Frequently Asked Questions
NCL.com frequently asked questions

Ready to experience the ultimate joy ride? We have created a variety of packages to ensure that you enjoy our most innovative onboard activities as much as you like. You may purchase any of the below on board.

Each activity has different minimum height, and weight requirements, which you can learn more about here.

Galaxy Pavilion

Effective February 2, 2020, all games are $9 per play with the exception of the Formula 1 Grand Prix Racing which is $20 per play. The Ultimate Galaxy Pavilion Package and Ultimate Trio Package are also available.
Galaxy Pavilion is not available on Norwegian Joy.

Speedway

$15.00 includes a single kart session
The Ultimate Speedway Package $199 permits you to use the race track as much as you like during scheduled opening hours for unlimited use during a 7-day sailing.

Laser Tag*

$9.95 per session
Laser Tag is not available on Norwegian Joy, Norwegian Prima or Norwegian Viva.

A physician and nurse are on each ship to provide medical care and services at customary charges. Commonly used medications are kept on board and may be prescribed by the ship's doctor.

General Aqua Park, Water Slide, and Dry Slide Safety Rules:

  • No lifeguard on duty.
  • No running, jumping, or diving are permitted in the water slide or aqua park areas.
  • No beverages, food or glass are permitted.
  • Children in nappies or who are not toilet trained are not allowed on water slides or in the aqua park.
  • Children under 12 must be accompanied by an adult.
  • Guests must abide by all rules posted on signs in the water slide and aqua park areas.
  • Swimwear or dry wear with exposed zippers, buckles, rivets, or metal ornamentation are not permitted on any slides.
  • Remove all jewellery before entering any slide area.
  • Eyeglasses and sunglasses must be removed.
  • Participation in these activities is at your own risk.
  • Children, pregnant women, elderly persons, individuals on medications or who have underlying medical conditions, those suffering from heart ailments such as cardiovascular disease, diabetes, high or low blood pressure, anyone using anticoagulants, vasoconstrictors, vasodilators, stimulants, hypnotics, narcotics, tranquilizers, and those who are immune compromised, are warned against using the pool.

 

General Speedway Safety Rules:

  • Flat, fully closed footwear required (no thongs, Crocs, or heels).
  • Riders must always wear a helmet.
  • Loose clothing is not allowed.
  • No age minimum, guests must only adhere to height requirements.
  • Hair longer than shoulder length must be tied back and hidden inside helmet.
  • Drug and alcohol consumption before driving are strictly prohibited.

 

Below are specific size and weight requirements per ship and activity.

Norwegian Bliss


Bliss Speedway
  • Height requirements: Minimum is 55" (1.40m). Maximum is 82" (2.08m)
  • Weight requirements: No minimum. Maximum weight is 265lbs (120kgs)

Laser Tag
  • There are no age or height restrictions to participate.
  • Fully closed footwear is required and shoes with high heels are not allowed.

Waterslide - Aqua Racer
  • Height requirements: Minimum is 40” (1.02m)
  • Weight requirements: No minimum. Maximum weight not to exceed 300lbs (136kgs) for both solo and double tube riders.

Waterslide - Ocean Loops
  • Height requirements: Minimum is 48” (1.22m)
  • Weight requirements: Minimum weight 120lbs (54kgs); Maximum weight is 300lbs (136kgs).

 

Norwegian Breakaway / Norwegian Getaway


Sky Rail Ropes Course
  • Must be 48" (1.22m) or taller to be on the course without a chaperone.
    • Sky Tykes (child's course) available for under 48" (under 1.22m) and a chaperone must be present.
  • Weight requirements: No minimum; Max weight is 300lbs (136kgs)
  • Flat, fully closed footwear required (no thongs, Crocs, or heels)

Waterslide – Free Fall
  • Height requirements: Minimum is 48” (1.22m)
  • Weight requirements: Minimum is 99lbs (45kg); Maximum is 300lbs (136kg)

Waterslide – The Whip
  • Height requirements: Minimum is 40” (1.02m)
  • Weight requirements: No minimum; Maximum weight is 300lbs (136kg)

Waterslide – Family Slide
  • Height requirements: 40” (1.02m)
  • Weight requirements: No minimum; Maximum weight is 300lbs (136kg)

 

Norwegian Joy


Joy Speedway
  • Height requirements: Minimum is 55" (1.40m). Maximum is 82" (2.08m)
  • Weight requirements: No minimum weight. Maximum weight is 265lbs (120kgs)

  • Waterslide - Aqua Racer
    • Height requirements: Minimum is 40” (1.02m)
    • Weight requirements: No minimum; Maximum weight not to exceed 300lbs (136kgs) for both solo and double tube riders.

    Waterslide - Ocean Loops
    • Height requirements: Minimum is 48” (1.22m)
    • Weight requirements: Minimum weight 120lbs (54kgs); Maximum weight is 300lbs (136kgs).

     

    Norwegian Encore


    Galaxy Pavilion
    • Minimum/maximum height and weight requirements vary for each attraction and will be enforced.
    • Height requirements: Minimum height is 36" for most games.
    • Weight requirements: No minimum weight; Maximum weight is 300lbs (136kgs).

    Encore Speedway
    • Height requirements: Minimum is 55” (1.40m); Maximum is 82” (2.08m)
    • Weight requirements: No minimum; Maximum weight is 265lbs (120kgs)

    Laser Tag
    • There are no age or height restrictions to participate.
    • Fully closed footwear is required and shoes with high heels are not allowed.

    Waterslide - Aqua Racer
    • Height requirements: Minimum is 40” (1.02m)
    • Weight requirements: No minimum; Maximum weight not to exceed 300lbs (136kgs) for both solo and double tube riders.

    Waterslide - Ocean Loops
    • Height requirements: Minimum is 48” (1.22m)
    • Weight requirements: Minimum weight 120lbs (54kgs); Maximum weight is 300lbs (136kgs).

     

    Norwegian Epic


    All Waterslides
    • Height requirements: Minimum is 42” (1.07m)
    • Weight requirements: No minimum weight; Maximum weight is 300lbs (136kgs).

