I was only a few points away from the next tier level under the old programme. Will you make an exception and grant me the new tier level?

Related FAQs

What are Rewards points?

How do I earn Rewards points?

How many points are needed to reach each tier level?

When are Rewards points applied to my account?

What are milestone gifts and when can I expect to receive my gift?

Will I receive credit for cruises taken prior to 1995?

Will I still earn the additional points if I change the promotion on my reservation?

Do chartered cruises or cruises with travel agent rates receive Rewards points?

If I cancel a cruise, will I receive Rewards points?

How do I receive my Onboard Discounts?

How do I contact Latitudes Rewards customer service?

What are Latitudes Insider Offers?

When do I get a commemorative ship pin?

Can I get a ship pin for my past cruises?

Are benefits the same for international guests?

What are the requirements for enrolling into Latitudes Rewards?

Will I receive additional Rewards points if my reservation was booked with the LATOFFER Promotion?

If I change tier level during a back to back cruise, will I receive the benefits for our next tier?

When will I be enrolled in Latitudes Rewards?

When will I be able to take advantage of the benefits?

How do I know if I’m enrolled?

How do I see my Rewards points, tier level or cruise history online?

What if my cruise history is incorrect?

I know I’m a Latitudes Rewards member, so why don’t I see my Latitudes information when I log in?

We upgraded to a Suite but did not receive the additional points. Why?

What is my Latitudes Rewards number?

Why is it important to use my Latitudes Rewards number every time I book or when I register online?

What if I have multiple Latitudes Rewards numbers? Which one do I use?

I have booked and paid for 3 cabins but only received points for one. Why?

Will I receive Rewards points for cruises taken on Norwegian’s sister ships?

When was the programme last updated?

Why did the programme change?

Does the refreshed programme affect the way I earn points?

How did the refreshed point structure affect the tiers?

Why did the way I earn points change?

If I book a cruise in 2016 but sail in 2017, which point structure will apply to me?

Which cruises do not qualify for Rewards points?

If I am on a cruise but will not qualify to earn Rewards points, will I still receive the onboard benefits for my tier?

If I book a cruise in 2016 but sail in 2017, which benefits will I receive on board?

If I cruise with a Latitudes Member whose tier level differs from my own, which benefits will I receive?

How does Priority Embarkation work?

Do I receive my Shore Excursion and Photo Discounts if I pre-book before my sailing?

Which benefits are delivered directly to my stateroom?

Is there still a cocktail party on board?

How do I receive my free Internet minutes?

How do I redeem my discounted or free bag of laundry?

How do I find out the details of the Exclusive Cocktail Party, Behind-the-Scenes Ship Tour and Dinner with Officers?

What do the specialty dinner benefits cover?

Will I still receive two dinners for two if I sail with a guest who is not Platinum, Platinum Plus or Ambassador?

How many dinners will I receive if I am a Platinum, Platinum Plus or Ambassador member and the other person travelling with me is none of these tier levels?

Will we receive four dinners for two if I sail with a guest who is Platinum, Platinum Plus or Ambassador?

Can I still split the dinner for two vouchers if I am a solo traveller (two meals for one person)?

I am now an Ambassador member, how do I claim my complimentary cruise?

I am now an Ambassador member, what does my complimentary cruise entitle me to?

Will I still receive Milestone Gifts as a Platinum member?

How and when can I enroll in Latitudes Rewards?

What are the benefits of joining Latitudes Rewards?

Will I keep my current tier status with the change to the point structure of the new programme?

Can I transfer my Latitudes Rewards points to a friend or family member?

Which benefits are delivered per person and per stateroom?

What does my discount in the duty-free shops entitle me to?

Are the Shore Excursion discounts for everyone on the reservation given to the guest in the stateroom with the highest tier?

How do I find out the details of the Concierge Service, Priority Restaurant and Entertainment Seating, Priority Tender Tickets and Priority Disembarkation?

I am travelling with other Platinum, Platinum Plus or Ambassador guests in the same stateroom? Do we each get a voucher?

What does the Dinner with Officers benefit include?

Can I upgrade my Ambassador level complimentary cruise from a balcony to a Suite or The Haven?

Can I upgrade my Ambassador level complimentary cruise from a 7-day sailing to a longer sailing?

Can I make any changes to the ship and sailing date for my Ambassador level complimentary cruise once confirmation has been provided?

What happens if I cancel my Ambassador level complimentary cruise within the standard Norwegian cancellation period?

Can I transfer my Ambassador level complimentary cruise to a friend or family member?

How long do I have to take my complimentary cruise once I become an Ambassador member?

Can I book my Shore Excursions on board my sailing?

If I pre-booked my Shore Excursions on ncl.com prior to February 3, 2017, can I cancel them and rebook them to receive my new Latitudes Rewards discount?

Is the Shore Excursion discount combinable with the Shore Excursion credit from Norwegian’s Free at Sea offer?

Does the Shore Excursion discount show on my onboard folio?

Can I apply my Shore Excursion discount after I return home from my cruise?

If I don’t use my specialty dinner voucher on one sailing, can I use it on another sailing?

I have an existing full fare reservation. Can I convert this to my complimentary cruise?

Can I use two Ambassador level complimentary cruises for a back-to-back or 14 day sailing?

Will I earn Latitudes Rewards points on my Ambassador level complimentary cruise?

Are the benefits per tier level available on all sailings?