Latitudes Rewards FAQ
Latitudes Rewards Frequently Asked Questions
To make it easy for you to receive special loyalty offers, onboard benefits and Norwegian Cruise Line news, we enroll all guests who have cruised with us and who are at least 18 years of age in our Latitudes Rewards programme within 48 hours after you have completed a sailing. No action is required on your part and your membership and rewards in this exclusive programme are automatic.
Latitudes Rewards Programme
Rewards Points/Tier Levels
You will earn one point per cruise night and an additional point per night if you book in a Suite* or in The Haven™, or if you book with a Latitudes Rewards Insider Offer.
*For full fare Suites booked at the time the reservation was originally made. Does not include club balcony staterooms. Does not apply to upgrades or upsells. If you receive a free or discounted upgrade to a Suite or The Haven you will not receive Suite points. Rewards points are not applied for Cruise Tour nights or hotel stay nights. Guests sailing with Friends & Family rates and/or Casino cruises will earn points.
We can only credit your Latitudes account with missing points for cruises taken within the last 12 months.
|Bronze||1 - 19|
|Silver||20 - 44|
|Gold||45 - 74|
|Platinum||75 - 149|
|Sapphire||150 - 349|
|Diamond||350 - 699|
Guests will continue to become a Bronze member after their first cruise with Norwegian, and will now remain Bronze members until they graduate to Silver at 20 points.
With the refreshed programme, guests who have between 20-44 points will be Silver members.
With the refreshed programme, guests who have between 45-74 points will be Gold members. All Gold members will now need 75 points to graduate to Platinum.
With the refreshed programme, guests who have between 75-149 points will be Platinum members. All Platinum members will now need 150 points to graduate to Sapphire.
The Sapphire tier has been created just for our loyal guests who have earned 150-349 points. No action is required on your part, just get ready to enjoy the new benefits and exclusivity of this new tier on your next cruise.
The Diamond tier has been created just for our loyal guests who have earned 350-699 points. No action is required on your part, just get ready to enjoy the new benefits and exclusivity of this new tier on your next cruise.
The Ambassador tier is for our loyal guests who have earned 700+ points. It is our highest tier in the Latitudes Rewards Programme and specifically designed to reward our most loyal guests. No action is required on your part, just get ready to enjoy the new benefits and exclusivity of this top tier on your next cruise.
Rewards points are applied to your account after you return from your cruise. Points will be applied within 48 hours after you have completed a sailing.
Cruises taken at a reduced fare i.e. travel agent rates, IATA rates, Interline rates, employee rates, vendor rates. Complimentary cruises such as inaugural events and cruises taken via a cruise certificate e.g. cruise winners and Bingo winners also do not qualify for Rewards points.
Yes, if you are an existing Latitudes member you will receive the benefits commensurate with your current tier level.
If your back to back sailing was booked as two different reservations, and you graduate a tier after your first cruise, you will receive the benefits of your new tier on your second cruise. If your sailing was booked as one reservation, you will not receive the new tier benefits on your current cruise. You will receive benefits for your new tier on your next cruise.
Programme benefits can be found at ncl.com/latitudes
You will receive the benefits of the refreshed programme if you sail after January 10, 2022.
Please refer to the benefits grid on ncl.com/latitudes
Simply present your keycard to receive your applicable discounts onboard: at the gift shop upon check out, at the Shore Excursion desk, at the Photo Gallery, at the Spa, in the Internet Café for your internet discount with the purchase of an Internet package, or at the Art Auction to receive your free artwork.
Your internet package discount may be applied online if your purchase your Internet Package prior to your cruise, otherwise you can receive the discount on board by presenting your keycard at the time of the internet package purchase.
Internet package discounts are eligible for the Unlimited 1 device and Unlimited Premium 1 device Wifi packages. The discount is not valid on Free at Sea Wifi Packages Upgrades or time-based Wifi Packages. The discount will apply to Platinum, Sapphire, Diamond, and Ambassador Latitude guests only. The amount of the internet package discount is determined by the Latitudes tier level of the guest: 15% for Platinum, 20% for Sapphire, 25% for Diamond and Ambassador members.
Duty-free discount is available on all Norwegian logo merchandise. On Pride of America, discount is on any item excluding sale items, alcohol, tobacco, Na Hoku jewellery and onboard entertainer products (including their CD's and DVD's). Discounts are valid on regular and sale-priced items but not combinable with other onboard discounts or promotions.
Yes. If you pre-book Shore Excursions or Photos prior to your sailing, the applicable discount will be applied at the time of booking. Shore excursion discounts are not reflected in the shopping section of ncl.com. You will see the discount in the shopping cart and upon check out in ncl.com. Photo discounts are reflected in the shopping section of My NCL on ncl.com.
