure that all valuable and important items are carried in your hand luggage and not packed in your luggage or left unsecured in your suite or elsewhere onboard the ship. Important items can be deposited with the Guest Services Desk or, where available, in the mini-safe in your room.Searches
Norwegian or any governmental officer, port official or their representatives may require you to submit to clothing and body searches, require you to submit your baggage to searches or inspections, or may search or inspect your baggage with or without you being present. As a result of a search or if you refuse to submit yourself or your baggage to a search, we may refuse to carry you and your baggage and may deliver your baggage to government, port or other officials if required to do so. Except as otherwise provided by applicable laws, if a search or screening causes damage to you or your baggage we will not be liable for the damage, unless it was caused by our negligence.Banned items
You must not pack in any luggage or bring onboard any item specified as dangerous or illegal (e.g. guns, explosives, drugs, animals, flammable items, etc.). Power boards, irons, candles, electrical transformers and drones cannot be brought onboard. To obtain a full list of prohibited items, please contact the Norwegian Reservations Department on1300 255 200 (if calling within Australia) or 0800 969 283 (if calling within New Zealand). In addition, we may specify other items which you must not bring with you and may also refuse to allow you to take onboard any item which we consider to be inappropriate. If we or the captain of the ship have reason to believe that any banned item has been brought onboard, we reserve the right to confiscate any such item or substance for the duration of the cruise, as well as to hand any such item over to law enforcement agencies, as necessary. Norwegian will not be liable for any damage caused by any banned item or substance brought onboard, unless such damage was caused by our negligence.
All items purchased during a cruise will be subject to applicable quarantine clearance procedures be local authorities on disembarkation.
All prices are quoted in $AUD/$NZD (as applicable, depending on where you purchase your ticket) and are correct at the time of publication or until, if quoted over the phone, the end of the phone call (as applicable), unless otherwise stated. Once we have received your deposit or full payment, the cruise rate is secure, except in the event of substantial increases in operating costs, tariffs or government or quasi-government taxes and fees (including port charges, fuel surcharges and taxes) that are beyond Norwegian's control. In such cases, we reserve the right to add a surcharge, whether you have confirmed a booking under deposit or have made final payment. We will notify you before any such surcharge is added to your cruise fare. In some circumstances you may be entitled to cancel your booking (and to a full or partial refund of any payments made to the date of cancellation) where an additional surcharge has been added prior to embarkation and we have failed to notify you within a reasonable time. To the extent permitted by law, we reserve the right not to honour any published prices that we determine are erroneous due to printing, electronic or clerical error and /or withdraw the product from sale and refund any payments made at the incorrect price, subject always to any requirements under the Consumer Laws.
There are a number of factors which may affect our ability to provide a particular itinerary. We do not guarantee itineraries and they do not form part of the Customer Contract. We reserve the right to make changes to the itinerary and if we have to cancel your cruise or otherwise make a significant change to your itinerary we will endeavour to notify you as soon as possible with alternative options.
Reservations are also subject to change or cancellation in the event of a full-ship charter, and in such event Norwegian will endeavour to notify you as soon as possible with alternative options.
Force Majeure In the event of strikes, lockouts, stoppages of labour, riots, weather conditions, mechanical difficulties, Acts of God, Civil War or for any other circumstances beyond our reasonable control ("Force Majeure"), Norwegian has the right to cancel, advance, postpone or substitute any scheduled sailing or itinerary.
Where changes are outside of our control, Norwegian will attempt to offer Guests a revised itinerary as close as possible to the last confirmed itinerary and may substitute another vessel for any sailing or port of call. Norwegian will not be liable for any loss to Guests by reason of such cancellation, advancement, postponement or substitution, or for failure to adhere to published arrival and departure times for any of its ports of call, or provide any compensation in connection with the revised itinerary, unless the Consumer Laws require otherwise.
Circumstances within our control Norwegian also reserves the right to make changes to the itinerary or, if necessary, cancel confirmed bookings in circumstances other than Force Majeure. Where a ‘significant change’ (i.e. a change to the city of departure or disembarkation, a change to the majority (by number) of ports schedule in your last confirmed itinerary, or another change which can be said to have a significant effect on your holiday) occurs prior to departure and due to circumstances within our control, Norwegian will offer Guests the choice of (where this is possible prior to departure):
- continuing with the revised itinerary;
- an alternative holiday of a similar standard to that original booked (subject to availability). We will not ask you to pay more for any holiday that we offer which will be of a comparable or higher standard and , if it is cheaper, will provide a refund of the price difference (however please note that if you chose not to accept any offer and book separately, the price of any such holiday will be applicable);
- cancelling the cruise, in which case you will receive a full refund of all monies you have paid to us.
