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Norwegian Cruise Line
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Norwegian Communications Center
Norwegian Communications Center
Don’t Lose Your Reservation!
25422881Apr 1, 2014
Norwegian Communications Center
Norwegian Communications Center
Reserve your dining now
25422881Apr 1, 2014
Norwegian Communications Center
Norwegian Communications Center
Don’t Lose Your Reservation!
25422881Apr 1, 2014
Norwegian Communications Center
Norwegian Communications Center
Don’t Lose Your Reservation!
25422881Apr 1, 2014
From: Norwegian Comunications CenterSent: May 21, 2014Subject: Beverage Packages Now On Sales

*Terms & Conditions
Package not available on sailings less than 5 days or charter sailings.

Cruise Ship Details

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    LOCATION {{getLocationsForSubMeta(submeta)}}

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Looking at deck plans what is the area next to stateroom 11639 on the Norwegian Gem?

Asked by: Cyndsu
Storage area or crew access area.
Answered by: Amit
Date published: 2018-12-18

On the gem can you use over door shoe holder or storage?

Asked by: Cindy030956
There is plenty of space under the bed or in the closet to store shoes. I suggest not hanging anything from the door that can damage the door.
Answered by: Amit
Date published: 2019-03-26

Are there vending machines that sell bottled water and soda onboard the Gem?

If so, how much?
Asked by: Cplrayrn
There are no vending machines on the ship. You can buy bottled water or cans from any bar on the ship.
Answered by: Amit
Date published: 2019-03-17

when i sailed the Dawn, i could buy a 12pk of Coke and bring it on when at a cruise port. is this no longer the case I dont like the taste of pepsi.

Asked by: nd53
Unfortunately, you no longer are allowed to bring canned drinks or bottled water on board with you. NCL changed its policy in July 2016, and many items which previously were allowed are now forbidden. For more information on the current restrictions, please see this link: https://www.ncl.com/faq#can-i-bring-water-or-soda-board
Answered by: TravelingMan
Date published: 2019-01-15

Is there a designated spot to smoke on the pool deck?

Asked by: Earlo
There is a designed smoking area near the pool.
Answered by: Amit
Date published: 2019-03-17

Can we get a bus pass to explore the island ?

Is there a place near the Royal Naval Dockyard where we can get a bus pass for the 3 days we are in Bermuda to explore on our own?
Asked by: Halfmoon
Yes, there is a booth right outside the port where they sell the passes. We purchased the 3 days pass and it good for unlimited rides on the bus and ferry.
Answered by: Amit
Date published: 2019-03-31

What does pre-paid service charges cover

Asked by: Murrdog
To make tipping easy for the guests, you don't have to carry cash or add a tip every time you are at a restaurant or use any of the other services like room service, laundry etc. The service charge that is added to your bill is shared by all the staff who provide you service and also the staff who work behind the scenes. It's quite common practice in the cruising industry to have this charge added to your room charges.
Answered by: Amit
Date published: 2019-03-17

Electric plugs are US or European?

Asked by: davidbastien
All ships have 110 V and 220 V A/C. The connector is US prongs for 110 V and European style prongs for the 220 V. There is one outlet in your room next to the dressing table and another one in the bathroom.
Answered by: Amit
Date published: 2019-01-01

Can we bring snacks on the GEM?

Asked by: JoeTheBin
You are allowed to bring factory sealed items onboard the ship. You cannot get any home cooked or open items onboard the ship.
Answered by: Amit
Date published: 2019-04-22

are there hair dryers in the cabins?

or do you bring your own?
Asked by: baldie
All staterooms have hair dryers. The amenities the ship's stateroom is just as in any hotel. Mini-fridge(not available in studio), phone, TV, coffee maker (not in studio,inside & ocean view staterooms), ice bucket, beach towels, mini-safe, hair dryer, liquid soap and shampoo.
Answered by: Amit
Date published: 2019-01-19

Are there locks on balcony doors?

I was wondering if there was a way to lock the balcony door to outside?
Asked by: ConcernedCruiser
Yes, the door has a lock. The locks are located about 4ft above the ground to make it difficult for kids to access it.
Answered by: Amit
Date published: 2019-01-14

Scheduled meal times

Are there set meal times for breakfast, lunch and dinner? Or are there just certain time frames (i.e. breakfast from 8am - 11am) for each meal. Also for the buffet style restaurants, are there certain times set there as well.
Asked by: ERR8907
You are cruising Freestyle. There are no assigned times or seats for dinner. Just as in a regular restaurant, you can go anytime the restaurant is open and the seating is on a first come first serve basis. The restaurants are usually open for dinner from around 5:30 PM to about 10 PM. Same with the buffet. The breakfast is served from around 6 AM to 10 AM, lunch from 11:30 to 2:30 PM. Dinner from 5:30 onward.
Answered by: Amit
Date published: 2019-03-03

Is it possible to prepay for my wine and other strong drinks after I have booked my trip?

Asked by: Ezee
Check the gifts and more section of the website. There is a form there where you can purchase wine bottles and prepay for it before your cruise.
Answered by: Amit
Date published: 2019-03-17

Glow Party Outdoors?

