What is the policy for crying babies?

Babies, Infants, and Toddlers must not be crying upon entering the nursery. For the safety of the child(ren), all nursery attendants are required to contact a parent for pick up if their child continuously cries for 10 minutes. The Crying steps for the staff are:

  • STEP 1: Comfort and Redirect the child
  • STEP 2: Check for nappy change, hunger, thirst
  • STEP 3: If the child is still crying, the parent will be called. It is expected that the parent pick up within 10 minutes of the call.

What are Guppies Nursery hours of operation?

Is a registration required?

Are reservations required?

What if my child needs to nap? Crib vs Non-Crib.

How much is Guppies Nursery service, not including Late Night?

What are the Guppies Nursery Late Night hours?

How much is Guppies Nursery Late Night?

Are reservations required for Guppies Nursery Late Night?

What happens if I no show for the Time Block Session?

What is the cancellation policy for Guppies Nursery?

Will I be charged if I pick up my child late?

What is the Drop Off and Pick Up Process for Guppies Nursery?

What if I want to use the Guppies Nursery on a Port Day?

How will the Nursery Attendants communicate with parents?

What are the approved snack and drink items for the Guppies Nursery?

What are the non-approved snack and drink items for the Guppies Nursery?

What is the Nappy Changing and Bathroom use process?

What if my child needs SPECIAL attention or has a medical condition?

What is the Guppies Nursery 5-Step Discipline Policy for Children under 3 years old?

What are the staff credentials?

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