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Norwegian Cruise Line
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Norwegian Communications Centre
Norwegian Communications Centre
Don’t Lose Your Reservation!
25422881Apr 1, 2014
Norwegian Communications Centre
Norwegian Communications Centre
Reserve your dining now
25422881Apr 1, 2014
Norwegian Communications Centre
Norwegian Communications Centre
Don’t Lose Your Reservation!
25422881Apr 1, 2014
Norwegian Communications Centre
Norwegian Communications Centre
Don’t Lose Your Reservation!
25422881Apr 1, 2014
From: Norwegian Comunications CentreSent: May 21, 2014Subject: Beverage Packages Now On Sales

*Terms & Conditions
Package not available on sailings less than 5 days or charter sailings.

Norwegian Cruise Line offers ground transfers between the airport and the pier and vice versa. To arrange for transfers, have your airline documentation ready, log in into your myNCL account (an option to purchase your transfer will appear in Step 4 of your Online Check-In) or give us a call at 0611 3607 0 at least 4 days prior to sailing.

Reserving dining and entertainment before your cruise can help you plan ahead and make sure that you do not miss out on our most popular shows and restaurants. You can pre-book these onboard activities following the timetable below

Suites and Haven

120 days prior to sailing

All other staterooms

• For sailings that are 6 days or less and are not a holiday sailing, 90 days prior to sailing
• For sailings that are 6 days or less and are a holiday sailing, 120 days prior to sailing
• For sailings that are 7 days or more, 120 days prior to sailing

When it comes to what to wear, you can go resort casual or get decked-out and look your best - it's your call. Feel Free to wear what you like. We even have special "Dress-Up or Not Night." It's the perfect opportunity to get your portrait taken with your family, that special someone or even with the ship's Captain.

Cruise Casual: the Freedom of Freestyle Cruising

Dress cruise casual anytime during the day, in the buffet and in most speciality restaurants. For women, it includes summer and casual dresses, skirts, regular or capri pants, shorts, jeans and tops. Khakis, jeans, shorts and casual shirts are fine for men. Swimwear is acceptable at the buffet and outdoor restaurant, but a shirt or a cover-up and footwear are required.

Be sure to pack a sweater - the air conditioning can be chilly. Kids 12 and under are welcome to wear nice shorts in all our restaurants.

Please Note: We want you to be comfortable, but tank tops for men, flip flops, baseball caps, visors and jeans that are overly faded, with holes or tears and worn below the hips are not permitted in main dining rooms or speciality restaurants.

All Decked-out: Smart Casual

Dress smart casual in our more formal dining room or in our more upscale speciality restaurants. For women, it includes slacks or jeans, dresses, skirts and tops. For men, it's jeans or slacks with a collared shirt and closed-toed shoes. Kids 12 and under are welcome to wear nice shorts in all our restaurants.

Ready for Adventure: Shore Excursions

Think about the shore excursions you'll be taking and pack accordingly, including comfy walking shoes. For kids and adults it's good to pack a pair of closed-toed shoes. You can check within the specific shore excursion for more information.

Special Events: Theme Nights and Parties

Our newest event, Norwegian's Night Out, is the perfect opportunity to get dressed up for an evening of cocktails, fine dining and great entertainment. You may also want to pack an all-white ensemble for our iconic White Hot Party.

NCL will inform you at the time of booking about officially required immunisations necessary for entry into the countries visited during your cruise. However, since recommended immunisations and other health precautions often change, we suggest that you contact your physician, the local public health department or the Centre for Disease Control approximately, but not less than, six weeks prior to departure to ensure that you have met the necessary requirements and have the applicable information. For further information please visit for more information.

At NCL, we offer two simple price models: our base fare that is available in all stateroom categories and already includes a variety of services as your accommodation, meals in the main dining rooms, snack- and buffet restaurants, all entertainment unless part of a dining entertainment production aboard the ship, numerous activities on board, the use of many onboard facilities as well as all government fees and port taxes. In addition, guests travelling in Studios, Inside, Oceanview and Balcony Staterooms as well as Mini-Suites can upgrade their cruise with our Free at Sea offer (upcharge between € 79 and € 249 depending on the length of the cruise). This allows them to choose two out of a standard menu of five inclusive packages. Packages include the following: Premium Beverage Package: Guests enjoy spirits, bottled or draft beer, wines by the glass and cocktails of up to US$ 15, light beer, soft drinks and juices for free in all lounges, bars and restaurants at any time during the entire cruise. Speciality Dining Package: Depending on the length of the cruise, between one and five meals in the following venues: Cagney's Steakhouse, Teppanyaki, Le Bistro, La Cucina, Margaritaville, Moderno Churrascaria, Q and Los Lobos. Internet Package: Guests receive 100 respectively 250 minutes (depending on the length of the cruise) of free WiFi per stateroom. One login per stateroom. Shore Excursion Package: US$ 50 per stateroom shore excursion credit per port of call. Credit is non-transferable and cannot be summed up to be used in certain ports only. Family and Friends pay taxes only: available on select sailings, valid for guests three and four in the stateroom. Guests sailing in Concierge staterooms on board Norwegian Joy as well as in the luxurious Suites and The Haven Suites benefit from all five choices already included in the cruise fare. See www. for further details.