Please note that these options are not available for minor and/or insignificant changes.
Norwegian reserves the right to decline to accept any person as a Guest on the cruise. Guests are required to adhere to the Guest Conduct Policy and Customer Contract at all times during the cruise. Each Guest - or, if a minor, his/her parent or guardian - shall be liable to and shall reimburse Norwegian for all damage to the ship and its furnishings, equipment and property caused by any wilful or negligent act or omission on the part of the Guest. In addition, expenses of any kind including fines, penalties, duties and other charges incurred by Norwegian and which are attributable to a Guest's failure to comply with the regulations of the ship or any governmental authority shall be paid by that Guest to Norwegian on demand.
The ship’s captain may refuse transportation to any Guest or may require any Guest to disembark who, in the sole discretion of the ship’s captain, is believed to:
- be dangerous to himself or herself or others;
- disturb Norwegian’s staff, other Guests or crew and pose a threat to their safety or security;
- fail to comply with any applicable law, rule, regulation or order or this Customer Contract;
- unable to comply with the reasonable instructions of Norwegian or its representatives relating to security or safety;
- require special assistance and has not made prior arrangements with us, or fails to meet our medical requirements;
- be under the influence of excessive alcohol or drugs or is (or is reasonably believed to be) in unlawful possession of drugs;
- be unable to produce valid cruise documentation for a specified reservation and on a specified date and cruise;
- be unable to provide identification prior to embarkation or cannot prove that they are the Guest specified in the cruise documentation under which they wish to travel;
- be unable to embark due to any law, regulation, order or immigration direction from a country to which the Guest is travelling or departing from;
- be intending to embark under cruise or identification documentation which we have reason to believe has not been paid for, has been reported lost or stolen, has been transferred or substituted, has been acquired unlawfully, or which has been tampered with or is counterfeit.
Such Guest may be left at any port or place at which the ship calls without any liability to Norwegian. Norwegian shall not be required to refund any portion of the fare paid by any Guest who must leave the ship prematurely for any of the reasons set forth in this paragraph or who voluntarily disembarks or leaves the ship for any other reason, nor shall it be responsible for lodging, medical-care expenses, meals, return transportation, or other expenses incurred by the Guest, unless required by law. Guests should be aware that it is not always possible to leave a cruise early, even on a domestic Australian itinerary due to border and quarantine restrictions, and visa requirements.
Each Guest warrants that they and any other person for whom they are responsible are fit to travel and that such travel will not endanger themselves or anyone else. If you have any medical or physical conditions that will require medical attention, medication or special assistance this should be reported to Norwegian at the time of booking by calling our Norwegian Reservations Department on 1300 255 200 (if calling within Australia) or 0800 969 283 (if calling within New Zealand), by sending an email to email@example.com or by having your travel agent contact us. A Special Accommodation Requirements Information Form should be obtained from our Norwegian Reservations Department and completed and returned to Norwegian. Once the Special Accommodation Requirements Form has been received, you or your travel agent will be contacted so that we can try to meet your needs prior to your cruise. However certain international safety requirements, ship building requirements or other applicable regulations may cause difficulty or mean that we are unable to fully accommodate certain needs, and Norwegian does not guarantee that it will be able to accommodate special needs in all circumstances and, to the extent permitted by law, disclaims liability for failure to accommodate a specific need.
If you have any food allergy or a dietary requirement that requires a special meal or particular food products, please advise a Norwegian Representative or your travel agent at the time of booking. Obtaining the product for many of these requests requires 30-days' notice prior to sailing, and we want to ensure that we are able to fulfil your request. We cannot guarantee special meal requests made within 30 days of sail date. For the protection of all of our Guests, it is not permissible to bring aboard any food items that would require preparation by the ship's staff, or food items that would require cold storage in our kitchen facilities. Norwegian does not guarantee that it will be able to accommodate food allergies and dietary requirements in all circumstances and, to the extent permitted by law, disclaims liability for failure to accommodate a specific dietary requirement.