    Extreme Rock-Climbing Wall
    • Height requirements: Minimum is 42” (1.07m)
    • Weight requirements: No minimum weight; Maximum weight is 300lbs (136kgs).

     

    Norwegian Escape


    Sky Rail Ropes Course
    • Must be 48" (1.22m) or taller to be on the course without a chaperone.
      • Sky Tykes (child's course) available for under 48" (under 1.22m) and a chaperone must be present.
    • Weight requirements: No minimum; Max weight is 300lbs (136kgs)
    • Flat, fully closed footwear required (no thongs, Crocs, or heels)

    Waterslide – Aqua Loop
    • Height requirements: Minimum is 48” (1.22m)
    • Weight requirements: Minimum is 99lbs (45kg); Maximum is 300lbs (136kg)

    Waterslide – Aqua Racer
    • Height requirements: Minimum is 40” (1.02m)
    • Weight requirements: No minimum; Maximum weight is 300lbs (136kg)

    Waterslide – Family Slide
    • Height requirements: 40” (1.02m)
    • Weight requirements: No minimum; Maximum weight is 300lbs (136kg)

     

    Norwegian Prima / Norwegian Viva


    Galaxy Pavilion
    • Minimum/maximum height and weight requirements vary for each attraction and will be enforced.
    • Height requirements: Minimum height is 36" for most games.
    • Weight requirements: No minimum weight; Maximum weight is 275lbs (124kgs)

    Prima / Viva Speedway
    • Height requirements: Minimum is 55” (1.40m); Maximum is 82” (2.08m)
    • Weight requirements: No minimum; Maximum weight is 265lbs (120kgs)

    Wave Waterslide
    • Height requirements: Minimum is 51" (1.3m)
    • Weight requirements: No minimum; Maximum weight is 265 lbs. (120kgs)

    Dry Slide - The Rush
    • Height requirements: Minimum is 48" (1.22m); Maximum is 79" (2.01m)
    • Weight requirements: No minimum weight; Maximum weight: 330 lbs. (149kgs)

    Dry Slide - The Drop
    • Height requirements: Minimum is 55" (1.40m); Maximum is 79" (2.01m)
    • Weight requirements: Maximum weight: 330 lbs. (149kgs)

     

    Norwegian Pearl / Norwegian Gem


    Rock-Climbing Wall
    • Height requirements: Minimum is 42” (1.07m)
    • Weight requirements: No minimum weight; Maximum weight is 270lbs (122kgs)

     

Norwegian Cruise Line is committed to offering an unforgettable cruise experience for the entire family. Children aboard our ships can enjoy a variety of activities, events and programmes including our newly redesigned Youth Programme with age specific activities for infants, kids & teens. On most sailings, we offer significantly discounted rates for the 3rd - 8th guests. Infants under six months of age are not eligible for travel on Norwegian ships.
Kid's Crew" is our onboard children's programme and it's one of the most comprehensive at sea. Click here for more info on our Kid's Crew Programme".

No, Norwegian doesn’t offer babysitting but instead offers Group Sitting Services for children ages 3 -12 years old every night from 10:30pm - 1:30am (Late Night Fun Zone) and on port days while the ship is docked.

Temporarily Not Available

On Port Days, a minimal fee is charged only during scheduled meal time per the activity booklet.

Nightly at Late Night Fun Zone, there is an hourly fee of $6.00 USD per hour, per child and $4.00 USD per hour, per child for each additional sibling.

Parents are encouraged to sign up in advance for both services. If no children are signed up or dropped off by 11:30 pm for the nightly service, the youth centre will close for the evening. The fees are charged to your on-board account. Fifteen minute transition time is offered before charges apply from Splash Academy to Late Night. Both services are run by the Youth Staff in the Splash Academy Facility.

Hours of Operations
Port Day: Arrival into Port – Departure from Port
Overnight In Port: Arrival in Port – 8:00 pm

Norwegian believes that the fun and excitement of Freestyle cruising should be able to be enjoyed by everyone. That's why we are committed to providing all of our guests the freedom of choice to cruise your way. In order to assist you with any special requirements you may have, Norwegian has a seasoned group of cruise professionals who are specifically trained to meet your needs through our dedicated toll free number for accessible travel +912271279333). Norwegian's team of Access Coordinators at the Access Desk have experience in furthering Norwegian's mission to provide a safe and accessible cruise experience for all guests with special requirements to the extent that is feasible. The Access Desk Coordinators will discuss with you your needs and expectations for your cruising experience. You or your travel agent will be contacted so that we can try to meet your needs prior to your cruise as soon as we receive your Special Accommodation Requirements Information form available from our Access Desk. In order to make your cruise experience as enjoyable as possible and so that we can try to meet your specific needs, call +912271279333 (voice), fax (305) 468-2171, send an email to resoffice@ncl.com or have your travel agent contact us.
For details Click here.
Norwegian welcomes our pregnant guests on board, provided you have not entered the 24th week of pregnancy when the cruise ends. Should you be 24 weeks, you will not be permitted to sail.
To view Latitudes Rewards Frequently Asked Questions please Click here.

Effective for sailings July 15, 2016 and beyond, guests are prohibited from bringing any beverages -- including liquor, beer and non-alcoholic drinks such as water, soft drink and juices -- on board either as carry-on or checked luggage, with the exception of purified or distilled water in factory-sealed containers for use in conjunction with medical devices or for the reconstitution of infant formula; and fully sealed and/or corked wine bottles for personal consumption onboard that is subject to screening and a corkage fee (for guests 21 years of age or older). Open beverages of any kind must be consumed or discarded at the security check-point, on embarkation day and at any port of call. This revised policy brings the company in line with other best practice travel security protocols and reduces the need for individual time consuming screening and package inspection of large volumes of beverages.


Why the change in policy?
The inspection of large volumes of beverages has an impact on the embarkation process and security resources. As one example, guests who attempt to smuggle alcoholic beverages onboard often try to do so in beverage containers. This means all beverages must be personally screened, taking both time and dedicated personnel.
This modified policy will now bring us in line with other travel industry procedures for transporting beverages and allow security personnel to focus on other screening efforts and not individually inspecting all beverages being brought onboard.