Not included in the base fare nor in any of the Free at Sea packages are certain exclusive alcoholic beverages, drinks from the mini-bar, speciality coffees, bottled water, the convenience charge for room service orders (not applicable to continental breakfast selections until 10:00 hrs or to The Haven and Suite guests with butler service), spa and beauty treatments, use of the spa facilities (not applicable to Spa staterooms), bowling alleys, racetrack and lasertag, casino play, full shore excursions, certain fitness classes, certain onboard seminars, dry cleaning and laundry, purchases in our shops on board as well as from Dolce Gelato on Breakaway-Class ships, Coco's, speciality cakes and pastries, photographs, ship-to-shore-phone, e-post and internet above the included minutes, faxes as well as gratuities and personal expenses.

The speciality restaurants have à la carte pricing or a cover charge. A 20% gratuity and speciality dining service charge applies (does not apply if speciality dining package is chosen within Free at Sea).

Please note that in order to comply with Spanish and Italian tax regulations we are required to charge Spanish/Italian VAT on applicable retail items purchased on board cruises from/to Barcelona, Venice and Rome (Civitavecchia), as well as on all other cruises whilst the ship is in Spanish or Italian waters.

Please note that for cruises to/from Australia, Australian VAT has to be charged for all entertainment, drink and dining packages, spa and wellness treatments as well as shore excursions and further additional services (both if pre-booked and purchased on board).

Please note that the information provided in this paragraph is correct at the time of going to print but subject to change.

Norwegian Cruise Line's liability is limited by international agreements and the Terms and Conditions of Passage. We therefore recommend purchasing appropriate travel, health and luggage insurance before your cruise. Your travel agency will be happy to assist you. In addition, please see for further information and to purchase insurance via our partner Hanse Merkur. If buying insurance, please note you'll receive the documents from the insurance company directly. In the occurrence of an insured event, please contact the insurance company. Please be aware that you need to hand in any claims to the insurance company in writing within one month after the end of your voyage.

The currency used on board our ships is US $. We've made paying for on-board expenses very easy. When you check in you open a shipboard account by registering a major credit card - VISA®, MasterCard® or American Express®*. Please be advised that an initial as well as multiple holds will be placed on your card account based on your on-board purchases. This will reduce the amount of available credit on the card. After settling your on-board folio, these card holds may remain on your account for up to 30 days after the cruise ends.

Authorisation-hold releases are solely within the discretion of your lending institution. If you prefer to pay by cash or traveller's cheques, a suggested deposit for a 7-day cruise is US $ 300 per person, US $ 150 per person for cruises up to 6 days or US $ 450 per person for cruises of 8 days and more at check-in (subject to change). Then, you simply sign for your personal expenses as you go and they will be charged to your account.

Personal Cheques, debit cards or currencies other than the US $ cannot be accepted on board, except on our European cruises where deposits in Euros are accepted. Any excess deposit will be refunded at the end of the cruise in US $. Please note that, should you wish to change this excess deposit to Euros, a foreign exchange fee will apply. Please also keep in mind that it's always worth having a small amount of local currency for immediate expenses on arrival at your destination and for any purchases you make at your ports of call. Traveller's cheques and most major credit cards are accepted in the ports we visit, with the exception of Traveller's Cheques, which are not accepted in Cuba.

In order to comply with government regulations covering departure manifests, be sure to register online through our website ( after you have paid in full and before you leave on your Norwegian Cruise Line holiday. We strongly recommend that guests complete their Online Check-In at least one day before sailing, as otherwise they may be subject to an extended check-in procedure at the cruise terminal or may even be denied boarding.

