Travel Alert: Coronavirus Procedures
The safety, security and well-being of our guests and crew is our number one priority. We have proactively implemented several preventative measures outlined below due to growing concerns regarding Coronavirus infections in China. We will continue to consult with The World Health Organisation (WHO) and the U.S. Centre for Disease Control and Prevention (CDC) and take appropriate additional action as needed.
Policies currently in place include:
- Given the more stringent immigration, customs and health screening protocols and regulations now in place by countries around the world, the company has announced the relaxation of its previous policy prohibiting guests that hold a Chinese, Hong Kong or Macau passport to board its ships, effective February 20, 2020.
- Guests who have travelled from, visited or transited via airports in China, including Hong Kong and Macau, within 30 days of their voyage embarkation, regardless of nationality, will not be allowed to board any of our vessels. The standard incubation period recognised by the WHO and US CDC for this virus is 14 days.
- Guests who are denied boarding will be issued a refund when they provide proof of travel.
- Any crew members who have travelled from, visited or transited via airports in China, including Hong Kong and Macau within 30 days will not be allowed to board our ships.
- The recent Hong Kong port closure will result in itinerary modifications and we will share the revised itinerary as well as further details as they become available.
- Prior to the port closure in Hong Kong, we implemented non-touch temperature screenings for all passengers embarking from this destination and any guest who registered a body temperature of 100.4 degrees Fahrenheit or 38 degrees Celsius or higher, were not allowed to board. Guests on these voyages were also subject to temperature screenings when returning from shore excursions at ports of call.
- Guests who were unable to sail due to a high temperature were advised to open a travel insurance claim with their insurance provider.
- For all guests, we will continue standard pre-boarding health reporting and evaluation. Any guests who appear symptomatic are subject to pre-boarding medical evaluations including but not limited to temperature checks as deemed necessary.
- Any guest who exhibits symptoms of any respiratory illness while on board will be subject to additional screening at our onboard Medical Centre and may be subject to potential quarantine and disembarkation.
- We have implemented additional cleaning and disinfection protocols on board all voyages. These protocols will be enforced in addition to our already rigorous sanitization standards in place.
- Singapore and the Philippines are not currently allowing Chinese nationals to disembark at their ports. Guests with a Chinese passport who are travelling on voyages that disembark in one of these regions will not be allowed on board our ships. If additional port restrictions are put into place we may have to modify this policy as needed.
- Guests who are denied boarding due to this will be issued a refund.
The above measures will remain in effect until further notice and are subject to change at any time as we evaluate the situation and continue to consult with local health authorities as well as the WHO and US CDC.
At this time, we have made a number of itinerary changes and none of our vessels are currently calling to ports in mainland China. We also have the flexibility to alter our itineraries as needed to avoid areas of concern. All itineraries that call in mainland China for the next six months are currently under review and we will communicate any itinerary revisions as soon as possible. As always, we will closely monitor the situation and take appropriate action as necessary.
We apologize for the inconvenience to any guests affected by these measures put in place to ensure the safety and well-being of all our guests and crew.
For frequently asked questions and information regarding the coronavirus, please visit the following websites:
World Health Organisation (WHO)
WHO Travel Advice
United States Centres for Disease Control and Prevention (U.S. CDC)
European Centre for Disease Prevention and Control (ECDC)
CLIA Coronavirus FAQs
CLIA Public Health and Medical Policy