What if I purchase a beverage in a port of call?
Guests will not be permitted to bring any beverages onboard the ship in ports of call and any locally-purchased beverages will be disposed of prior to embarkation. No open containers of beverages, including water, will be allowed onboard during a port of call.
If you purchase any alcohol at one of our ports-of-call or in our onboard shops, we will safely store your purchase and either on the final night of the cruise or the morning of debarkation it will be available for pick up in a designated area.

What happens if I bring a case of water to the ship?
Guests who bring beverages to embarkation will be directed to return the items to their vehicle. If the guest does not have a vehicle onsite, the items will be disposed of.

If I need to bring water or milk onboard for a medical reason or infant, what’s the process?
Guests who have special needs, medical requirements, or families with infants who require water for formula or milk, should contact the access desk at accessdesk@ncl.com to verify if an exception can be made for their beverage and to obtain pre-approval to provide to security at embarkation.

Is the water onboard safe to drink?
All of our ships produce water in accordance with the guidelines and requirements as defined by the U.S. Department of Health and Human Services, U.S. Public Health Service, Centres for Disease Control and Prevention and the National Centre for Environmental Health.

Can I still bring wine on board?
Yes, guests may bring sealed bottles of wine on board for personal consumption. They will be checked prior to embarkation and a corkage fee applied at that time of $15.00 USD for a 750 ml Bottle or $30.00 USD for a 1,500 ml Magnum bottle. Box wines are not allowed on board.

Guests who purchase a beverage package, or who have a beverage package as part of the Free At Sea promotion, will not be charged a corkage fee.

Why can I bring wine but not other beverages?
As very few guests bring wine onboard, the team is able to easily and quickly screen these items.



All guests are prohibited from bringing alcohol on board our ships. Please note that with the exception of Wine and Champagne, all guests are prohibited from bringing alcohol on board our ships. If you purchase any alcohol at one of our ports-of-call or in our onboard shops, we will safely store your purchase(s) and either on the final night of the cruise or the morning of debarkation it will be available for pick up in a designated area.

 

Wine & Champagne Policy 

Guests may bring bottles of wine and champagne on board. When bottles are brought on board and served or consumed in any restaurant, public room area or in their stateroom, a corkage fee will be charged according to bottle sizes noted below.

750 ml Bottle: $15.00 USD

1,500 ml Magnum: $30.00 USD

Wine or champagne sent directly to the ship by travel agents, friends, family, etc. or from another retail source, are subject to the same fees. Box wines are not allowed on board.

Guests who purchase a beverage package, or who have a beverage package as part of the Free At Sea promotion, will not be charged a corkage fee.

Passengers must be 21 years of age or older to purchase or consume alcohol while in US sailings.

Parental consent is required for guests 18 to 20 to consume only beer and wine while vessels is in international waters. Authorisation will be given only when the accompanying parent completes the Young Adult Alcoholic Beverage Waiver form. This form can be obtained and completed at the Guest Services Desk upon embarkation of the vessel. In Alaska and Hawaii waters parental consent is NOT permitted for guests 18 to 20 years old.

Europe sailing permits young adults 18 to 20 to purchase and personally consume alcohol while onboard.

China/Asia:
Do not serve or sell alcohol to guests under 21 years of age. Parental consent is NOT permitted for guests 18 to 20 while in China/ Asia waters.

Australia/New Zealand:
Do not serve or sell alcohol to guests under 21 years of age. Parental consent is required for guests 18 to 20 to serve or sell only beer and wine while in international waters.

ALCOHOL CONSUMPTION POLICY

Passengers must be 21 years of age or older to purchase or consume alcohol while in US sailings.

Parental consent is required for guests 18 to 20 to consume only beer and wine while vessels is in international waters. Authorisation will be given only when the accompanying parent completes the Young Adult Alcoholic Beverage Waiver form. This form can be obtained and completed at the Guest Services Desk upon embarkation of the vessel. In Alaska and Hawaii waters parental consent is NOT permitted for guests 18 to 20 years old.

Europe sailing permits young adults 18 to 20 to purchase and personally consume alcohol while onboard.

Please note that with the exception of Wine and Champagne, all guests are prohibited from bringing alcohol on board our ships. If you purchase any alcohol at one of our ports-of-call or in our onboard shops, we will safely store your purchase(s) and either on the final night of the cruise or the morning of debarkation it will be available for pick up in a designated area.

China/Asia:
Do not serve or sell alcohol to guests under 21 years of age. Parental consent is NOT permitted for guests 18 to 20 while in China/ Asia waters.

Australia/New Zealand:
Do not serve or sell alcohol to guests under 21 years of age. Parental consent is required for guests 18 to 20 to serve or sell only beer and wine while in international waters.

 

Wine & Champagne Policy

Guests may bring bottles of wine and champagne on board. When bottles are brought on board and served or consumed in any restaurant, public room area or in their stateroom, a corkage fee will be charged according to bottle sizes noted below.
750 ml Bottle: $15.00 USD
1,500 ml Magnum: $30.00 USD

Wine or champagne sent directly to the ship by travel agents, friends, family, etc. or from another retail source, are subject to the same fees. Box wines are not allowed on board.

Guests who purchase a beverage package, or who have a beverage package as part of the Free At Sea promotion, will not be charged a corkage fee.

* Norwegian encourages the responsible use of alcohol and accordingly reserves the right to permanently or temporarily revoke the drinking privileges of any guest who violates Norwegian's Guest Code of Conduct or who is deemed a danger to himself, herself or others by vessel management. Continued abuse of alcohol while sailing and/or violation of Norwegian's alcohol policy may result in immediate disembarkation.

