Upgrade Advantage Air FAQ

1. What is Upgrade Advantage Air?
The Upgrade Advantage Air Program allows eligible passengers who have purchased promotional air travel through Norwegian Cruise Line the opportunity to search for their preferred flights and submit a request to secure those flights early for an additional fee.

2. When can I expect an email invitation to participate in the Upgrade Advantage Air Program?
Eligible passengers will receive an email invitation to participate in the Upgrade Advantage Air Program between 330 and 120 days prior to sailing.

3. Does the invitation email to apply to both Inbound and Return flights?
Yes, the invitation email to participate in the Upgrade Advantage Air Program covers and applies to the round-trip itinerary for all passengers booked in the same stateroom.

4. Is the Upgrade Advantage Air fee charged by individual or for the entire reservation?
The Upgrade Advantage Air fee is a one-time charge per person in a reservation. Any request to secure the preferred flights that is submitted will apply to all passengers booked within in the same stateroom.

5. What is the additional fee associated with each flight option?
Any existing air travel fees that were incurred at the time you booked Norwegian's Free Airfare for 2nd Guest Program will still be due at your final payment date, if not already paid. When you search for flights through this program, you will see all additional per person fees per flight, which vary by flight and will apply to all passengers currently booked within your stateroom.

6. Can I request Premium Economy, Business, or First class on my preferred flights?
Yes, the flight search will allow you to filter for a particular carrier, direct flight or class of service. If a higher class of service is selected as a filter, the flight results presented will display any flights where that class of service is available on the longest leg of the journey, though it may not be available on all legs.

7. Does the upgrade apply to my travel-with reservations?
The preferred flights request submitted for a reservation applies only to those passengers booked in the same stateroom. Invitations do not apply to any travel-with reservations.

8. What happens if I am part of a group or travelling with another reservation?
Each preferred flights request received is considered individually, and Norwegian Cruise Line cannot guarantee that all reservations traveling together will be upgraded, if any. Under the circumstance that all reservations are upgraded, Norwegian Cruise Line cannot guarantee that guests on all reservations will be booked on the same flights or that all the upgraded seats will be close together.

9. Can I reject the upgrade after it is accepted?
No, once your preferred flights request is accepted and ticketed, your card will be charged immediately for the additional fee(s) due per person in the same stateroom. The total upgrade fees amount paid is final and non-refundable.

10. Will I receive specific seats on the upgraded flights?
No, seats cannot be assigned through this program. All seat assignments must be made directly through the airline once the preferred flights request is fulfilled and you receive your flight confirmation. Norwegian Cruise Line cannot guarantee a specific seat assignment or guarantee that all passengers will be seated together.

11. Can I modify or cancel my preferred flights request after I submit it?
Once submitted, the preferred flights request cannot be modified or cancelled.

12. When will I know if my request got accepted?
Your request will be processed at any time from the moment you submit it up until 120 days prior to sailing. We will notify you within 72 business hours of receipt of your request if your request is accepted. If the request is fulfilled, you will be charged immediately and will receive your flight confirmation within 48 business hours of the request being fulfilled.

13. What happens if my request is not accepted?
If your request cannot be fulfilled, you will not be charged any additional amount, and the conditions of your original flight reservation will remain in effect. If your request is rejected, you may be able to use the email invitation to submit a new request as long as your reservation is still eligible for the program and in the participation window of 330 and 120 days prior to sailing.

14. What happens if I purchased travel protection?
If you have Norwegian's Travel Protection on your current booking, you will be automatically charged to cover the upgrade cost. If you have travel protection via your travel professional, please contact them to add your upgrade to your coverage.

15. What happens if I purchased ground transfers?
If you previously purchased ground transfers through Norwegian Cruise Line, they will remain intact.

16. Will there be any additional fees?
Depending on the product and destination being visited, a general excise tax may be applicable to the upgrade charges, if the upgrade is awarded. Taxes for applicable sailings will be charged automatically once the payment for the upgrade is taken. Airline-imposed personal charges such as seat selection and baggage fees may also apply and are not included with your Norwegian Cruise Line Air booking.

17. Is the request amount I am submitting additional to the cost of my original reservation?
Yes, the request amount is in addition to the cost of your original booking.

18. What happens if there is a schedule change after I receive my confirmed flights?
Should a minor schedule change as determined by Norwegian Cruise Line occur after a Request is fulfilled and you have received your flight tickets, the upgrade amount paid will remain final and nonrefundable and the schedule change will be automatically accepted; this policy applies to any post ticketing schedule changes that occur up to 4 days prior to sailing. Any significant schedule changes will be reviewed on a case-by-case basis by the Norwegian Cruise Line Air Department to determine whether a refund can be offered. If there are delays, cancellations, or any schedule changes within 72 hours of your departure time, you will need to work directly with your airline for re-accommodations. These changes are beyond the control of Norwegian Cruise Line.

19. What happens if I submit incorrect information regarding the preferred flights request?
If you submit incorrect names, dates of birth, gender, flight dates, departure and/or arrival cities in your preferred flights request, this may result in additional fees for reticketing of the preferred flights. Any additional fees will be the guest's responsibility.

20. What happens if I change flight dates or the departure/arrival cities after the preferred flights request is fulfilled?
If you change flight dates and/or departure and/or arrival city information after your preferred flights request is fulfilled, you will lose the non-refundable upgrade fees paid as part of this Upgrade Advantage Air Program. You may be charged any airline cancellation or reissuance fees for reticketing of the preferred flights. Any additional fees due will be the guest's responsibility.