Latitudes Rewards FAQ
Latitudes Rewards Frequently Asked Questions
To make it easy for you to receive special loyalty offers, onboard benefits and Norwegian Cruise Line news, we enroll all guests who have cruised with us and who are at least 18 years of age in our Latitudes Rewards programme within 48 hours after you have completed a sailing. No action is required on your part and your membership and rewards in this exclusive programme are automatic.
Latitudes Rewards Programme
Rewards Points/Tier Levels
You will earn one point per cruise night and an additional point per night if you book in a Suite* or in The Haven™, or if you book with a Latitudes Rewards Insider Offer.
*For full fare Suites booked at the time the reservation was originally made. Does not include mini-suites. Does not apply to upgrades or upsells. If you receive a free or discounted upgrade to a Suite or The Haven you will not receive Suite points. Rewards points are not applied for Cruise Tour nights or hotel stay nights. Guests sailing with Friends & Family rates and/or Casino cruises will earn points.
We can only credit your Latitudes account with missing points for cruises taken within the last 12 months.
|Bronze||1 - 29|
|Silver||30 - 54|
|Gold||55 - 79|
|Platinum||80 - 174|
|Platinum Plus||175 - 699|
Guests will continue to become a Bronze member after their first cruise with Norwegian, and will now remain Bronze members until they graduate to Silver at 30 points.
With the refreshed programme, guests who have between 30-54 points will be Silver members. If you had between 20-29 points by February 3, 2017, you will remain a Silver member. All Silver members will now need 55 points to graduate to Gold.
With the refreshed programme, guests who have between 55-79 points will be Gold members. If you had between 48-54 points by February 3, 2017, you will remain a Gold member. All Gold members will now need 80 points to graduate to Platinum.
With the refreshed programme, guests who have between 80-174 points will be Platinum members. If you had between 76-79 points by February 3, 2017, you will remain a Platinum member. All Platinum members will now need 175 points to graduate to Platinum Plus.
Congratulations! The Platinum Plus tier has been created just for our loyal guests who have earned 175-699 points. No action is required on your part, just get ready to enjoy the new benefits and exclusivity of this new tier on your next cruise.
Congratulations! The Ambassador tier has been created just for our loyal guests who have earned 700+ points. It is our highest tier in the Latitudes Rewards Programme and specifically designed to reward our most loyal guests. No action is required on your part, just get ready to enjoy the new benefits and exclusivity of this top tier on your next cruise.
Rewards points are applied to your account after you return from your cruise. Points will be applied within 48 hours after you have completed a sailing.
Chartered cruises (with the exception of Sixthman charters) and cruises taken at a reduced fare i.e. travel agent rates, IATA rates, Interline rates, employee rates, vendor rates. Complimentary cruises such as inaugural events and cruises taken via a cruise certificate e.g. cruise winners and Bingo winners also do not qualify for Rewards points.
Yes, if you are an existing Latitudes member you will receive the benefits commensurate with your current tier level.
If your back to back sailing was booked as two different reservations, and you graduate a tier after your first cruise, you will receive the benefits of your new tier on your second cruise. If your sailing was booked as one reservation, you will not receive the new tier benefits on your current cruise. You will receive benefits for your new tier on your next cruise.
Programme benefits can be found at ncl.com/latitudes
You will receive the benefits of the refreshed programme if you sail after February 3, 2017.
Please refer to the benefits grid on ncl.com/latitudes
At each embarkation port there will be an exclusive check in line for Platinum, Platinum Plus and Ambassador members. We ask that eligible members check in through this line. After check in, Platinum, Platinum Plus and Ambassador members will be guided from the exclusive check in line to a priority embarkation seating area. Once the ship is ready for priority embarkation, Platinum, Platinum Plus and Ambassador members will be invited to board. Priority embarkation will take place immediately following the completion of embarkation for guests who require special assistance and The Haven™/Suites guests. Members who check in once embarkation has already commenced will follow the same process, however priority embarkation once boarding has begun cannot be guaranteed at every port; members may have to board in order of arrival at the port. The priority embarkation seating area may not be available at all embarkation ports. Priority embarkation may not be available at all embarkation ports.
Simply present your keycard to receive your applicable discounts onboard: At the gift shop upon check out, at the Shore Excursion desk, at the Photo Gallery, at the Spa, in the Internet Café for your additional Internet minutes with the purchase of an Internet package, or at the Art Auction to receive your free artwork.