We welcome guests with special needs. The information you are provided with about your holiday (which may be on our website, in our brochures or elsewhere) before you make your booking will include a general indication of the suitability of the holiday for someone with reduced mobility. However, reduced mobility of course means different things to different individuals as we fully appreciate that individual capabilities, restrictions and requirements will vary considerably. If you suffer from reduced mobility or any medical condition or disability which may affect your holiday, please give us full details before booking so that we can provide you with precise information as to the suitability of the holiday taking into account your specific needs. Guests who have significant mobility impairments should travel with someone who will take responsibility for any assistance needed during the cruise and in the event of an emergency. Any assistance provided by Norwegian Cruise Line, its team members or service providers does not form part of the contracted services unless agreed differently in writing or where required by legal regulations (for example, in accordance with EU regulation 1107/2006 dated 5 July 2006 on the rights of disabled persons and persons with reduced mobility when travelling by air and EU regulation 1177/2010 dated 24 November 2010 concerning the rights of passengers when travelling by sea). Any special requirements which we have accepted will be specifically confirmed as accepted on your confirmation invoice. Unless and until specifically confirmed as accepted, all special requests and requirements are subject to availability and do not form part of the contracted services.

We have a limited number of staterooms per ship that are wheelchair accessible with grab rails in the bathrooms, lower sinks and toilets, shower seats, raised beds, adjustable hanging rods in wardrobes, tilting mirrors and extra wide doors for easy access.

If you do use a wheelchair, you must bring your own and it must be collapsible. If you do not wish to bring your own wheelchair on board, please contact our U.S.-based supplier Scooteround on 001 (888) 441 7575 to arrange delivery of one to the ship. All wheelchairs and scooters must be stored in your stateroom; they cannot be left in the hallway or any other public area. To ensure the safety of our guests and crew, wheelchairs may not be used to transfer from the ship to a tender. Guests in wheelchairs may consequently not be able to participate in certain activities or shore excursions in tender ports. Norwegian Cruise Line can only accept certain types of wheelchairs on board. Please see for further information. All guests who require medical equipment to be brought on board must advise Norwegian Cruise Line before sailing. Failure to do so may result in equipment not being cleared before departure.

For hearing-/ vision-impaired guests, we have a limited number of staterooms with vibrating alarm clocks and a flashing light system alerting guests to fire alarms. For the vision-impaired, we allow registered guide dogs on all Norwegian Cruise Line ships (airline and international quarantine restrictions may apply and should be checked before booking your cruise).

Guests who need oxygen or require oxygen therapy are welcome on all Norwegian Cruise Line ships; however, you must supply your own oxygen. U.S.-based Special Needs at Sea is the only company allowed to deliver and supply oxygen to Norwegian Cruise Line ships. Let us know at the time of booking that you'll be bringing oxygen on board, then contact Special Needs at Sea at 001 954 585 0575 to arrange delivery to the ship.

Any physical challenge or medical condition that requires special treatment or attention must be reported to Norwegian Cruise Line at the time of booking. For certain conditions we ask for medical declaration and liability forms. Due to unpredictable circumstances at sea, Norwegian Cruise Line must reserve the right to refuse or revoke passage to anyone who, based upon objective standards, is in a physical or mental condition that jeopardises the safe operation of the vessel, who poses a direct threat to the health or safety of others or who may require care beyond that which Norwegian Cruise Line can provide.

For guests with diabetes, refrigerators suitable for storing insulin are available in all staterooms except Studios (category T1 and T8).

If you are on a low calorie diet, breakfast, lunch and dinner menus feature low calorie, haute cuisine dishes. Sugar-free and fat-free desserts are also available. Gluten-free, lactose-free, sodium-free, Kosher and dairy-free diets can also be catered for and must be requested at least two months before your cruise. For further information see

All requirements stated below apply at the time of embarkation. Infants sailing on board a Norwegian Cruise Line vessel must be at least six months of age. However, for voyages that have three or more consecutive days at sea, the infant must be at least 12 months old.

When on board, a minor is defined as an individual under 18 years of age at the time of embarkation. A young adult is defined as an individual between the ages of 18 and 20. Please note that this does not relate to child pricing, where the age is 2-17 years old.

Company policy states that on itineraries that include a port in the United States of America, Canada or China guests under 21 years of age must be accompanied in the same, connecting, or side by side stateroom by a guest who is 21 years of age or older at the time of embarkation (staterooms opposite of each other are not applicable under this policy). For all other cruises this regulation applies to all guests under 18 years of age with the exception of guests who are citizens of the United States of America, Canada or China. For guests under the age of 18 travelling with an accompanying adult, who is not the minor’s parent or legal guardian, a Parent/Guardian Release Form (available here: that authorises the minor’s travel and further authorises medical treatment in case of an emergency must be given to a Norwegian Cruise Line representative at the pier during check-in. Failure to present the completed form at embarkation may result in boarding being denied, with no refund provided.

