Staying connected @ Sea: Internet Access
Welcome to Freestyle CruisingIt's the freedom to communicate from anywhere in the world. Norwegian Cruise Line is more than just access to nearly everything under the sun. It's the freedom to choose how you'd like to enjoy it all.
Just because you're million miles away from the ordinary on a Freestyle Cruise does not mean you need to be disconnected from the rest of the world. All of our ships feature Internet Cafés where you have the ability to surf the Web, chat online and access your private e-mail account
All of our ships are equipped with 24 hour Internet Cafés hosted by MTN, and offer the following services:
Usage Fees(Same charge for Internet cafe workstations or personal laptops)
For pricing information please visit the Internet Package pricing page.
In Stateroom Access- currently available on: Norwegian Breakaway, Dawn, Epic, Gem, Getaway, Jade, Jewel, Pearl, Sky, Spirit, Star, Sun and Pride of America.
Access available via wireless connectivity or with the use of ethernet cable (complimentary cables can be obtained from the Internet Café Manager in the Internet Café during posted hours.
Limited laptop rentals are subject to availability.
Access to printing
(From cafe workstations or Laptops)
$0.50 per document
Questions and Answers
Q: Is there internet onboard the ship?
A: Yes, we have Internet Cafés on all of our ships which feature terminals where you have the ability to surf the Web, chat online and access your private e-mail account (Gmail, AOL, Hotmail, Juno, Yahoo, etc.). For your convenience, the Internet Café Manager is available for assistance during posted hours. Internet Café terminals run on Windows XP and are limited to Internet communication. The terminals are not equipped with Microsoft Office (WORD, EXCEL, etc), however, most files can be accessed as “read only” for viewing purposes but cannot be edited or saved. Please note, on your personal laptop you can read, edit and save files without restrictions according to the programmes installed as you normally would.
Q: Can I access my own email provider onboard?
A: Yes. Web based email providers are accessed as normal from our onboard system. If you wish to use an email system linked via an external email application, this can be accomplished by using IP 172.31.0.2
Q: How much does it cost to use the internet onboard?
A: Pricing is outlined above at the top of this page. Once onboard, instructions on how to create an account and pricing details are present on-screen in the Internet Café or on your laptop during the log-in process. Internet pricing is the same, whether you are using the Internet Café terminals, your own laptop or other wireless devices. All internet access charges will be billed directly to your onboard account.
Time Plans - offer guests the opportunity to enjoy a lower per-minute rate. These Time Plans are transferable between Internet Café terminals and personal laptops/ wireless devices, can be used anytime throughout the cruise until debarkation and don't have to be used in a single session. Please be advised that no refunds will be awarded for unused minutes and upgrading of pricing option once chosen is not available. Plans are subject to change.
Q: Can I check in for my post cruise flight and also print my boarding passes prior to leaving the ship?
A: Yes, you can check in online and print your boarding passes in the Internet Café. Please note that regular printing and online time charges apply.
Q: Can I use my laptop onboard?
A: Yes, You may use your personal laptop whilst onboard, your iPhone and all other WiFi equipped devices and most software installed on them without restrictions. Wireless internet (also known as Wi-Fi) is available throughout NCL's entire fleet. Please see the Internet Café Manager onboard for the available wireless areas specifically for the ship on which you are sailing. Once you are in range of our Wireless signal onboard, simply open your Internet browser and you will be directed to our Login Page. Once you are logged in, a separate browser window will open. This is your Logout window. Keep this window open until you are ready to logout. In order to end the Internet session and stop billing, you must simply type “logout.com” in the browser’s address bar and press “enter” or “return”. If you are planning to utilise VPN access whilst onboard, be sure to discuss your VPN limitations with your company's IT department if you are planning to work whilst sailing. We are not able to change your settings onboard.
Q: Can I use my iPad, iTouch, iPhone onboard?
A: Yes. Please see individual information below:
- For IOS (The Ipad, Itouch and Iphone operating system), the login procedure is as follows: click on settings – Wifi, then select the ship’s wireless network, then wait 10 seconds before opening the browser.
- eBooks without an Internet browser and those that don’t have Java installed are not supported.
- Guests need to enable Java Script on all devices (including laptops) before they can be logged on to the Internet onboard.
Q: Is the speed of my connection the same as on land?
A: No, The data for onboard connection is transmitted via a slower wireless signal to satellites orbiting the earth approximately 22,000 miles from the earth’s surface and then bounce back down to the land based exchange. At home, your data is sent through a fast cable connection to your local exchange, just around the corner from your house. Therefore internet access onboard is significantly slower than high-speed connections normally experienced on land.
Q: Can I access Skype or view streaming video onboard?
A: No, these services are limited due to bandwidth consumption issues.
Q: What do I need to prepare before the cruise / bring with me to use the internet onboard?
A: 1. Convert your E-mail settings to basic; you will have a better experience if your E-mail is less graphic intense.
2. Discuss VPN limitations with your company's IT department if you are planning to work whilst sailing. We are not able to change your settings onboard.
3. Remember to bring:
4. And remember, we have an Internet Café Manager onboard to assist you during posted hours with any questions / concerns you may have during your cruise with us.
*Wireless internet (also known as Wi-Fi) is available throughout NCL's entire fleet. To use the wireless Internet Service all you need is your laptop to get connected in the Internet Café or you can use it around the ship in the wireless coverage areas. Please see the Internet Café Manager onboard for the selected areas.
Once you are in range of our Wireless signal onboard, simply open your Internet browser and you will be directed to our Login Page. * Once you are logged in, a separate browser window will open. This is your Logout window. Keep this window open until you are ready to logout!
Windows XP, Vista, 7 or 8 users -- If prompted by Windows to select a wireless network, select the "mtndsi" or "NCL_Internet_Access" network depending on the ship you are on. The SSID should be set to "mtndsi" or "NCL_Internet_Access" if it is not automatically detected.
Mac users - you will need to turn the "airport" on and connect to the "mtndsi" or “NCL_Internet_Access” wireless network depending on which ship you are on.