Frequently Asked Questions
NCL.com frequently asked questions

How can Norwegian Cruise Line offer cruises to Cuba?

Under regulations set forth by the U.S. Department of the Treasury, Office of Foreign Assets Control (OFAC), Norwegian may offer carrier services by vessel to authorized travellers, directly or indirectly, between the United States and Cuba ( OFAC FAQ # 24 and 31 CFR § 515.572).

 

How does a Cuba cruise differ from other cruises offered by Norwegian?
Norwegian is offering cruises to Cuba that comply with OFAC regulations for people to people exchanges . However, all of the freedom and flexibility components that Norwegian is known for will still be included.

 

What is a people-to-people exchange?
An individual traveller may travel to Cuba under the people-to-people authorized travel category, as a self-certified traveller, so long as he/she maintains a full-time schedule of educational exchange activities intended to enhance contact with the Cuban people and that will result in meaningful interaction between the traveller and individuals in Cuba.

 

When will Norwegian sail to Cuba?
Norwegian will offer sailings starting in May of 2017 aboard Norwegian Sky.

 

WHAT ARE THE TRAVEL REQUIREMENTS TO VISIT CUBA?

  • Is it legal for U.S. citizens to travel to Cuba?
  • Do I need a passport to travel to Cuba?
  • How do I certify that I am travelling under one of the OFAC-approved categories of travel?
  • How do I prove compliance with OFAC requirements during my cruise?
  • Will non-U.S. guests be allowed to travel on these sailings?
  • Click here for more information on Cuba Travel Documentation.

 

WHAT ARE THE VISA CONSIDERATIONS?

  • Do I need a visa to travel to Cuba?
  • Requirements for Travellers Born in Cuba
  • Click here for important Cuba visa requirement information.

 

PRACTICAL CONSIDERATIONS WHILE IN CUBA

Are there restrictions on what I can bring into Cuba?
There are both U.S. and Cuba import regulations that travellers must comply with when travelling and bringing items into Cuba.

For information on U.S. import regulations, please click on the following link for the U.S. Department of Commerce Bureau of Industry and Security’s Export Administration Regulations https://www.bis.doc.gov/index.php/regulations/export-administration-regulations-ear.

For information on Cuba import regulations, please click on the following link for the General Customs of the Republic of Cuba http://www.aduana.co.cu/.

 

CURRENCY
Cuba operates as a dual currency system. Cuban convertible peso (CUC$) is the currency which you will exchange and use in Cuba. CUC$ come in the following denominations: 1, 3, 5, 10, 20, 50, and 100. Please note that CUC$ 1 comes in both a coin and paper money configuration. There is a second currency, the Cuban peso, also called moneda nacional or CUP which is used only by Cuban citizens.

Can I exchange money in Cuba?
Yes. Once in Cuba, the port, tourist hotels, banks, and CADECA bureaus (Cuban government exchange bureaus) can exchange currency (U.S. and Canadian dollars, Euros, British pounds, etc.) for a fee. Non-U.S. currencies such as Euros and Canadian dollars usually have a more favourable exchange rate than the U.S. dollar. Be sure to have proper ID (passport) on hand. Do not accept offers to exchange currency with anyone who approaches you on the street. This is particularly applicable due to the dual currency system used in Cuba.

The U.S. State Department advises that the export of CUCs is strictly prohibited, regardless of the amount.

Can I use my credit cards in Cuba?
While U.S. citizens are allowed to use debit and credit cards in Cuba, the vast majority of U.S. banks are still considering whether to allow for these transactions to take place. Thus, it is advisable to assume that all transactions in Cuba will be done using cash.

Will there be Wi-Fi while in Cuba?
All vessels docked in Cuba will provide Wi-Fi service; however, service may not be guaranteed at all times. Cuba has limited Wi-Fi services, although certain hotels and internet cafes may provide service for a fee.

Will I have cellular service while in Cuba?
Several carriers in the U.S. and abroad have signed roaming agreements with Cuban telecommunications firm ETECSA, which allows for voice, data and text services while in Cuba. Please check with you cellular provider for details.

What am I allowed to bring back from Cuba? Can I bring back cigars, rum and other items from Cuba?
U.S. persons are allowed to return with certain Cuban-origin items, including cigars and rum, for personal use only and pursuant to OFAC regulations. These items remain subject to the normal limits on duty and tax exemptions for merchandise imported as accompanied baggage and for personal use. We refer you to the link in the FAQ "Is it legal for U.S. citizens to travel to Cuba?" above which provides guidance on items that can be imported from Cuba.

How much can I spend while in Cuba?
There are no per diem limits on authorized expenses.

Are excursions included in the cruise fare?
While excursions are not included in the cruise fare, Norwegian Cruise Line will offer a variety of excursions to assist guests in meeting the requirements of people to people exchanges.

 

YOUR EXPERIENCE

What ports will the cruise be visiting?
Norwegian Sky will be calling on Havana.

What types of excursions will be offered?
A variety of excursions will be offered focusing on the unique attractions and characteristics of Havana and its environs.

Are the buses/coaches for excursions air conditioned?
Yes. All of our touring motor coaches are of recent vintage and are fully air conditioned.

How much free time is there?
OFAC requires that individuals travelling under a people-to-people licence participate in a full-time schedule of people-to-people exchange activities that result in meaningful interaction between the travellers and individuals in Cuba. As all guests will be self-certifying that their travel complies with the people-to-people licence (or one of the other eleven travel categories authorized under general licences), guests are free to create their own itinerary and to determine what full time constitutes, which may or may not include excursions offered by Norwegian Cruise Line. After completion of people-to- people activities, guests are free to explore as they wish.

Will I be able to move about Cuba freely?
Norwegian Cruise Line will offer a variety of shore excursions at each of our ports of call. Guests are not required to participate in these excursions and are free to move about Cuba as long as their activities comply with the general licence they are travelling under. Entry to some government buildings may be restricted; it's best to ask your guide about the building's specific entry protocol before trying to enter on your own.

What will the onboard experience be like?
Norwegian Sky will continue to offer guests a range of entertainment, dining options and bars and lounges to enjoy throughout their cruise in addition to customized Cuban dining and entertainment experiences.

 

HEALTH & SAFETY CONSIDERATIONS

Is medical insurance required?
All travellers to Cuba must show proof of Cuba approved medical insurance. This medical insurance will be included in the price of your cruise fare.

Does my insurance cover medical expenses while in Cuba?
The provision of health insurance, life insurance and travel insurance related services to authorized U.S. travellers, as well as the receipt of emergency medical services and the making of payments related thereto are authorized by OFAC. However, insurance providers may decide whether or not to participate and provide such coverage in connection with Cuba. It is advisable to check with your insurance provider prior to departure to ensure that you are covered while travelling in Cuba.

Does Medicare cover medical expenses while in Cuba?
It is advisable to check with your Medicare provider prior to departure to ensure that you are covered while travelling in Cuba.

Is there additional medical and/or travel insurance that I can buy through Norwegian Cruise Line?
Yes. Norwegian Cruise Line will offer additional medical and/or travel insurance to guests at an additional fee.

Is it safe to travel in Cuba?
Cuba is a safe country where violent crime is rare. As when travelling in any urban area, keep your valuables in sight at all times and be aware of the possibility of petty crime.

If you have any food allergy or a dietary requirement that requires Kosher meals or gluten-free food product, please advise a Norwegian Reservations Agent, or your Travel Agent at the time of booking. Obtaining the product for many of these requests requires 30-days notice prior to sailing, and we want to ensure that we are able to fulfill your request. We cannot guarantee Kosher Meal requests made within 30 days of sail date. For the protection of all of our guests, it is not permissible to bring aboard any food items that would require preparation by the ship's staff, or food items that would require cold storage in our kitchen facilities.

All guests must provide key personal information prior to boarding the cruise ship. Travel to some destinations require passports and/or special visas and travel authorizations. Click here for travel documentation requirements and information before you complete your Online Check-In form.

When it comes to what to wear, you can go resort casual or get decked-out and look your best - it's your call. That's the freedom of Freestyle Cruising. We even have special "Dress-Up or Not Night." It's the perfect opportunity to get your portrait taken with your family, that special someone or even with the ship's Captain. Dress cruise casual anytime during the day, in the buffet and in most specialty restaurants. For women, it includes summer and casual dresses, skirts, regular or capri pants, shorts, jeans and tops. Khakis, jeans, shorts and casual shirts are fine for men. Swimwear is acceptable at the buffet and outdoor restaurant, but a shirt or a cover-up and footwear are required. Cruise casual is also allowed day and night on embarkation day. Wear smart casual if you are eating dinner in the aft main dining room (our more formal dining room) and in Le Bistro on cruises longer than five days. For women, it includes slacks or jeans, dresses, skirts and tops. For men, it's jeans or slacks with a collared shirt and closed-toed shoes. Traditional Bermuda shorts along with long socks, loafers and a blazer are all acceptable on a Bermuda cruise. We want you to be comfortable, but tank tops for men, flip flops, baseball caps, visors and jeans that are overly faded, with holes or tears and worn below the hips are not permitted in main dining rooms or specialty restaurants. Kids 12 and under are welcome to wear nice shorts in all our restaurants. You may want to pack a sweater too-air conditioning can be chilly. Since your suitcases are collected the night before we return home, don't forget an overnight bag for prescriptions and need-to-have items.

Passengers should not bring the following items onboard any Norwegian Cruise Line ship:

  • Drones (Game Flying Device)
    Guests are not permitted to bring drones onboard for safety of other guests, as well as the welfare of the vessel.

  • Samsung Galaxy Note7
    In light of recent safety issues with the Samsung Galaxy Note7, we are asking our guests who own this model to please avoid travelling with this mobile device. The Federal Aviation Administration has banned the Samsung Galaxy Note7 from all air travel, and until further notice, this device will be restricted from all Norwegian Cruise Line ships. Fire is one of the greatest threats at sea and due to the safety concerns these devices present, if one is found in a guest's possession or unattended in a stateroom onboard, our policy instructs the crew to confiscate the device for safekeeping. The device will remain in our possession, in a safe, monitored location, for the duration of the cruise. Guests can reclaim their device at the conclusion of the cruise from the reception desk.

  • Alcoholic or non-alcoholic beverages of any kind including water, pop and juices*
    For more information read our FAQ about "Can I bring water or pop on board?".

  • Unsealed food items will not be allowed onboard.

  • Firearms, weapons of any kind, ammunition, explosive substances or any goods of a dangerous nature

  • Irons / Ironing Boards and Steamers
    Guests are not permitted to bring and use their own irons or steamers onboard. Norwegian Cruise Line carries a limited number of irons and ironing boards which can be loaned to guests for a few hours at a time. They can be requested through housekeeping or Guest Services Desk.
    Irons and steamers would both be taken from guests at embarkation and returned at the end of the sailing.

  • Animals of any kind, except service or guide animals, provided the passenger notifies Carrier prior to the cruise of his intention to bring such animal and agrees to take sole responsibility for any expense, damage, injuries or losses associated with or caused by such animal.

Arrival at the Cruise Terminal:
For your comfort and convenience, we recommend that guests who have not completed their Online Check-In arrive at the cruise terminal no later than two (2) hours prior to the scheduled embarkation time printed on your cruise documents. Guests who have completed their Online Check-In should arrive at the terminal no later than one (1) hour prior to the scheduled embarkation time printed on your cruise documents. We STRONGLY recommend guests complete their Online Check-In at least four (4) days prior to sailing.

