What on-board activities can be purchased prior to sailing?

Speciality dining, shore excursions, and spa can be purchased by guests fleetwide.

How do I book my Shore Excursions?

All shore excursions are available to pre-book through your NCL Account, or you can call 00800 0310 21 21. Once onboard, Shore Excursions can also be purchased at the ship's Shore Excursions Desk.

How do I book my Dining, and Spa activities prior to sailing?

Onboard activities can be booked online at ncl.com/account-access/login or you can call 00800 0310 21 21, or by contacting your travel professional.

Please note: Speciality dining can be pre-booked online for parties of up to eight guests. If you'd like to pre-book speciality dining for larger parties, please call us at 00800 0310 21 21 for assistance. Our reservation agents will also be able to assist you if you would like to pre-book speciality dining for your group using more than one credit card.

Who will be asked to purchase cruise activities with a credit card?

Ticketed passengers who (1) purchased the cruise in US dollars, CAN dollars, GBP or Euro’s, and (2) do not have a Shore Excursion or Dining reservation on record prior to 29 June 2011. Guests who do not meet all of these criteria will be able to pre-book activities, but will not be asked for payment at the time of booking.

Will my charges to my credit card be refunded if I cancel my bookings prior to sailing?

Cancellations made up to 24 hours prior to sailing will be refunded in full to the credit card on which the purchase was made. To cancel prepaid reservations prior to sailing, please call 00800 0310 21 21 (for Shore Excursions) and 00800 0310 21 21 (for Dining and Spa). Cancellations made after that point will be refunded as an on-board credit. To make a cancellation on board, please visit the Shore Excursion Desk for Shore Excursions, the Guest Services Desk for Dining, and Mandara Spa Reception Desk for Spa.

What is the cancellation process once I’m on board?

Shore Excursions: Guests that cancel on board more than 48 hours prior to the tour will receive a full refund for their purchase. Tours cancelled by guests less than 48 hours prior to arrival in the port where the tour is scheduled are non-refundable. Please note that certain tours, such as overland tours, customised tours and tours with theatre performances or special events may be subject to different cancellation fees. To make a cancellation on board or for additional details, please visit the Shore Excursion Desk.

Dining: To ensure each of our guests receive our best service, we can only hold your dinner reservation for 15 minutes. After 15 minutes, the unclaimed reservation will be cancelled. In order to allow more guests the opportunity to dine in speciality restaurants, a $10 per person (per seat) fee will be charged if a scheduled reservation is not cancelled or updated* at least two hours prior to the scheduled time. *This includes odd numbered party sizes booking even sized tables. To cancel your dining reservation please use the Norwegian Cruise Line App or call us at 00800 0310 21 21. You can download the app on the App Store or Google Play Store. You can also cancel or adjust reservations onboard at Restaurant Reservations Desk

Spa: Guests that cancel on board more than 24 hours prior to the booked activity will receive a refund for their purchase. Failure to do so may result in a cancellation charge up to 50% of the treatment price being assessed to your onboard account. To make a cancellation on board, please visit the Mandara Spa Reception Desk.

Will there be any cancellation fees if I cancel my onboard activity?

Speciality Dining will incur a fee. Click here to review the Cancellation Policy.

How do I make Restaurant Reservations on board?

Reservations may be made by phone, in person at the designated Restaurant Reservations Desk, or at any speciality restaurant host desk during dinner service.

To ensure that our guests receive our best service, we can only hold your dinner reservation for 15 minutes. After 15 minutes, the unclaimed reservation will be released. For dinner reservations made on board, the full cover price per guest will be charged to the guest’s account. For pre-paid reservations, no refund will be issued.