 

Non-Alcoholic Beverages Policy

Effective for sailings July 15, 2016 and beyond, guests are prohibited from bringing any beverages -- including liquor, beer and non-alcoholic drinks such as water, soft drink and juices -- on board either as carry-on or checked luggage, with the exception of purified or distilled water in factory-sealed containers for use in conjunction with medical devices or for the reconstitution of infant formula; and fully sealed and/or corked wine bottles for personal consumption onboard that is subject to screening and a corkage fee (for guests 21 years of age or older). Open beverages of any kind must be consumed or discarded at the security check-point, on embarkation day and at any port of call. This revised policy brings the company in line with other best practice travel security protocols and reduces the need for individual time consuming screening and package inspection of large volumes of beverages.

 

For more information read our FAQ about "Can I bring water or soft drink on board?"

.

Why is there a service charge?
The reason there's a fixed service charge is an important one: Our Crew (as are the crew from other lines) is encouraged to work together as a team. Staff members including complimentary restaurant staff, stateroom stewards and behind-the-scenes support staff are compensated by a combination of salary and incentive programmes that your service charge supports.

 

How much are the service charges?

For bookings made on or after January 1, 2023:

  • $25.00 USD per person per day for The Haven and Suites;
  • $20.00 USD per person per day for Club Balcony Suite and below;

 

For bookings made before January 1, 2023, that pre-pay their service charges before their sail date:

  • $20.00 USD per person per day for The Haven and Suites;
  • $18.00 USD per person per day for Club Balcony Suite;
  • $16.00 USD per person per day for all other stateroom types

 

For bookings made on or after April 1, 2022, that prepay their service charges before their sail date:

  • $20.00 USD per person per day for The Haven and Suites;
  • $18.00 USD per person per day for Club Balcony Suite;
  • $16.00 USD per person per day for all other stateroom types

 

For bookings made on or after April 1, 2020, that prepay their service charges before their sail date:

  • $18.50 USD per person per day for The Haven and Suites;
  • $18.00 USD per person per day for Club Balcony Suite;
  • $15.50 USD per person per day for all other stateroom types

 

Guests sailing to Hawaii will be charged an additional 4.275% Pre Paid Service Charge GET Tax

 

Are service charges across the board for all guests?
All guests 3 years or older.

 

How do I prepay my service charges?
Contact your travel professional and request that it be added to your cruise reservation. If you have not made final payment this will be included in your final payment amount or if final payment has already been made we will require full payment at the time it is added.

 

At what point in the booking process can the prepaid charges be added?
They can be added at anytime up to 24 hours prior to sailing.

 

Why would I prepay my service charges?
The convenience of pre-paying the service charges allows you to plan your budget prior to your cruise giving you additional freedom while on board.

 

If I cancel my cruise are the service charges refundable?
Yes! The service charges are 100% refundable.

 

If there is a service issue can the service charges be adjusted on board?
Guest satisfaction is the highest priority at Norwegian Cruise Line. We have structured a guest satisfaction programme designed to handle any concerns about service or on-board product quickly and efficiently. However, in the event a service issue should arise during your cruise please let our on-board guest services desk staff know right away, so that we can address these in a timely manner. It is our goal to reach a satisfactory solution to any issue when it happens and make sure our guests can focus on enjoying their cruise. Should your concerns not be met with satisfaction you can adjust the charges.

 

The currency used on board our ships is the U.S. dollar. We've made paying for on-board expenses very easy. When you check in you open a shipboard account by registering a major credit card such as VISA®, MasterCard® or American Express® . If you prefer to pay by cash or traveller's cheques, a suggested deposit for a 7-night cruise is US dollar 300 per person, US dollar 150 per person for cruises up to 6 nights or US dollar 450 per person for cruises of 8 nights and more at check-in (subject to change). Then, you simply sign for your personal expenses as you go and they will be charged to your account.

Important: When your credit card is entered to activate your on-board account, an initial approval is obtained from the bank. Please be advised that some banks may hold the pre-authorisation for up to 30 days. Throughout the voyage incremental holds will be obtained based on your on-board expenditure. This will reduce the amount of available credit on the credit card or restrict the availability of cash in your bank account.

Travellers checks and most major credit cards are accepted in the ports we visit. Proper ID is required when cashing travellers checks. We recommend you carry a small amount of local currency when visiting foreign ports, although credit cards are commonly accepted in shops and restaurants.

Norwegian Cruise Line has introduced an enhanced room service menu. The new menu offers an expanded selection for breakfast, in addition to a wider variety of options available 24 hours. Individual items on the menu remain available on a complimentary basis and a convenience charge of up to $9.95 USD will be added to each order placed. There is a $4.95 Room Service Breakfast fee is fleetwide for all breakfast room service orders Orders placed by guests sailing in the Haven & Suites staterooms are not subject to the service fee*. A 20% gratuity and beverage service charge will be added for non-complimentary beverages and special occasion items.

*Prices subject to change.

Norwegian reserves the right to charge a fuel supplement without prior notice should the closing price of West Texas Intermediate Fuel increase above $65.00 USD per barrel on the NYMEX (New York Mercantile Exchange Index). In the event a fuel supplement is charged, Norwegian will have sole discretion to apply the supplementary charge to both existing and new bookings, regardless of whether such bookings have been paid in full. Such supplementary charges are not included in the cruise fare. The fuel supplement charge will not exceed $10.00 USD per passenger per day.
  • Accommodation
  • Transportation to some of the most beautiful places on earth via cruise ship
  • Dedicated Kids & Teen (ages 3-17) programming & spaces during at sea days until 10:30 pm and from departure until 10:30 pm during port days
  • Meals in one of our many complimentary dining venues
  • 24-hour Dining venue (on select ships)
  • Room service menu items (convenience charge may apply)
  • Outdoor Buffet (on select ships)
  • Pool Bar and Grill (on select ships)
  • Coffee Bar (regular coffee and pastries included, specialty coffees at nominal extra charge)
  • Iced Tea, some juices in the buffet (for breakfast), regular coffee, tea and ice water
  • All entertainment onboard (with the exception of dinner and lunch theatre entertainment)
  • Art Auctions
  • Poolside activities
  • Access to fitness facilities
  • Select onboard presentations
  • Sports Court activities
  • Use of outdoor pools and hot tubs
  • In-stateroom TV programming (except for on-demand movies)
  • Phone calls onboard the ship (stateroom to stateroom)
  • Use of private Studio Lounge if staying in Studio accommodation on Norwegian Breakaway, Norwegian Epic, Pride of America, Norwegian Getaway and Norwegian Escape
  • Suite Guests receive additional amenities, based on the category of accommodation.