Final Boarding Time:
In order to facilitate the embarkation process and the processing of your eDocs, and to comply with new government regulations governing departure manifest, all guests are required to complete Online Check-In at least one day prior to sailing and must complete check-in at the cruise terminal and be onboard the ship no later than one hour prior to the departure time noted on their cruise documents or they will not be permitted to sail. Please note guests who have not filled out their Online Check-In must arrive at port two (2) hours prior to sailing. Any late arriving guest may join the ship at an approved port of call in the scheduled itinerary. Such guest will be responsible for all applicable fees and travel expenses to that subsequent port of call.

Boarding Time in Ports of Call:
In all ports of call, it is also the guest's responsibility to be back onboard the ship no later than one (1) hour prior to the ship's scheduled departure time. Please be aware that shipboard time may differ from the port of call and it is the guest's responsibility to follow the shipboard time. In the event a guest misses the ship, it will be the guest's responsibility to pay all expenses incurred to rejoin the ship.

My NCL is where you either Log In or Create a profile for NCL.COM. Simply click on "Log In to My NCL" (top right of any page) to access all of your important pre-cruise information, complete your Online Check-In, book a cruise and reserve Shore Excursions. Once you've completed your Online Check-In you can download eDocs, a detailed summary of your cruise vacation that acts as your boarding pass. Click here to learn more.
Each person is allowed up to two pieces of personal luggage on board, with each piece weighing a maximum of 50 pounds. However, if passengers are travelling by air, they need to check with the airline for specific restrictions.
If your booking is not paid in full, you can transfer your reservation to a travel agency within 60 days from your booking date. Click here for additional information.

General Aqua Park rules:

  • - No running, jumping or diving are permitted in the water slide area.
  • - No beverages, food or glass are permitted.
  • - Children who are not toilet trained are not allowed on water slides.
  • - Guests must abide by all rules posted on signs in the water slide area.

 

Below are specific size and weight requirements per ship and activity.

 

Norwegian Escape

Ropes Course: Must be 48" (122cm) or taller to be on the course without a chaperone. Max weight is 300 lbs (136kgs) Skytykes (child's course) available for under 48" (122cm) as long as chaperone is present. Max weight is 300 lbs (136kgs). Enclosed footwear is required (such as sneakers) - no flip flops or sandals are permitted on the ropes course.

Waterslides: Free Fall - Must be 48" (122cm) or taller and weigh at least 99lbs (45kgs) but no more than 300lbs (136kgs).

Aqua racer - Must be at least 42" (106cm). No jewelry of any kind may be worn on the slide.

Family Slide - Must be at least 42" (106cm)

 

Norwegian Breakaway / Norwegian Getaway

Ropes Course: Must be 48" (122cm) or taller to be on the course without a chaperone. Max weight is 300 lbs (136kgs) Skytykes (child's course) available for under 48" (122cm) as long as chaperone is present. Max weight is 300 lbs (136kgs). Enclosed footwear is required (such as sneakers) - no flip flops or sandals are permitted on the ropes course.

Waterslides: Free Fall - Must be 48" (122cm) or taller and weigh at least 99lbs (45kgs) but no more than 300lbs (136kgs). No jewelry of any kind may be worn on the slide. Whip Waterslides - Must be to be at least 48" (122cm). Family slide - Must be at least 42" (106cm).

Bungee: No minimum height but guests must be over 30lbs (14kgs) but under 250lbs (113kgs) and must be able to bounce unassisted.

Spiderweb: Minimum height is 42" (106cm) guests must be over 30lbs (14kgs) but under 250lbs (113kgs)

 

Norwegian Epic

Waterslides: Spider Mountain - Must be 42" (106cm) or taller. Max weight is 125lbs (57kgs)
All other slides - Must be 42” (106cm) or taller

Bungee: Minimum height is 42" (106cm). Max weight is 200lbs (91kgs)

Norwegian Cruise Line is committed to offering an unforgettable cruise experience for the entire family. Children aboard our ships can enjoy a variety of activities, events and programs including our newly redesigned Youth Program with age specific activities for infants, kids & teens. On most sailings, we offer significantly discounted rates for the 3rd - 8th guests. Infants under six months of age are not eligible for travel on Norwegian ships.
Kid's Crew" is our onboard children's program and it's one of the most comprehensive at sea. Click here for more info on our Kid's Crew Program".

No, Norwegian doesn’t offer babysitting but instead offers Group Sitting Services for children ages 3-12 years old every night from 10:30pm - 1:30am (Late Night Fun Zone) and on port days while the ship is docked.

On Port Days, a minimal fee is charged only during scheduled meal time per the activity booklet.

Nightly at Late Night Fun Zone, there is an hourly fee of $6.00 USD per hour, per child and $4.00 USD per hour, per child for each additional sibling.

Parents are encouraged to sign up in advance for both services. If no children are signed up or dropped off by 11:30 pm for the nightly service, the youth centre will close for the evening. The fees are charged to your on-board account. Fifteen-minute transition time is offered before charges apply from Splash Academy to Late Night. Both services are run by the Youth Staff in the Splash Academy Facility.

Hours of Operations
Port Day: Arrival into Port – Departure from Port
Overnight In Port: Arrival in Port – 8:00 pm

Norwegian believes that the fun and excitement of Freestyle cruising should be able to be enjoyed by everyone. That's why we are committed to providing all of our guests the freedom of choice to cruise your way. In order to assist you with any special requirements you may have, Norwegian has a seasoned group of cruise professionals who are specifically trained to meet your needs through our dedicated toll free number for accessible travel 1-866-234-7350). Norwegian's team of Access Coordinators at the Access Desk have experience in furthering Norwegian's mission to provide a safe and accessible cruise experience for all guests with special requirements to the extent that is feasible. The Access Desk Coordinators will discuss with you your needs and expectations for your cruising experience. You or your travel agent will be contacted so that we can try to meet your needs prior to your cruise as soon as we receive your Special Accommodation Requirements Information form available from our Access Desk. In order to make your cruise experience as enjoyable as possible and so that we can try to meet your specific needs, call 1-866-234-7350 (voice), fax (305) 468-2171, send an email to accessdesk@ncl.com or have your travel agent contact us.
For details Click here.
A physician and nurse are on each ship to provide medical care and services at customary charges. Commonly used medications are kept on board and may be prescribed by the ship's doctor.
Norwegian will make every effort to accommodate you, providing you have not entered the 24th week of pregnancy when the cruise ends. Please include your cruise details in an email to the Access Desk with a medical certificate establishing your due date prior to your cruise.

Norwegian Cruise Line has introduced an enhanced room service menu. The new menu offers an expanded selection for breakfast, in addition to a wider variety of options available 24 hours. Individual items on the menu remain available on a complimentary basis and a convenience charge of up to $7.95 USD will be added to each order placed (Morning coffee, continental breakfast and orders placed by guests sailing in The Haven will not attract a charge)*. Room service is one of up to 29 dining options offered across the fleet, and guests continue to be able to enjoy a wide array of complimentary choices onboard 24 hours a day.

*Prices subject to change.

Norwegian reserves the right to charge a fuel supplement without prior notice should the closing price of West Texas Intermediate Fuel increase above $65.00 USD per barrel on the NYMEX (New York Mercantile Exchange Index). In the event a fuel supplement is charged, Norwegian will have sole discretion to apply the supplementary charge to both existing and new bookings, regardless of whether such bookings have been paid in full. Such supplementary charges are not included in the cruise fare. The fuel supplement charge will not exceed $10.00 USD per passenger per day.
Unlike most other ships in the cruise industry, there is no required or recommended tipping on our ships for service that is generally rendered to all Guests. While you should not feel obligated to offer a gratuity, all of our staff are encouraged to “go the extra mile,” so they are permitted to accept cash gratuities for exceptional or outstanding service if you care to offer them. Also, certain staff positions (e.g., concierge, butler, youth program staff and beverage service) provide service on an individual basis to only some guests and do not benefit from the overall service charge. We encourage those Guests to acknowledge good service from these staff members with appropriate gratuities. Additionally, there is an 18% gratuity and spa service charge added for all spa and salon services, as well as an 18% gratuity and beverage service charge added for all beverage purchases and an 18% gratuity and specialty service charge added to all specialty restaurant dining and entertainment based dining. Read more about the service charge.

Why is there a service charge?
The reason there's a fixed service charge is an important one: Our Crew (as are the crew from other lines) is encouraged to work together as a team. Staff members including complimentary restaurant staff, stateroom stewards and behind-the-scenes support staff are compensated by a combination of salary and incentive programs that your service charge supports. How much is the charge? Onboard Service Charges are additional.

 

How much are the service charges?

 

- For bookings made prior to April 1st, 2017, regardless of the date of your cruise:

PREPAID service charges will be charged the CURRENT price of:
• $15.50 USD per person per day The Haven and Suites; $13.50 USD per person per day for Mini-Suites and below - FOR ALL SHIPS

 

(To pre-pay your service charges, Log In to My NCL or contact your travel professional)

 

- For bookings made on or after April 1, 2017:

All PREPAID service charges will be charged the NEW price of:
• $16.99 USD per person per day The Haven and Suites; $13.99 USD per person per day for Mini-Suites and below.
Norwegian Sky - $21.99 USD per person per day for Suites; $18.99 USD per person per day for Mini-Suites and below.

 

- For sailings on or after April 1, 2017:

All service charges PAID ONBOARD, regardless of booking date will be charged the NEW price of:
• $16.99 USD per person per day The Haven and Suites; $13.99 USD per person per day for Mini-Suites and below.
Norwegian Sky - $21.99 USD per person per day for Suites; $18.99 USD per person per day for Mini-Suites and below.

 

Guests sailing to Hawaii will be charged an additional 4.275% Pre Paid Service Charge GET Tax

 

Are service charges across the board for all guests?
All guests 3 years or older.

 

How do I prepay my service charges?
Contact your travel professional and request that it be added to your cruise reservation. If you have not made final payment this will be included in your final payment amount or if final payment has already been made, we will require full payment at the time it is added.

 

At what point in the booking process can the prepaid charges be added?
They can be added at anytime up to 24 hours prior to sailing.

 

Why would I prepay my service charges?
The convenience of pre-paying the service charges allows you to plan your budget prior to your cruise giving you additional freedom while on board.

 

If I cancel my cruise are the service charges refundable?
Yes! The service charges are 100% refundable.

 

If there is a service issue can the service charges be adjusted on board?
Guest satisfaction is the highest priority at Norwegian Cruise Line. We have structured a guest satisfaction program designed to handle any concerns about service or on-board product quickly and efficiently. However, in the event a service issue should arise during your cruise please let our on-board guest services desk staff know right away, so that we can address these in a timely manner. It is our goal to reach a satisfactory solution to any issue when it happens and make sure our guests can focus on enjoying their cruise. Should your concerns not be met with satisfaction you can adjust the charges.

 

For a full list of what's included please click here.

