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Norwegian Cruise Line
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Norwegian Communications Center
Norwegian Communications Center
Don’t Lose Your Reservation!
25422881Apr 1, 2014
Norwegian Communications Center
Norwegian Communications Center
Reserve your dining now
25422881Apr 1, 2014
Norwegian Communications Center
Norwegian Communications Center
Don’t Lose Your Reservation!
25422881Apr 1, 2014
Norwegian Communications Center
Norwegian Communications Center
Don’t Lose Your Reservation!
25422881Apr 1, 2014
From: Norwegian Comunications CenterSent: May 21, 2014Subject: Beverage Packages Now On Sales

*Terms & Conditions
Package not available on sailings less than 5 days or charter sailings.

Cruise Ship Details

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Will there be Easter Sunday religious service on the Bermuda 4/19 sailing?

Asked by: Alleluia
No. NCL doesn't sponsor any kind of religious services onboard their ship. However, if there is a priest travelling as a passenger, they are allowed to conduct religious ceremonies onboard the ship.
Answered by: Amit
Date published: 2019-03-31

Does the ship have a washer and dryer on board for passenger use?

Asked by: pchristi
No. There are no self-service laundries. All ships offer laundry, dry clean & pressing services. They have laundry bags in your stateroom that you can give to the cabin stewards. Usually around the middle of the cruise they offer discounts on the services. However, I wouldn't use it for any delicate or expensive dresses.
Answered by: Amit
Date published: 2019-02-08

Show times

I was wondering if we can find out the showtimes on the Gem leaving on May 26th. We would like to plan our dinners around show times
Asked by: Val888
There are 2 shows - first one around 7:30 and an encore performance at 9:30 PM. The doors open 30 min prior to the show.
Answered by: Amit
Date published: 2019-03-25

Besides slots what table games are available in the Gem casino?

Asked by: Unclebuck75
Roulette, poker, craps etc are available in the casino.
Answered by: Amit
Date published: 2019-04-22

It’s our first cruise, what does a stateroom attendant do and does everyone have one?.

Asked by: Kingsley211
Just like the housekeeping staff in a hotel, your stateroom steward will make up the beds, clean the bathroom and the room, bring you fresh towels etc. There will be a steward assigned to your room.
Answered by: Amit
Date published: 2019-03-17

Looking at deck plans what is the area next to stateroom 11639 on the Norwegian Gem?

Asked by: Cyndsu
Storage area or crew access area.
Answered by: Amit
Date published: 2018-12-18

If there are no stairs to deck 15, how many flights of stairs does one have to climb to get to their suite?

Asked by: Kenli168
The Deluxe Owners' Suites on deck 15 are only accessible by stairway. The door to the suite is on deck 14, and the stairs are inside. It's a single flight without a landing in the middle.
Answered by: Bstu1904143
Date published: 2018-07-16

On the gem can you use over door shoe holder or storage?

Asked by: Cindy030956
There is plenty of space under the bed or in the closet to store shoes. I suggest not hanging anything from the door that can damage the door.
Answered by: Amit
Date published: 2019-03-26

Do they have translators if you don’t speak English

Asked by: Ajiang1994
There are no translators onboard the ship, Normal ship announcements are done in English. Emergency broadcasts are done in English and a few other languages. The crew on the ship are from around the world and you may be able to find someone who speaks your language but there is no guarantee they will around if you want something translated,.
Answered by: Amit
Date published: 2018-08-06

Are there vending machines that sell bottled water and soda onboard the Gem?

If so, how much?
Asked by: Cplrayrn
There are no vending machines on the ship. You can buy bottled water or cans from any bar on the ship.
Answered by: Amit
Date published: 2019-03-17

how and when do we request our beds to be set up as twins and my husband uses a cpap sleep machine so he needs a plug in and nightstand to set it on

we are sailing on January 20 on the gem room 5567
Asked by: Cathy55
Your cabin steward can rearrange the beds as you require. They'll bring the blankets for the beds based on the configuration. You will need to bring an extension cord if you need any device connected next to the bed.
Answered by: Amit
Date published: 2018-10-23

Is there an iron in state room suite?

Asked by: Fareed
No. Due to fire hazard issues, the staterooms do not have clothes iron and you are not allowed to bring irons on board the ship. However, you can request the Guest Services Desk or the cabin stewards they will be happy to bring you an iron and ironing board for a few hours.
Answered by: Amit
Date published: 2019-05-01

Is wheelchair assistance available for embarkation and debarkation on the Norwegiam Gem sailing on Oct. 20, 2018?

My wife and I have limited mobility in walking.
Asked by: ktm84
Yes - NCL offers great assistance to anyone using a mobility device. I'm confined to a wheelchair. NCL staff member did all the navigating while husband followed. Sadly, that isn't the case when visiting ports. They will assist you on and off while visiting ports..
Answered by: Lynn53M
Date published: 2018-08-27

when i sailed the Dawn, i could buy a 12pk of Coke and bring it on when at a cruise port. is this no longer the case I dont like the taste of pepsi.

Asked by: nd53
Unfortunately, you no longer are allowed to bring canned drinks or bottled water on board with you. NCL changed its policy in July 2016, and many items which previously were allowed are now forbidden. For more information on the current restrictions, please see this link: https://www.ncl.com/faq#can-i-bring-water-or-soda-board
Answered by: TravelingMan
Date published: 2019-01-15

Is there a designated spot to smoke on the pool deck?

Asked by: Earlo
There is a designed smoking area near the pool.
Answered by: Amit
Date published: 2019-03-17

Can we get a bus pass to explore the island ?

