Latitudes Rewards FAQs

Log in or register for an account to see your Latitudes Rewards number, points balance, tier level, and cruise history. Your Latitudes Rewards number and tier level also appear on your eDocs.

This is a loyalty number issued to a guest at the time of booking or when an account is created online.

Be sure to link your same Latitudes Rewards number to all reservations. That way your cruise history and Latitudes Rewards points are on one profile for you. Since points determine your tier level, it also ensures you receive the benefits and discounts you deserve.

To merge your accounts, log in to NCL.com and select My Account. From there, click the Latitude Rewards tile, then the Cruise History tab. Click on the paragraph that reads, “Need to merge multiple accounts?” and complete the information for a Latitudes Merge Request.

To resolve this: Log in or register for an account, click your initials at the top right, go to "My Account" and then select "Latitudes Rewards."

To resolve this: Log in or register for an account, click your initials at the top right, go to My Account, select Latitudes Rewards then Cruise History.

Please call 866-625-6086.

Please call 866-625-6086.

Latitudes Rewards points are the points you earn for completing cruises on Norwegian Cruise Line ships in order to gain tier level status within the Latitudes Rewards loyalty programme.

Latitudes Rewards points are non-transferable. 

Latitudes Rewards points are not awarded for cruises completed on sister ships (Oceania Cruises, Regent Seven Seas Cruises).

Latitudes Rewards points are applied to your account after you return from your cruise. Points will be applied within 48 hours after you have completed a sailing.

Points are applied to the Latitudes Rewards account of the guest(s) sailing within each stateroom. Points are also non-transferable.

Benefit: a reward tied to specific tiers, with certain benefits only becoming available upon reaching a designated tier status.

Discount: tiered price reduction that grows in value as Latitudes Rewards members progress through the tiers.

Onboard benefits per tier level are available on cruises five nights or longer.

Onboard discounts per tier level (including pre-booking of shore excursions) are available on all sailings.

Onboard benefits are the same for international guests who are Latitudes Rewards members. Contact our international offices for information on special offers for international guests:

UK - 0333 2412319

Europe – 00800 03 10 21 21

Germany – (0)611 36 07 0

Spain - 93 176 34 70

Or click here

For benefits that are delivered per stateroom, such as complimentary dining for two, only one benefit is issued per stateroom, based on the highest-tier guest in the room. Even if both guests have high-tier status (e.g., both are Platinum), the benefit does not double. It remains one dining experience for two people per stateroom.

For benefits that are delivered per guest (e.g., individual internet packages or gifts), each guest will receive the benefit that corresponds to their own tier level.

Simply present your keycard to receive your applicable discounts onboard: at the gift shop upon checkout, at the Shore Excursion desk, at the Photo Gallery, at the Spa, in the Internet Café for your internet discount with the purchase of an Internet package, or at the Art Auction to receive your free artwork.

Simply stop by the CruiseNext desk in the Atrium by 9:00 pm on the first day of your cruise to visit your Latitudes Rewards Representative. They will provide you with all the details you need for the Exclusive Cocktail Party, the Behind-the-Scenes Ship Tour, Dinner with Officers, Wines Around the World Tasting, and Sail & Sustain Mixology Experience.

For Pride of America, stop by the CruiseNext desk in the Atrium by 9:00 pm on the second day of your cruise for details.

If your back-to-back sailing was booked as two different reservations, and you move up a tier after your first cruise, you will receive the benefits of your new tier on your second cruise. If your sailing was booked as one reservation, you will not receive the new tier benefits on your current cruise. You will receive benefits for your new tier on your next cruise.

Feel free to visit your onboard Latitudes Rewards Representative at the CruiseNext desk with any questions.

Latitudes Rewards Insider Offers feature select sailings that provide bonus points per night. These offers are sent to Latitudes Rewards members every month via email. See this month’s offer here.

Be sure to keep your email address updated in your account so you can receive all of your unique Latitudes Rewards offers.

Latitudes cruises are dedicated sailings in which all Latitudes members will be invited to make a reservation for this special sailing. These cruises will include a curated experience for all Latitudes Rewards members to enjoy, including exclusive events and commemorative gifts. Member cruises will happen once per year and will be announced at least 6 months prior to the sail date.

Learn more about Latitudes Cruises for Latitude Rewards members here.

Duty-free discount is available on all Norwegian logo merchandise. On Pride of America, discount is on any item excluding sale items, alcohol, tobacco, Na Hoku jewellery and onboard entertainer products (including their CDs and DVDs). Discounts are valid on regular and sale-priced items but not combinable with other onboard discounts or promotions.

