Latitudes Rewards FAQ

Latitudes Rewards Frequently Asked Questions

To make it easy for you to receive special loyalty offers, onboard benefits and Norwegian Cruise Line news, we enroll all guests who have cruised with us and who are at least 18 years of age in our Latitudes Rewards programme within 48 hours after you have completed a sailing. No action is required on your part and your membership and rewards in this exclusive programme are automatic.

Latitudes Rewards Programme

When was the programme last updated?
The program refresh took effect January 10, 2022.
Why did the programme change?
The Latitudes Rewards programme was refreshed to ensure we are always offering appealing and relevant benefits to our loyal guests. We listened to our guests and made changes based on their feedback.

Rewards Points/Tier Levels

What are Rewards points?
Rewards points are the points you earn in the Latitudes Rewards programme to gain tier level status.
How do I earn Rewards points?

You will earn one point per cruise night and an additional point per night if you book in a Suite* or in The Haven™, or if you book with a Latitudes Rewards Insider Offer.

*For full fare Suites booked at the time the reservation was originally made. Does not include club balcony staterooms. Does not apply to upgrades or upsells. If you receive a free or discounted upgrade to a Suite or The Haven you will not receive Suite points. Rewards points are not applied for Cruise Tour nights or hotel stay nights. Guests sailing with Friends & Family rates and/or Casino cruises will earn points.

We can only credit your Latitudes account with missing points for cruises taken within the last 12 months.

Does the refreshed programme affect the way I earn points?
You will still earn one point per cruise night and an additional point per night if you book in a Suite* or in The Haven™, or if you book with a Latitudes Insider Offer. The ways points are earned will not change.
How many points are needed to reach each tier level?
Tier Cruise Points
Bronze 1 - 19
Silver 20 - 44
Gold 45 - 74
Platinum 75 - 149
Sapphire 150 - 349
Diamond 350 - 699
Ambassador 700+
How did the refreshed point structure affect the tiers?

Bronze:
Guests will continue to become a Bronze member after their first cruise with Norwegian, and will now remain Bronze members until they graduate to Silver at 20 points.

Silver:
With the refreshed programme, guests who have between 20-44 points will be Silver members.

Gold:
With the refreshed programme, guests who have between 45-74 points will be Gold members. All Gold members will now need 75 points to graduate to Platinum.

Platinum:
With the refreshed programme, guests who have between 75-149 points will be Platinum members. All Platinum members will now need 150 points to graduate to Sapphire.

Sapphire:
The Sapphire tier has been created just for our loyal guests who have earned 150-349 points. No action is required on your part, just get ready to enjoy the new benefits and exclusivity of this new tier on your next cruise.

Diamond:
The Diamond tier has been created just for our loyal guests who have earned 350-699 points. No action is required on your part, just get ready to enjoy the new benefits and exclusivity of this new tier on your next cruise.

Ambassador:
The Ambassador tier is for our loyal guests who have earned 700+ points. It is our highest tier in the Latitudes Rewards Programme and specifically designed to reward our most loyal guests. No action is required on your part, just get ready to enjoy the new benefits and exclusivity of this top tier on your next cruise.

Will I keep my current tier status with the change to the point structure of the new programme?
You will be automatically placed into the tier that you should be placed according to your Latitudes point balance. No clients will be put into a lower tier as a result of the programme changes, you will either remain in your current tier or be automatically placed into a higher tier.
When will the new tier structure be live and how will this affect my current bookings?
If you will land in a higher tier as a result of the programme changes, you will be automatically placed into that tier on January 10th. Your status on all of your bookings will also be updated to reflect your new tier. You will be eligible for all benefits according to your new status on sailings embarking on or after Monday, January 10th.
When are Rewards points applied to my account?

Rewards points are applied to your account after you return from your cruise. Points will be applied within 48 hours after you have completed a sailing.

Which cruises do not qualify for Rewards points?

Cruises taken at a reduced fare i.e. travel agent rates, IATA rates, Interline rates, employee rates, vendor rates. Complimentary cruises such as inaugural events and cruises taken via a cruise certificate e.g. cruise winners and Bingo winners also do not qualify for Rewards points.

If I am on a cruise but will not qualify to earn Rewards points, will I still receive the onboard benefits for my tier?

Yes, if you are an existing Latitudes member you will receive the benefits commensurate with your current tier level.

If I cancel a cruise, will I receive Rewards points?
No. Rewards points are applied once you have completed a sailing. If you cancel a cruise, even if it is paid in full and under full penalty, points are not applicable.
If I change tier level during a back to back cruise, will I receive the benefits for our next tier?

