• Norwegian's Peace of Mind Norwegian's Peace of Mind

Peace of Mind with Safety and Flexibility

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We're going the extra mile to ensure your safety on board and on shore. With Norwegian's Peace of Mind, you can cruise safely with enhanced health and safety protocols and flexible booking. Feel Free to change plans as needed and feel confident knowing that we're looking out for your health and safety.

NCL RCL

New - Healthy Sail Panel Partnership

Norwegian Cruise Line has teamed up with the Royal Caribbean Group to establish a new Healthy Sail Panel consisting of globally recognised experts to develop a science-backed approach for a healthy return to service.

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Your Safety is Our Priority

Enhanced Health & Safety Protocols

The health, safety, and comfort of our guests and crew is our number one priority. In collaboration with leading experts, we are enhancing our already robust health & safety measures so you can continue exploring the world with the ultimate Peace of Mind.

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Enjoy Freedom and Flexibility When Booking Your CruiseOur Commitment

Enjoy Peace of Mind when you book with Norwegian Cruise Line. Change of plans? No problem. Want to use your Future Cruise Credit next year? Or even the year after? Sure thing. Whenever you're ready, we'll be ready to welcome you back on board.
Cancel Up to 15 Days Prior

Cancel Up to 15 Days Prior

For 2021 cruises through October, cancel 15 days prior to holiday start for a Future Cruise Credit.

Refund

100% Future Cruise Credit

Enjoy the flexibility to use your 100% Future Cruise Credit for sailings through December 2022.

Peace of MindFREQUENTLY ASKED QUESTIONS

What is Norwegian’s Peace of Mind?

Simply put, for new and existing bookings for any voyage with an embarkation date through and including October 31, 2021, guests are free to cancel anytime up to 15 days in advance of embarkation. Anyone choosing to cancel will receive a full refund in the form of a future cruise credit to be used for sailings that embark through December 31, 2022. Reservations cancelled outside of final payment will receive a full refund back to the method of payment used to book. If outside final payment and an FCC was used as payment, the original FCC will be added back to the guest’s profile.

What sailings qualify under Norwegian’s Peace of Mind policy?

Effective March 13, 2020, the Peace of Mind policy applies to all non-chartered sailings through December 31, 2020.

What is not included in the future cruise credit (FCC)?

The following will not be included in the FCC or refund:

  • Special Promotional Onboard Credits (OBC)
  • Bonus 10% Discount coupons issued as the result of a sailing suspension
  • Insurance
  • Restricted air booked through Norwegian Cruise Line
What is the process for cancelling using Peace of Mind?

To cancel your reservation under our Peace of Mind policy, please contact your Travel Partner or call Norwegian Cruise Line at 00800 0310 21 21 (U.S. and Canada). You or your travel partner must ask for Peace of Mind when cancelling. Cancelled reservations do not default to Peace of Mind, it must be requested

How long will it take to receive my future cruise credit?

FCCs will be credited to the guests via their Latitudes number within seven working days. Communication will be sent to the travel partner and guest once the FCC is added.

How long will the Peace of Mind policy be in effect?

Norwegian Cruise Line reserves the right to modify the policy at any time. Any changes will be communicated.

Are Peace of Mind FCCs transferable?

Yes. FCCs are transferable. For information on how to transfer an FCC, please follow the instructions available here: https://www.ncl.com/fcc

Can guests choose to carry promotional amenities or value adds from their cancelled reservation to their future booking?

At time of cancellation, all promotional offers, amenities and value adds will be removed from the booking and will not carry-over to future reservations. Future reservations are subject to prevailing fares and offers in market at the time of booking.

I won a bid on the Norwegian Upgrade Advantage. Am I guaranteed the same category on the new booking?

No, guests will receive the full value of their winning bid within the FCC and can apply that towards the sailing and category of their choice. Guests can then participate in a new bid once invited to the programme for the newly selected sailing.

Are any amounts on the affected bookings being refunded instead of being included in the FCC?

Any ancillary items sold by Norwegian Cruise Line will be refunded to the cardholder who made the original purchase (refunded to the original form of payment) and will not be included in the FCC. Ancillary pre-purchased items include:

  • Bon Voyage gifts and celebration packages
  • Dining or beverage packages (those not part of the Free at Sea (FAS) promotion)
  • Water and/or soda packages
  • Purchased on board credits
  • Internet packages
  • Photo packages
What happens to CruiseNext certificates that were used on a cancelled reservation?

CruiseNext certificates used will be returned to the guest account on file.

To what reservations does the Peace of Mind policy apply?

The new policy applies to both individual and group bookings. Charters are excluded.

Can the future cruise credit (FCC) be used as payment towards the same cancelled cruise if they decide at a later date to sail?

No. The cancellation window provides Peace of Mind allowing you to defer decisions to a later date and therefore the cancelled cruise may not be re-booked using the FCC.

Need Help Planning the Perfect Holiday?
00800 0310 21 21