A physician and a nurse "medical personnel" are on board for each sailing and are generally available for Guest consultation during specified hours and 24 hours a day for medical emergencies while the ship is at sea. Shipboard infirmaries are equipped to provide only basic medical care and do not offer care for conditions requiring long-term care or specialised expertise or equipment. As Norwegian is not in the business of providing medical care, medical personnel and the services they provide are for the convenience of our Guests only, and such personnel work directly for the Guest and charge for their services. The Guest acknowledges that the ship may travel to destinations where medical care or evacuation is delayed or unavailable.
Medical personnel on board Norwegian ships shall not be considered as employees, servants or agents of Norwegian. The Guest acknowledges and agrees that Norwegian cannot intervene, supervise or direct the medical decisions and/or care provided by on-board medical personnel and that Norwegian shall not be liable in any respect whatsoever for the medical care, treatment or diagnosis of Guest by medical personnel on board or ashore, nor for any other act or omission related to, occurring during, or arising from the medical treatment, consultation or services provided to or for a Guest. Guests are responsible for all fees and costs associated with medical services provided by on-board medical personnel or incurred for any emergency medical evacuation or deviation. All Norwegian cruises are outside the scope of Australian Medicare and private health insurance, consultations, treatments and medicines are charged at private rates and must be claimed through your international travel insurance.
A guest must be at least 18 years of age to purchase, possess or use tobacco onboard.
All indoor public spaces are smoke free, with the exception of designated smoking areas.
Additionally, smoking will not be permitted in staterooms or on stateroom balconies. Outdoor smoking areas will be in designated areas. Electronic cigarettes can only be used in designated smoking areas. Guests in violation of the stateroom and balcony smoking policy may be charged a fine from US$250 as a stateroom cleaning fee. Cigars and pipe tobacco can be enjoyed in designated outdoor areas.
Please note that the above policy is subject to revision in order to comply with current applicable health legislation, where countries have local smoking regulations. This may mean that smoking is prohibited except in designated outdoor areas or when arriving/departing certain ports.
Airport to pier (if applicable) transfers and vice versa are available for purchase for all Guests. Guests who want to purchase transfers should contact our Reservations Department and also advise them of the correct flight times. The Guest is responsible to advise the Reservations Department of any flight schedule changes. All Guests who purchase transfers will receive a transfer voucher prior to departure. Upon arrival in the city of embarkation, Guests should proceed to the baggage claim area to claim their luggage. A Norwegian representative will meet them in the baggage claim area on domestic flights and outside of customs on international flights to assist with their transportation to the ship or hotel (if applicable). For cruise-only Guests booking their own return flights, we suggest a departure time no less than six hours after the announced arrival time of the ship. If we are arranging off-board transportation or other services for you, we act only as agent for the third party providing those services and the terms and conditions of the Consumer Contract do not apply to such transportation. The operators' terms and conditions may significantly limit or exclude liability, and will be made available to Guests upon request. Norwegian shall not be responsible for any damage or inconvenience caused by late air, car or motorcoach arrivals, or for any damage to property or personal injury suffered off the ship, where that loss or damage is not attributable to the acts or omissions of Norwegian in arranging any transportation or transfer.
In some ports the ship will anchor offshore and use smaller boats which hold around 100 people (known as tenders) to transport guests to shore. Guests will go to a tender platform from which you will board the tender. On occasion and due to operational reasons, it is necessary for us to switch from a docked port of call to a tender. Please note that passengers use tenders at their own risk. Norwegian shall not be responsible for any damage to property or personal injury suffered in using a tender, where that loss or damage is not attributable to the acts or omissions of Norwegian.
The Customer Contract, including these ANZ Terms and Conditions, shall be construed under the laws of New South Wales, Australia, and any and all disputes or matters whatsoever incident to, arising from, or connected with the Customer Contract or your cruise shall be governed by the laws of New South Wales, Australia. You agree to submit to the non-exclusive jurisdictions of the courts of that state in the event of any dispute or claim between you and Norwegian. A copy of the terms and conditions that apply to the Customer Contract are available upon request or can be reviewed at ncl.com.
Your travel agent acts for you in making the arrangements for your cruise and any related travel, lodging and tours. Norwegian cannot be responsible for the financial condition or integrity of any travel agent utilised by you. Norwegian is not responsible for any representations or conduct of your travel agent, including, but not limited to, failure to remit your deposit or other funds to Norwegian, for which you shall at all times be liable to Norwegian, or any failure to remit a refund from Norwegian to you.
