The Cruise Norwegian mobile app is not intended for children under the age of 13. However, permission by a parent or guardian in the same stateroom can be granted through their mobile app. To grant permission, a parent must log into the app with their information, open the main menu, select the CHILD ACCESS menu option, and follow the instructions.
When the ship has been cleared, you will proceed through customs and immigration and continue with your independent arrangements. Please ensure that you have arranged for an adequate flight time considering customs and immigration procedures (approx. 2 hours) and the transfer time to the airport. In some ports you can take advantage of our "Easy Walk-Off". This means you can leave the ship as soon as it is cleared by local authorities, carrying all your luggage off the vessel.
Norwegian Cruise Line adheres to the highest standard of shipbuilding in the world. All our ships meet the most current SOLAS specifications. Our ships also pass annual government safety and sanitation inspections. On the first day of your cruise, you will be asked to take part in an obligatory life boat drill, where you will learn what to do in case of an emergency. In such an event, you will be asked to go to your assigned lifeboat (detailed directions to the so-called 'assembly station' can be found on the back of your stateroom door). We recommend that you always set your stateroom TV to standby mode to obtain all necessary information through a special channel designated for emergencies. Guests who miss the obligatory life boat drill due to joining the ship late, should contact the Guest Services Desk on board.
All Norwegian Cruise Line ships are fully stabilised for the smoothest possible cruising.
The main language used on board is English. However, we offer our international guest service in German on all fleetwide sailings. Please see However, we offer our international guest service in German on all fleetwide sailings. Please see https://www.ncl.com/de/en/language-service-de for further information.
All our ships are equipped with 24-hour Internet Cafés. In addition, in most areas throughout the ship you can connect to our WiFi network on your own devices (charges apply).
The central telephone number for our ships is 001 732 335 3280 (from US$ 7.95 per minute; please have ship name and your credit card number at hand).
You can also stay connected on the high seas using your own compatible mobile phone. International roaming charges are billed to your home account. Final rates are determined by your service provider and not NCL. For further information please check your provider directly.
The voltage on board is 110 and partly 220 volts. For European appliances a converter is needed (U.S. norm). Hairdryers are provided in all staterooms & Suites. Irons and ironing boards can be requested through housekeeping or the Guest Services Desk.
In most ports your ship docks right alongside the quay and you simply walk ashore. At a few ports listed in the overview below (status May 2018), we drop anchor at sea and you go ashore in the ship’s small boats – called tenders – which offer a complimentary shuttle service to and from the port: https://www.ncl.com/about/accessible-cruising
Please note that if you are not booked on one of our shore excursions, where we guarantee a convenient pick up and drop off right at the pier, reaching the closest city centre may involve taking local public transport or a non-complimentary shuttle service.
Services are available to store your luggage at the following ports.
|Barcelona||9,90€ per bag|
|Venice||4,00€ per piece of luggage||Luggage must be collected before ship’s sailing when the luggage deposit closes|
|Copenhagen and Civitavecchia||n/a||Luggage storage is not available|
|Tampa||$7 USD for 2 guests (up to 4 bags)
$10 USD for 3 guests
|New Orleans||$25 USD for the first four (4) pieces of luggage
$5 USD for each additional piece.
|All luggage within an order must have matching names. Oversized/overweight items may incur an additional fee. Service include delivery to airport.|
|Seattle||$3.50 USD per bag||Must be picked up by 3pm|
|Vancouver||$7.50 USD per bag||Luggage storage is only offered at Canada Place.|
|Los Angeles||n/a||Luggage storage is not available|
|Hawaii||$5.00 USD per bag||Luggage storage is located in the terminal from 7:30 a.m. to 10 a.m. (For terminal security purposes, we are unable to accept bags after 10 a.m.) Guests may retrieve their bags between the hours of 11:00 a.m. and 6:00 p.m.|
Please note that Miami, Boston and New York have no luggage storage available.
As the health and well-being of our guests and crew is of the utmost importance, Norwegian Cruise Line will institute changes to its smoking policy for all sailings on or after November 1, 2014. The specific changes prohibit smoking on stateroom balconies and limit smoking in the casino to players. On Norwegian Getaway and Norwegian Breakaway, smoking on The Waterfront will be permitted on the starboard side, except by the outdoor dining areas.
Guests in the Garden Villas may smoke in their private garden and on their private sun decks.
Public areas throughout all our ships are smoke-free. If you smoke regular or electronic cigarettes, you can do so in designated areas only. If you prefer pipes or cigars, you can smoke in the Cigar Bar or designated smoking lounge. Smoking cigarettes, electronic cigarettes, cigars and pipes is permitted in outdoor public guest spaces and open decks where designated by the ship's management based on the ship's specific characteristics and arrangement. Smoking, including electronic cigarettes, is prohibited in or near venues serving food, the jogging track, outdoor sporting venues, The Haven outdoor areas and children's pool areas. On ships with The Waterfront, smoking is permitted on the starboard side excluding any food service areas. Active Casino players may smoke cigarettes in the Casino during gaming hours. Cigarette smoking is not permitted in any other indoor venue or location.
Guests are not permitted to smoke cigarettes, e-cigarettes, cigars or pipes in their staterooms or on their balconies. Cigar and pipe smoking in staterooms and on balconies is prohibited. Smoking inside your stateroom or on your balcony will result in a $250 USD cleaning charge added to your onboard account. If cigarette burns on furniture, linens, towels or carpeting are detected; guests will be advised and charged for the damages.
Electronic cigarettes cannot be used in public areas where there is a No Smoking policy in force; simply because these cigarettes look so realistic and therefore other guests' perception is that we are not enforcing the No Smoking rule.