For your convenience, all shipboard expenses are charged to your Onboard account. Sign up when you check in, establishing your method of payment with Visa, MasterCard, American Express, Discover, JCB Card, Diner's Club. You may also use your debit card however please be advised that we obtain pre-authorization, as we do for all Credit Cards, and some banks hold these funds for up to 30 days. Cash can also be used as a method of payment to settle your account with an initial deposit paid in advance.

Using your debit or ATM card

  • Norwegian does not recommend the use of a debit card as payment for your onboard folio.
  • Please be advised that multiple holds will be placed on your debit card account based on your onboard purchases.
  • After settling your onboard folio, these debit card holds may remain on your account up to 30 days after the cruise ends.
  • To avoid overdraft charges from your bank, please make sure that you have enough available funds in your account during this hold period.
  • Norwegian will not be responsible for overdraft charges resulting from holds placed on Debit Card accounts.

 

Traveller's Cheque / Cash Procedures

A cash deposit may be placed on your onboard account in the following amounts:

7 day cruises - $300 USD per person
Less than 7 days - $150 USD per person
More than 7 days - $450 USD per person

Once you have exceeded the deposited amount, your account will be closed to further charges. You can deposit as much money as often as you'd like throughout the cruise, however, refunds cannot be made until the day of disembarkation for any excess.

**Personal cheque will not be accepted, nor can they be cashed on board.

The currency used on board our ships is the U.S. $. We've made paying for on-board expenses very easy. When you check in you open a shipboard account by registering a major credit card such as VISA®, MasterCard® or American Express. If you prefer to pay by cash or traveller's cheques, a suggested deposit for a 7-night cruise is US $ 300 per person, US $ 150 per person for cruises up to 6 nights or US $ 450 per person for cruises of 8 nights and more at check-in (subject to change). Then, you simply sign for your personal expenses as you go and they will be charged to your account.

Important: When your credit card is entered to activate your on-board account, an initial approval is obtained from the bank. Please be advised that some banks may hold the pre-authorisation for up to 30 days. Throughout the voyage incremental holds will be obtained based on your on-board expenditure. This will reduce the amount of available credit on the credit card or restrict the availability of cash in your bank account.

Currency exchange, at prevailing rates, is available on some cruises. Travellers cheques and most major credit cards are accepted in the ports we visit. Proper ID is required when cashing travellers cheques. We recommend you carry a small amount of local currency when visiting foreign ports, although credit cards are commonly accepted in shops and restaurants.

United States residents must declare all articles acquired abroad and in their possession when they return to the U.S. This includes items purchased in "duty-free" shops. The duty-free exemption allowed for purchases or gifts for returning U.S. residents varies, depending on how long they have been out of the U.S. and which countries they have visited. The standard exemption for U.S. residents who have been abroad more than 48 hours is $600 - $800 USD, which may include one litre of alcohol (if you are at least 21), 100 cigars and 200 cigarettes. Residents returning to the U.S. from the U.S. Virgin Islands may bring $1,200 USD worth of goods duty-free. The duty-free exemption for U.S. residents doesn't need to include items that are mailed back to the U.S.; those will be assessed for duty when they arrive. The duty-free exemption for a package mailed as a gift is $100 USD; the exemption for a package marked for personal use is $200 USD. Non-U.S. citizens should check with their local authorities for customs allowance information. For more specific customs information, be sure to attend the briefing by the Cruise Director before your ship reaches home port. (Check the daily onboard newsletter for time and place.) You can also obtain information before you sail by contacting the nearest U.S. Customs office (look under United States Government, Department of Treasury in your local phone book). You can also visit the U.S. Customs website - www.cbp.gov - or call 1.202.927.6724 and ask for the brochure "Know Before You Go." Note: Bottles of liquor you purchase on board or ashore will be held in a secure area and delivered to your stateroom at the conclusion of the cruise. U.S. Citizens and residents are not allowed to bring more than 200 cigarettes into the U.S. if they are produced in the U.S., whether made for export or not.

A few of the commonly used terms to get you ready to set sail.

  • Aft - the back or near the back of the ship
  • Atrium - the central court (or centre area) of a cruise ship, usually rising through more than one story of the ship's interior
  • Berth - a built-in bed or bunk, as in a ship's cabin or stateroom
  • Bow - the very front of the ship
  • Bridge - the navigational control centre
  • Cabin or Stateroom Steward - a person whose work is to take care of the guests aboard a ship.
  • Captain - the person in command of a ship
  • Courtyard area - another Norwegian exclusive that offers privacy and luxury for our Suites and Villas guests. You will enjoy a private pool, hot tub, sundeck with Balinese lounges, a fitness area and aboard Norwegian Epic, two private restaurants and a bar.
  • Deck Plan - an overhead diagram of the cabins and the public rooms
  • Disembark - to unload (passengers or goods) from a ship
  • Dock - where your ship 'parks' when in port
  • Family Villa with Balcony (2 bedroom) - Exclusive to our Jewel Class ships, these spacious suites sleep six with a private master bedroom and bath as well as a guest bedroom with bath and living and dining area.
  • Forward - faces the front of the boat
  • Gangway - allows you access on and off the ship
  • Garden Villa (3 bedroom) - The largest suites at sea with up to 5,000 square feet of living space at the top of the ship.
  • Knot - a nautical mile (see Nautical below)
  • Leeward - the side of the ship that is out of or away from the wind
  • Midship - the middle of the ship
  • Muster - to come together or assemble aboard ship for inspection or roll call
  • Muster Station - a specific location on ship to gather, based on stateroom assignment
  • Nautical - of or having to do with sailors, ships, or navigation. A unit of speed of one nautical mile (6,076.12 feet or 1,852 metres) an hour: abbrev. kn or kt [to average a speed of 10 knots]
  • Pier - a structure built out over the water and supported by pillars or piles: used as a landing place.
  • Port - the left-hand side of a ship as one faces forward: opposed to starboard. Port - so named because the side toward the port (dock), since the steering oar (see starboard) prevented docking to the right.
  • Port of Call - regular stopover(s) on a cruise itinerary.
  • Purser - a ship's officer in charge of accounts, freight, tickets, etc., esp. on a passenger vessel. Important to you - a Purser takes responsibility for all money, transactions.
  • Port - the left hand side of the ship while facing forward (bow). Easy to remember since "port" and "left" each have four letters.
  • Ship - You always cruise on a "ship," never a "boat"
  • Spa Suite - A luxurious suite only found aboard Norwegian Epic that features an ocean view whirlpool tub, balcony, complimentary, nearby access to the Thermal Suites at Mandara Spa and keycard access to the private Courtyard area
  • Starboard - the right side of the ship while facing forward (bow).
  • Stateroom - your cabin or berth
  • Stern - the very back of the ship
  • Studios - Norwegian Epic's private keycard access complex comprised of staterooms designed and priced for the solo traveller. Also includes access to the private Studio Lounge.
  • Studio Lounge - A private lounge aboard Norwegian Epic reserved exclusively for Studio guests. This is a place to relax, watch TV, have a drink and meet fellow Studio guests.
  • Tender - a boat for carrying passengers to or from a ship close to shore.
  • Windward - on the side of the ship from which the wind blows; toward the wind

Age Requirements for Travel

Note: These terms are effective at the time of boarding.

Travelling with Infants:

  • At least six (6) months of age on the day of boarding
  • At least twelve (12) months of age on the day of boarding if your cruise has 3 or more consecutive days at sea.

Travelling with Minors and Young Adults:
Norwegian Cruise Lines policy dictates that a minor or young adult under the age of 21 must be accompanied in the same stateroom by a guest 21 years of age or older at the time of boarding.

  • Minors – an individual under the age of 18 on the day of embarkation/boarding.
  • Young Adult– an individual between the ages of 18 and 20.

Note: Two people under the age of 21 may travel together in the same stateroom if they are a married couple and provide proof of marriage to a Norwegian Cruise Line representative at the pier prior to boarding.

Travelling with Minors Unaccompanied by Parent or Legal Guardian*:

The following documents must be supplied at the pier during check-in:

  • 1) Download and Complete the Parental Consent Release form (PDF)
  • Minors or the same parent(s)/legal guardian(s) may be listed on the same form

  • 2) Copy of both parents/legal guardians Driver's Licence or other Government Issued ID
  • Adoptive parents, legal guardians or persons separated or divorced are advised to keep legal and other relevant documents available in order to clarify custody rights.

*If travelling to Canada, you’ll the following document in addition to items #1 and 2 (Alaska, Pacific Coastal, and Canada/New England Itineraries):

Canadian entry requirements stipulate that a child under the age of 18 travelling alone, or with person(s) other than both parents, should be in possession of a letter (preferably notarized) from the parents or legal guardian containing:

  • Authorization for the child to travel with another person and to be outside the country;
  • The name and a 24-hour contact telephone number of the parents or guardian;
  • The destination and length of stay in Canada.
Due to security reasons, unfortunately, no.
Norwegian's Latitudes Program awards repeat guests with benefits and privileges. Click here for more information or call Latitudes Customer Service at 1-866-234-7350.
Contact us at the following numbers: toll-free 1-866-234-7350; Miami 1-866-234-7350; or visit our "Contact Us" section from the home page.
  • No running, jumping or diving are permitted in the pool area
  • Showers are required prior to use and recommended after use.
  • According to United States Public Health (U.S.P.H.) regulations, no diapers of any kind are permitted in the swimming pools or hot tubs, including those marketed as "swimmers."
  • Guests must follow the rules posted on all signs in the pool or hot tub/whirlpool area.
  • Children under 16 require adult supervidsion at all times while using the hot tub.

 

Do Norwegian ships have adult only pools?

Yes. Some ships have pools that are adult-only. This means that all children under 12 must be accompanied by an adult. All regular pool rules also apply.

 

Are diapers of any type allowed in pools or hot tubs on Norwegian ships?

According to United States Public Health (U.S.P.H.) regulations, no diapers of any kind (child or adult) are permitted in the swimming pools, whirlpools or hot tubs, including those marketedas "swimmers."

 

Are floating devices allowed in pools on Norwegian ships?

Yes. Guests are allowed to bring floating devices in the pools (arm floats, tubes).

 

Are pools and hot hubs on Norwegian ships chlorinated or salt water?

All outdoor pools contain salt water and are chlorinated in accordance with USPH regulations.
All hot tubs are fresh water and are chlorinated in accordance with USPH regulations.

 

Are there lifeguards at pools on Norwegian ships?

As with many land-based hotels and resorts with swimming pools, Norwegian Cruise Line and all other major cruise lines provide conspicuous signage to alert guests that a lifeguard is not on duty. We also require that children under 12 are accompanied by an adult at all times. Close parental supervision of children is required at all Norwegian ship pools and whirlpools. It's also safest to swim with a friend (rather than alone), especially when one's swimming skills may not be the strongest. All swimmers in Norwegian pools must follow all rules posted in pool and hot tub/whirlpool areas and should take extra care with their own and their children's safety.

 

Are Norwegian pools and hot tubs/whirlpools handicap accessible?

All Norwegian ships have pool lifts. The following ships have lifts for the hot tub/whirlpool: Pride of America, Norwegian Breakaway, Norwegian Epic and Norwegian Getaway.

 

Shore Excursions and specialty dining can be purchased by guests sailing on any Norwegian ship. In addition, guests sailing on the Norwegian Epic will have the option to pre-purchase onboard Entertainment and Spa activities.

How do I book my Shore Excursions?