Duty-free discount is available on all Norwegian logo merchandise. On Pride of America, discount is on any item excluding sale items, alcohol, tobacco, Na Hoku jewellery and onboard entertainer products (including their CD's and DVD's). Discounts are valid on regular and sale-priced items but not combinable with other onboard discounts or promotions.
Yes. If you pre-book Shore Excursions or Photos prior to your sailing, the applicable discount will be applied at the time of booking. Shore excursion discounts are not reflected in the shopping section of ncl.com. You will see the discount in the shopping cart and upon check out in ncl.com. Photo discounts are reflected in the shopping section of My NCL on ncl.com.
No. The amount of the Shore Excursion discount is determined by the Latitudes tier level of each guest: 10% for Silver, Gold and Platinum members, 15% for Platinum Plus members and 20% for Ambassador members. Each person in a stateroom must present their keycard to receive the discount commensurate with their tier level.
A bottle of sparkling wine, bottled water and chocolate-covered strawberries.
There is still an exclusive cocktail party for Silver, Gold, Platinum, Platinum Plus & Ambassador members. Simply present your keycard to attend.
The cocktail party for Bronze members and above will no longer be offered as part of the Latitudes Rewards benefits because some ships were unable to host the larger party on board and therefore many of our valued loyal guests were not receiving this benefit. But now all Latitudes Rewards members will receive a bottle of sparkling wine in their stateroom to welcome them back to Norwegian.
The Internet minutes are per person, one login per eligible member and include the activation fee. For reservations made before February 3, 2017, present your keycard in the Internet café to receive your free Internet minutes. For reservations made on or after February 3, 2017, your free Internet minutes will be automatically added to your onboard account. When you open your internet browser on your laptop or smart phone, you will be automatically directed to the login page. Follow the on-screen login instructions. Once you created an account and log in, the free Internet minutes will already be allocated to you.
Each stateroom will receive a voucher in their Welcome Back card on embarkation day. Write your full name, stateroom number and Latitudes Rewards status on your laundry slip.
Simply stop by the CruiseNext desk in the Atrium by 9:00 pm on the first day of your cruise and the Exclusive Cocktail Party sign will give you the date and time of the party. Your CruiseNext team will give you all the details you need for the Exclusive Cocktail Party, the Behind-the-Scenes Ship Tour and Dinner with Officers. For Pride of America, stop by the CruiseNext desk in the Atrium by 9:00 pm on the second day of your cruise for details.
Simply stop by the Guest Services desk in the Atrium and our team will give you all the details you need.
This benefit offers two dinners for two at a specialty restaurant for Platinum, Platinum Plus and Ambassador guests. Each stateroom will receive a voucher in their Welcome Back card on embarkation day for:
- - One dinner for two at Cagney’s or Le Bistro with a bottle of wine
- - One dinner for two at Moderno or La Cucina
This benefit is no longer delivered per guest but now delivered per stateroom. Service charges are included in this benefit. Guest to present voucher to their server before ordering. Benefit entitles each guest to one appetizer, one entrée and one dessert of your choice. Entrée items up to $20 are covered. For items over this amount, an upcharge will be added to your onboard account.
No. If there are 2 Platinum, Platinum Plus or Ambassador members in one stateroom, only one Welcome Back Card will be delivered. This gives the correct number of Dinner for Two vouchers the guests are entitled to.
For 3rd and 4th Platinum, Platinum Plus or Ambassador members in the same stateroom, an additional Welcome Back Card will be delivered.
If there is only a 3rd Platinum, Platinum Plus or Ambassador member in the same stateroom, an additional Welcome Back Card will be delivered but this guest will be treated as a solo traveller who get one dinner only. The benefit is only if there are 2 guests dining on the same visit.
Yes, this benefit is delivered as two dinners for two per stateroom.
You will receive a total of two dinners for two. The benefit is delivered as one per stateroom.
No, this benefit is delivered as two dinners for two per stateroom.
No, this benefit is delivered as two dinners for two per stateroom. Solo travellers get two dinners for one. You cannot split the voucher in to two separate vouchers and redeem the dinners on two separate evenings. The benefit is only if there are two guests dining on the same visit.
Benefit includes all standard menu items. For items with a cost associated to them, an upcharge will be added to your onboard account. Wine is not included.