If your back to back sailing was booked as two different reservations, and you graduate a tier after your first cruise, you will receive the benefits of your new tier on your second cruise. If your sailing was booked as one reservation, you will not receive the new tier benefits on your current cruise. You will receive benefits for your new tier on your next cruise.

We upgraded to a Suite but did not receive the additional points. Why?
The additional point per night for staying in a Suite or in The Haven is only applicable to reservations where a full fare Suite or The Haven was booked when the reservation was originally made.
I have booked and paid for 3 cabins but only received points for one. Why?
Points are applied to the Latitudes Rewards account of the guest sailing on that reservation. Points are also non-transferable.
Will I receive Rewards points for cruises taken on Norwegian’s sister ships?
No. Rewards points are only provided for completed cruises on Norwegian Cruise Line ships.

Benefits

If I book a cruise in 2021 but sail in 2022, which benefits will I receive on board?

You will receive the benefits of the refreshed programme if you sail after January 10, 2022.

If I cruise with a Latitudes Member whose tier level differs from my own, which benefits will I receive?
For benefits that are delivered per stateroom, both guests will receive the benefit of the higher tier. For benefits that are delivered per guest, each member will receive the benefit that corresponds to their respective tier.
Are the benefits per tier level available on all sailings?
No, Onboard Discounts (including the pre-booking of shore excursions) are available on all sailings. All other benefits are available on sailings 5 days or longer.
How do I receive my Onboard Discounts?

Simply present your keycard to receive your applicable discounts onboard: at the gift shop upon check out, at the Shore Excursion desk, at the Photo Gallery, at the Spa, in the Internet Café for your internet discount with the purchase of an Internet package, or at the Art Auction to receive your free artwork.

How do I receive my internet package Discount?

Your internet package discount may be applied online if your purchase your Internet Package prior to your cruise, otherwise you can receive the discount on board by presenting your keycard at the time of the internet package purchase.

What internet packages are eligible for my discount?

Internet package discounts are eligible for the Unlimited 1 device and Unlimited Premium 1 device Wifi packages. The discount is not valid on Free at Sea Wifi Packages Upgrades or time-based Wifi Packages. The discount will apply to Platinum, Sapphire, Diamond, and Ambassador Latitude guests only. The amount of the internet package discount is determined by the Latitudes tier level of the guest: 15% for Platinum, 20% for Sapphire, 25% for Diamond and Ambassador members.

What does my discount in the duty-free shops entitle me to?

Duty-free discount is available on all Norwegian logo merchandise. On Pride of America, discount is on any item excluding sale items, alcohol, tobacco, Na Hoku jewellery and onboard entertainer products (including their CD's and DVD's). Discounts are valid on regular and sale-priced items but not combinable with other onboard discounts or promotions.

Do I receive my Shore Excursion and Photo Discounts if I pre-book before my sailing?

Yes. If you pre-book Shore Excursions or Photos prior to your sailing, the applicable discount will be applied at the time of booking. Shore excursion discounts are not reflected in the shopping section of ncl.com. You will see the discount in the shopping cart and upon check out in ncl.com. Photo discounts are reflected in the shopping section of My NCL on ncl.com.

Can I book my Shore Excursions on board my sailing?
Yes. Though we recommend you pre-book your Shore Excursions prior to your sailing as some of our most popular tours do sell out. In order to receive your Shore Excursion discounts on board, please identify yourself as a Latitudes Rewards member and present your key card in person to the Shore Excursion desk at the time of purchase. Shore Excursion discounts on board however, do not apply if booking on iTV, onboard touchscreens, iConcierge or the Shore Excursions drop box.
Are the Shore Excursion discounts for everyone on the reservation given to the guest in the stateroom with the highest tier?

No. The amount of the Shore Excursion discount is determined by the Latitudes tier level of each guest: 10% for Silver, Gold and Platinum members, 15% for Sapphire and Diamond members, and 20% for Ambassador members. Each person in a stateroom must present their keycard to receive the discount commensurate with their tier level.