Note: If you book a cruise-only holiday with Norwegian through a Travel Agent in conjunction with other services such as flights, transfer and accommodation, your contract for your entire holiday including the cruise and all other such services and arrangements will be with your Travel Agent and not with us. You should obtain a copy of your Travel Agent’s booking conditions before or at the time of booking to ensure that those terms are acceptable to you. Please note, we do not have any liability to you in these circumstances.
Norwegian visits a large number of ports in numerous countries around the world. At any given moment, there are likely to be "trouble spots" in the world, in terms of crime and/or war or terrorist actions. Accordingly, it may be necessary to change the published cruise or Shore Excursion itinerary. Any such changes are for your safety and beyond Norwegian's control. While Norwegian endeavours to provide reasonable protection for your comfort and safety on board its ships, Norwegian makes no representation as to the safety, conditions or other issues that may exist at any destination and cannot guarantee freedom from all risks associated with war, terrorism, crime or other potential sources of harm. Norwegian reminds all Guests that they must ultimately assume responsibility for their actions while ashore. The Australian and New Zealand Governments and other similar government agencies regularly issue advisories and warnings to travellers, giving details of local conditions in specified cities and countries according to the agency's perception of risks to travellers. Norwegian strongly recommends that Guests and their travel agents obtain and consider such information when making travel decisions. Also, please be advised that weapons and illegal narcotics (including medical marijuana or similar drugs used for medicinal purposes) are not permitted on board any Norwegian ship.
Subject to the limits and exclusions of liability below we will make sure that the services we have agreed to perform or provide as part of this Customer Contract with you are made, performed or provided with reasonable skill and care. This means that, subject to the terms and conditions of the Customer Contract, we will accept responsibility for a breach by Norwegian or its employees, agents or contractors of the Customer Contract or if Norwegian or its employees, agents or contractors fail to use reasonable skill and care in performing or providing, as applicable, the services set out in the Customer Contract. We will only be responsible for what our employees, agents and contractors do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to perform (for agents and contractors).General exclusions
Other than as specified in these ANZ Terms and Conditions or applicable laws, we exclude all liability for any costs, expense, losses or damages whatsoever that may arise in any way in connection with your cruise.
To the maximum extent permitted by law, we will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
- the act(s) and/or omission(s) of the Guest(s) affected or any member(s) of their party;
- the act(s) and/or omission(s) of a third party not connected with the provision of the services provided by or on behalf of Norwegian; or
- the occurrence of events of ‘Force Majeure’ (as that term is defined at clause 16).
We are not liable for any damage arising from our compliance with any laws or government regulations or your failure to comply with the same.
These ANZ Terms and Conditions (including any exclusion or limitation of liability) apply to and are for the benefit of any Norwegian representatives or employees to the same extent as they apply to us. The total amount that you can recover from us, any Norwegian representative or employee will not be more than the total amount of our liability, if any.
Except where these ANZ Terms and Conditions provide otherwise, our liability, if any, is limited to proven compensatory damages.Recreational Services
If you are an Australian Guest, where Norwegian provides Recreational Services (as that term is defined in section 139A(2) of the CCA), liability is excluded to the maximum extent permitted by law for any and all Excluded Recreational Liabilities (as set out in section 139(3) the CCA) which arises out of the provision of the Recreational Services, and which is not caused by the Reckless Conduct (as that term is defined in section 139A(5) of the CCA) of Norwegian, or its employees, agents or contractors.Consumer Guarantees
Without limiting the application of any other limitation or exclusion of liability in these terms and conditions and the Customer Contract, to the maximum extent permitted by the Consumer Laws, our liability under this Customer Contract is limited to resupplying the services to which this Customer Contract relates or the payment of the cost of having the services to which this Customer Contract relates supplied again, as determined by us.Consequential Loss
To the maximum extent permitted by law, we exclude liability for indirect and consequential loss, being any claim or liability that does not arise naturally and according to the usual course of things from the event giving rise to the claim or liability under the Customer Contract, including a claim or liability under the Customer Contract that arises due to special circumstances of the parties that were not known to the party having a liability under the Customer Contract, including (without limitation) any loss of expectation, loss of opportunity, loss of cost saving, loss of goodwill or loss of enjoyment, in each case whether or not such claim or liability was in the contemplation of the parties at the date of entering into this Customer Contract.Contributory Negligence
To the maximum extent permitted by law, our liability (if any) will be reduced in proportion to any contributory negligence or fault on your part or the part of any other person that is not an employee, agent or contractor of Norwegian.Third Party Services
Please note we cannot accept responsibility for any services which do not form part of this Customer Contract. This includes, for example, any additional services or facilities, which your hotel, airline or any other supplier agrees to provide for you which do not form part of the cruise we operate. In the event that Norwegian arranges for the transportation of Guests to and from the ship, or sells tickets for shore-side tours or arranges any other services which are operated by independent contractors, Norwegian does so for the convenience of Guests and, to the maximum extent permitted by law, disclaims liability for any delay, damage, loss, injury or death which results from the use of those services and which is not occasioned by reason of the fault or negligence of Norwegian or any of its employees, agents or contractors.