On cruises that include a Canadian port, guests under 18 travelling with a single parent have to provide a letter of approval (preferably notarised) from the parent not travelling. Note: Two people under the age of 21 may travel together in the same stateroom if they are a married couple and provide proof of marriage to a Norwegian Cruise Line representative at the pier before embarkation.

Children under 16 years of age are not allowed to enter the fitness centre. The minimum age for use of the Casino and the Thermal Spa (sauna, steam room, hot tubs) is 18. Some bars and lounges on board Norwegian Epic and Breakaway (Plus)-Class ships, for example Spice H2O, are adult only (18 and over). Lifeguards monitor the family pools during scheduled pool hours. However it is strongly recommended that all children under 12 have adult supervision at all times. The safety of all children (up to the age of 18) is the responsibility of their parent(s) or other accompanying adult(s) irrespective of whether a lifeguard is on duty.

For safety reasons children must not be left unattended on board when their parents or other accompanying adults go ashore.

Guests are responsible for ensuring they fulfil all passport and visa requirements for all countries visited during the cruise and when travelling to and from the port of embarkation/disembarkation. EU citizens need a full e-passport issued by an EU member state (also applicable for children of any age). A passport is also required for all European sailings (exception: citizens of Schengen States cruising on itineraries that do not leave EU territory).

The US Visa Waiver Programme (VWP) enables eligible citizens and nationals of designated countries to travel to the US for tourism amd business stays of 90 days or less without first obtaining a visa. Travellers who do not qualify for the VWP must obtain a visa to travel to the United States. Should you need to obtain a visa, please be sure to apply for a multiple entry visa.

The Electronic System for Travel Authorisation (ESTA) is effective for citizens and eligible nationals of VWP countries to apply for advance authorisation to travel to the United States under the VWP. ESTA stipulates that all Visa Waiver Programme travellers are required to obtain via the internet ( an electronic travel authorisation prior to boarding a carrier to travel by air or sea to the U.S. under the VWP. Countries currently enroled in the VWP include the UK, Germany, Belgium, Denmark, Finland, France, Italy, the Netherlands, Norway, Portugal and Sweden, amongst others but not all EU member states. ESTA authorisations are valid for multiple entries within two years (or less if the passport expires during this period). Please note that U.S. authorities will charge a fee of US$ 14 per person (status: May 2019) for travel authorisation. This fee has to be paid by credit card during the application process. Additional information regarding the VWP and ESTA is available at For U.S.-bound Atlantic Crossings, we strongly advise guests to print out their ESTA before travelling, as this is a requirement at check-in before you can board the ship.

All travellers (including children) must have an e-passport to use the Visa Waiver Programme. An e-Passport, denoted by the respective symbol, is an enhanced secure passport with an embedded electronic chip. E-Passports are issued by the proper passport issuing authority and must meet international standards for securing and storing information corresponding to the passport and bearer. More information can be found on

Please be aware that immigration and visa regulations are subject to change. For current information, please visit or check with your travel agent and the respective embassies or consulates. The information above refers to the status at the time of printing. It is assumed that the traveller is a citizen of a Visa Waiver country. For all citizens of non-Visa Waiver countries, you will have to check individual treaties between your state and the U.S. Government and whether you have to apply for a special tourist visa with the U.S. embassy of your home state. Please consider that the application for a visa could take up to three months. To check participation of your state in the Visa Waiver Programme please refer to

Similarly to the U.S. VWP, since October 15, 2016, Canada requires visa-exempt foreign nationals who fly to or via Canada to obtain an Electronic Travel Authorisation (eTA) prior to travel for a fee of CAD 7 per person. The ETA is valid for multiple entries within five years (or less if the passport expires during this period). For information please visit

All travellers who are not citizens of a VWP country please check your individual passport and immigration / visa requirements with your travel agent and the respective embassies or consulates. Personal circumstances cannot be considered. We will try within our means to inform you of the applicable requirements. During most cruises, Norwegian Cruise Line personnel will need to retain your passport. You therefore have to carry a second government-issued photo ID with you at all times. It is the sole responsibility of the guest to provide all necessary documentation. Guests are not entitled to a refund if entry into any foreign territory or boarding is denied by immigration officials or Norwegian Cruise Line personnel for lack of proper documents.