Click here to view the available Shore Excursions. An updated listing of Shore Excursions is available approximately 6 months prior to the first sailing of each cruise destination season. All tours are available to pre-request at My NCL, or you can call 1-866-234-7350 (US & Canada) or 1-866-234-7350 (UK). Once onboard, Shore Excursions can also be purchased at the ship's Shore Excursion Desk.

How do I book my Dining, Entertainment and Spa activities prior to sailing?

Onboard activities can be booked online at ncl.com/myncl; by calling 1-866-234-7350 (for Shore Excursions) and 1-866-234-7350 for Spa (Norwegian Epic only), Dining and Entertainment, or by contacting your travel professional.

Please note: Specialty dining can be pre-booked online for parties of up to eight guests. If you'd like to pre-book specialty dining for larger parties, please call us at 1-866-234-7350 for assistance. Our reservation agents will also be able to assist you if you would like to pre-book specialty dining for your group using more than one credit card.

Who will be asked to purchase cruise activities with a credit card?

Ticketed passengers who (1) purchased the cruise in US dollars, CAN dollars, GBP or Euro's, and (2) do not have a Shore Excursion, Dining or Entertainment reservation on record prior to June 29, 2011. Guests who do not meet all of these criteria will be able to pre-book activities, but will not be asked for payment at the time of booking.

Will my charges to my credit card be refunded if I cancel my bookings prior to sailing?

Cancellations made up to 24 hours prior to sailing will be refunded in full to the credit card on which the purchase was made. To cancel prepaid reservations prior to sailing, please call 866-896-3152 (for Shore Excursions) and 1-866-234-7350 (for Dining, Entertainment and Spa). Cancellations made after that point will be refunded as an onboard credit. To make a cancellation on board, please visit the Shore Excursion Desk (for Shore Excursions), or the Guest Services Desk (for Dining, Entertainment and Spa, or the Mandara Spa Reception Desk – Norwegian Epic only). For more information, please click here.

What is the cancellation process once I’m on board?

Shore Excursions: Guests that cancel on board more than 48 hours prior to the tour will receive a refund for their purchase in the form of an onboard credit. Tours cancelled by guests less than 48 hours prior to arrival in the port where the tour is scheduled are non-refundable. Please note that certain tours, such as overland tours, customized tours and tours with theatre performances or special events may be subject to different cancellation fees. To make a cancellation on board or for additional details, please visit the Shore Excursion Desk.

Dining/Entertainment: Guests that cancel on board more than 24 hours prior to the booked activity will receive a refund for their purchase in the form of an onboard credit. If a cancellation is made less than 24 hours prior to the activity, no refund will be issued. To make a cancellation on board, please visit the Guest Services Desk.

Spa: Guests that cancel on board more than 24 hours prior to the booked activity will receive a refund for their purchase in the form of an onboard credit. Failure to do so may result in a cancellation charge up to 50% of the treatment price being assessed to your onboard account. To make a cancellation on board, please visit the Guest Services Desk or the Mandara Spa Reception Desk – Norwegian Epic only.

Will there be any cancellation fees if I cancel my onboard activity?

No. There will be no cancellation fees. Click here to review the Cancellation Policy.

How do I make Restaurant Reservations on board?

Reservations are never required or taken for the Main Dining Rooms, Buffet, Blue Lagoon, Cadillac Diner or O'Sheehans; however reservations are recommended for our specialty restaurants. Reservations may be made by phone, in person at the designated Restaurant Reservations Desk, or at any specialty restaurant host desk during dinner service.

To ensure that our guests receive our best service, we can only hold your dinner reservation for 15 minutes. After 15 minutes, the unclaimed reservation will be released. For dinner reservations made on board, the full cover price per guest will be charged to the guest's account. For pre-paid reservations, no refund will be issued.

The current on board is 110 volts AC. However, some high-voltage hair dryers, electric rollers and electric razors may require a converter.

Services are available to store your luggage at the following ports.

Port Price Details
Barcelona 9,90€ per bag
Venice 4,00€ per piece of luggage Luggage must be collected before ship’s sailing when the luggage deposit closes
Copenhagen and Civitavecchia n/a Luggage storage is not available
Tampa $7 USD for 2 guests (up to 4 bags)
$10 USD for 3 guests
New Orleans $25 USD for the first four (4) pieces of luggage
$5 USD for each additional piece.
All luggage within an order must have matching names. Oversized/overweight items may incur an additional fee. Service include delivery to airport.
Seattle $3.50 USD per bag Must be picked up by 3pm
Vancouver $7.50 USD per bag Luggage storage is only offered at Canada Place.
Los Angeles n/a Luggage storage is not available
Hawaii $5.00 USD per bag Luggage storage is located in the terminal from 7:30 a.m. to 10 a.m. (For terminal security purposes, we are unable to accept bags after 10 a.m.) Guests may retrieve their bags between the hours of 11:00 a.m. and 6:00 p.m.

Please note that Miami, Boston and New York have no luggage storage available.

As the health and well-being of our guests and crew is of the utmost importance, Norwegian Cruise Line will institute changes to its smoking policy for all sailings on or after November 1, 2014. The specific changes prohibit smoking on stateroom balconies and limit smoking in the casino to players. On Norwegian Getaway and Norwegian Breakaway, smoking on The Waterfront will be permitted on the starboard side, except by the outdoor dining areas.

Guests in the Garden Villas may smoke in their private garden and on their private sun decks.

Public areas throughout all our ships are smoke-free. If you smoke regular or electronic cigarettes, you can do so in designated areas only. If you prefer pipes or cigars, you can smoke in the Cigar Bar or designated smoking lounge. Smoking cigarettes, electronic cigarettes, cigars and pipes is permitted in outdoor public guest spaces and open decks where designated by the ship's management based on the ship's specific characteristics and arrangement. Smoking, including electronic cigarettes, is prohibited in or near venues serving food, the jogging track, outdoor sporting venues, The Haven outdoor areas and children's pool areas. On ships with The Waterfront, smoking is permitted on the starboard side excluding any food service areas. Active Casino players may smoke cigarettes in the Casino during gaming hours. Cigarette smoking is not permitted in any other indoor venue or location.

Guests are not permitted to smoke cigarettes, e-cigarettes, cigars or pipes in their staterooms or on their balconies. Cigar and pipe smoking in staterooms and on balconies is prohibited. Smoking inside your stateroom or on your balcony will result in a $250 USD cleaning charge added to your onboard account. If cigarette burns on furniture, linens, towels or carpeting are detected; guests will be advised and charged for the damages.

Electronic cigarettes cannot be used in public areas where there is a No Smoking policy in force; simply because these cigarettes look so realistic and therefore other guests' perception is that we are not enforcing the No Smoking rule.

Staying connected at sea could be very important to some of us. Click here for more information on Internet Access and Cellular Phone Service & Texting.

All of our ships have Internet Cafés for those of you that need to on online. You can also telephone, telex, radiogram or fax to anywhere in the world and be billed* at applicable ship-to-shore rates. Norwegian guests can also be contacted on our ships by calling 1.888.NCSHIPS (1.888.627.4477) from the USA. For the rest of the world please dial 1.732.335.3280. When guests are contacted with the ship via satellite, they can be reached directly, if they are in their stateroom. If not, a message about the incoming call will be delivered to their stateroom and then they can call back* the shore via satellite. Norwegian guests can also make and receive calls, send and receive text messages and read emails on their own cell phones and mobile devices just as they do on land when the ship is at sea with the Freestyle Cellular Service. Staying in touch with family and friends when cruising has never been so easy. Click here for more information.

Norwegian Ship Telephone & Fax Numbers

When calling from the United States: Dial 1.888.NC SHIPS (627.4477), select the ship, and enter your credit card information. When Calling from outside the United States: Dial 1.732.335.3280, select the ship, and enter your credit card information.

*Please use American Express, MasterCard and Discover Card, only.

You may purchase wine, or gifts, such as fruit baskets, champagne, birthday cakes, canapés, flowers or other gifts for your stateroom. Please let us know at least three weeks before sailing. Click here for more information.
All staterooms and suites have mini-safes. Please note, however, that Norwegian is not responsible for valuables left in staterooms or elsewhere on board.
Beauty parlour and spa services include hair styling, manicures, pedicures, facials and massages in our Mandara Spa Salon. Gift shops feature duty-free shopping, with fine jewelry, perfumes, clothing, cosmetics and limited drug store items. Laundry & dry-cleaning services. Internet Café. Art auctions. Photographs taken throughout the cruise.
All our ships are equipped with 24 hour Internet Cafés. Click here for more information on rates and services. Wireless internet (also known as Wi-Fi) is also available throughout Norwegian's entire fleet.
What time would you like it to be? Norwegian's exclusive Freestyle Cruising lets you choose. We offer open-seating dining in a variety of restaurants and cafés with individual menus, so it's your choice. You can have lunch or dinner with friends in one of the elegantly appointed restaurants or reserve a table for two in an intimate bistro. Order an omelette prepared just the way you like it from the breakfast-buffet chef. Indulge yourself with delectable selections from our desserts menu. There are special menus for youngsters. Special meals are available including low-calorie, vegetarian, no MSG, low/no sodium and low/no cholesterol meals, as well as sugar-free and fat-free desserts. All of our restaurants are non-smoking. Most specialty restaurants require a per person cover charge or offer a` la carte pricing. Reservations are recommended and can be made on board.

Effective for sailings July 15, 2016 and beyond, guests are prohibited from bringing any beverages -- including liquor, beer and non-alcoholic drinks such as water, pop and juices -- on board either as carry-on or checked luggage, with the exception of purified or distilled water in factory-sealed containers for use in conjunction with medical devices or for the reconstitution of infant formula; and fully sealed and/or corked wine bottles for personal consumption onboard that is subject to screening and a corkage fee (for guests 21 years of age or older). Open beverages of any kind must be consumed or discarded at the security check-point, on embarkation day and at any port of call. This revised policy brings the company in line with other best practice travel security protocols and reduces the need for individual time consuming screening and package inspection of large volumes of beverages.


Why the change in policy?
The inspection of large volumes of beverages has an impact on the embarkation process and security resources. As one example, guests who attempt to smuggle alcoholic beverages onboard often try to do so in beverage containers. This means all beverages must be personally screened, taking both time and dedicated personnel.
This modified policy will now bring us in line with other travel industry procedures for transporting beverages and allow security personnel to focus on other screening efforts and not individually inspecting all beverages being brought onboard.

What if I purchase a beverage in a port of call?
Guests will not be permitted to bring any beverages onboard the ship in ports of call and any locally-purchased beverages will be disposed of prior to embarkation. No open containers of beverages, including water, will be allowed onboard during a port of call.
If you purchase any alcohol at one of our ports-of-call or in our onboard shops, we will safely store your purchase and either on the final night of the cruise or the morning of debarkation it will be available for pick up in a designated area.

What happens if I bring a case of water to the ship?
Guests who bring beverages to embarkation will be directed to return the items to their vehicle. If the guest does not have a vehicle onsite, the items will be disposed of.

If I need to bring water or milk onboard for a medical reason or infant, what’s the process?
Guests who have special needs, medical requirements, or families with infants who require water for formula or milk, should contact the access desk at accessdesk@ncl.com to verify if an exception can be made for their beverage and to obtain pre-approval to provide to security at embarkation.

