I am now an Ambassador member, how do I claim my complimentary cruise?
When you are ready to redeem your complimentary cruise, email AmbassadorMembers@ncl.com with the following information:
- - State that you are an Ambassador Latitudes Rewards member
- - Selected ship and sailing date (excluding holiday sailings)
- - Your name and Latitudes Rewards number and the name of your guest. If you have cruised with us previously, please also provide their Latitudes Rewards number
- - If you would like to bring additional guests, please provide their names and Latitudes Rewards numbers as well
- - If you would like to upgrade, please provide the category you would like to upgrade to
Within 48-72 business hours after receipt of your complimentary cruise booking request, we will contact you with booking details and date for payment of taxes, fees and service charges.
If you have additional questions, please call us at 800-040-1182
For guests who reside in Europe, email firstname.lastname@example.org with the same information as stated above.