Each stateroom will receive a voucher in their Welcome Back card on embarkation day. Write your full name, stateroom number and Latitudes Rewards status on your laundry slip.

Yes. If you pre-book Shore Excursions or Photos prior to your sailing, the applicable discount will be applied at the time of booking. Shore excursion discounts are not reflected in the shopping section of ncl.com| Redirects to homepage. You will see the discount in the shopping cart and upon checkout in ncl.com| Redirects to homepage. Photo discounts are reflected in the shopping section of your account on ncl.com| Redirects to homepage.

Yes. Though we recommend you pre-book your Shore Excursions prior to your sailing, as some of our most popular tours do sell out. In order to receive your Shore Excursion discounts on board, please identify yourself as a Latitudes Rewards member and present your key card in person to the Shore Excursion desk at the time of purchase. Shore Excursion discounts on board, however, do not apply if booking on iTV, onboard touchscreens, iConcierge or the Shore Excursions drop box.

No. The amount of the Shore Excursion discount is determined by the Latitudes Rewards tier level of each guest. Each person in a stateroom must present their key card to receive the discount commensurate with their tier level.

Click here for tier discount breakdown

Yes. The discount is combinable with the Free at Sea™ promotion. It is not combinable with any other promotion or discount. If a Free at Sea™ shore excursion credit is on the reservation, the Free at Sea™ credit is to be taken off the total bill first and then the Latitudes shore excursion discount is applied.

The total cost of the Shore Excursions you purchased onboard and that show on your onboard folio includes the Latitudes Rewards discount. The actual amount of the Latitudes Rewards discount will not be broken out and visible on your folio.

No. Shore Excursion discounts can only be applied if you booked before your sailing or onboard during your cruise. You have until 10:00 p.m. on the last night of the cruise to question any charges with Guest Services, around Latitudes Rewards discounts you believe you didn’t receive. Guests on back-to-back sailings must do this after each leg of their cruise. Once you return home, it is too late to apply the discount.

You are entitled to receive a one-time complimentary cabin upgrade once you reach the Diamond tier. The complimentary cabin upgrade may only be redeemed once for each member. The rate of the upgrade applies to two guests. Third and fourth guests will sail at prevailing rates.

Should two Diamond members be eligible for their one-time complimentary cabin upgrade on the same sailing, only one of the members’ benefits can be redeemed per reservation.

The cabin upgrade is valid for one category increase from the category booked. For example, if you booked an inside cabin, you would receive a free upgrade to an Oceanview cabin. If you booked an Oceanview cabin, you would receive a free upgrade to a Balcony cabin. Upon redeeming the complimentary upgrade to a Club Balcony, you may pay to upgrade to a Suite or The Haven if preferred. You will be responsible for paying the difference from the prevailing Club Balcony rate on the ship and sailing date you are interested in, to the rate of the Suite or The Haven on that same ship and sail date. Upgrades to a Suite or The Haven are subject to change based on date and availability.

Log in to your account and go to the ‘Latitude Rewards’ tab. Click on “Ready to redeem your Diamond complimentary cabin upgrade?” link on the “Cruise History” tab. Select “Diamond Upgrade” from the dropdown, and submit the information requested. You should express your interest in paying to upgrade to a Suite or The Haven from a Club Balcony in the Web Form under “Additional Comments” if applicable. A representative will reach out to handle your request.

Complimentary cabin upgrades are non-transferable.

You will have one year from the day you graduate to Diamond status to book the complimentary cabin upgrade, and you must sail within two years. If you do not book or sail within the specified timeframe, you forfeit this benefit.

You are entitled to one complimentary 7-day cruise in a Balcony stateroom on any ship and on any 7-day itinerary. The cruise is for two guests. Third and fourth guests will sail at prevailing rates. Should you choose to embark on a sailing more than 7 days, you may redeem up to 7 days of the voyage fare for free. You will be responsible for paying the voyage fare for any days over 7. Should two Ambassador members be eligible for their complimentary cruise on the same sailing, they can both redeem their benefit and qualify for sailings up to 14 days. 

You may pay to upgrade from a Balcony to a Suite or The Haven. You will be responsible for paying the difference from the prevailing balcony rate on the ship and sailing date you are interested in, to the rate of the Suite or The Haven on that same ship and sail date.

