What onboard activities can be purchased prior to sailing?
Shore Excursions and specialty dining can be purchased by guests sailing on any Norwegian ship. In addition, guests sailing on the Norwegian Epic will have the option to pre-purchase onboard Entertainment and Spa activities.
How do I book my Shore Excursions?
Click here to view the available Shore Excursions. An updated listing of Shore Excursions is available approximately 6 months prior to the first sailing of each cruise destination season. All tours are available to pre-request at My NCL, or you can call 1300 255 200 (US & Canada) or 1300 255 200 (UK). Once onboard, Shore Excursions can also be purchased at the ship's Shore Excursion Desk.
How do I book my Dining, Entertainment and Spa activities prior to sailing?
Onboard activities can be booked online at ncl.com/myncl; by calling 1300 255 200 (for Shore Excursions) and 1300 255 200 for Spa (Norwegian Epic only), Dining and Entertainment, or by contacting your travel professional.
Please note: Specialty dining can be pre-booked online for parties of up to eight guests. If you'd like to pre-book specialty dining for larger parties, please call us at 1300 255 200 for assistance. Our reservation agents will also be able to assist you if you would like to pre-book specialty dining for your group using more than one credit card.
Who will be asked to purchase cruise activities with a credit card?
Ticketed passengers who (1) purchased the cruise in US dollars, CAN dollars, GBP or Euro's, and (2) do not have a Shore Excursion, Dining or Entertainment reservation on record prior to June 29, 2011. Guests who do not meet all of these criteria will be able to pre-book activities, but will not be asked for payment at the time of booking.
Will my charges to my credit card be refunded if I cancel my bookings prior to sailing?
Cancellations made up to 24 hours prior to sailing will be refunded in full to the credit card on which the purchase was made. To cancel prepaid reservations prior to sailing, please call 866-896-3152 (for Shore Excursions) and 1300 255 200 (for Dining, Entertainment and Spa). Cancellations made after that point will be refunded as an onboard credit. To make a cancellation on board, please visit the Shore Excursion Desk (for Shore Excursions), or the Guest Services Desk (for Dining, Entertainment and Spa, or the Mandara Spa Reception Desk - Norwegian Epic only). For more information please click here.
What is the cancellation process once I’m on board?
Shore Excursions: Guests that cancel on board more than 48 hours prior to the tour will receive a refund for their purchase in the form of an onboard credit. Tours cancelled by guests less than 48 hours prior to arrival in the port where the tour is scheduled are non-refundable. Please note that certain tours, such as overland tours, customised tours and tours with theatre performances or special events may be subject to different cancellation fees. To make a cancellation on board or for additional details, please visit the Shore Excursion Desk.
Dining/Entertainment: Guests that cancel on board more than 24 hours prior to the booked activity will receive a refund for their purchase in the form of an onboard credit. If a cancellation is made less than 24 hours prior to the activity, no refund will be issued. To make a cancellation on board, please visit the Guest Services Desk.
Spa: Guests that cancel on board more than 24 hours prior to the booked activity will receive a refund for their purchase in the form of an onboard credit. Failure to do so may result in a cancellation charge up to 50% of the treatment price being assessed to your onboard account. To make a cancellation on board, please visit the Guest Services Desk or the Mandara Spa Reception Desk – Norwegian Epic only.
Will there be any cancellation fees if I cancel my onboard activity?
No. There will be no cancellation fees. Click here to review the Cancellation Policy.
How do I make Restaurant Reservations on board?
Reservations may be made by phone, in person at the designated Restaurant Reservations Desk, or at any specialty restaurant host desk during dinner service.
To ensure that our guests receive our best service, we can only hold your dinner reservation for 15 minutes. After 15 minutes, the unclaimed reservation will be released. For dinner reservations made on board, the full cover price per guest will be charged to the guest's account. For pre-paid reservations, no refund will be issued.