CANCELLATION FEE SCHEDULE
For all new and existing bookings that embark from March 10, 2020 through and including September 30, 2020:
Cancellation may occur until 48 hours prior to holiday date for a 100% future cruise credit (FCC) which may be redeemed on ANY Norwegian sailing embarking on or before December 31, 2022.
Holiday date includes any pre hotel or cruisetour packages booked through Norwegian.
Future Cruise Credit will include all components of the reservation that have been paid. Including but not limited to: Shore excursions, beverage and dining package gratuities, service charges and air/transfers pre purchased through Norwegian. Cost of insurance on existing bookings is not included in the FCC amount.
Guests who purchased travel protection with Norwegian Cruise Line, and who cancel for a covered reason, will be asked to file a claim with the insurance company. If the claim is approved, and a reimbursement is issued, the 100% Future Cruise Credit will be deactivated. For guests who purchase travel protection with Norwegian Cruise Line and cancel for an uncovered reason, guests shall receive the 100% FCC above and not the 75% or 90% FCC described in their travel protection policy.
Cancellation Schedule For Bookings Made
Before January 1, 2016
| Days Prior to Departure Date | Cruise/Cruise Tour Cancellation Fee | Air Cancellation Fee | Land Cancellation Fee | Add-On Cancellation Fee |
|---|---|---|---|---|
| The Haven Garden Villas and Suites 5 Days or Less** | ||||
| Greater than 120 days prior to sailing | $0 | $0 | 0% | 0% |
| 119 - 90 days | 25%* | $0 | 0% | 0% |
| 89 - 56 days | 50%* | $145 AUD | $0 | 10% |
| 55 days or less | 100% | 100% | 100% | 100% |
| The Haven Garden Villas and Suites 6 or more Days** | ||||
| Greater than 120 days prior to sailing | $0 | $0 | 0% | 0% |
| 119 - 90 days | 25%* | $0 | 0% | 0% |
| 89 - 56 days | 50%* | $145 AUD | $0 | 10% |
| 55 days or less | 100% | 100% | 100% | 100% |
| 1-5 Days | ||||
| 60-45 days | Deposit | $145 AUD | $0 | $0 |
| 44-30 days | 50%* | 50% | 50% | 50% |
| 29-15 days | 75%* | 75% | 75% | 75% |
| 14 days or less | 100% | 100% | 100% | 100% |
| 1-5 days - Holidays | ||||
| Holiday sailings are sailings that run through Christmas and/or New Years | ||||
| 90-76 days | Deposit | $145 AUD | $0 | $0 |
| 75-63 days | 25%* | 25% | 25% | 25% |
| 62-42 days | 50%* | 50% | 50% | 50% |
| 41-15 days | 75%* | 75% | 75% | 75% |
| 14 days or less | 100% | 100% | 100% | 100% |
| 6 days or more | ||||
| 75-56 days | Deposit | $145 AUD | $0 | $0 |
| 55-29 days | 50%* | 50% | 50% | 50% |
| 28-15 days | 75%* | 75% | 75% | 75% |
| 14 days or less | 100% | 100% | 100% | 100% |
| 6 days or more - Holiday | ||||
| Holiday sailings are sailings that run through Christmas and/or New Years | ||||
| 90-76 days | Deposit | $145 AUD | $0 | $0 |
| 75-63 days | 25%* | 25% | 25% | 25% |
| 62-42 days | 50%* | 50% | 50% | 50% |
| 41-21 days | 75%* | 75% | 75% | 75% |
| 20 days or less | 100% | 100% | 100% | 100% |
| Hawaii | ||||
| 90-76 days | Deposit | $145 AUD | $0 | $0 |
| 75-63 days | 25%* | 25% | 25% | 25% |
| 62-42 days | 50%* | 50% | 50% | 50% |
| 41-21 days | 75%* | 75% | 75% | 75% |
| 20 days or less | 100% | 100% | 100% | 100% |
*or deposit, whichever is higher
Cancellation Schedule For Bookings Made
On Or After January 1, 2016
| Days Prior to Departure Date | Cruise/Cruise Tour Cancellation Fee | Air Cancellation Fee | Land Cancellation Fee | Add-On Cancellation Fee |
|---|---|---|---|---|
| The Haven Suites, Suites, Garden Villas and Holiday Sailings** | ||||
| Greater than 120 days prior to sailing | $0 | $0 | 0% | 0% |
| 119 - 90 days | 25%* | $0 | 0% | 0% |
| 89 - 56 days | 50%* | $145 AUD | $0 | 10% |
| 55 days or less | 100% | 100% | 100% | 100% |
| 1-6 Days | ||||
| 74-57 days | Deposit | $145 AUD | $0 | $0 |
| 56-30 days | 50%* | 50% | 50% | 50% |
| 29-16 days | 75%* | 75% | 75% | 75% |
| 15 days or less | 100% | 100% | 100% | 100% |
| 7 days or more | ||||
| 89-76 days | 25% | $145 AUD | $0 | $0 |
| 75-61 days | 50% | 50% | 50% | 50% |
| 60-31 days | 75% | 75% | 75% | 75% |
| 30 days or less | 100% | 100% | 100% | 100% |
* Or deposit, Whichever is higher
** Excluding Norwegian Sky
NOTE: All deposit amounts above have been converted to AUD indicated by a rate of 0.70 as at 22 April 2016.
