I received an email with a refund link from NCL. What do I do if my One Time Password / OTP is expired?


We will send you a one-time password (OTP) to your email to verify your identity. If the OTP expires, go back to the original email and re-click the refund link. If you're ever unsure after receiving the link or the email is permanently deleted, please reach out to us at epayouts@refund.nclcorp.com.




What does my cruise fare include?

How do I pay for onboard expenses?

What are the customs allowances?

What is the Fuel Supplement?

Is Norwegian Cruise Line now charging for room service?

Is there a special charge for Hawaii cruises?

What about currency?

How to honour good service?

Can I purchase and apply a CruiseFirst Credit to a sailing that is within 120 days?

Can I apply more than one CruiseFirst Credit to my reservation?

Are CruiseFirst Credits refundable?

Can I transfer my CruiseFirst Credit to another person?

Are CruiseFirst Credits applicable to all sailings?

Can I apply more than one CruiseNext Credit to my reservation?

Can I apply both a CruiseFirst Credit and CruiseNext Credit to my reservation?

Can my CruiseNext Credit be applied on all stateroom categories?

How and where can I apply my CruiseNext Credits?

Do cruises need to be paid for in full or can I just pay a deposit?

Is my deposit refundable and when would be the last chance I could cancel?

Can my final payment date be extended?

What is a courtesy hold?

How long does a courtesy hold last?

What happens to promotions and pricing during a hold?

What if the hold expires before I decide?

Is a deposit required while on hold?

Can I cancel a courtesy hold?

Are there any limits on placing courtesy holds?

How does a courtesy hold differ from a deposit?

If I am due a refund, can I receive my refund after the cruise?

How can I get a digital refund for this cruise? What are the benefits of a digital refund?

How can I be sure the refund email I will receive will be really from Norwegian Cruise Line Holdings?

How can I be sure the refund email I will receive from NCL will be secure?

If NCL issues a refund digitally, what refund method options can I choose from?

If NCL issues a refund digitally, how long will it take to get my refund after I request it?

Why am I receiving a digital refund link from NCL?

I received an email with a refund link from NCL. How can I be sure the refund email is really from Norwegian Cruise Line Holdings?

I received an email with a refund link from NCL. Is the refund link secure?

I received an email with a refund link from NCL. What refund method options can I choose from?

I received an email with a refund link from NCL. How long will it take to get my refund after I request it?

I haven't received a refund email from NCL. When will I receive a digital refund link from NCL?

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