When you are ready to redeem your complimentary cruise, email AmbassadorMembers@ncl.com with the following information:
- - State that you are an Ambassador Latitudes Rewards member
- - Selected ship and sailing date (excluding holiday sailings)
- - Your name and Latitudes Rewards number and the name of your guest. If you have cruised with us previously, please also provide their Latitudes Rewards number
- - If you would like to bring additional guests, please provide their names and Latitudes Rewards numbers as well
- - If you would like to upgrade, please provide the category you would like to upgrade to
Within 48-72 business hours after receipt of your complimentary cruise booking request, we will contact you with booking details and date for payment of taxes, fees and service charges.
If you have additional questions, please call us at 1300 255 200
For guests who reside in Europe, email email@example.com with the same information as stated above.
This benefit entitles you to a one time complimentary, 7-day cruise in a balcony stateroom on any ship on any 7-day itinerary. There are no destination restrictions but holiday sailings are excluded (Christmas and New Year's). The cruise is for 2 people. 3rd and 4th guests will be at prevailing rates. For all guests applicable taxes, fees and service charges apply. Eligible members will have one year to take the complimentary cruise. NCF's are included as they are part of the cruise fare. Taxes, fees and service charges are not included. Service charges must be prepaid and will be automatically added to your reservation. Reservation and payment is in US dollars.
Yes. You will simply pay the difference from the prevailing balcony rate on the ship and sailing date you are interested in, to the rate of the Suite or The Haven on that same ship and sailing.
No. The complimentary cruise is only available for 7-day sailings (or less).
Yes. You can make any changes outside of the standard Norwegian cancellation period. Once you are inside the standard Norwegian cancellation period, no changes can be made.
Full Norwegian cancellation penalties apply including forfeiture of the entire cruise.
No. The complimentary cruise is for the Ambassador member only and the Ambassador member must sail.
You have one year from the day you become an Ambassador member to take the complimentary cruise. If you do not take the complimentary cruise within one year after becoming an Ambassador member, you forfeit this benefit.
Commemorative ship pins are no longer available in the refreshed programme. As a Latitudes Rewards member you will receive a bottle of sparkling wine in your stateroom to welcome your return to Norwegian.
Onboard benefits are the same for international guests who are Latitudes Rewards members. Contact our international offices for information on special offers for international guests:
UK - firstname.lastname@example.org 0845 2018926 (+44845 2018926) Europe – email@example.com 00800 03 10 21 21 Germany – firstname.lastname@example.org +49 (0)611 36 07 0 Spain - email@example.com 93 176 34 70 Italy - firstname.lastname@example.org 00800 03 10 21 21
Enrolling in Latitudes Rewards
To make it easy for you to receive special loyalty offers, onboard benefits and Norwegian Cruise Line news, we enroll all guests who have cruised with us and who are at least 18 years of age in our Latitudes Rewards programme. No action is required on your part; your membership and rewards in this exclusive programme are automatic, no membership card is needed. Cruises taken as a minor will be credited to the guest on their first cruise taken after they turn 18 years of age.
Personal Account Information Online
Log in to or register at My NCL to see your Latitudes Rewards points balance, tier level, cruise history and Latitudes Rewards number. Your Latitudes tier level and number also appear on your eDocs.
You will also see your Latitudes number on the monthly Latitudes Insider Offer email.
Log in to or register at My NCL to see your Latitudes Rewards points balance, tier level, cruise history and Latitudes Rewards number.
If a cruise is missing in your cruise history, you have 12 months from the return date of the cruise to claim the missing points. Log in to My NCL and go to ‘Latitudes Rewards’ tab. Click on the 'Report a missing cruise' link on the 'Cruise History' tab and submit the information requested. To receive points for a missing cruise, you may be asked to provide your reservation number, a copy of your cruise ticket (eDocs), and/or key card. All enquiries will be addressed in the order they were received. We kindly ask that requests for missing cruise only be submitted if the required criteria have been met (i.e. within 12 months of end of cruise).
We can only credit your Latitudes account with missing points for cruises taken within the last 12 months.
You may not see your Latitudes Rewards information because your log in is associated with a different Latitudes Rewards number. To resolve this:
- Log into or register at My NCL
- In the 'Are you a Latitudes member?' section, click 'I am a member'.
- Complete the short form and our Latitudes Rewards help desk will merge any multiple Latitudes Rewards numbers you may have.
- All enquiries will be addressed in the order they were received.
Norwegian Cruise Line has an automatic client merge process that runs nightly. If multiple profiles associated with your account match, your accounts will be merged and we will send you an email informing you of the Latitudes Rewards number to use going forward. Be sure to keep your email address updated at My NCL so you can be informed of any changes.
Alternatively, if you do not receive an email informing of a merge, call 1300 255 200 to get your multiple accounts merged.