 

The following items are not included in the cruise fare:

  • Service Charges/Gratuities
  • Meals in Specialty Restaurants
  • Alcoholic Beverages
  • Soft drinks and some other non-alcoholic beverages
  • Spa and Salon Services
  • Exercise classes
  • Casino
  • Dining Entertainment
  • Transfers (unless pre-purchased with air/sea packages)
  • Hotel Stays pre-/post-cruise (unless pre-purchased)
  • Shore Excursions Credit
  • Photography
  • Internet Access
  • Baby Sitting Services
  • Specialty Onboard Seminars
  • Art purchases
  • Gift shop purchases
  • Video Arcade
  • Phone calls off the ship
  • Wi/Fi & Satellite connection for tablets, phones/mobile devices
  • Laundry Services
  • Use of the Medical Centre
  • Government taxes, port expenses, and fees
  • Convenience Charge for Room Service (does not apply to The Haven and Norwegian Suites)

For your convenience, all shipboard expenses are charged to your Onboard account. Sign up when you check in, establishing your method of payment with Visa, MasterCard, American Express, Discover, JCB Card, Diner's Club. You may also use your debit card however please be advised that we obtain pre-authorisation, as we do for all Credit Cards, and some banks hold these funds for up to 30 days. The maximum initial pre-authorisation amount for all credit and debit cards is $300. Cash can also be used as a method of payment to settle your account with an initial deposit paid in advance.

Using your debit or ATM card

  • Norwegian does not recommend the use of a debit card as payment for your onboard folio.
  • Please be advised that multiple holds will be placed on your debit card account based on your onboard purchases.
  • After settling your onboard folio, these debit card holds may remain on your account up to 30 days after the cruise ends.
  • To avoid overdraft charges from your bank, please make sure that you have enough available funds in your account during this hold period.
  • Norwegian will not be responsible for overdraft charges resulting from holds placed on Debit Card accounts.

 

Traveller's Check / Cash Procedures

A cash deposit may be placed on your onboard account in the following amounts:

7 day cruises - $300 USD per person
Less than 7 days - $150 USD per person
More than 7 days - $450 USD per person

Once you have exceeded the deposited amount, your account will be closed to further charges. You can deposit as much money as often as you'd like throughout the cruise, however, refunds cannot be made until the day of disembarkation for any excess.

**Personal checks will not be accepted, nor can they be cashed on board.

United States residents must declare all articles acquired abroad and in their possession when they return to the U.S. This includes items purchased in "duty-free" shops. The duty-free exemption allowed for purchases or gifts for returning U.S. residents varies, depending on how long they have been out of the U.S. and which countries they have visited. The standard exemption for U.S. residents who have been abroad more than 48 hours is $600 - $800 USD, which may include one litre of alcohol (if you are at least 21), 100 cigars and 200 cigarettes. Residents returning to the U.S. from the U.S. Virgin Islands may bring $1,200 USD worth of goods duty-free. The duty-free exemption for U.S. residents doesn't need to include items that are mailed back to the U.S.; those will be assessed for duty when they arrive. The duty-free exemption for a package mailed as a gift is $100 USD; the exemption for a package marked for personal use is $200 USD. Non-U.S. citizens should check with their local authorities for customs allowance information. For more specific customs information, be sure to attend the briefing by the Cruise Director before your ship reaches home port. (Check the daily onboard newsletter for time and place.) You can also obtain information before you sail by contacting the nearest U.S. Customs office (look under United States Government, Department of Treasury in your local phone book). You can also visit the U.S. Customs website - www.cbp.gov - or call 1.202.927.6724 and ask for the brochure "Know Before You Go." Note: Bottles of liquor you purchase on board or ashore will be held in a secure area and delivered to your stateroom at the conclusion of the cruise. U.S. Citizens and residents are not allowed to bring more than 200 cigarettes into the U.S. if they are produced in the U.S., whether made for export or not.
Due to security reasons, visitors are not allowed on board.

The current on board is 110 volts & 220V AC. However, some high-voltage hair dryers, electric rollers and electric razors may require a converter

A few of the commonly used terms to get you ready to set sail.