Is there a place near the Royal Naval Dockyard where we can get a bus pass for the 3 days we are in Bermuda to explore on our own?
Asked by: Halfmoon
Yes, there is a booth right outside the port where they sell the passes. We purchased the 3 days pass and it good for unlimited rides on the bus and ferry.
Answered by: Amit
Date published: 2019-03-31

What does pre-paid service charges cover

Asked by: Murrdog
To make tipping easy for the guests, you don't have to carry cash or add a tip every time you are at a restaurant or use any of the other services like room service, laundry etc. The service charge that is added to your bill is shared by all the staff who provide you service and also the staff who work behind the scenes. It's quite common practice in the cruising industry to have this charge added to your room charges.
Answered by: Amit
Date published: 2019-03-17

Electric plugs are US or European?

Asked by: davidbastien
All ships have 110 V and 220 V A/C. The connector is US prongs for 110 V and European style prongs for the 220 V. There is one outlet in your room next to the dressing table and another one in the bathroom.
Answered by: Amit
Date published: 2019-01-01

Can we bring snacks on the GEM?

Asked by: JoeTheBin
You are allowed to bring factory sealed items onboard the ship. You cannot get any home cooked or open items onboard the ship.
Answered by: Amit
Date published: 2019-04-22

are there hair dryers in the cabins?

or do you bring your own?
Asked by: baldie
All staterooms have hair dryers. The amenities the ship's stateroom is just as in any hotel. Mini-fridge(not available in studio), phone, TV, coffee maker (not in studio,inside & ocean view staterooms), ice bucket, beach towels, mini-safe, hair dryer, liquid soap and shampoo.
Answered by: Amit
Date published: 2019-01-19

Are there locks on balcony doors?

I was wondering if there was a way to lock the balcony door to outside?
Asked by: ConcernedCruiser
Yes, the door has a lock. The locks are located about 4ft above the ground to make it difficult for kids to access it.
Answered by: Amit
Date published: 2019-01-14

Scheduled meal times

Are there set meal times for breakfast, lunch and dinner? Or are there just certain time frames (i.e. breakfast from 8am - 11am) for each meal. Also for the buffet style restaurants, are there certain times set there as well.
Asked by: ERR8907
You are cruising Freestyle. There are no assigned times or seats for dinner. Just as in a regular restaurant, you can go anytime the restaurant is open and the seating is on a first come first serve basis. The restaurants are usually open for dinner from around 5:30 PM to about 10 PM. Same with the buffet. The breakfast is served from around 6 AM to 10 AM, lunch from 11:30 to 2:30 PM. Dinner from 5:30 onward.
Answered by: Amit
Date published: 2019-03-03

Is it possible to prepay for my wine and other strong drinks after I have booked my trip?

Asked by: Ezee
Check the gifts and more section of the website. There is a form there where you can purchase wine bottles and prepay for it before your cruise.
Answered by: Amit
Date published: 2019-03-17

On my next cruise on the Gem I will have a Ocean View Porthole room. Do these rooms come with a coffee maker?

Asked by: niftypoppy
Inside and ocean view staterooms don't have coffee makers. It is available in balcony and higher class of staterooms.
Answered by: Amit
Date published: 2019-03-03

My son is in a wheelchair. We will be on Norwegian Gem. How accessible are the different areas of the ship?

Asked by: Toddy24
A standard size chair fits all areas, but will not fit thru regular suite entrances. Depending on your sons size chair anything wider than an 18" seat with a wheel-wheel open span of 23" will not fit into your room door entry, unless you're booked for a handicap room. Electric chairs are left outside your room or in a designated alcove on your floor. Call NCL special services for more info.
Answered by: Lynn53M
Date published: 2018-08-27

Glow Party Outdoors?

Travelling on the Gem in May and was wondering if they have the glow party on the upper deck outdoors, as they do on the Escape?
Asked by: LyndseyW
On the older ships they have the party next to the pool area. In case of bad weather, they have it in the Spinnaker lounge.
Answered by: Amit
Date published: 2019-03-03

On my Amenity Confirmation, I have Item # CHS50 ($50 per shore ex crd) and CHSULM (Choice shore excursion credit).

Is each of these items valid at every one of the 10 ports on my cruise? Is each one $50 x 10 ports = $500 value? And the two items combined would be worth 10 x $50 x 2 for a total value of $1000 in shore excursion credits?
Asked by: robertas
The shore excursion credits are per stateroom and not per person and you cannot combine the credits. At each port you can only use a maximum of $50 per port.
Answered by: Amit
Date published: 2018-10-23

What is there for kids to do 1 year olds and 3 year olds

Is there a kids pool kids area other than the arcade
Asked by: Sarah11
The ship has a guppies play area for kids under 3 years to play. However parents must be present with the kids at all times. If your kid is over 3 years of age, you can sign them up for Splash Academy. https://www.ncl.com/why-cruise-norwegian/family-cruises/youth-programs
Answered by: Amit
Date published: 2019-03-17

If I intend to book a cruise, can I select a room on Norwegian Gem that is close to the elevators?

Asked by: krockmalnic
Yes, you can select staterooms on the ship at the time of booking.
Answered by: Amit
Date published: 2019-03-03

I am cruising out of NYC on December 15, when can I expect to be able to use the pools/ be warm enough to wear summer clothes?

Asked by: Melissa8833
Usually by the second day when you reach the coast of Carolinas the weather should be warm enough to use the pools. The pools will be open in NY too and will be heated if you plan to use it.
Answered by: Amit
Date published: 2018-12-18
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