Cancellation Fees on Cruise Fares, Air Add-Ons, Land Packages and Other Add-On Charges
Cancellation fees for cruise, air, land and other charges will follow the schedule below and apply to all guests on the reservation. Cancellation fees for air, land and other add-on charges will apply even if the reservation is not cancelled in full. Gateway changes for air and name changes for cruise, air, land and other add-ons are considered cancellations. Cancellations must be telephoned to our Reservations Department by your travel agent. Depending on when the cruise is cancelled, cancellation charges will be assessed as stated on the Cancellation Fee Schedule.
No refunds will be made in the event of interruption or cancellation by any passenger after commencement of the cruise. Requests for refunds must be in writing to Norwegian Cruise Line. Cruise tickets, air tickets, transfer coupons and/or holiday package vouchers must be returned before a refund can be made. Refund processing time is about 3-4 weeks. Air tickets issued by our Air/Sea Department for passengers on our Air/Sea programmes are refundable only to Norwegian Cruise Line. Group passenger policies may differ. Norwegian Cruise Line's Payment and Cancellation Policy is subject to change without notice.
- Reservations that are not paid in full by the final payment due date are subject to cancellation and in the event a reservation is cancelled, a cancellation fee will apply
- No refunds will be given on any cruise for no-shows
- No refunds will be made in the event of interruption or cancellation by any passenger after commencement of the cruise.
- Name changes and departure date changes are considered reservation cancellations and are subject to the above cancellation fees.
- Requests for refunds must be in writing to Norwegian Cruise Line. Cruise tickets, air tickets, transfer coupons and/or holiday package vouchers must be returned before a refund can be made. Refund processing time is about 3 to 4 weeks. Air tickets issued by our Air/Sea Department for passengers on our Air/Sea programmes are refundable only to Norwegian Cruise Line. Group passenger policies may differ. Norwegian Cruise Line's Payment and Cancellation Policy is subject to change without notice.
- No refunds will be given for any missed days of a Land Package.
- Cancellation fees for air, land and other add-on charges will apply even if the reservation is not cancelled in full.
- Gateway changes, flight date changes and name substitutions are considered cancellations, and air cancellation fees will apply. Additionally, spelling corrections may be considered cancellations.
- Name substitutions and departure date changes for cruise, land and other add-ons are considered cancellations and are subject to cancellation fees.
- Cancellation fees will begin immediately once money has been applied to the reservation.
- Once payment is applied, the reservation is subject to cancellation fees according to the below schedule.
- Requests for refunds must be in writing to Norwegian; Level 7, 99 Elizabeth Street, Sydney NSW 2000, E: resoffice@ncl.com. Refund processing time is about three to four weeks.
Cancellation Fee For
3-8 Guests
There is no Cancellation fee for guest 3-8 if cancelled outside of the 100% cancellation period. If the reservation is cancelled within the 100% cancellation period then the applicable cancellation fee will apply for guest 3-8.