  • Aft - the back or near the back of the ship
  • Atrium - the central court (or centre area) of a cruise ship, usually rising through more than one story of the ship's interior
  • Berth - a built-in bed or bunk, as in a ship's cabin or stateroom
  • Bow - the very front of the ship
  • Bridge - the navigational control centre
  • Cabin or Stateroom Steward - a person whose work is to take care of the guests aboard a ship.
  • Captain - the person in command of a ship
  • Courtyard area - another Norwegian exclusive that offers privacy and luxury for our Suites and Villas guests. You will enjoy a private pool, hot tub, sundeck with Balinese lounges, a fitness area and aboard Norwegian Epic, two private restaurants and a bar.
  • Deck Plan - an overhead diagram of the cabins and the public rooms
  • Disembark - to unload (passengers or goods) from a ship
  • Dock - where your ship 'parks' when in port
  • Family Villa with Balcony (2 bedroom) - Exclusive to our Jewel Class ships, these spacious suites sleep six with a private master bedroom and bath as well as a guest bedroom with bath and living and dining area.
  • Forward - faces the front of the boat
  • Gangway - allows you access on and off the ship
  • Garden Villa (3 bedroom) - The largest suites at sea with up to 5,000 square feet of living space at the top of the ship.
  • Knot - a nautical mile (see Nautical below)
  • Leeward - the side of the ship that is out of or away from the wind
  • Midship - the middle of the ship
  • Muster - to come together or assemble aboard ship for inspection or roll call
  • Muster Station - a specific location on ship to gather, based on stateroom assignment
  • Nautical - of or having to do with sailors, ships, or navigation. A unit of speed of one nautical mile (6,076.12 feet or 1,852 metres) an hour: abbrev. kn or kt [to average a speed of 10 knots]
  • Pier - a structure built out over the water and supported by pillars or piles: used as a landing place.
  • Port - the left-hand side of a ship as one faces forward: opposed to starboard. Port - so named because the side toward the port (dock), since the steering oar (see starboard) prevented docking to the right.
  • Port of Call - regular stopover(s) on a cruise itinerary.
  • Purser - a ship's officer in charge of accounts, freight, tickets, etc., esp. on a passenger vessel. Important to you - a Purser takes responsibility for all money, transactions.
  • Port - the left hand side of the ship while facing forward (bow). Easy to remember since "port" and "left" each have four letters.
  • Ship - You always cruise on a "ship," never a "boat"
  • Spa Suite - A luxurious suite only found aboard Norwegian Epic that features an ocean view whirlpool tub, balcony, complimentary, nearby access to the Thermal Suites at Mandara Spa and keycard access to the private Courtyard area
  • Starboard - the right side of the ship while facing forward (bow).
  • Stateroom - your cabin or berth
  • Stern - the very back of the ship
  • Studios - Norwegian Epic's private keycard access complex comprised of staterooms designed and priced for the solo traveller. Also includes access to the private Studio Lounge.
  • Studio Lounge - A private lounge aboard Norwegian Epic reserved exclusively for Studio guests. This is a place to relax, watch TV, have a drink and meet fellow Studio guests.
  • Tender - a boat for carrying passengers to or from a ship close to shore.
  • Windward - on the side of the ship from which the wind blows; toward the wind
Norwegian's Latitudes Programme awards repeat guests with benefits and privileges. Click here for more information or call Latitudes Customer Service at +912271279333.
Contact us at the following numbers: toll-free +912271279333; Miami +912271279333; or visit our "Contact Us" section from the home page.
  • No running, jumping or diving are permitted in the pool area
  • Showers are required prior to use and recommended after use.
  • According to United States Public Health (U.S.P.H.) regulations, no nappies of any kind are permitted in the swimming pools or jacuzzis, including those marketed as "swimmers."
  • Guests must follow the rules posted on all signs in the pool or hot tub/whirlpool area.
  • Children under 16 require adult supervision at all times while using the hot tub.

 

Do Norwegian ships have adult only pools?

Yes. Some ships have pools that are adult-only. All regular pool rules also apply.

 

Are nappies of any type allowed in pools or hot tubs on Norwegian ships?

According to United States Public Health (U.S.P.H.) regulations, no nappies of any kind (child or adult) are permitted in the swimming pools, whirlpools or jacuzzis, including those marketed as "swimmers."

 

Are floating devices allowed in pools on Norwegian ships?

Yes. Guests are allowed to bring floating devices in the pools (arm floats, tubes).

 

Are pools and hot tubs on Norwegian ships chlorinated or salt water?

All outdoor pools contain salt water and are chlorinated in accordance with USPH regulations.
All hot tubs are fresh water and are chlorinated in accordance with USPH regulations.

 

Are there lifeguards at pools on Norwegian ships?

As with many land-based hotels and resorts with swimming pools, Norwegian Cruise Line and all other major cruise lines provide conspicuous signage to alert guests that a lifeguard is not on duty. We also require that children under 12 are accompanied by an adult at all times. Close parental supervision of children is required at all Norwegian ship pools and whirlpools. It's also safest to swim with a friend (rather than alone), especially when one's swimming skills may not be the strongest. All swimmers in Norwegian pools must follow all rules posted in pool and hot tub/whirlpool areas and should take extra care with their own and their children's safety.

 

Are Norwegian pools and hot tubs/whirlpools handicap accessible?

All Norwegian ships have pool lifts. The following ships have lifts for the hot tub/whirlpool: Pride of America, Norwegian Breakaway, Norwegian Epic and Norwegian Getaway.

 

Shore Excursions and specialty dining can be purchased by guests sailing on any Norwegian ship. In addition, guests sailing on the Norwegian Epic will have the option to pre-purchase onboard Entertainment and Spa activities.

How do I book my Shore Excursions?

Click here to view the available Shore Excursions. An updated listing of Shore Excursions is available approximately 6 months prior to the first sailing of each cruise destination season. All tours are available to pre-request at My NCL, or you can call +912271279333 (US & Canada) or +912271279333 (UK). Once onboard, Shore Excursions can also be purchased at the ship's Shore Excursion Desk.

How do I book my Dining, Entertainment and Spa activities prior to sailing?

Onboard activities can be booked online at ncl.com/myncl; by calling +912271279333 (for Shore Excursions) and +912271279333 for Spa (Norwegian Epic only), Dining and Entertainment, or by contacting your travel professional.

Please note: Specialty dining can be pre-booked online for parties of up to eight guests. If you'd like to pre-book specialty dining for larger parties, please call us at +912271279333 for assistance. Our reservation agents will also be able to assist you if you would like to pre-book specialty dining for your group using more than one credit card.

Who will be asked to purchase cruise activities with a credit card?

Ticketed passengers who (1) purchased the cruise in US dollars, CAN dollars, GBP or Euro's, and (2) do not have a Shore Excursion, Dining or Entertainment reservation on record prior to June 29, 2011. Guests who do not meet all of these criteria will be able to pre-book activities, but will not be asked for payment at the time of booking.

Will my charges to my credit card be refunded if I cancel my bookings prior to sailing?

Cancellations made up to 24 hours prior to sailing will be refunded in full to the credit card on which the purchase was made. To cancel prepaid reservations prior to sailing, please call 866-896-3152 (for Shore Excursions) and +912271279333 (for Dining, Entertainment and Spa). Cancellations made after that point will be refunded as an onboard credit. To make a cancellation on board, please visit the Shore Excursion Desk (for Shore Excursions), or the Guest Services Desk (for Dining, Entertainment and Spa, or the Mandara Spa Reception Desk – Norwegian Epic only). For more information please click here.

What is the cancellation process once I’m on board?

