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Suspended Sailings Information

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Updated April 6, 2021:    In conjunction with our return to service announcement, we have extended our voluntary temporary suspension through August 31, 2021 for the following ships; Norwegian Breakaway, Dawn, Escape, Getaway, Sky, Spirit, Star and Sun. In addition, Norwegian Epic through Sept. 1; and Norwegian Pearl through Nov. 7, 2021 have also been cancelled.

Norwegian Joy, Norwegian Jade and Norwegian Gem now boast new homeports in Greece and the Caribbean for three new and exciting itineraries sailing in July.

Guests who had an active reservation on a suspended cruise will automatically receive a refund of their cruise fare in the original form of payment for the amount paid by June 1.

Additionally, a 10% off coupon will be automatically added to the guest's account, if the guest has not already received one for a previously cancelled sailing or an account that currently has a 10% coupon.

For affected reservations paid via a previously issued Future Cruise Credit, the full value of the FCC used will be re-applied to the guest's Latitudes account within 7 days. This is done automatically, and no further action is required on the guest or travel advisor's part.

You can learn more about booking a cruise with your FCC's here.

2021 Alaska Cruises

Following The Government of Canada’s Interim Order which calls for the suspension of passenger cruising in Canadian waters through February 2022, we will temporarily halt the acceptance of bookings for our 2021 Alaska season. At this time we have not cancelled our entire 2021 Alaska season and are currently exploring several initiatives that may allow such cruises to continue.

We are working through all available options as quickly as possible, and given the fluidity of the current environment, we will also continue to work with the Canadian government to amend the current suspension. We will continue to keep all travel partners and guests updated as the situation progresses, and we thank them for their patience.

Suspended SailingsFREQUENTLY ASKED QUESTIONS

Last Update: April 6, 2021

Extension of Previously Issued Future Cruise Credits

To further support our guests, we have extended the "book by" date for previously issued FCCs. Any current and active Future Cruise Credits, CruiseNext certificates and CruiseFirst certificates originally set to expire in 2021 have been extended. The "book by" date for these credits and certificates is now December 31, 2021. Note all certificates will retain their Sail By dates, which is for sailings departing on or before December 31, 2022.

For example: FCCs issued in July 2020 had a book by date of July 2021. The new "book by" date is December 31, 2021.

Active coupon classes that have been extended include:

  • Peace of Mind FCCs
  • Suspension Payment FCCs
  • Discount FCCs from previous suspensions
  • CruiseNext
  • CruiseFirst
  • All FCCs created as a result of ship incidents and goodwill gestures
  • Displacements
Future Cruise Credit Refund Requests

To offer our guests even more flexibility for future holiday planning, many who hold outstanding Future Cruise Credits (FCC) may now submit a request to convert their FCC to a monetary refund. Guests who elect to request their FCC to a monetary refund will receive the original cruise fare paid, back to their original form of payment and forfeit any bonus FCCs attached to their Latitudes profile.

For example: FCCs issued in July 2020 had a book by date of July 2021. The new "book by" date is December 31, 2021.

Applicability to convert an existing FCC to a monetary refund request may be submitted for one of the following reasons:

  • Guest has been affected by two or more suspensions.
  • Guest elected to cancel via our Peace of Mind (POM) policy AND then was affected by at least one additional suspension.
  • As of April 5, 2021, a guest has an active and existing reservation for a voyage embarking on or before October 31, 2021; and will not be vaccinated.
  • An active and existing FCC is attached to a profile of a guest who has passed away.

Any guest affected by one of the above, wishing to request a monetary refund (of their original cruise fare paid and in lieu of their active FCC, including bonus amounts) must submit a refund request via the Guest Relations Case Submission page at: https://www.ncl.com/case-submission.

Special Notes

  1. All guests who complete an online submission request (requesting to convert active FCCs to a monetary refund) agree that they are authorised to do so on behalf of all persons on the reservation as we are unable to issue partial refunds. In addition, they agree they are authorised to remove the value of any bonus future cruise credits offered by Norwegian Cruise Line for all guests.
  2. Upon submission of the online request, an email will be sent to the email address entered on the form with a response and case number.
  3. As we anticipate high volumes of enquiries, we kindly ask for your patience and allow up to 30 days for the review process to be completed. Each submission request will be individually handled and responded to.
  4. Exclusions may apply, but are not limited to, one of the following:
    • An FCC has been transferred.
    • The current FCC holder is not the original FCC recipient.
    • A credit card dispute was filed for the charges.
    • The FCC is applied to an active and existing reservation.
    • The FCC has been partially applied.
  5. If a refund is approved, all FCCs (including Bonus FCCs) will be deactivated, and a refund will be issued back to the original form of payment, within 90 days from the request submission date.
  6. Any existing 10% Future Cruise Discounts will remain active and available for use on future bookings.
Additional 10 Percent FCC

As a gesture of our appreciation for continued support and loyalty, along with the 100% monetary refund or return of the applied FCC, guests with affected reservations may receive a 10% discount off their next future cruise with us (if they have not received one in a previous suspension). If applicable, this 10% off discount will automatically be added to the guest's Latitudes account within 48 hours of the suspension announcement.

  • If a previously issued 10% discount coupon currently exists on the Latitudes account as active and unused, a second discount coupon will not be issued.
  • If a previously issued 10% discount coupon was applied to this now suspended sailing, the discount coupon will be re-applied back to the Latitudes account (a second discount coupon will not be issued).
  • This valuable 10% Discount coupon is combinable with all current promotions at time of booking
  • This valuable 10% Discount coupon is valid one year from issue date and can be applied to published sailings through and including December 31, 2022
  • This valuable 10% Discount coupon is calculated based on the new sailing it is being applied to, rather than the suspended sailing cruise fare. It is calculated once ship, sail date, and cabin selection are made, there is no restrictions on ship and category, and it's not transferable.
Will out of pocket costs (including items such as individually purchased air) incurred as a result of this cancellation be reimbursed?

While we understand this change may cause some out of pocket and unexpected expenses for affected guests, they will not be reimbursed for those costs. We recommend that guests who purchased travel protection or independent travel insurance submit a claim through their carrier.

Can guests choose to carry promotional amenities or value adds from their cancelled reservation to their future booking?

At time of cancellation, all promotional offers, amenities and value adds will be removed from the booking and will not carry-over to future reservations. Future reservations are subject to prevailing fares and offers in market at the time of booking.

What happens if a suspended sailing booking has a combination of cash deposits and FCC applied?

FULL CASH BOOKING: 100% monetary refund of fare paid back to the original form of payment.

FULL FCC BOOKING: 100% FCC value back to the guest’s Latitudes account.

CASH + FCC BOOKING: Portion paid with cash will receive monetary refund back to original form of payment. Portion paid with FCC will be applied back to the Latitudes account.

What happens to CruiseNext certificates that were used on a cancelled reservation?

CruiseNext certificates used will be returned to the guest account on file.

Will Tour Conductors (TC's) be protected for affected cancelled bookings?

Tour Conductor credits will be protected for paid in full, for active bookings that are within final payment at the time of suspension by Norwegian. Please note that this is a manual process. We will need time to create appropriate processes for each group. We will continue to provide process updates as these are made available.