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Norwegian Cruise Line
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Norwegian Communications Center
Norwegian Communications Center
Don’t Lose Your Reservation!
25422881Apr 1, 2014
Norwegian Communications Center
Norwegian Communications Center
Reserve your dining now
25422881Apr 1, 2014
Norwegian Communications Center
Norwegian Communications Center
Don’t Lose Your Reservation!
25422881Apr 1, 2014
Norwegian Communications Center
Norwegian Communications Center
Don’t Lose Your Reservation!
25422881Apr 1, 2014
From: Norwegian Comunications CenterSent: May 21, 2014Subject: Beverage Packages Now On Sales

*Terms & Conditions
Package not available on sailings less than 5 days or charter sailings.

Cruise Ship Details

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Can I please ask for a free upgrade

This will be our first and last cruise. we lost our son to suicide 6years ago and this is the first time we have ventured out of our comfort zone. . I’m asking for an upgrade.. I’d love to surprise everyone if you are able to do this for us.
Asked by: Davene
You need to contact NCL sales dept directly and check with them on it. The Q&A forum is for general questions about cruising and most of the answers here are from past NCL guests.
Answered by: Amit
Date published: 2018-09-05

Is there room for our suitcases under the bed?

We are booked for room 10511
Asked by: farkell
Yes, there is plenty of space under the beds and even the larger suitcases fit under the bed easily. You can also store bags in the floor of the full length closet in the room.
Answered by: Amit
Date published: 2019-02-13

We have the liquor package, does anyone know if that includes the mini bar in our suite?

Asked by: Det538
The mini-bar is not included in the alcoholic package Here are all the terms and conditions of the package http://www.ncl.com/terms/ultimate-beverage-package
Answered by: Amit
Date published: 2019-01-16

Is there a place to get make up and hair done on the ship?

Asked by: LaurenWagsB
The spa onboard the ship offers salon services. You will need to contact the staff at the spa to get a list of services they provide.
Answered by: Amit
Date published: 2018-11-20

Are any of the balcony staterooms on the NOrwegian Gem obstructed?

I am trying to decide whether or not to bid on an upgrade from my ocean view stateroom I was told that if I win the upgrade, I have to take it and it might be obstructed or in a bad place on the ship. Thanks for helping me decide.
Asked by: GrannyM
None of the balcony staterooms have obstructed view. The balcony staterooms are located above the deck where they have the lifeboats.
Answered by: Amit
Date published: 2019-03-21

Can you bring wine onto the ship?

I heard you allowed 2 bottles each?
Asked by: Ksea3163
Yes, you are allowed to bring your own wine and champagne onboard the ship. You have to pay a corkage fee for each bottle you bring onboard the ship https://www.ncl.com/faq#alcohol-consumption
Answered by: Amit
Date published: 2019-04-22

How can someone call your stateroom on the Norwegian GEM? Can one call home from their cabin?

Asked by: Summgardner
If you want someone from land to call you, there is a number for the ship that is printed in your room key card. Guests onboard the ship can be reached through that number. You can also make calls from the stateroom phone but charges are high. https://www.ncl.com/about/staying-connected-sea-cellular-phone-service-texting
Answered by: Amit
Date published: 2019-05-05

what is the open space near our room on deck 10 room 10619?

Asked by: judys420
The open area is actually crew only area. It may be access or storage rooms for the house keeping staff.
Answered by: Amit
Date published: 2019-03-03

TV Networks

Hello, I am exploring a mid-March cruise. During that time there is a big college basketball tournament, and I'm curious what networks are available on the TVs. Is there anywhere else outside of the rooms to watch TV?
Asked by: EdnaHope
There is a large screen in the atrium that they use for presentations. They use the same screen to play movies and NFL football games. They may screen some of the basketball tournaments. You will find the game schedules in the onboard newsletter. O'Sheehan's is a Irish sports themed pub located on deck 8. There are plenty of TV screens around the pub and it is open 24/7.
Answered by: Amit
Date published: 2018-08-27

Can we tour the kitchen ?

My daughter is in Culinary class in Vocational School and she needs to write a report for school because she will be missing so many days at school .Any help will be appreciated maybe meeting the Chef .
Asked by: Pete6162
NCL offers behind the scene tour but there is a charge for it. The tour takes you to the galley area.
Answered by: Amit
Date published: 2018-11-11

Where on board the Gem is breakfast & lunch available on 3 docked days?

Where on board can we can get our complimentary breakfast/lunches those days at Royal docked In Bermuda? And are there specific hours during those 3 non at sea docks days for our meals?
Asked by: Kuehl1
The Garden cafe will be open for breakfast, lunch & dinner everyday. Usually on days when the ship is docked, the main dining room is not open for breakfast and lunch. It will be open on sea days. Check the daily onboard newsletter for exact hours of operation.
Answered by: Amit
Date published: 2019-02-13

Hello, On the Gem, travelling march 18 from NY, on that cruise do we have a glow or white party ?

Also witch restaurant are open on march 18th at the check in for the lunch. Magenta or Grand Pacific instead of the buffet ?
Asked by: Yves
The white hot party is a signature event on all NCL cruise ships. On embarkation day, the buffet and one of the main restaurant will be open for lunch. There is no way of saying which restaurant will be open.
Answered by: Amit
Date published: 2019-02-13

Suite vs. Haven

I see there is an offering of a suite between the categories of min-suite and the haven. What's the difference between the suite and the haven?
Asked by: ctsistah00
Guests in Haven suite have access to the Haven courtyard. I'm not sure if the Gem has a Haven restaurant but if it does have one it is only available for guests staying in the Haven suites.
Answered by: Amit
Date published: 2019-03-31

Is there a public pool area on the Gem for adults only?