Without limiting the application of any other limitation or exclusion of liability in these terms and conditions and the Customer Contract, our liability to you for death, injury, loss or damage to luggage shall be limited in accordance with applicable law, regulation or international convention. Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited by applicable law, regulation or international convention. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis, the most the carrier or hotel keeper concerned would have to pay under applicable law, regulation or international convention, which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention).
Where a carrier or hotel would not be obliged to make any payment to you under any applicable international convention, regulation or in accordance with applicable law in respect of a claim or part of the claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment under any applicable international convention, regulation or in accordance with applicable law in respect of a claim or part of the claim, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.
Nothing in these ANZ Terms and Conditions, except where we state otherwise in writing, gives up any exclusion or limitation of liability to which we are entitled, or any defence available to us, under any applicable law or international convention which may apply.
You agree to use all reasonable efforts to report any complaint or claim onboard or otherwise to bring it to our attention as soon as possible. You acknowledge that any failure to do so may limit our ability to investigate the matter following your cruise.
You must ensure that you are using an up-to-date brochure when you book your cruise. We cannot accept any liability whatsoever for any mistakes or any incorrect/inaccurate information which results from the use of any out-of-date brochure. It is your responsibility to:
- ensure that you and everyone travelling with you have all necessary passports, visas and all other travel documents and that these are valid and in order; and
- ensure that you comply with all laws, regulations and order of the places you will visit, including as to inoculations and health documents. If we provide assistance for any of these aspects of travel this does not release you from your responsibility in respect of these matters.
Norwegian is subject to the Australian Privacy Principles as contained in the Privacy Act 1988 (Cth) for Australian Guests (“APPs”), and the New Zealand Information Privacy Principles as contained in Privacy Act 1993 (NZ) for New Zealand customers (“IPPs”) (the applicable act being the “Privacy Act”). We endeavour at all times to comply with the APPs and IPPs as relevant.
- Telephone our Norwegian Reservations Department on 1300 255 200 (AU) or 0800 969 283 (NZ); or
- Write to us at: NCL Australia Pty Ltd Level 7, 99 Elizabeth Street Sydney, NSW, 2000 Australia
Information required from you
At the time of booking we will require guest contact information for all guests on the booking including email address and contact phone number.
In the event of last minute schedule changes or emergency situations we may need to use this information to contact the guest directly.
Please note that all details you give us in connection with your booking will be kept confidential and will only be stored and used for marketing purposes including sending information about our exclusive offers and products by email and messaging services and by telephone and fax. Please note that you are able to remove your details from our contact lists at any time.
If you object to any of the above uses of your personal information, or believe that any of your personal details which we are processing are inaccurate or incorrect, please contact us in one of the above mentioned ways.
Please note that Norwegian uses CCTV (Closed Circuit Television) to monitor and record public areas of all Norwegian ships for the safety and security of our Guests. This footage is confidential and may be stored for such period as is permitted under any applicable law, regulation, policy or code. It is only available for viewing as permitted and required by law. Norwegian is not responsible for any consequences arising from the viewing and use of this footage.
If any of the terms and conditions of these ANZ Terms and Conditions, or otherwise included in the Customer Contract, is invalid, illegal or unenforceable, it will be read down to the extent necessary to ensure that it is not invalid, illegal or unenforceable. If that is not possible, the invalid, illegal or unenforceable term or condition will be severed from the Customer Contract and the other conditions will remain valid.
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