Latitudes Rewards FAQs

Related FAQs

What are Latitudes Rewards points?

How do I earn Latitudes Rewards points?

How many points are needed to reach each tier level?

When are Latitudes Rewards points applied to my account?

Will I still earn the additional points if I change the promotion on my reservation?

Do chartered cruises or cruises with travel agent rates receive Rewards points?

If I cancel a cruise, will I receive Latitudes Rewards points?

How do I receive my onboard discounts?

How do I contact Latitudes Rewards customer service?

What are Latitudes Rewards Insider Offers?

Are benefits and discounts the same for international Latitudes Rewards members?

What are the requirements for enrolling into Latitudes Rewards?

Will I receive additional Rewards points if my reservation was booked with the LATOFFER Promotion?

If I change tier level during a back-to-back cruise, will I receive the benefits for our next tier?

When will I be enrolled in Latitudes Rewards?

When will I be able to take advantage of the benefits?

How do I verify that I'm enrolled in the Latitudes Rewards programme?

How do I see my Rewards points, tier level or cruise history online?

What happens if my cruise history on MyNCL is incorrect?

Why don't I see my Latitudes Rewards information on MyNCL when I am a Latitudes Rewards member?

We upgraded to a Suite but did not receive the additional points. Why?

What is my Latitudes Rewards number?

Why is it important to use my Latitudes Rewards number every time I book or when I register online?

What if I have multiple Latitudes Rewards numbers? Which one do I use?

I booked and paid for three staterooms but only received points for one stateroom. Why?

Will I receive Rewards points for cruises taken on Norwegian’s sister ships?

Why did the programme change?

Does the refreshed programme affect the way I earn points?

How did the refreshed point structure affect the tiers?

Which cruises do not qualify for Rewards points?

If I am on a cruise but will not qualify to earn Latitudes Rewards points, will I still receive the onboard benefits and discounts for my tier?

If I book a cruise in 2016 but sail in 2017, which benefits will I receive on board?

If I cruise with a Latitudes Rewards member whose tier level differs from my own, which benefits and discounts will I receive?

Do I receive my Shore Excursion and Photo Discounts if I pre-book my sailing?

Which benefits are delivered directly to my stateroom?

Is there still a cocktail party on board?

How do I redeem my discounted or free bag of laundry?

What do my specialty dinner benefits entitle me to?

Can I split the dinner for two vouchers if I am a solo traveller (two meals for one person)?

I am now an Ambassador member; how do I claim my one-time complimentary 7-day cruise?

I am now an Ambassador member; what does my one-time complimentary 7-day cruise entitle me to?

How and when can I enroll in Latitudes Rewards?

What are the benefits of joining Latitudes Rewards?

Can I transfer my Latitudes Rewards points to a friend or family member?

Which benefits are delivered per person and per stateroom?

What does my discount in the duty-free shops entitle me to?

Are the Shore Excursion discounts for everyone on the reservation given to the guest in the stateroom with the highest tier?

How do I find out the details of the Concierge Service, Priority Restaurant and Entertainment Seating, Priority Tender Tickets, and Priority Disembarkation?

Can I upgrade my Ambassador level complimentary cruise from a balcony to a Suite or The Haven?

Can I upgrade my Ambassador complimentary cruise from a 7-day sailing to a longer sailing?

Can I make any changes to the ship and sailing date for my Ambassador level complimentary cruise once confirmation has been provided?

What happens if I cancel my Ambassador level complimentary cruise within the standard Norwegian cancellation period?

Can I transfer my Ambassador level complimentary cruise to a friend or family member?

How long do I have to take my complimentary cruise once I become an Ambassador member?

Can I book my Shore Excursions on board my sailing?

Is the Shore Excursion discount combinable with the Shore Excursion credit from Norwegian's More at Sea™ offer?

Does the Shore Excursion discount show on my onboard folio?

Can I apply my Shore Excursion discount after I return home from my cruise?

If I don’t use my specialty dinner voucher on one sailing, can I use it on another sailing?

I have an existing full fare reservation. Can I convert this to my Ambassador complimentary 7-day cruise?

Can I use two Ambassador complimentary cruises for a back-to-back or 14-day cruise?

Will I earn Latitudes Rewards points on my complimentary 7-day cruise?

What is the difference between discounts and onboard benefits per tier level?

How do I receive my internet package Discount?

What Wi-Fi packages are eligible for my Latitudes Rewards discount?

How do I find out the details of the Exclusive Cocktail Party, Behind-the-Scenes Ship Tour, Dinner with Officers, Wines Around the World Tasting, and Sail & Sustain Mixology Experience?

I am travelling with other Platinum, Sapphire, Diamond, or Ambassador guests in the same stateroom. Do we each get a voucher?

Will I still receive two dinners for two if I sail with a guest who is not Platinum, Sapphire, Diamond, or Ambassador?

How many dinners will I receive if I am a Platinum, Sapphire, Diamond, or Ambassador member and the other person travelling with me is none of these tier levels?

Will we receive four dinners for two if I sail with a guest who is Platinum, Sapphire, Diamond, or Ambassador?

What are Member Cruises?

I am now a Diamond member, how do I claim my one-time complimentary cabin upgrade?

What cabin categories are included in the one-time complimentary cabin upgrade?

What is the special Ambassador gift?

If I am already an Ambassador prior to the programme refresh on January 10, 2022, will I still receive my special Ambassador gift?

How does the Ambassador Signature tier pin differ from other tiers?

I am a Platinum, Sapphire, Diamond, or Ambassador. How do I contact the dedicated pre-cruise service desk?

I am now a Diamond member; what does my one-time complimentary cabin upgrade entitle me to?

How long do I have to claim my complimentary cabin upgrade once I become a Diamond member?

Can I make changes to the ship and sailing date for my Ambassador complimentary 7-day cruise once confirmation has been provided?

Can I transfer my Ambassador complimentary 7-day cruise to a friend or family member?

How long do I have to book my complimentary 7-day cruise once I become an Ambassador member?