Is the Shore Excursion discount combinable with the Shore Excursion credit from Norwegian’s Free at Sea offer?
Yes. The discount is combinable with the Free at Sea promotion. It is not combinable with any other promotion or discount. If a Free at Sea shore excursion credit is on the reservation, the Free at Sea credit is to be taken off the total bill first and then the Latitudes shore excursion discount is applied.
Does the Shore Excursion discount show on my onboard folio?
The total cost of the Shore Excursions you purchased on board and that show on your onboard folio, include the Latitudes discount. The actual amount of the Latitudes discount will not be broken out and visible on your folio.
Can I apply my Shore Excursion discount after I return home from my cruise?
No. Shore Excursion discounts can only be applied if you booked before your sailing or onboard during your cruise. You have until 10:00 pm on the last night of the cruise to question any charges with Guest Services, around Latitudes discounts you believe you didn't receive. Guests on back-to-back sailings must do this after each leg of their cruise. Once you return home, it is too late to apply the discount.
Which benefits are delivered directly to my stateroom?

Flow Water cartons and chocolate-covered strawberries.

How do I redeem my discounted or free bag of laundry?

Each stateroom will receive a voucher in their Welcome Back card on embarkation day. Write your full name, stateroom number and Latitudes Rewards status on your laundry slip.

How do I find out the details of the Exclusive Cocktail Party, Behind-the-Scenes Ship Tour, Dinner with Officers, Wines Around the World Tasting, and Sail & Sustain Mixology Experience?

Simply stop by the CruiseNext desk in the Atrium by 9:00 pm on the first day of your cruise and your CruiseNext team will give you all the details you need for the Exclusive Cocktail Party, the Behind-the-Scenes Ship Tour, Dinner with Officers, Wines Around the World Tasting, and Sail & Sustain Mixology Experience. For Pride of America, stop by the CruiseNext desk in the Atrium by 9:00 pm on the second day of your cruise for details.

How do I find out the details of the Concierge Service, Priority Restaurant and Entertainment Seating, Priority Tender Tickets and Priority Disembarkation?

Simply stop by the Guest Services desk in the Atrium and our team will give you all the details you need.

What do the specialty dinner benefits cover?

This benefit offers two dinners for two at a specialty restaurant for Platinum, Sapphire, Diamond, and Ambassador guests. Each stateroom will receive a voucher in their Welcome Back card on embarkation day for:

  • •  Dinner for Two with a Bottle of Wine
  • •  Dinner for Two

Service charges are included in this benefit. Guest to present voucher to their server before ordering. Benefit entitles each guest to an appetizer, one entrée, and a dessert of your choice. Upcharges apply on certain premium menu items. Bottle of Wine offered in all venues offering Complimentary Wine list, Palomar not included. In à la carte restaurants, coupon can be redeemed for 4 menu items per person (Sushi, Wasabi, Nama, Teppanyaki, Hasuki, Food Republic, Pincho Tapas Bar or Raw Bar). Dinner coupons are non-transferable. Solo guests cannot claim two dinners. Coupons cannot be used for the same venue twice. 2 guests maximum. Dining options vary by ship.

I am travelling with other Platinum, Sapphire, Diamond, or Ambassador guests in the same stateroom. Do we each get a voucher?

No. If there are 2 Platinum, Sapphire, Diamond, or Ambassador members in one stateroom, only one Welcome Back Card will be delivered. This gives the correct number of Dinner for Two vouchers the guests are entitled to.

For 3rd and 4th Platinum, Sapphire, Diamond, or Ambassador members in the same stateroom, an additional Welcome Back Card will be delivered. If there is only a 3rd Platinum, Sapphire, Diamond, or Ambassador member in the same stateroom, an additional Welcome Back Card will be delivered but this guest will be treated as a solo traveller who get one dinner only. The benefit is only if there are 2 guests dining on the same visit.

Can I still split the dinner for two vouchers if I am a solo traveller (two meals for one person)?

No, this benefit is delivered as two dinners for two per stateroom. Solo travellers get two dinners for one. You cannot split the voucher in to two separate vouchers and redeem the dinners on two separate evenings. The benefit is only if there are two guests dining on the same visit.

If I don’t use my specialty dinner voucher on one sailing, can I use it on another sailing?
No, this benefit is to be used on the sailing it was issued for. It cannot be transferred to another ship, sail date or itinerary including back-to-back sailings.
What does the Dinner with Officers benefit include?

Benefit includes all standard menu items. For items with a cost associated to them, an upcharge will be added to your onboard account. Wine is not included.

What are member cruises?

Member cruises are dedicated sailings in which all Latitudes members will be invited to make a reservation for this special sailing. These cruises will include a curated experience for all Latitudes members to enjoy, including exclusive events and commemorative gifts. Member cruises will happen once per year and will be announced at least 6 months prior to the sail date.

I am now a Diamond member, how do I claim my one-time complimentary cabin upgrade?