Is the water onboard safe to drink?
All of our ships produce water in accordance with the guidelines and requirements as defined by the U.S. Department of Health and Human Services, U.S. Public Health Service, Centres for Disease Control and Prevention and the National Centre for Environmental Health.

Can I still bring wine on board?
Yes, guests may bring sealed bottles of wine on board for personal consumption. They will be checked prior to embarkation and a corkage fee applied at that time of $15.00 USD for a 750 ml Bottle or $30.00 USD for a 1,500 ml Magnum bottle. Box wines are not allowed on board. If guests do not wish to pay the corkage fee, the wine will be held onboard and returned to the guests at the end of the cruise.

Why can I bring wine but not other beverages?
As very few guests bring wine onboard, the team is able to easily and quickly screen these items.


All guests are prohibited from bringing alcohol on board our ships. Please note that with the exception of Wine and Champagne, all guests are prohibited from bringing alcohol on board our ships. If you purchase any alcohol at one of our ports-of-call or in our onboard shops, we will safely store your purchase(s) and either on the final night of the cruise or the morning of debarkation it will be available for pick up in a designated area.

 

Wine & Champagne Policy 

Guests may bring bottles of wine and champagne on board. When bottles are brought on board and served or consumed in any restaurant, public room area or in their stateroom, a corkage fee will be charged according to bottle sizes noted below.

750 ml Bottle: $15.00 USD

1,500 ml Magnum: $30.00 USD

Wine or champagne sent directly to the ship by travel agents, friends, family, etc. or from another retail source, are subject to the same fees. Box wines are not allowed on board.

Passengers must be 21 years of age or older to purchase or consume alcohol. With the exception of Alaska and Hawaii itineraries, Norwegian permits young adults to purchase and personally consume wine and beer only while onboard and with the consent of an accompanying parent. Authorization will be given only when the accompanying parent completes the Young Adult Alcoholic Beverage Waiver form. This form can be obtained and completed at the Guest Services Desk upon embarkation of the vessel. However, passengers 18 years of age or older are permitted to consume beer and wine when sailing on round-trip European and Australian voyages without having to complete the Young Adult Alcoholic Beverage Waiver form.

ALCOHOL CONSUMPTION POLICY

Passengers must be 21 years of age or older to purchase or consume alcohol.

With the exception of Alaska and Hawaii itineraries, Norwegian permits young adults to purchase and personally consume wine and beer only while onboard and with the consent of an accompanying parent. Authorization will be given only when the accompanying parent completes the Young Adult Alcoholic Beverage Waiver form. This form can be obtained and completed at the Guest Services Desk upon embarkation of the vessel. However, passengers 18 years of age or older are permitted to consume beer and wine when sailing on round-trip European voyages without having to complete the Young Adult Alcoholic Beverage Waiver form.

Please note that with the exception of Wine and Champagne, all guests are prohibited from bringing alcohol on board our ships. If you purchase any alcohol at one of our ports-of-call or in our onboard shops, we will safely store your purchase(s) and either on the final night of the cruise or the morning of debarkation it will be available for pick up in a designated area.

 

Wine & Champagne Policy

Guests may bring bottles of wine and champagne on board. When bottles are brought on board and served or consumed in any restaurant, public room area or in their stateroom, a corkage fee will be charged according to bottle sizes noted below.
750 ml Bottle: $15.00 USD
1,500 ml Magnum: $30.00 USD

Wine or champagne sent directly to the ship by travel agents, friends, family, etc. or from another retail source, are subject to the same fees. Box wines are not allowed on board.

* Norwegian encourages the responsible use of alcohol and accordingly reserves the right to permanently or temporarily revoke the drinking privileges of any guest who violates Norwegian's Guest Code of Conduct or who is deemed a danger to himself, herself or others by vessel management. Continued abuse of alcohol while sailing and/or violation of Norwegian's alcohol policy may result in immediate disembarkation.

 

Non-Alcoholic Beverages Policy

Effective for sailings July 15, 2016 and beyond, guests are prohibited from bringing any beverages -- including liquor, beer and non-alcoholic drinks such as water, pop and juices -- on board either as carry-on or checked luggage, with the exception of purified or distilled water in factory-sealed containers for use in conjunction with medical devices or for the reconstitution of infant formula; and fully sealed and/or corked wine bottles for personal consumption onboard that is subject to screening and a corkage fee (for guests 21 years of age or older). Open beverages of any kind must be consumed or discarded at the security check-point, on embarkation day and at any port of call. This revised policy brings the company in line with other best practice travel security protocols and reduces the need for individual time consuming screening and package inspection of large volumes of beverages.

 

For more information read our FAQ about "Can I bring water or pop on board?"

.

Program benefits can be found at ncl.com/latitudes

To make it easy for you to receive special loyalty offers, onboard benefits and Norwegian Cruise Line news, we enroll all guests who have cruised with us and who are at least 18 years of age in our Latitudes Rewards program. No action is required on your part; your membership and rewards in this exclusive program are automatic, no membership card is needed. Cruises taken as a minor will be credited to the guest on their first cruise taken after they turn 18 years of age.

No. Instead we welcome you into our newly created higher tiers that offer a wealth of new benefits.

This benefit entitles you to a complimentary, 7-day cruise in a balcony stateroom on any ship or any 7-day itinerary.

Norwegian will reach out to you via email to initiate the process within 3 months of joining the Ambassador tier. Be sure to keep your email address updated at My NCL so we can reach you without delay.

If you do not hear from Norwegian, please contact us at 1-866-234-7350.

No, this benefit is delivered as two dinners for two per stateroom. Solo travellers get two dinners for one. You cannot split the voucher in to two separate vouchers and redeem the dinners on two separate evenings. The benefit is only if there are two guests dining on the same visit.

No, this benefit is delivered as two dinners for two per stateroom.

You will receive a total of two dinners for two. The benefit is delivered as one per stateroom.

Yes, this benefit is delivered as two dinners for two per stateroom.

This benefit offers two dinners for two at a specialty restaurant for Platinum, Platinum Plus and Ambassador guests. Each stateroom will receive a voucher in their Welcome Back card on embarkation day for:

  • - One dinner for two at Cagney’s or Le Bistro with a bottle of wine
  • - One dinner for two at Moderno or La Cucina

This benefit is no longer delivered per guest but now delivered per stateroom. Service charges are included in this benefit.

Simply stop by the CrusieNext desk in the Atrium and your CruiseNext team will give you all the details you need.

Each stateroom will receive a voucher in their Welcome Back card on embarkation day. Write your full name, stateroom number and Latitudes Rewards status on your laundry slip and include the voucher from your Welcome Back card.

Your free Internet minutes will be automatically added to your onboard account. When you log in, they will already be allocated to you.

There is still an exclusive cocktail party for Silver, Gold, Platinum, Platinum Plus & Ambassador members. Simply present your keycard to attend.

The cocktail party for Bronze members and above will no longer be offered as part of the Latitudes Rewards benefits because some ships were unable to host the larger party on board and therefore many of our valued loyal guests were not receiving this benefit. But now all Latitudes Rewards members will receive a bottle of sparkling wine in their stateroom to welcome them back to Norwegian.

A bottle of sparkling wine, bottled water and chocolate-covered strawberries.

Yes. If you pre-book Shore Excursions or Photos on ncl.com prior to your sailing, the applicable discount will be applied at the time of booking.

At each embarkation port there will be an exclusive check in line for Platinum, Platinum Plus and Ambassador members. We ask that eligible members check in through this line. After check in, Platinum, Platinum Plus and Ambassador members will be guided from the exclusive check in line to a priority embarkation seating area. Once the ship is ready for priority embarkation, Platinum, Platinum Plus and Ambassador members will be invited to board. Priority embarkation will take place immediately following the completion of embarkation for guests who require special assistance and The Haven™/Suites guests. Members who check in once embarkation has already commenced will follow the same process, however priority embarkation once boarding has begun cannot be guaranteed at every port; members may have to board in order of arrival at the port. The priority embarkation seating area may not be available at all embarkation ports. Priority embarkation may not be available at all embarkation ports.

For benefits that are delivered per stateroom, both guests will receive the benefit of the higher tier. For benefits that are delivered per guest, each member will receive the benefit that corresponds to their respective tier.

You will receive the benefits of the new program if you sail after February 3, 2017.

Yes, if you are an existing Latitudes member you will receive the benefits commensurate with your current tier level.

Chartered cruises (with the exception of Sixthman charters) and cruises taken at a reduced fare i.e. travel agent rates, IATA rates, Interline rates, employee rates, vendor rates. Complimentary cruises such as inaugural events and cruises taken via a cruise certificate e.g. cruise winners and Bingo winners also do not qualify for Rewards points.

All sailings as of February 3, 2017 will fall under the new point structure.
The number of points to reach each tier are changing to make the program more exclusive and to offer improved benefits for every single tier.

Bronze:
Guests will continue to become a Bronze member after their first cruise with Norwegian, and will now remain Bronze members until they graduate to Silver at 30 points.

Silver:
With the new program, guests who have between 30-54 points will be Silver members. If you have between 20-29 points by February 3, 2017, you will remain a Silver member. All Silver members will now need 55 points to graduate to Gold, regardless of how many points they have today.

Gold:
With the new program, guests who have between 55-79 points will be Gold members. If you have between 48-54 points by February 3, 2017, you will remain a Gold member. All Gold members will now need 80 points to graduate to Platinum, regardless of how many points they have today.

Platinum:
With the new program, guests who have between 80-174 points will be Platinum members. If you have between 76-79 points by February 3, 2017, you will remain a Platinum member. All Platinum members will now need 175 points to graduate to Platinum Plus, regardless of how many points they have today.

Platinum Plus:
Congratulations! The Platinum Plus tier has been created just for our loyal guests who have earned 175-699 points. No action is required on your part, just get ready to enjoy the new benefits and exclusivity of this new tier on your next cruise.

Ambassador:
Congratulations! The Ambassador tier has been created just for our loyal guests who have earned 700+ points. It is our highest tier in the Latitudes Rewards Program and specifically designed to reward our most loyal guests. No action is required on your part, just get ready to enjoy the new benefits and exclusivity of this top tier on your next cruise.

You will still earn one point per cruise night and an additional point per night if you book in a Suite* or in The Haven™, or if you book with a Latitudes Insider Offer. We will no longer offer the additional point for booking nine months or more in advance. For 2017 cruises that were booked prior to February 3, 2017, the additional point will still apply; any cruise booked on or after February 3, 2017 will not qualify for the extra point.
The Latitudes Rewards program is being refreshed to ensure we are always offering appealing and relevant benefits to our loyal guests. We have listened to our guests and are making changes based on their feedback.
The new program will take effect February 3, 2017. All sailings that begin February 3, 2017 will be under the new program.
No. Rewards points are only provided for completed cruises on Norwegian Cruise Line ships.
Points are applied to the Latitudes Rewards account of the guest sailing on that reservation. Points are also non-transferable.

Norwegian Cruise Line has an automatic client merge process that runs nightly. If multiple profiles associated with your account match, your accounts will be merged and we will send you an email informing you of the Latitudes Rewards number to use going forward. Be sure to keep your email address updated at My NCL so you can be informed of any changes.

Alternatively, if you do not receive an email informing of a merge, call 1-866-234-7350 to get your multiple accounts merged.