You may pay to add Free At Sea™ to your complimentary 7-day cruise reservation, if preferred.

When you are ready to redeem your complimentary cruise, please email AmbassadorMembers@ncl.com with your information and intent to redeem the complimentary 7-day cruise. Within 48-72 business hours after receipt of your complimentary cruise booking request, a representative will contact you with booking details and date for payment of taxes, fees, port expenses, and service charges. Taxes, fees, port expenses, and service charges are not included. The guest is responsible for pre-paying these charges which will be automatically added to the guest’s reservation. CruiseNext Credits can be used to pay for taxes, fees, and service charges. 

Complimentary cruises are non-transferable.

You will have one year from the day you graduate to Ambassador status to book the complimentary 7-day cruise and two years to sail on the cruise. If you do not book or sail within the specified time frame, you forfeit this benefit.

Should you choose to embark on a sailing longer than 7 days, you may redeem up to 7 days of the voyage fare for free. You will be responsible for paying the voyage fare for any days over 7.

Should two Ambassador members be eligible for their complimentary cruise on the same sailing, they can both redeem their benefit and qualify for sailings up to 14 days.

If you choose to sail on an 8–13-day cruise, there will be no reimbursement for the total days unredeemed.

No. Existing full fare reservations cannot be converted and used as your Ambassador-level complimentary cruise.

Yes. You can make any changes if your reservation is outside of the standard cancellation period. Once you are within the standard cancellation period, please email AmbassadorMember@ncl.com with your request. Please note, there is no guarantee changes can be made and full cancellation penalties may apply, including forfeiture of the entire cruise.

Yes. Applicable points will be honoured for Ambassador members redeeming their complimentary cruise.

Upon graduation into the Ambassador tier, Ambassador members are entitled to receive a special gift. The gift may change based on changes with NCL vendor contractual agreements.

Gifts will be shipped monthly, and the gift will be mailed to the Ambassador’s home address on file within their online account. Please keep your information updated, so we have the correct address to send to.

Any questions can be directed to AmbassadorMembers@ncl.com.

Terms and conditions are subject to change, and inventory is subject to availability.

Ambassador tier pins are not available for pick-up on board as these pins are customized with the guest’s name. 

Upon graduation, Ambassador members will receive a Pin Personalization Form at the email address on file within their online account. Guests must complete this form by submitting their preferred pin name within the specified timeframe detailed in the form. If the guest does not fill out the Pin Personalization Form within the specified timeframe, NCL will use the guest’s first name on file to engrave on the Ambassador pin.

Ambassador pins will be shipped to the guest’s home address on file within their online account. Two batches of Ambassador pins will be shipped each year (June and December).

Any questions can be directed to AmbassadorMembers@ncl.com.

This benefit offers two dinners for two at a Specialty Restaurant for Platinum, Sapphire, Diamond, and Ambassador guests. Each stateroom will receive a voucher in their Welcome Back Card on embarkation day for:

• Dinner for Two
• Dinner for Two with a Bottle of Wine

This benefit is available on sailings five nights or longer. The dinner voucher must be used on the sailing it was issued for. Dinner vouchers cannot be transferred to another person, ship, sail date or itinerary, including back-to-back sailings. This benefit will mirror terms and conditions of menu items through Free at Sea™. Bottle of Wine is offered in venues offering the Complimentary Wine List, Palomar not included. Upcharge menu items are not included in this benefit and will incur supplemental charges. Dinner vouchers cannot be redeemed at the same venue twice. Solo guests cannot claim two dinners. Dining options vary by ship.

No. If there are 2 Platinum, Sapphire, Diamond, or Ambassador members in one stateroom, only one Welcome Back Card will be delivered. This gives the correct number of Dinner for Two vouchers the guests are entitled to.

For 3rd and 4th Platinum, Sapphire, Diamond, or Ambassador members in the same stateroom, an additional Welcome Back Card will be delivered. If there is only a 3rd Platinum, Sapphire, Diamond, or Ambassador member in the same stateroom, an additional Welcome Back Card will be delivered but this guest will be treated as a solo traveller who gets one dinner only. The benefit applies only if there are 2 guests dining on the same visit.

Yes, this benefit is provided as two dinners for two per stateroom.

No, this benefit is delivered as two dinner vouchers for two people per stateroom. Solo travellers dining alone will receive one meal only per dinner voucher. You cannot split the voucher into two separate vouchers and redeem the dinners on two separate evenings. The benefit applies only if two guests are dining during the same visit.