Flight Assistance Hotline
While Travelling En-Route
Let's face it, sometimes unforeseen things happen; bad weather, delayed flights and even cancellations. If your flight is changed or a weather-related delay leaves you stuck while you're travelling to one of our Freestyle Cruises®, don't panic. The first thing you should do is immediately advise an airline representative at the airport that you are a guest of Norwegian Cruise Line, and you are on your way to join our cruise ship. Usually, they can arrange alternative flights at the airline counter, so you can get to your ship or hotel package destination.
After you learn your new flight arrangements, please contact NCL's "Flight Assistance Hotline" at 1300 255 200, as soon as possible, with your new flight. The call is toll-free and our representatives are available 24 hours a day, 7 days a week.
Please note: This special number is operational only in the United States and Canada. Outside of the U.S. and Canada you may reach us at 1300 255 200 and we accept collect calls.
Important: The above numbers are for emergency use only for unforeseen delays. If you have any other questions, please contact your travel professional. NCL is not responsible for any airline delays.