Travelling on the Gem in May and was wondering if they have the glow party on the upper deck outdoors, as they do on the Escape?
Asked by: LyndseyW
On the older ships they have the party next to the pool area. In case of bad weather, they have it in the Spinnaker lounge.
Answered by: Amit
Date published: 2019-03-03

What is there for kids to do 1 year olds and 3 year olds

Is there a kids pool kids area other than the arcade
Asked by: Sarah11
The ship has a guppies play area for kids under 3 years to play. However parents must be present with the kids at all times. If your kid is over 3 years of age, you can sign them up for Splash Academy. https://www.ncl.com/why-cruise-norwegian/family-cruises/youth-programs
Answered by: Amit
Date published: 2019-03-17

If I intend to book a cruise, can I select a room on Norwegian Gem that is close to the elevators?

Asked by: krockmalnic
Yes, you can select staterooms on the ship at the time of booking.
Answered by: Amit
Date published: 2019-03-03

I am cruising out of NYC on December 15, when can I expect to be able to use the pools/ be warm enough to wear summer clothes?

Asked by: Melissa8833
Usually by the second day when you reach the coast of Carolinas the weather should be warm enough to use the pools. The pools will be open in NY too and will be heated if you plan to use it.
Answered by: Amit
Date published: 2018-12-18

Is there a lounge area on Deck 11?

Asked by: Gemmy
Deck 11 is for staterooms only. Public areas are deck 12 and higher.
Answered by: Amit
Date published: 2018-10-23

Can I use my cabin card to put money on the Casino Card?

Asked by: Hogman
You have to apply at the casino credit desk to allow you to charge to your stateroom. They will set the daily limit on how much you can charge to your stateroom.
Answered by: Amit
Date published: 2019-04-22

Can we use an over the door organizer on the Gem?

We are booked for room 10511
Asked by: farkell
There is plenty of storage space in the stateroom. I would suggest not attaching something to the door that would damage the door. You will be responsible for any damage to the room.
Answered by: Amit
Date published: 2019-02-13

Is there room for our suitcases under the bed?

We are booked for room 10511
Asked by: farkell
Yes, there is plenty of space under the beds and even the larger suitcases fit under the bed easily. You can also store bags in the floor of the full length closet in the room.
Answered by: Amit
Date published: 2019-02-13

We have the liquor package, does anyone know if that includes the mini bar in our suite?

Asked by: Det538
The mini-bar is not included in the alcoholic package Here are all the terms and conditions of the package http://www.ncl.com/terms/ultimate-beverage-package
Answered by: Amit
Date published: 2019-01-16

Is there a place to get make up and hair done on the ship?

Asked by: LaurenWagsB
The spa onboard the ship offers salon services. You will need to contact the staff at the spa to get a list of services they provide.
Answered by: Amit
Date published: 2018-11-20

Can you bring wine onto the ship?

I heard you allowed 2 bottles each?
Asked by: Ksea3163
Yes, you are allowed to bring your own wine and champagne onboard the ship. You have to pay a corkage fee for each bottle you bring onboard the ship https://www.ncl.com/faq#alcohol-consumption
Answered by: Amit
Date published: 2019-04-22

How can someone call your stateroom on the Norwegian GEM? Can one call home from their cabin?

Asked by: Summgardner
If you want someone from land to call you, there is a number for the ship that is printed in your room key card. Guests onboard the ship can be reached through that number. You can also make calls from the stateroom phone but charges are high. https://www.ncl.com/about/staying-connected-sea-cellular-phone-service-texting
Answered by: Amit
Date published: 2019-05-05

what is the open space near our room on deck 10 room 10619?

Asked by: judys420
The open area is actually crew only area. It may be access or storage rooms for the house keeping staff.
Answered by: Amit
Date published: 2019-03-03

How many meals are included in the specialty dining package for an 11 day sailing?

Asked by: corack
Under the terms & conditions for the Specialty Dining package in effect today, Sept 2019, an 11+ day sailing is entitled to 5 meals. This may vary by when you booked, but it was also 5 for our 12 day cruise booked last year.
Answered by: KathyLee
Date published: 2019-09-25

Can we tour the kitchen ?

My daughter is in Culinary class in Vocational School and she needs to write a report for school because she will be missing so many days at school .Any help will be appreciated maybe meeting the Chef .
Asked by: Pete6162
NCL offers behind the scene tour but there is a charge for it. The tour takes you to the galley area.
Answered by: Amit
Date published: 2018-11-11

Where on board the Gem is breakfast & lunch available on 3 docked days?

Where on board can we can get our complimentary breakfast/lunches those days at Royal docked In Bermuda? And are there specific hours during those 3 non at sea docks days for our meals?
Asked by: Kuehl1
The Garden cafe will be open for breakfast, lunch & dinner everyday. Usually on days when the ship is docked, the main dining room is not open for breakfast and lunch. It will be open on sea days. Check the daily onboard newsletter for exact hours of operation.
Answered by: Amit
Date published: 2019-02-13

Hello, On the Gem, travelling march 18 from NY, on that cruise do we have a glow or white party ?

Also witch restaurant are open on march 18th at the check in for the lunch. Magenta or Grand Pacific instead of the buffet ?
Asked by: Yves
The white hot party is a signature event on all NCL cruise ships. On embarkation day, the buffet and one of the main restaurant will be open for lunch. There is no way of saying which restaurant will be open.
Answered by: Amit
Date published: 2019-02-13
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