The American Transportation Security Administration (TSA) has implemented the Secure Flight Programme for international air traffic. This programme intends to reduce the instances of misidentification of the travel authorised passengers to the U.S. as well as to enhance the security of air travel. Within this programme, all airlines commit to transmit the following Secure Flight Passenger Data (SFPD) from travellers which are arriving in and/or departing from the U.S. to the U.S. Department of Homeland Security: Full name as per valid government-issued passport (including middle name, initials), date of birth, gender and Redress Number (if applicable). Therefore we ask all guests to check their confirmation carefully. In case of any incorrect data appearing on the confirmation, please contact our reservations department. If there is no client data available at the time of booking, Norwegian Cruise Line will use the data from the Online Check-In. For further information on the Secure Flight Programme please visit Providing the Secure Flight Data does not release you from the obligation to apply for the advanced authorisation to travel to the U.S. under the ESTA programme programme or to obtain a visa if the VWP does not apply to your visit.

A visa is required for some of the destinations visited on the Norwegian Jewel cruises. The relevant information can be found here: CIBTvisas ( The required visas can be requested via the visa and passport service provider CIBTvisas ( If you would like to explore St. Petersburg individually, you can also request the corresponding visa via CIBTvisas. Additionally, all cruise guests sailing from a U.S. port to Cuba require a Cuban visa which needs to be obtained prior to your cruise. Please ask at time of booking or contact CIBTvisas. In all cases a fee applies. For cruises to Cuba, guests also need to document that they fulfil the requirements concerning cultural exchanges by completing a self-certification form which must be received by Norwegian Cruise Line at least 3 days prior to the cruise departure. To access the electronic version of the certification form please refer to Guests will not be able to board the vessel without having first completed the certification form. Guests are responsible for ensuring they are in possession of all relevant documentation and visas for the entire cruise itinerary including all ports of call.

Customs allowances may vary depending on the itinerary. Please check on board, with your Ministry of Foreign Affairs or with the respective customs authorities for the most up-to-date information.

A Guarantee stateroom (GTY) is one where there is no stateroom number assigned at the time of booking. A stateroom may be assigned any time after final payment has been received, up to the day of sailing. A Guarantee stateroom guarantees you a stateroom in the category you have paid for (Inside, Oceanview etc.). It does not guarantee deck, location or specific bed arrangements. Once the stateroom has been assigned, there will be no changes.

If you have any food allergy or a dietary requirement that requires Kosher meals or gluten-free food product, please advise a Norwegian Reservations Agent, or your Travel Agent at the time of booking. Obtaining the product for many of these requests requires 30-days notice prior to sailing, and we want to ensure that we are able to fulfil your request. We cannot guarantee Kosher Meal requests made within 30 days of sail date. For the protection of all of our guests, it is not permissible to bring aboard any food items that would require preparation by the ship's staff, or food items that would require cold storage in our kitchen facilities.

Arrival at the Cruise Terminal:
For your comfort and convenience, we recommend that guests who have not completed their Online Check-In arrive at the cruise terminal no later than two (2) hours prior to the scheduled embarkation time printed on your cruise documents. Guests who have completed their Online Check-In should arrive at the terminal no later than one (1) hour prior to the scheduled embarkation time printed on your cruise documents. We STRONGLY recommend guests complete their Online Check-In at least four (4) days prior to sailing.

Final Boarding Time:
In order to facilitate the embarkation process, the processing of your eDocs, and to comply with new government regulations governing departure manifest, all guests are required to complete check-in at the cruise terminal and be onboard the ship no later than one hour prior to the departure time noted on their cruise documents or they will not be permitted to sail. Please note that guests who have not filled out their Online Check-In must arrive at the port two (2) hours prior to sailing.

Joining or debarking the ship at any time outside of the published embark/debark port is not permitted for the following reasons:

  • Itineraries are subject to change without notice.
  • Violation of the Passenger Vessel Act (Jones Act), if applicable.

Approval to embark or disembark mid-cruise may be allowed only in cases of emergencies. Please note that embarking or disembarking mid-cruise may result in a violation of the Passenger Vessel Act (Jones Act), resulting in a fine starting at $798 per person.

Boarding Time in Ports of Call:
In all ports of call, it is also the guest's responsibility to be back onboard the ship no later than one (1) hour prior to the ship's scheduled departure time. Please be aware that shipboard time may differ from the port of call and it is the guest's responsibility to follow the shipboard time. In the event a guest misses the ship, it will be the guest's responsibility to pay all expenses incurred to rejoin the ship.

My NCL is where you either Log In or Create a profile for NCL.COM. Simply click on "Log In to My NCL" (top right of any page) to access all of your important pre-cruise information, complete your Online Check-In, book a cruise and reserve Shore Excursions. Once you've completed your Online Check-In you can download eDocs, a detailed summary of your cruise holiday that acts as your boarding pass. Click here to learn more.