Shore Excursions: Guests that cancel on board more than 48 hours prior to the tour will receive a refund for their purchase in the form of an onboard credit. Tours cancelled by guests less than 48 hours prior to arrival in the port where the tour is scheduled are non-refundable. Please note that certain tours, such as overland tours, customised tours and tours with theatre performances or special events may be subject to different cancellation fees. To make a cancellation on board or for additional details, please visit the Shore Excursion Desk.

Dining/Entertainment: Guests that cancel on board more than 24 hours prior to the booked activity will receive a refund for their purchase in the form of an onboard credit. If a cancellation is made less than 24 hours prior to the activity, no refund will be issued. To make a cancellation on board, please visit the Guest Services Desk.

Spa: Guests that cancel on board more than 24 hours prior to the booked activity will receive a refund for their purchase in the form of an onboard credit. Failure to do so may result in a cancellation charge up to 50% of the treatment price being assessed to your onboard account. To make a cancellation on board, please visit the Guest Services Desk or the Mandara Spa Reception Desk – Norwegian Epic only.

Will there be any cancellation fees if I cancel my onboard activity?

No. There will be no cancellation fees. Click here to review the Cancellation Policy.

How do I make Restaurant Reservations on board?

Reservations may be made by phone, in person at the designated Restaurant Reservations Desk, or at any specialty restaurant host desk during dinner service.

To ensure that our guests receive our best service, we can only hold your dinner reservation for 15 minutes. After 15 minutes, the unclaimed reservation will be released. For dinner reservations made on board, the full cover price per guest will be charged to the guest's account. For pre-paid reservations, no refund will be issued.

Air

Learn more about travel planning options designed to make your experience seamless, from air-to-sea.

Click here for more information.


What is the Air Promotion & Who is Eligible?

This promotion allows guests to buy airfare for the first guest and get airfare for the second guest for free. It is applicable to select 7+ night sailings.

Bookings must be made more than 110 days prior to sailing to qualify. Guests may choose round-trip or one-way flights at promotional rates. Land packages and cruise tours must be added no later than 75 days prior to embarkation.

The promotion applies to guests 1-2 on the reservation and is not applicable to categories IX, OX, BX, or MX (Sail Away Categories). Solo travellers receive 50% off promotional airfare each way. It is not valid for guests 3-8; they will pay the full promotional airfare amount.


What about Ground Transportation and Air Deviation Requests?

The Free Airfare promotion covers airfare and does not include ground transportation from the airport to the pier (and back). Ground Transportation is automatically added as an additional cost when airfare is chosen. If you decide to stay additional days pre/post cruise, ground transportation fees can be modified after booking. If you cancel your cruise, the fees are refunded. See the cancellation grid for more detail.

Air Deviation requests can be added up to 75 days prior to travel for a maximum of 2 days pre/post cruise. An air credit of $25 per guest per deviation will be applied to your reservation. Excludes any 2nd guest flies free offer. Date deviations can be added up to 75 days prior to embarkation. Please note that the addition or removal of a pre or post cruise deviation for bookings with air may result in the price of air changing. When requesting a Deviation, guests are responsible for airport transfers at an additional cost if selected.


Can you provide more details about the Air Promotion?

Air Promotion applies to economy, round-trip flights from select departure gateways only and will automatically apply. Air gateway(s) must be entered to prompt the promotional airfare.

If all guests in the stateroom are travelling from the same originating airport and arriving to the same destination airport, then they will be booked on the same flight.

Flights are booked and can be ticketed up to 30 days before sailing.

Norwegian books the airline for you.