Using your Latitudes Rewards number every time you book ensures all your cruise history and rewards points are on one profile for you. Since your rewards points determine your tier level, it also ensures you receive the benefits you deserve.
Log in to or register at My NCL to see your Latitudes Rewards number. It will also be noted on your Cruise Documents (eDocs) and the Latitudes Insider Offer email. Or call 1-866-234-7350.
The additional point per night for staying in a Suite or in The Haven applies to Suites that were paid at full fare and does not include mini-suites. If you received a free or discounted upgrade, or sailed in a mini-suite, you will not receive the additional points for staying in a Suite.

You may not see your Latitudes Rewards information because your log in is associated with a different Latitudes Rewards number. To resolve this:

  • Log into or register at My NCL
  • In the 'Are you a Latitudes member?' section, click 'I am a member'.
  • Complete the short form and our Latitudes Rewards help desk will merge any multiple Latitudes Rewards numbers you may have.
  • All inquiries will be addressed in the order they were received.

If a cruise is missing in your cruise history, you have 12 months from the return date of the cruise to claim the missing points. Log in to My NCL and go to ‘Latitudes Rewards’ tab. Click on the 'Report a missing cruise' link on the 'Cruise History' tab and submit the information requested. To receive points for a missing cruise, you may be asked to provide your reservation number, a copy of your cruise ticket (eDocs), and/or key card. All inquiries will be addressed in the order they were received. We kindly ask that requests for missing cruise only be submitted if the required criteria have been met (i.e. within 12 months of end of cruise).

Effective February 1, 2016, we can only credit your Latitudes account with missing points for cruises taken within the last 12 months.

Log in to or register at My NCL to see your Latitudes Rewards points balance, tier level, cruise history and Latitudes Rewards number.

Log in to or register at My NCL to see your Latitudes Rewards points balance, tier level, cruise history and Latitudes Rewards number. Your Latitudes tier level and number also appear on your eDocs.

You will also see your Latitudes number on the monthly Latitudes Insider Offer email.

Your Rewards points will be applied to your account within 48 hours after you have completed your sailing. You will be able to take advantage of your tier's onboard benefits on your next sailing. Cruises taken as a minor will be credited to the guest on their first cruise taken after they turn 18 years of age.

We enroll all guests who have cruised with us and who are at least 18 years of age in our Latitudes Rewards program within 48 hours after your cruise is completed. No action is required on your part and your membership and rewards in this exclusive program are automatic. Cruises taken as a minor will be credited to the guest on their first cruise taken after they turn 18 years of age.

If your back to back sailing was booked as two different reservations, and you graduate a tier after your first cruise, you will receive the benefits of your new tier on your second cruise. If your sailing was booked as one reservation, you will not receive the new tier benefits on your current cruise. You will receive benefits for your new tier on your next cruise.

No. The LATOFFER promotion known as Exclusive Rates, provides a discount off the cruise fare and does not offer additional points.
There are no requirements; you will be automatically enrolled into the Latitudes Rewards Program. You must be over 18 years of age, have completed an eligible sailing with Norwegian Cruise Line. Cruises taken as a minor will be credited to the guest on their first cruise taken after they turn 18 years of age.

Onboard benefits are the same for international guests who are Latitudes Rewards members. Contact our international offices for information on special offers for international guests:

UK - uklatitudes@ncl.com 0845 2018926 (+44845 2018926) Europe – latitudes-europe@ncl.com 00800 03 10 21 21 Germany – latitudes-europe@ncl.com +49 (0)611 36 07 0 Spain - latitudes-europe@ncl.com 93 176 34 70 Italy - latitudes-europe@ncl.com 00800 03 10 21 21

No. Commemorative ship pins are no longer available.

Before February 3, 2017:If you are a Latitudes Rewards member, a commemorative lapel pin is available on your sailing upon request. Just ask your Cruise Consultant Manager.

Effective February 3, 2017:Commemorative ship pins are no longer available in the new program. As a Latitudes Rewards member you will receive a bottle of sparkling wine in your stateroom to welcome your return to Norwegian.

Latitudes Insider Offers feature select sailings that provide one additional point per night. These offers are sent to Latitudes Rewards members every month via email. See this month’s offer at ncl.com/latitudes. Be sure to keep your email address updated at My NCL so you can receive all of your Latitudes Special Offers.
Call 1-866-234-7350.

Simply present your keycard to receive your applicable discounts onboard: At the gift shop upon check out, at the Shore Excursion desk, at the Photo Gallery, at the Spa, in the Internet Café for your additional Internet minutes with the purchase of an Internet package, or at the Art Auction to receive your free work of art.

No. Rewards points are applied once you have completed a sailing. If you cancel a cruise, even if it is paid in full and under full penalty, points are not applicable.

No. Chartered cruises and cruises taken at a reduced fare i.e. travel agent rates, employee rates, vendor rates and cruises taken via a cruise certificate (for example, cruise winners and Bingo winners), do not receive Latitudes Rewards points.

As with all programs, specific parameters are established with the policies/procedures to be followed for the credit of program points. Our promotions are always driven by a booking window and are available for new reservations only. This means that for a reservation to qualify for a promotion, it needs to be made within a certain time frame. For an existing reservation to qualify for a new offer/promotion, it has to be cancelled and re-booked which then changes the booking date on the reservation. If this change is done within 9 months prior to sailing, the reservation is then disqualified from receiving the early booking points. The booked date of your new reservation will be used to determine if you booked 9 months in advance and are eligible for the early booking points.

No. The Latitudes Rewards program began in 1995 and only cruises taken since 1995 are eligible to receive Rewards points.

When you acquire 250, 500, 700 or 1,000 points, you will receive a gift to thank you for your loyalty. The gifts are different for each level and are subject to change; therefore, we do not communicate what the gifts are. To ensure you receive your gift when you reach a milestone level, keep your mailing address up to date at My NCL. Gifts will not be sent to P.O. boxes. You will receive your milestone gift within four to six weeks after reaching a milestone level.

Rewards points are applied to your account after you return from your cruise. Points will be applied within 48 hours after you have completed a sailing.

For cruises before February 3, 2017:

Tier Cruise Points
Bronze 1 - 19
Silver 20 - 47
Gold 48 - 75
Platinum 76+

Special milestone gifts are provided for guests who achieve 250, 500, 700 and 1,000 points.

For cruises on or after February 3, 2017:

Tier Cruise Points
Bronze 1 - 29
Silver 30 - 54
Gold 55 - 79
Platinum 80 - 174
Platinum Plus 175 - 699
Ambassador 700+

You will earn one point per cruise night and an additional point per night if you book in a Suite* or in The Haven™, or if you book with a Latitudes Rewards Insider Offer.

*For full fare Suites booked at the time the reservation was originally made. Does not include mini-suites. Does not apply to upgrades or upsells. If you receive a free or discounted upgrade to a Suite or The Haven, you will not receive Suite points. Rewards points are not applied for Cruise Tour nights or hotel stay nights. Guests sailing with Friends & Family rates and/or Casino cruises will earn points.

IMPORTANT UPDATE: Effective February 1, 2016, we can only credit your Latitudes account with missing points for cruises taken within the last 12 months.

Rewards points are the points you earn in the Latitudes Rewards program to gain tier level status.

The Safety Assimilation Drill is a short safety drill and message conducted early in the sailing to allow for youth and staff in Splash Academy to be aware of the established processes in the unlikely event of an emergency. The youth do not leave the facility.

Yes, unless you are given a handy phone* at least 1 authorized pick up person must remain onboard in case the staff or child needs your assistance.

Handy phones or pagers will be given out for the following reasons:

*Pagers and handy phones do not work in port while the ship is docked. Therefore, on port days pagers and handy phones will be issued if your child is in diapers or needs assistance with the bathroom and at least one parent/authorized pick-up person is required to stay on board.

Youth Program Manager reserves the right to issue a handy phone or pager to parents if the situation with the child requires parent/pick-up person assistance.

If a handy phone or pager is issued to you and your child is signed into the program, not responding to a page or call within 15 minutes will result in a $75.00 fee and your child will be dismissed from the program.

If a handy phone or pager is issued a fee of $150.00 will be applied to your onboard account if the device is not returned or if it is returned broken.

This policy is in place for the safety of your child and not to cause any inconvenience.

Most drop-offs will take place in the Splash Academy; however due to high counts the 10 - 12-year-old program may be in a different location. This is not meant to cause inconvenience as it allows us to take in more children.

It is recommended that you check the Dolphins Activity Program for all drop off locations.

Yes. All teens are responsible for any personal items brought to activities and events. Teens participating in our programs are prohibited from smoking, drinking alcohol and using profanity. Violence and vandalism will not be tolerated. Teens should be advised that all public areas, including the Teen Centre, are under 24-hour surveillance. All crew members are instructed to report inappropriate behavior to Ship Security. Norwegian strongly discourages teens from travelling ashore alone in the ports of call.

Great family fun is offered throughout the cruise. Activities are subject to change per ship/itinerary but may include shipboard challenges, a circus show, a movie night, pizza making, scavenger hunts, building block hour, game show challenges and poolside challenges.

Please remember that a parent or guardian is required throughout the duration of the activity in order for the child to participate in designated Family Activities.

Yes. 24-hour Internet service and arcade games are available on the ship and are accessible with your stateroom key card. Fees are charged directly to your onboard account. Parents, if you do not wish for your child to have access, please visit the reception desk and deactivate your child's card.

Youth Programs and Youth Program facilities adhere to fire code safety and maximum occupancy* guidelines outlined per vessel based on Fire Safety Standard Code. In the event the facilities reach maximum occupancy, there could be delayed wait times for drop off.

*Maximum capacity refers to the maximum number of children and staff allowed inside the Youth Facilities at any time to provide safety and prevent overcrowding. Splash Academy and Entourage staff are required to enforce the set limits and reserve the right to temporarily suspend drop off service to registered guests once the maximum capacity has been reached. Access to facilities will be granted once children/teens are signed -out or picked up and space becomes available. The service is available on a first come first serve basis.

In the event of an emergency during Splash Academy and/or Guppies Nursery (Escape) hours:

Child Care Team shall gather the children in their care and bring them safely to the Child Pick-Up Point where the children can be claimed by their parents. An announcement will be made as to the location of the Pick-Up Point.

On the order from the Captain, all unclaimed children at the Child Pick-Up Point will be accompanied by the Child Care Team to an assigned lifeboat.

No child will be left unattended.

Parents or guardians must alert the Youth Staff of any allergies, required medications or special needs of their child/teen when registering.

It is recommended for parents to contact the access desk for any severe allergies, medical conditions or specials needs by calling toll free 1-866-234-7350 or by sending an email to accessdesk@ncl.com.

To ensure that children/teens and parents have an enjoyable vacation, and to assist those children/teens that require a little extra care, it is recommended that parents contact the access desk in advance of sailing for any medical special needs request by calling toll free 1-866-234-7350 or by sending an email to accessdesk@ncl.com.

If a child/teen of any age is not feeling well, he/she should visit the medical centre. Before returning to the program, he/she must be cleared by the doctor. Please refer to Childhood Exclusion Policy that is posted outside all Youth Program facilities. A standard medical centre charge may apply.

