Need Help Planning the Perfect Holiday?
We're here for any questions you may have. Call us at the number below to speak with our customer care:
Norwegian Cruise Line Customer Service & Reservations: 1300 255 200
or
Hours of Operation
Monday - Friday: 8:00am - 6:30pm AEST
Saturday: 9:00am - 4:00pm AEST
Sunday: Closed
Contact a Specific Department
Our Guest Services Team would be happy to help you with the following:
- New & Existing Reservations
- Pre and Post Hotel Packages
- Cruise Tours
- Gift Orders
- General Questions
- Documentation Needs
- Flight Enquiries and Amendments
- Booking or Amending Shore Excursions
- On-Board Activities
- Latitude Rewards
| Contact |
|---|
| Phone: 1300 255 200 |
For pre-cruise enquiries not available under our Frequently Asked Questions.
To share any questions or concerns with our guest experience team after your cruise, please click below. We will respond to your concerns as soon as possible. Thank you for your patience and understanding.
- Click here to submit any post-cruise questions, concerns and/or feedback.
- If you are looking for a lost and found item, please submit your claim here. You may also submit and check the status of your claim through the "Lost & Found" section below.
| Contact | Mailing Address | Hours of Operation |
|---|---|---|
| Phone: 1300 255 200 | NCL Casino Marketing 7665 Corporate Center Drive Miami, Florida 33126 | Mon-Fri: 9:00am-5:30pm ET |
Should you have booked a full package with Norwegian and your flight is changed or a weather-related delay leaves you stuck whilst you're travelling the first thing you should do is immediately advise an airline representative at the airport that you are a guest of Norwegian Cruise Line, and you are on your way to join our cruise ship. Please then reach out to our Guest Services team.
For anything outside regular office hours please call:
- 1300 945 845 (Australia Toll Free)
- 0800-440115 (New Zealand)
- +61 2 9010 5186 (International)
Norwegian is fully committed to providing you and your travel companions with the best cruise experience. Guests requiring special accommodations must fill out the Accessibility and Medical Questionnaire. This form helps us understand your requirements to adapt your cruise with personalised accommodations. Once you have submitted the form, Norwegian Cruise Line Access Desk will respond within 72 hours.
- Accessibility & Medical Questionnaire
- Accessibility Assistance Information - Learn more about the accommodations we offer before and during your cruise including Mobility, Dietary, Deaf or Low Hearing, Blind or Low Vision and Service Animals.
Our Guest Services team are happy to help with any latitude queries including updating contact information or advising of latitude rewards.
If you are missing a cruise from your cruise history or have duplicate accounts. Please log into My NCL and got to the "Latitude Rewards" tab and follow the necessary links provided.
- Corporate Travel
- Individual Incentive Travel
- Full Ship Charters
- Click here for more information
| Contact | Mailing Address | Hours of Operation |
|---|---|---|
| Phone: 1.866.NCL.MEET or 305.436.4465 Email: EVENTS@NCL.COM | 7665 Corporate Center Drive Miami, Florida 33126 | Mon-Fri: 9:00am-6:00pm ET |
| Contact | Mailing Address | Hours of Operation |
|---|---|---|
Email: | NCL Corporation Ltd. 7665 Corporate Center Drive Miami, Florida 33126 | Mon-Fri: 9:00am-7:30pm ET Sat-Sun: 12pm-4:00pm ET |
Standard Response time is 10 business days from receipt.
- Click here to report items lost on your cruise.
Please note, if your item is located, a shipping cost will apply. - Click here for the status of your claim.
| Contact |
|---|
| Email: socialmedia@nclcorp.com |
The Special Events Department coordinates group dining for parties of 10 or more, vow renewals, meetings, cocktail parties, group performances, and other onboard functions.
- Please click here to submit your request. Standard response time is 7-10 working days from receipt.
| Contact | Hours of Operation |
|---|---|
| Phone: 1.800.327.7030 | Mon-Fri: 9:00am-1:00pm ET |