Asked by: haven1timer
One of the two pools on deck 12 is designated as an adults pool but you often find kids there along with their parents.
Answered by: Amit
Date published: 2019-05-27

Which Specialty Restaurants are included in the Dining Package?

Asked by: Edjcubed
Check the "What's on board?" section for the ship. It has a section where it lists out all the complimentary and specialty dining restaurants onboard the ship.
Answered by: Amit
Date published: 2019-02-22

Water temp of tahitian outdoor pool?

I am just wondering how warm the outdoor pool is given we will be traveling mid Sept in NE/Canada. Will it be too cool to use? Thanks, Karen
Asked by: TKTC
The outdoor pools have the option of being heated when the water temp is too cold. Most likely it will be heated in Sept on your trip to Canada.
Answered by: Amit
Date published: 2019-05-19

I am lactose intolerant. Can I bring non-dairy creamer for my coffee?

Asked by: Jecarty
I believe non-diary creamers are available upon request. Normal NCL policy prohibits guests from bringing any kind of drink onboard the ship. They should be able to make an exception for non-diary creamer.
Answered by: Amit
Date published: 2018-11-11

Movies under the stars

Does theGem have the large movie screen outdoors
Asked by: Mrsg50
There are no outdoor movie screens on the ship. The atrium has a large screen that is used for presentation, etc. At night they sometimes screen movies on it.
Answered by: Amit
Date published: 2019-03-03

Does the Gem spa have a pool?

Asked by: BruCob
Not sure on the Gem but most of the NCL ships have a lap pool in the spa area.
Answered by: Amit
Date published: 2019-03-24

I want to know if our room 5571 on The Gem has a mini fridge.

The amenities the ship's stateroom is just as in any hotel. Mini-fridge(not available in studio), phone, TV, coffee maker (not in studio,inside & ocean view staterooms), ice bucket, beach towels, mini-safe, hair dryer, liquid soap and shampoo. This is confusing.
Asked by: liatris
Room 5571 is an inside stateroom. The room has a mini-fridge. The fridge will be stocked with the usual mini-bar items and soft drinks.
Answered by: Amit
Date published: 2019-05-19

we will be celebrating our anniversary on the cruiseship what restaurant is very romantic (sunset /window / table for two)

Asked by: june2004
Le Bistro is probably the only restaurant has has large windows. The Teppanyaki restaurant also has large windows but not quite romantic and certainly for table for two. Even at the French restaurant you may not see the sunset.
Answered by: Amit
Date published: 2019-05-19

Is there a dress code for the restaurants?

Asked by: Cinderoni
Please see this link for details: https://www.ncl.com/faq#!#what-clothes-should-i-pack
Answered by: TravelingMan
Date published: 2019-06-15

Is there still bowling on this ship? When we were on it in 2007 it had a few 10 pin lanes.

Asked by: MrsZap
I wasn't aware that the Gem had a bowling alley on the ship. The newer NCL ships have it on the ship. However, if it was there in 2007, it should still be on the ship.
Answered by: Amit
Date published: 2019-03-26

my son has adhd how is the staff in the kids club with handle behavioral ?

can parent eat in the kids cafe with there children?
Asked by: kimbie
I would suggest calling NCL and checking with them about your son's medical condition. The staff in the Splash Academy are trained but it would be helpful if you inform them when you sign in your son.
Answered by: Amit
Date published: 2019-04-22

Do they offer any other enterainment on the Gem other than the 4 things listed under entertainment? Maybe a comedian or acrobats?

Asked by: dpcurls28
The entertainment listed are the featured list. However, on the 7 days cruise there will be daily entertainment in the main theater. It events vary and can be comedians, magic shows, etc. Since the performers work on contract basis for few months at a time, there is no way to say what kind of entertainment they will have during your cruise.
Answered by: Amit
Date published: 2019-05-05

How many chairs will be on the balcony of a mini suite when 3 people are occupying the mini suite?

We are taking the Bermuda cruise from Boston in June 2019.
Asked by: DLBEST
The balconies have 2 chairs and a small table.
Answered by: Amit
Date published: 2019-05-19

Can i find ice coffee on board th Norwegian Gem?

Asked by: june2004
You can get ice coffee at the atrium cafe bar. There is a small charge for specialty coffees.
Answered by: Amit
Date published: 2019-05-19

Is there an ATM on the Norwegian Gem?

Asked by: Norman17
Yes, there is an ATM near the casino. It dispenses US dollars.
Answered by: TravelingMan
Date published: 2019-06-15

when do norwegian gem hold white night/ glow night beginning / middle/ end of week sail I celebrating our annanniversary dinner and try to plan

Asked by: june2004
There is no way to say when the parties will be held. The events onboard the ship are planned by the cruise director and the entertainment staff. Usually the white hot party will be on the 3rd or 4th night of the ship. There will be other themed nights on other nights.
Answered by: Amit
Date published: 2019-05-19

How to upgrade our cruise ship room?

Hi, The reason we'd like to improve our cabin it's because we will be in our honeymoon and my fiancee ask me to... Thank you. Best regards, Rodrigo Soto
Asked by: Rosobe
A lot of people like to upgrade once they have booked a cabin. Check for available staterooms and their price on NCL's website. That should give you an idea on how much it will cost to upgrade. Since you already have a reservation, you will need to contact NCL or your travel agent to make the reservation changes. NCL also has an upgrade advantage program where you can bid on a higher class of stateroom. You may have received a promotional email for it.
Answered by: Amit
Date published: 2019-02-16
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