  • Step 1: Verbal Warning - Teens exhibiting inappropriate behavior will be asked to stop immediately.
  • Step 2: Parent Notification - If the inappropriate behavior does not stop, parents will be notified of the inappropriate behavior and informed that if the behavior doesn't change the teen will be dismissed for 24 hours or program dismissal depending on the severity.
  • Step 3: 24-Hour Dismissal with Parent/Ship Notification - If the inappropriate behavior does not stop, he/she will be dismissed from the Teen Centre and Teen Program for 24 hours. Parents and Ship Security will be notified.

IMMEDIATE DISMISSAL: Any teen passenger exhibiting violence, vandalism or intoxication when participating in the Teen Program or using the Teen Centre will result in immediate dismissal for the entire sailing. Parents and Ship Security will be notified.

In an unlikely event of an emergency, if teens are in Entourage, the Teen Counselor will direct the teens to their Assembly Stations; however, teens are personally responsible for proceeding to their Assembly Stations. Parents should ensure that their teen(s) are familiar with their Assembly Station location number or letter. This information can be found on the guest key card and on the back of the stateroom door.

For overall safety, parents are responsible for their children at all times, even when not present.

  • Step 1: Warning: The Nursery Attendant addresses the child and it is explained that his/her behavior is unacceptable and needs to be improved immediately.
  • Step 2: Second Warning: If the behavior continues, the Nursery Attendant addresses the child and it is explained that his/her behavior is unacceptable and needs to be improved immediately.
  • Step 3: Reflection Time: If the child continues to disobey the Nursery Attendant, reflection time is issued and the parents are notified at pick-up time.
  • Step 4: Suspension: If a time out is not effective in eliminating the inappropriate behavior, the parents are located and the child is grounded from the program for 24 hours. After 24 hours the child is welcome to return to program.
  • Step 5 5: Dismissal: Once the child is allowed back into the program after the initial dismissal, if any disobedient behaviours continue, the child will no longer be allowed to participate.

Depending on the nature of the behavior, the more severe behaviours may warrant a higher discipline as deemed appropriate by the Nursery Coordinator or Youth Program Manager.

  • Step 1: Warning - The Youth Counselor addresses the child and it is explained that his/her behavior is unacceptable and needs to be improved immediately.
  • Step 2: Reflection Time - If the child continues to disobey the Youth Counselor, a time out is issued and the parents are notified at pick-up time.
  • Step 3: Suspension - If a time out is not effective in eliminating the inappropriate behavior, the parents are located and the child is grounded from the program for 24 hours. The child is then welcomed back, but if there is any reservation on the part of the Youth Counselor, a parent may be required to attend with their child.
  • Step 4: Dismissal - Once the child is allowed back into the program after the initial dismissal, if any disobedient behavior continues, the child will no longer be allowed to participate. More severe behaviours may warrant a higher discipline as deemed appropriate by the Youth Program Supervisor.

Entourage combines the hang out zone, dance zone, game zone and party zone. The Teen Counselors plan intriguing activities and challenges to keep the teens coming back for more. Activities and games may take place around the ship. Parents should know that the activities are hosted by the Teen Counselors. However, when activities take place around the ship, Entourage may be unsupervised.

For overall safety, children should pack and be expected to wear to closed toe sneakers when participating in activities on the Sports Court. In addition, children can decide to pack items that match with the common themes; but please know that items will also be created and made onboard for each theme for the children. We focus on creativity, self-expression, and engagement.

3-5 year olds: Prince and Princesses, Pirate, Superhero, PJ Party

6-9 year olds: Pirate, Superhero, Spy Night, Survivor, PJ Party

10-12 year olds: Spy Night, Survivor, Hollywood, Dance Parties

Yes, detailed activity agendas are available on embarkation day, which advertise the schedule of activities that take Guppies Programs (Hosted Activities/Open Play) and Guppies Nursery (Escape), Splash Academy and Entourage for each age group.

Guppies Nursery activities are run under the supervision of the certified Nursery Attendants, Guppies Hosted Activities (all ships) are run under the Early Years Coordinator, Splash Academy activities are run under the supervision of the Youth Counselors, and Entourage activities are run under the supervision of the Teen Counselor(s).

Activities are flexible and subject to change. Entourage activities will be rescheduled (when possible) if there is no participation after the first 15 minutes of the scheduled activity.

Yes. Since Norwegian Cruise Line Youth Counselors in Splash Academy are not able to provide one-on-one-care or babysitting, the parent(s) will be called to pick up their child after 15 minutes of continuous crying. The step process for care is as follows:

  • Step 1: Comfort the child
  • Step 2: Redirect the child
  • Step 3: If the child is still crying, the parent will be called. It is expected that the parent pick up within 10 minutes of the call.

Nursery Attendants on the Norwegian Escape will call the parents for pick up their child after 10 minutes of continuous crying. The step process for care is as follows:

  • Step 1: Comfort and Redirect the child
  • Step 2: Check for diaper change, hunger, thirst
  • Step 3: If the child is still crying, the parent will be called. It is expected that the parent pick up within 10 minutes of the call.

Parents should be aware that Norwegian Cruise Line Youth Counselors in Splash Academy on any ship are not able to assist children in the washrooms. This includes pulling up/down pants, buttoning/unbuttoning pants and/or wiping assistance. A pager or handy phone will be issued to alert you when your child needs assistance. Any parent or at least one authorized pick up person of a child needing assistance in the washroom and using the drop off service, on sea days or ports must be reachable and remain on board as papers and handy phones do not work ashore. A $75.00 USD fee will be charged to the parent's onboard account and the child will be dismissed from program if the authorized pick up people leave the ship and/or cannot be reached.

Guppies Nursery, drop off, fee based service, on the Norwegian Escape will accept children in diapers 6 months - under 3 years old. All parents are given a handy phone. Certified Nursery Attendants change diapers.

Splash Academy will accept children in diapers who are eligible to participate in the complimentary, drop-off program. However, Youth Counselors in Splash Academy on any ship are not able to change diapers or pull-ups. The parent or primary guardian is responsible to assist their child and will be given a pager or handy phone to alert them when their child needs assistance and must respond to the page within 15 minutes.

For either service, Guppies Nursery or Splash Academy, any parent or at least one authorized pick up person of a child in diapers using the drop off service, on sea days or ports must be reachable and remain on board as pagers and handy phones do not work

A $75.00 USD fee will apply and the child will be dismissed from the program if:

1. A parent does not respond to a page within 15 minutes.

2. A parent or authorized pick up person does not remain onboard during port day services.

Identification bracelets are issued to children ages 3 - 12 when registered for the youth programs and worn for the entire cruise. The bracelet is colour coordinated for each age group, displays the child's safety muster station and any allergies. Medical conditions are coded privately for internal use. Please refer to FAQ Are there any fees I should be aware of?

The Norwegian Escape offers a fee based Guppies Nursery for children 6 months - under 3 years old. Otherwise, Norwegian Cruise Line does not provide one-on-one care or babysitting on any ship.

On port days, children ages 3 - 12 are combined for programming from arrival into port to departure from port or 6:00 p.m., whichever comes first. Please know that children under 12 always have proper supervision when in Splash Academy.

Children should never be left by parents unattended on the ship during a port day.

The drop-off/pick-up person must always have the following:

1. His/her key card and the child’s key card

2. Noted password; share the password with all pick-up and drop-off people

3. Handy Phone if issued

4. Essential items if using the Guppies Nursery on the Norwegian Escape: diapers, wipes, bottle, approved snack or drink, change of clothes, non-spill sippy cup. All items as applies to the child's age and needs.

If the person does not have the key cards or password, this will delay the drop off and pick up process for Guppies Nursery and Splash Academy age groups. At pick up, the child will not be released until proper keys and information is provided.

Parents or Primary Guardian (if children are not travelling with their parents) may select a total of four (4) people (including themselves) to drop off/pick up their child(ren) from Guppies Nursery (Escape) and from Splash Academy (Fleetwide).

The authorized drop off and pick-up people are the same people and must be listed on the child's profile at the time of registration and must be 18 years of age or older.

Guppies Nursery*, Splash Academy, and Entourage are adult free zones (18+) regardless of what program is taking place.

Parents/guardians/adults are only allowed in the Guppies Nursery, Splash Academy and Entourage facilities on embarkation day during the registration process.

Any parent with a special needs child that would like additional information, please contact the access desk in advance of sailing by calling toll free 1-866-234-7350 or by sending an email to accessdesk@ncl.com.

*Guppies Nursery is only offered on the Norwegian Escape

If a 12-year-old is registered for Splash Academy, it is understood that 12-year-olds need special attention and programs; therefore the Dolphins Youth Counselors offer more mature games/theme nights and schedule Entourage Take-Overs allowing the Dolphins to enjoy the lounge, video games, air hockey, foosball, music videos and much more.

In addition, whether registered for Splash Academy or not, the 12 year olds are invited to attend some of the Teen Counselor hosted activities* that take place outside of the Entourage Teen Lounge.

*These activities are not part of the Dolphin drop off program and the 12 year olds can come and go as they please. Please check with the Teen Counselor for activities and time slots. The schedule may vary per ship and itinerary.

Children must be at least three (3) years old to participate in Splash Academy based on date of birth at the time of sailing according to the ships manifest. No exceptions can be made. Children under 3 and their parents are welcome to participate in the Guppies Program.

Children turning three (3) years old during the cruise are welcome to register and participate on their birthday.

Children turning six (6) years old during the cruise are welcome to register for and participate in the 6-9-year-old age group beginning embarkation evening.

Children turning ten (10) years old during the cruise are welcome to register for and participate in the 10-12-year-old age group beginning embarkation evening. Sign in and out privileges* only apply after the child turns 10 years old.

Children turning thirteen (13) years old during the cruise are welcome to register for and participate in the Entourage Program beginning embarkation evening.

Freestyle Free Play are designated time slots scheduled by the Youth Program Manager within the Splash Academy programs, which allow friends and siblings to play together. Although we advertise that children 3 - 12 can play together, the Youth Program Manager still reserves the right to keep 3 and 4-year-olds separate for the overall safety of the entire group. Please inquire with the Youth Program Manager with any questions. Freestyle Free Play may vary per ship and itinerary.

Children are registered for and placed in the appropriate age group based on their date of birth at the time of sailing for quality programs. Certain hours within the programs, called Freestyle Free Play, are designated for friends and siblings to play together. When Freestyle Free Play is not in session, children are placed in their appropriate age groups for programming. No exceptions will be made to age bump to a different age group. Please check the Splash Academy Activity Program for the Freestyle Free Play activities and time slots.

It is not advised for a child to bring in electronics or personal items to Splash Academy. In the event the child does bring in an item, the child is fully responsible for the item if lost or damaged. In addition, while in program, the device should be used on a limited basis as to not distract other children from the program. We also reserve the right to remove the item in attempt to control shared content that may be inappropriate for all ages.

Overall, there are very few fees associated with the Youth Programs.

  • Bracelet Reprint Fee: $5.00 USD
  • Pager/Handy Phone Fee: $150.00 USD for damage and replacement.
  • Splash Academy and Guppies Nursery Diaper Changing Fee: $75.00 USD and program dismissal
  • Splash Academy Late Pick-Up Fee: $1.00 USD per minute, starting at the 16th minute and the child can be dismissed from program for excessive late pick-ups.
  • Guppies Nursery Late Pick-Up Fee: $1.00 USD per minute, starting at the 11th minute and the child can be dismissed from program for excessive late pick-ups.