When you are ready to redeem your complimentary cabin upgrade, call the dedicated service desk (866-625-6086) and provide your reservation ID to receive your free cabin upgrade. You must have an existing reservation or you must make a reservation before redeeming your upgrade for that reservation.

The cabin upgrade is valid for one category increase from the category that the guest booked. You will have 1 year to redeem your complimentary cabin upgrade once you have graduated to the Diamond tier. This complimentary cabin upgrade may only be redeemed once for each member. There are no destination restrictions but holiday sailings are excluded. All upgrades are subject to availability. This benefit is not combinable with other cabin upgrade promotions or offers. Taxes and fees are not included. Complimentary cabin upgrades are non-transferable.

What cabin categories are included in the one-time complimentary cabin upgrade?

The cabin upgrade is not eligible for Suites or Haven. The highest cabin category that a member may be upgraded to is Club Balcony.

I am now an Ambassador member, how do I claim my complimentary cruise?

When you are ready to redeem your complimentary cruise, email AmbassadorMembers@ncl.com with the following information:

  • - State that you are an Ambassador Latitudes Rewards member
  • - Selected ship and sailing date (excluding holiday sailings)
  • - Your name and Latitudes Rewards number and the name of your guest. If you have cruised with us previously, please also provide their Latitudes Rewards number
  • - If you would like to bring additional guests, please provide their names and Latitudes Rewards numbers as well
  • - If you would like to upgrade, please provide the category you would like to upgrade to

Within 48-72 business hours after receipt of your complimentary cruise booking request, we will contact you with booking details and date for payment of taxes, fees and service charges.
If you have additional questions, please call us at 1300 255 200
For guests who reside in Europe, email customerservice@ncl.com with the same information as stated above.

I have an existing full fare reservation. Can I convert this to my complimentary cruise?
No. Existing full fare reservations cannot be converted and used as your Ambassador level complimentary cruise.
I am now an Ambassador member, what does my complimentary cruise entitle me to?

This benefit entitles you to a one time complimentary, 7-day cruise in a balcony stateroom on any ship on any 7-day itinerary. There are no destination restrictions but holiday sailings are excluded (Christmas and New Year's). The cruise is for 2 people. 3rd and 4th guests will be at prevailing rates. For all guests applicable taxes, fees and service charges apply. Eligible members will have one year to take the complimentary cruise. NCF's are included as they are part of the cruise fare. Taxes, fees and service charges are not included. Service charges must be prepaid and will be automatically added to your reservation. Reservation and payment is in US dollars.

Can I upgrade my Ambassador level complimentary cruise from a balcony to a Suite or The Haven?

Yes. You will simply pay the difference from the prevailing balcony rate on the ship and sailing date you are interested in, to the rate of the Suite or The Haven on that same ship and sailing.

Can I upgrade my Ambassador level complimentary cruise from a 7-day sailing to a longer sailing?

No. The complimentary cruise is only available for 7-day sailings (or less).

Can I use two Ambassador level complimentary cruises for a back-to-back or 14 day sailing?
Yes. So long as two complimentary cruise benefits are used to do this.
Can I make any changes to the ship and sailing date for my Ambassador level complimentary cruise once confirmation has been provided?

Yes. You can make any changes outside of the standard Norwegian cancellation period. Once you are inside the standard Norwegian cancellation period, no changes can be made.

What happens if I cancel my Ambassador level complimentary cruise within the standard Norwegian cancellation period?

Full Norwegian cancellation penalties apply including forfeiture of the entire cruise.

Can I transfer my Ambassador level complimentary cruise to a friend or family member?

No. The complimentary cruise is for the Ambassador member only and the Ambassador member must sail.

How long do I have to take my complimentary cruise once I become an Ambassador member?

You have one year from the day you become an Ambassador member to take the complimentary cruise. If you do not take the complimentary cruise within one year after becoming an Ambassador member, you forfeit this benefit.

Will I earn Latitudes Rewards points on my Ambassador level complimentary cruise?
No. Latitudes Rewards points will not be earned for this complimentary cruise.
What is the special Ambassador gift?

Upon graduating to the Ambassador tier, members will receive a special surprise gift delivered to their home.

If I am already an Ambassador prior to the programme refresh on January 10, 2022, will I still receive my special Ambassador gift?

Yes. All current and new Ambassadors are eligible for the special Ambassador gift after January 10th, 2022.

What are Latitudes Insider Offers?
Latitudes Insider Offers feature select sailings that provide bonus points per night. These offers are sent to Latitudes Rewards members every month via email. See this month’s offer at ncl.com/latitudes. Be sure to keep your email address updated at My NCL so you can receive all of your Latitudes Special Offers.
When do I get my signature tier pin?