No. The amount of the Shore Excursion discount is determined by the Latitudes tier level of each guest: 10% for Silver, Gold and Platinum members, 15% for Sapphire and Diamond members, and 20% for Ambassador members. Each person in a stateroom must present their keycard to receive the discount commensurate with their tier level.
Flow Water cartons and chocolate-covered strawberries.
Each stateroom will receive a voucher in their Welcome Back card on embarkation day. Write your full name, stateroom number and Latitudes Rewards status on your laundry slip.
Simply stop by the CruiseNext desk in the Atrium by 9:00 pm on the first day of your cruise and your CruiseNext team will give you all the details you need for the Exclusive Cocktail Party, the Behind-the-Scenes Ship Tour, Dinner with Officers, Wines Around the World Tasting, and Sail & Sustain Mixology Experience. For Pride of America, stop by the CruiseNext desk in the Atrium by 9:00 pm on the second day of your cruise for details.
Simply stop by the Guest Services desk in the Atrium and our team will give you all the details you need.
This benefit offers two dinners for two at a specialty restaurant for Platinum, Sapphire, Diamond, and Ambassador guests. Each stateroom will receive a voucher in their Welcome Back card on embarkation day for:
- • Dinner for Two with a Bottle of Wine
- • Dinner for Two
Service charges are included in this benefit. Guest to present voucher to their server before ordering. Benefit entitles each guest to an appetizer, one entrée, and a dessert of your choice. Upcharges apply on certain premium menu items. Bottle of Wine offered in all venues offering Complimentary Wine list, Palomar not included. In à la carte restaurants, coupon can be redeemed for 4 menu items per person (Sushi, Wasabi, Nama, Teppanyaki, Hasuki, Food Republic, Pincho Tapas Bar or Raw Bar). Dinner coupons are non-transferable. Solo guests cannot claim two dinners. Coupons cannot be used for the same venue twice. 2 guests maximum. Dining options vary by ship.
No. If there are 2 Platinum, Sapphire, Diamond, or Ambassador members in one stateroom, only one Welcome Back Card will be delivered. This gives the correct number of Dinner for Two vouchers the guests are entitled to.
For 3rd and 4th Platinum, Sapphire, Diamond, or Ambassador members in the same stateroom, an additional Welcome Back Card will be delivered. If there is only a 3rd Platinum, Sapphire, Diamond, or Ambassador member in the same stateroom, an additional Welcome Back Card will be delivered but this guest will be treated as a solo traveller who get one dinner only. The benefit is only if there are 2 guests dining on the same visit.
Yes, this benefit is delivered as two dinners for two per stateroom.
You will receive a total of two dinners for two. The benefit is delivered as one per stateroom.
No, this benefit is delivered as two dinners for two per stateroom.
No, this benefit is delivered as two dinners for two per stateroom. Solo travellers get two dinners for one. You cannot split the voucher in to two separate vouchers and redeem the dinners on two separate evenings. The benefit is only if there are two guests dining on the same visit.
Benefit includes all standard menu items. For items with a cost associated to them, an upcharge will be added to your onboard account. Wine is not included.
Member cruises are dedicated sailings in which all Latitudes members will be invited to make a reservation for this special sailing. These cruises will include a curated experience for all Latitudes members to enjoy, including exclusive events and commemorative gifts. Member cruises will happen once per year and will be announced at least 6 months prior to the sail date.
When you are ready to redeem your complimentary cabin upgrade, call the dedicated service desk (866-625-6086) and provide your reservation ID to receive your free cabin upgrade. You must have an existing reservation or you must make a reservation before redeeming your upgrade for that reservation.
The cabin upgrade is valid for one category increase from the category that the guest booked. You will have 1 year to redeem your complimentary cabin upgrade once you have graduated to the Diamond tier. This complimentary cabin upgrade may only be redeemed once for each member. There are no destination restrictions but holiday sailings are excluded. All upgrades are subject to availability. This benefit is not combinable with other cabin upgrade promotions or offers. Taxes and fees are not included. Complimentary cabin upgrades are non-transferable.
The cabin upgrade is not eligible for Suites or Haven. The highest cabin category that a member may be upgraded to is Club Balcony.
When you are ready to redeem your complimentary cruise, email AmbassadorMembers@ncl.com with the following information:
- - State that you are an Ambassador Latitudes Rewards member
- - Selected ship and sailing date (excluding holiday sailings)
- - Your name and Latitudes Rewards number and the name of your guest. If you have cruised with us previously, please also provide their Latitudes Rewards number
- - If you would like to bring additional guests, please provide their names and Latitudes Rewards numbers as well
- - If you would like to upgrade, please provide the category you would like to upgrade to
Within 48-72 business hours after receipt of your complimentary cruise booking request, we will contact you with booking details and date for payment of taxes, fees and service charges.
