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Will NCL youth staff contact me if my child is crying at Splash Academy?

Yes. Since Norwegian Cruise Line Youth Counsellors in Splash Academy are not able to provide one-on-one care or babysitting, the parent(s) will be called to pick up their child after 15 minutes of continuous crying. The step process for care is as follows:

  • Step 1: Comfort the child.
  • Step 2: Redirect the child.
  • Step 3: If the child is still crying, the parent will be called. It is expected that the parent pick up within 10 minutes of the call.