Parents can allow their 10 - 12 year old to sign themselves out of Splash Academy after two hours of participation.

It is recommended for parents to make the first initial drop off so the Youth Staff have the opportunity to meet you. In order to sign themselves in and out of the program, the 10-12 year olds must have their key cards and their parents location.

The authorization ends nightly at 10:30 p.m. Therefore, at 10:30 p.m., the 10 -12 year old will be signed out from Splash Academy, unless the parent registers the child for Late Night Fun Zone.

If the child does not wish to remain in Splash Academy for the two hours, the parent or another authorized guardian can pick up the child at any time.

Please refer to FAQ regarding authorized pick up people.

The sign out authorization does not apply on Port Days.

It is recommended that parents decline the authorization if they do not want their 10 - 12 year old unattended or if the child has a moderate to severe special need. It is also recommended for safety purposes, to establish a meet-up plan for 10-12 year old who are given the sign out authorization so you are aware of where they are when not in the program.

Norwegian Fleet Embarkation Day
8:00 p.m. - 10:30 p.m.

Port Days
Port Arrival Time - 10:30 p.m.

Sea Days
9:00 a.m. - 12:00 p.m./2:00 p.m. - 5:00 p.m./7:00 p.m. - 10:30 p.m.

Late Night Fun Zone
10:30 p.m. - 1:30 a.m. nightly

The centre closes at 12:00 p.m. and 5:00 p.m. Children must be picked up at these times. Pick-up late fees may apply.

Please refer to FAQ Are there any fees I should be aware of?

Splash Academy and Entourage are complimentary programs, but there is a port day Meal Fee of $6.00 USD per child/per meal, which applies for the supervision of children during meal times. Depending on the arrival of the ship into port, Port Day Meals may include a combination of breakfast, lunch and/or dinner. Please check the activity program on board for the Port Play Meal(s) time slots.

Late Night Fun Zone is a group-sitting, drop off, fee-based service for children ages 3 - 12 years old. Late Night Fun Zone is run by the Youth Staff inside Splash Academy. Late Night programming continues the theme throughout the day.

Hours of Operations
Nightly: 10:30 p.m. - 1:30 a.m.

Fees
$6.00 USD per child/per hour, $4.00 USD per sibling/per hour

Parents are encouraged to register in advance. The Late Night fee is charged to your on-board account. Sign out authorization for 10 - 12 year olds does not apply during Late Night Fun Zone. If no children are registered or dropped off by 11:30 p.m., the youth centre will close for the evening.

Refer to FAQs Are there any fees I should be aware of?

On all ships, one-time registration is to be completed by a parent or guardian (if child is not travelling with their parent) for each child/teen age 3 - 17. Children/teens can then participate as frequently as they choose. Norwegian requests that you let the Youth Staff know if your child has allergies and/or is taking any medications by noting this on the Registration Form.

On the Norwegian Escape, any parent wanting to use the Guppies Nursery is required to complete a one-time registration for children ages 6 months - under 3 years old along with securing a reservation for desired time block session. Be sure to register your child and make reservations for the desired time block once onboard with the Nursery Attendant.

Please refer to the Guppies Nursery FAQ for additional information.

GUPPIES NURSERY
Guppies Nursery: 6 months to under 3 years (Only on the Norwegian Escape)

SPLASH ACADEMY
Turtles: 3* - 5 year olds Seals 6 - 9 year olds Dolphins: 10** - 12 years old (6 - 12 year olds in low season)

ENTOURAGE
Entourage: 13* - 17 year olds

*The minimum age eligible for Splash Academy is 3 years old at the time of sailing, based on the child's date of birth, according to their birth certificate or passport reflected on the ships manifest.

**Refer to FAQ: What do I need to know about the 10-12 year old parent sign-out authorization?

Youth Programs is the umbrella of programs for children 6 months to 17 years old which consists of:

Guppies Programs The Guppies Program offers parents many opportunities to interact with their infants/babies/toddlers and promote growth and development of infants/ babies/toddlers 6 months - 3 years old. Please refer to the Guppies activity program for the location, dates, and times. The schedule varies per ship and itinerary. The programs are:

1. Guppies Open Play: A play space for parents and babies to play together with a variety of toys, balls, interactive games, and blocks. This is offered across the fleet and is not a drop off program.

2. Guppies Hosted Activities: Activities are hosted by the Early Years Coordinator (or Nursery Attendants on the Norwegian Escape) for parents and babies. This is offered across the fleet and is not a drop off program.

3. Guppies Nursery: Only on the Norwegian Escape, a fee based drop off nursery for children 6 months to under 3 years old. The Guppies Nursery requires an onboard registration per child and reservations for available time blocks throughout the sailing. The programs are created and implemented by certified Nursery Attendants and offers infants/babies/toddlers a wide range of toys, and engaging, sensory, and developmental activities linked to a daily theme.

Splash Academy is a drop off program for child ages 3 - 12 (Turtles, Seals, Dolphins) offering high energy, interactive, themed based programming.

Entourage is the teen hang out for 13 -17 years old Refer to Entourage FAQ What does Entourage have to offer teens 13 -17 years old?

For Guppies Nursery, Splash Academy, and Entourage, it is recommended that parents register their child(ren) and teen(s) as soon as they board the ship. Any Youth Counselor on board the ship is available to assist. Guppies Nursery also requires reservations to secure a time block session throughout the sailing.

The Nursery Coordinator along with the Nursery Attendants are all educated in the child care industry, certified in nursery care by Paragon Training and American Red Cross, influenced by Florida State guidelines along with Infant, Child, & Adult First Aid, CPR, and AED.

Additional Guppies Information can be found under the Youth Programs FAQs.

  • STEP 1: Warning: The Nursery Attendant addresses the child and it is explained that his/her behavior is unacceptable and needs to be improved immediately.
  • STEP 2: Second Warning: If the behavior continues, the Nursery Attendant addresses the child and it is explained that his/her behavior is unacceptable and needs to be improved immediately.
  • STEP 3: Reflection Time: If the child continues to disobey the Nursery Attendant, reflection time is issued and the parents are notified at pick-up time.
  • STEP 4: Suspension: If a time out is not effective in eliminating the inappropriate behavior, the parents are located and the child is grounded from the program for 24 hours. After 24 hours the child is welcome to return to program.
  • STEP 5: Dismissal: Once the child is allowed back into the program after the initial dismissal, if any disobedient behaviours continue, the child will no longer be allowed to participate.

Depending on the nature of the behavior, the more severe behaviours may warrant a higher discipline as deemed appropriate by the Nursery Coordinator or Youth Program Manager.

Parents of children with special needs and/or medical conditions please see the Nursery Coordinator for additional information.

Babies, Infants, and Toddlers must not be crying upon entering the nursery. For the safety of the child(ren), all nursery attendants are required to contact a parent for pick up if their child continuously cries for 10 minutes. The Crying steps for the staff are:

  • STEP 1: Comfort and Redirect the child
  • STEP 2: Check for diaper change, hunger, thirst
  • STEP 3: If the child is still crying, the parent will be called. It is expected that the parent pick up within 10 minutes of the call.

If a child is in diapers and/or potty training and the child requires a diaper change or change of clothes during the drop off service, the parent is required to provide all necessary items and instructions to allow for optimal care during the drop-off to include but not limited to diapers, wipes, cream, change of clothing and instruction.

Non-Approved snack items are: Hot Foods, Foods that need any preparation or cutting, Foods that require silverware, food containing peanut butter, grapes, popcorn, anything containing NUTS. Guppies is a nut - free zone.

The Nursery is not a food service facility which means meals /drinks cannot be prepared.

Approved drink items*, required by parents are Pre-packaged On-The-Go Juice Boxes or Non-Spill Sippy Cup. The nursery will only provide fountain water.

Bottle Feeding: The Nursery staff will feed your child a bottle. The contents of the bottle must be fully prepared. If needed, a bottle warmer will be used to warm the bottle; the bottle will be cooled, and then served. Anything unused will be returned to the parent upon pick-up.

Approved snack items required by the parents are all in Pre-Packaged On-The-Go Packaging are: Small Crackers (goldfish, animal), Small Cookies, Dried Fruits, Carrot Sticks, Dried Cereal. Snack Items must be in original packaging. Open packaging will not allowed in the nursery. Once opened, excess not consumed will be discarded. These snacks can be brought from home or purchased on board.

For your convenience you can purchase snacks and have them waiting for you upon arrival.

All parents will receive a handy phone for all drop-off services. A pager/handy phone fee of $150.00 USD will be applied to your onboard account if the device is not returned or if it is returned broken.

In the event Port Day services are offered, (please check the schedule once onboard) a parent or at least one authorized pick up person must remain onboard if the Port Day drop-off services are used in case the staff needs to reach you. The drop off person will be issued a handy phone which does not work ashore. There are no exceptions. In the event this policy is not followed the child will be dismissed from using all drop off services throughout the sailing.

All authorized people must have his/her own key card and the child's key card, the password, essential items at drop off, along with handy phone at pick up. If the person does not have the key cards or passwords, this will delay the drop off and pick up process for Guppies Nursery. A pick-up, a child will not be released until proper keys and information is provided. Pick up is noted 10 minutes before the second hour. Late pick up fees and possible dismissal may apply.

A 10 minute transition time is granted prior to pick up. $1.00 USD per minute will be applied beginning at minute 11 for late fee.

The guest must cancel at least 12 hours in advance during operating hours to avoid any charges otherwise the guest will charged the full fee. A guest can create a reservation and cancel within 15 minutes of making the reservation and not be charged.

A reserved time block will be cancelled and added back into inventory in the event the guest doesn't drop off in 30 minutes of the noted reservation. The full time block fee will be charged to the guest onboard account in the event of a no show.

Yes, Otherwise Guppies Nursery will close at 11:00p.m. if reservations are not in the system by 9:00p.m. of the desired evening.

$24.00 USD per Time Block Session/first child, $20.00 USD per Time Block Session for each sibling. Fees are charged to the guest onboard account.

11:00p.m. - 1:20am, dates are noted in the program throughout the sailing.

$20.00 USD per Time Block Session/first child, $16.00 USD per Time Block Session/ for each sibling. Fees are charged to the guest onboard account.

*Late Night Hours/Fees are listed separately

Parents with babies 6 months - 1 year are required to book a reservation with a crib, regardless if the child will nap. Children must be awake upon entering the Nursery. The Nursery Staff is not allowed to waken a sleeping child.

Yes, Reservations are made on a first come, first serve basis through the reservation system.

The system will only allow a guest to book 2 consecutive Time Block Sessions. Most Time Block Sessions are noted in 1 hour and 50 minute increments with a 10 minute transitional pick up window; however an earlier pick up will be allowed.

*Be sure to register your child and make reservations for the desired time block once onboard with the Nursery Attendant.

Yes, each child is required to have a Registration Profile on file in order to make a reservation for drop-off. Be sure to register your child and make reservations for the desired time block once onboard with the Nursery Attendant.

The drop off services are available throughout the sailing in the morning, evening, and late evening on selected sailing days. Please refer to the Guppies Programs for daily and night drop off hours as the hours may change per sailing.