If you have additional questions, please call us at 1300 255 200
For guests who reside in Europe, email email@example.com with the same information as stated above.
This benefit entitles you to a one time complimentary, 7-day cruise in a balcony stateroom on any ship on any 7-day itinerary. There are no destination restrictions but holiday sailings are excluded (Christmas and New Year's). The cruise is for 2 people. 3rd and 4th guests will be at prevailing rates. For all guests applicable taxes, fees and service charges apply. Eligible members will have one year to take the complimentary cruise. NCF's are included as they are part of the cruise fare. Taxes, fees and service charges are not included. Service charges must be prepaid and will be automatically added to your reservation. Reservation and payment is in US dollars.
Yes. You will simply pay the difference from the prevailing balcony rate on the ship and sailing date you are interested in, to the rate of the Suite or The Haven on that same ship and sailing.
No. The complimentary cruise is only available for 7-day sailings (or less).
Yes. You can make any changes outside of the standard Norwegian cancellation period. Once you are inside the standard Norwegian cancellation period, no changes can be made.
Full Norwegian cancellation penalties apply including forfeiture of the entire cruise.
No. The complimentary cruise is for the Ambassador member only and the Ambassador member must sail.
You have one year from the day you become an Ambassador member to take the complimentary cruise. If you do not take the complimentary cruise within one year after becoming an Ambassador member, you forfeit this benefit.
Upon graduating to the Ambassador tier, members will receive a special surprise gift delivered to their home.
Yes. All current and new Ambassadors are eligible for the special Ambassador gift after January 10th, 2022.
Upon graduating to an Ambassador level, you will receive an email asking you to complete a form with your preferred pin name. Your signature tier pin will be shipped to your home address.
Ambassador pins will be produced two times per year and shipped out on June 1st and December 1st respectively.
Onboard benefits are the same for international guests who are Latitudes Rewards members. Contact our international offices for information on special offers for international guests:
UK - firstname.lastname@example.org 0845 2018926 (+44845 2018926) Europe – email@example.com 00800 03 10 21 21 Germany – firstname.lastname@example.org +49 (0)611 36 07 0 Spain - email@example.com 93 176 34 70 Italy - firstname.lastname@example.org 00800 03 10 21 21
Enrolling in Latitudes Rewards
To make it easy for you to receive special loyalty offers, onboard benefits and Norwegian Cruise Line news, we enroll all guests who have cruised with us and who are at least 18 years of age in our Latitudes Rewards programme. No action is required on your part; your membership and rewards in this exclusive programme are automatic, no membership card is needed. Cruises taken as a minor will be credited to the guest on their first cruise taken after they turn 18 years of age.
Personal Account Information Online
Log in to or register at My NCL to see your Latitudes Rewards points balance, tier level, cruise history and Latitudes Rewards number. Your Latitudes tier level and number also appear on your eDocs.
You will also see your Latitudes number on the monthly Latitudes Insider Offer email.
Log in to or register at My NCL to see your Latitudes Rewards points balance, tier level, cruise history and Latitudes Rewards number.
If a cruise is missing in your cruise history, you have 12 months from the return date of the cruise to claim the missing points. Log in to My NCL and go to ‘Latitudes Rewards’ tab. Click on the 'Report a missing cruise' link on the 'Cruise History' tab and submit the information requested. To receive points for a missing cruise, you may be asked to provide your reservation number, a copy of your cruise ticket (eDocs), and/or key card. All enquiries will be addressed in the order they were received. We kindly ask that requests for missing cruise only be submitted if the required criteria have been met (i.e. within 12 months of end of cruise).
We can only credit your Latitudes account with missing points for cruises taken within the last 12 months.
You may not see your Latitudes Rewards information because your log in is associated with a different Latitudes Rewards number. To resolve this:
- Log into or register at My NCL
- In the 'Are you a Latitudes member?' section, click 'I am a member'.
- Complete the short form and our Latitudes Rewards help desk will merge any multiple Latitudes Rewards numbers you may have.
- All enquiries will be addressed in the order they were received.
Norwegian Cruise Line has an automatic client merge process that runs nightly. If multiple profiles associated with your account match, your accounts will be merged and we will send you an email informing you of the Latitudes Rewards number to use going forward. Be sure to keep your email address updated at My NCL so you can be informed of any changes.
Alternatively, if you do not receive an email informing of a merge, call 1300 255 200 to get your multiple accounts merged.