How may I request a refund of my Future Cruise Credit?

To offer our guests even more flexibility for future holiday planning, some who hold outstanding previously issued Future Cruise Credits (FCC) may now submit a request to convert their FCC to a monetary refund. Guests who elect to request their FCC for a monetary refund will receive the original cruise fare paid back to their original form of payment and forfeit any bonus FCCs attached to their Latitudes profile.

Applicability to convert an existing FCC to a monetary refund request may be submitted for one of the following reasons:

• A guest has been affected by one or more suspensions
• Guest elected to cancel via our Peace of Mind (POM) policy and the sailing did not take place as a result of our suspension of voyages
• A guest is unable to meet any vaccination requirements. Should your credits be applied to an active reservation, the refund amount will be subject to Norwegian’s cancelation fee policy communicated to our guests at the time of booking and may be found on our website https://www.ncl.com/about/cancellation-fee-schedule
• An active and existing FCC is attached to a profile of a guest who has passed away

Any guest affected by one of the above, wishing to request a monetary refund (of their original cruise fare paid and in lieu of their active FCC, including bonus amounts) must submit a refund request via the Guest Relations Case Submission page at https://www.ncl.com/case-submission.

1. All guests who complete an online submission request (requesting to convert active FCCs to a monetary refund) agree that they are authorised to do so on behalf of all persons on the reservation as we are unable to issue partial refunds. In addition, they agree they are authorised to remove the value of any bonus future cruise credits offered by Norwegian Cruise Line for all guests.
2. Upon submission of the online request, an email will be sent to the email address entered on the form with a response and case number.
3. As we anticipate high volumes of enquiries, we kindly ask for your patience and allow up to 30 days for the review process to be completed. Each submission request will be individually handled and responded to.
4. Exclusions may apply, but are not limited to, one of the following:
1. An FCC has been fully or partially transferred.
2. The current FCC holder is not the original FCC recipient.
3. A credit card dispute was filed for the charges.
4. The FCC is applied to an active and existing reservation.
5. The FCC has been partially applied to an active and existing reservation.
5. If a refund is approved, all FCCs (including Bonus FCCs) will be deactivated, and a refund will be issued back to the original form of payment, within 90 days from the request submission date.
6. Any existing 10% Future Cruise Discounts will remain active and available for use on future bookings.
7. For guests who are no longer able to travel as a result of an official announcement by a government or agency that takes place within 14 days of sailing (when Peace of Mind is no longer available), and the mandate states guests are NOT allowed to travel, then a refund would be available. If the new mandate is a significant inconvenience to the guest, i.e. a new quarantine requirement upon return from travel (but not a travel ban), then an FCC would be offered.
1. Only new government or agency mandates would be considered. Anything in place already since April 2021 would not allow the guest to cancel and receive the above.