Upon graduating to an Ambassador level, you will receive an email asking you to complete a form with your preferred pin name. Your signature tier pin will be shipped to your home address.
Ambassador pins will be produced two times per year and shipped out on June 1st and December 1st respectively.

Are benefits the same for international guests?

Onboard benefits are the same for international guests who are Latitudes Rewards members. Contact our international offices for information on special offers for international guests:

UK - uklatitudes@ncl.com 0845 2018926 (+44845 2018926)
Europe – latitudes-europe@ncl.com 00800 03 10 21 21
Germany – latitudes-europe@ncl.com +49 (0)611 36 07 0
Spain - latitudes-europe@ncl.com 93 176 34 70
Italy - latitudes-europe@ncl.com 00800 03 10 21 21

Enrolling in Latitudes Rewards

What are the requirements for enrolling into Latitudes Rewards?
There are no requirements; you will be automatically enrolled into the Latitudes Rewards Programme. You must be over 18 years of age, have completed an eligible sailing with Norwegian Cruise Line. Cruises taken as a minor will be credited to the guest on their first cruise taken after they turn 18 years of age.
How and when can I enroll in Latitudes Rewards?

To make it easy for you to receive special loyalty offers, onboard benefits and Norwegian Cruise Line news, we enroll all guests who have cruised with us and who are at least 18 years of age in our Latitudes Rewards programme. No action is required on your part; your membership and rewards in this exclusive programme are automatic, no membership card is needed. Cruises taken as a minor will be credited to the guest on their first cruise taken after they turn 18 years of age.

When will I be able to take advantage of the benefits?
Your Rewards points will be applied to your account within 48 hours after you have completed your sailing. You will be able to take advantage of your tier's onboard benefits on your next sailing. Cruises taken as a minor will be credited to the guest on their first cruise taken after they turn 18 years of age.

Personal Account Information Online

How do I know if I’m enrolled?

Log in to or register at My NCL to see your Latitudes Rewards points balance, tier level, cruise history and Latitudes Rewards number. Your Latitudes tier level and number also appear on your eDocs.

You will also see your Latitudes number on the monthly Latitudes Insider Offer email.

How do I see my Rewards points, tier level or cruise history online?

Log in to or register at My NCL to see your Latitudes Rewards points balance, tier level, cruise history and Latitudes Rewards number.

What if my cruise history is incorrect?

If a cruise is missing in your cruise history, you have 12 months from the return date of the cruise to claim the missing points. Log in to My NCL and go to ‘Latitudes Rewards’ tab. Click on the 'Report a missing cruise' link on the 'Cruise History' tab and submit the information requested. To receive points for a missing cruise, you may be asked to provide your reservation number, a copy of your cruise ticket (eDocs), and/or key card. All enquiries will be addressed in the order they were received. We kindly ask that requests for missing cruise only be submitted if the required criteria have been met (i.e. within 12 months of end of cruise).

We can only credit your Latitudes account with missing points for cruises taken within the last 12 months.

I know I’m a Latitudes Rewards member, so why don’t I see my Latitudes information when I log in?

You may not see your Latitudes Rewards information because your log in is associated with a different Latitudes Rewards number. To resolve this:

  • Log into or register at My NCL
  • In the 'Are you a Latitudes member?' section, click 'I am a member'.
  • Complete the short form and our Latitudes Rewards help desk will merge any multiple Latitudes Rewards numbers you may have.
  • All enquiries will be addressed in the order they were received.

Other Information

What is my Latitudes Rewards number?
Log in to or register at My NCL to see your Latitudes Rewards number. It will also be noted on your Cruise Documents (eDocs) and the Latitudes Insider Offer email. Or call 1300 255 200.
Why is it important to use my Latitudes Rewards number every time I book or when I register online?
Using your Latitudes Rewards number every time you book ensures all your cruise history and rewards points are on one profile for you. Since your rewards points determine your tier level, it also ensures you receive the benefits you deserve.
What if I have multiple Latitudes Rewards numbers? Which one do I use?

Norwegian Cruise Line has an automatic client merge process that runs nightly. If multiple profiles associated with your account match, your accounts will be merged and we will send you an email informing you of the Latitudes Rewards number to use going forward. Be sure to keep your email address updated at My NCL so you can be informed of any changes.

Alternatively, if you do not receive an email informing of a merge, call 1300 255 200 to get your multiple accounts merged.

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