Staying connected at sea has never been so easy. We have partnered with Starlink — the fastest Internet at sea — to help you stay connected through your entire voyage. For cellular plan options, simply contact your provider to choose the plan that's right for you before you embark on your holiday. Click here for more information.
Make getting your holiday started a welcome breeze. Enjoy priority check-in, boarding, tendering and debarkation. Plus, you’ll be able to indulge in complimentary daily breakfast room service, delicious canapés and a $50 spa credit to help you relax on your cruise. Click here for more information.
Norwegian Cruise Line offers Kosher dining options during your cruise with advanced notice. Simply contact our reservations experts at 1-800-237-7030 at least 30 days prior to your sail date and they will make note of your dining preference. If it is within 30 days of your sailing, please contact +912271279333 Ext. #11134. A notation will be made on your reservation and the onboard staff will be able to assist you in making your meal selections on embarkation day. Reservations: 1-800-237-7030
Treatment Descriptions The information provided on this website is designed to inform you about the various treatments offered on board by Mandara Spa which enables you to reserve a specific treatment day and time suited to your schedule. Please be advised that the treatment descriptions, durations, and availability are subject to change. Onboard Cancellation or Modification All changes must be made three (3) days prior to sailing. Once on board, you must provide 24 hours notice in the event you need to cancel and/ or modify your appointment. Please contact the Mandara Spa reception desk in the event you need to make a change to you appointment. Failure to do so may result in a cancellation charge up to 50% of the treatment price being assessed to you onboard account. Prices and Service Charge and Taxes For your convenience a 20% service charge will be automatically added to your spa (except Thermal Suite), salon, and fitness services. Age restrictions Guests must be at least 18 years of age to receive treatments or utilise the spa facilities unless participating in the kids or teens programme. Most salon services are available to guests of all ages. Fitness facilities are not available to minor guests. Please see restrictions posted outside of the Fitness Centre. Possible Restrictions We want you to have the most enjoyable spa experience possible. Although most of our treatments are suitable for all guests. Once on board, you will receive a comprehensive consultation from your Mandara therapist to identify any areas of concern. All treatments procedures are done so at the discretion of Mandara Spa.
Show Schedules and Descriptions The information provided on this website is designed to inform you about the entertainment options we are offering and enable you to reserve a specific show day and time most suited to your schedule. The show descriptions, which include approximate durations, are as current and accurate as possible and subject to change. Prices All prices are in U.S. dollars, capacity controlled and subject to change without notice. Pricing for "Cirque Dreams & Dinner" includes a meal as indicated in the show description. An adult must accompany participants under the age of 18. Cancellation or Modification NCL reserves the right to change show prices and times without notice. Shows are subject to cancellation or modification at NCL's discretion. Cruise schedules are subject to change at the discretion of the Captain, and may occasionally be affected by variations in arrival or departure times, inclement weather, and mechanical or equipment difficulties. Participants holding tickets for a cancelled show which does not have an additional cost will have the option to reserve another performance day/time subject to availability. Participants holding tickets for a cancelled show which has an additional cost will have the option to reserve another performance day/time subject to availability or receive a full refund. Refunds and Cancellation Fees Subject to the Cancellation or Modification provision above, cancellation of any show or entertainment event which has a cover charge must be done no later than 24 hours prior to the reserved show or entertainment event start time to receive a full refund. If cancellation occurs with less than 24 hours notice, the full price of the ticket will be charged. All show or entertainment event reservations can be cancelled by calling or going to the Box Office and advising the staff of the cancellation. Guests with Disabilities While NCL strives to make its show venues accessible to all its guests, inherent limitations exist that limit the number of guests with special needs who can view the shows at any one time. We urge such guests to advise the Box Office team of disabilities when reserving show times. Important Considerations Audio and video taping any show or entertainment event on any NCL ship is strictly prohibited.
General Information: Tour Descriptions, Durations and Departure Times The information provided on this website is designed to help you select the excursions most suited to your interests. The tour descriptions are as current and accurate as possible. Please note that occasionally changes in the descriptions do occur. Some tours will operate in an order that is different from; that presented in the tour descriptions. This helps to alleviate crowding at local venues. The individual tour descriptions include approximate durations and can be found under each tour name. Please note that departure times are subject to change. Participation in activities and excursions may involve physical exertion, and may be potentially hazardous or dangerous. It is the responsibility of each individual to determine whether you are capable of engaging in any activity. Participation in any activity or excursion is at your own risk. Photographs are for illustration purposes only used to represent the excursion experience and may not accurately depict the excursion, location, or activity indicated. Prices All prices are in U.S. dollars, capacity controlled and subject to change without notice. Prices for Hawaii only, DO NOT INCLUDE the additional Hawaiian State Tax that is assessed on all Shore Excursions. Prices include meals, refreshments as indicated in the tour description (including gratuities for these services), plus guide and entrance fees, unless otherwise noted. There is no charge for children under the age of 2 (at the time of sailing) who do not occupy a separate seat on most tours. Children's prices are only available as indicated at time of booking. Participants under the age of 13 pay child prices and participants 13 years of age and older pay adult prices (unless otherwise noted). An adult must accompany participants under the age of 18 on all tours. Due to weight and balance limitations as well as passenger safety and comfort, guests weighing 250 lbs. (113kg) or more (fully dressed) will be required to pay a surcharge to reserve extra space on the helicopter and all flightseeing tours. Cancellation or Modification Cruise schedules are subject to change at the discretion of the Captain, and may occasionally be affected by variations in arrival or departure times, inclement weather, and mechanical or equipment difficulties. NCL reserves the right to change Shore Excursion prices, itineraries and departure times without notice. Excursions are subject to cancellation or modification depending on the number of guests participating. NCL reserves the right to cancel a Shore Excursion for any reason, including inclement weather, and shall not be liable for any loss to participants. Participants holding tickets for cancelled Shore Excursions will receive a full refund. Should it be necessary to abandon a Shore Excursion due to difficulties en route, NCL will arrange the best possible refund for participants according to the circumstances. Refunds and Cancellation Fees Most tours may be cancelled one day or more prior to sailing, any exceptions to this are noted in the tour descriptions on NCL.com. Tour cancellations which occur one day or more prior to sailing shall automatically receive a full refund on the credit card used to purchase such shore excursion tour, unless the tour has a more restrictive cancellation policy or unless a balance remains due to be paid on the guest’s reservation. In order to receive a full refund a guest must cancel their reservation on a shore excursion tour, one or more days prior to sailing. If a guest cancels a shore excursion tour reservation within the cut-off window (one day or more prior to sailing) a full refund shall be posted to the credit card used regardless of whether or not the individual who made the purchase is sailing. Please allow 7-10 business days for the credit to post to the credit card account. Shore excursion tours can be cancelled prior to the start of the sailing by contacting a Shore Excursion Agent at +912271279333. In the instance that a tour cancellation is made by a guest outside of the cut-off date for such cancellations, the guest must request to cancel such shore excursion tour with the Shore Excursion Manager onboard. Once onboard, any refunds will be made to the onboard folio account of the Shore Excursion order contact person, not the original credit card used to secure the online order. This applies even in the event that shore excursions were purchased as a gift by someone who is not sailing. In the instance that at the end of the sailing, any onboard credit remains unused at the end of your sailing, such credit shall be refunded via check in the name of the Shore Excursion order contact person. Payment of the refund check will be mailed following sailing to the individual listed as the Shore Excursion order contact person. All tours cancelled by guests less than 48 hours prior to arrival in the port where the tour is scheduled to operate are non-refundable. Please note that certain tours, such as overland tours, customised tours and tours with theatre performances or special events may be subject to different cancellation fees. Check with the Shore Excursion Desk for details. If a flight departure is cancelled due to weather by the flight company in conjunction with the Shore Excursion Manager, a full credit will be provided. You can cancel a tour by returning the tour ticket to the Shore Excursion Desk and advising the staff of the cancellation. Refunds will be credited to the guest's onboard account. It should be noted that in the instance that an online booking for a shore excursion is made and a balance remains on guest’s reservation, payment made for the online booking shall be applied to the remaining balance on guest’s reservation. In the instance a guest requests to cancel a shore excursion reservation and a balance remains due on the guest’s reservation, the online booking refund will not be made to guest until full payment of the reservation is received. Guests with Disabilities While NCL strives to make its Shore Excursion programme available to all its guests, inherent tour venue limitations and/or tour operator limitations exist that are beyond NCL's control that limit the ability of guests with special needs to participate in certain Shore Excursions. We urge such guests to advise the Shore Excursion department of disabilities when requesting tours and to further meet with the Shore Excursion staff on board to discuss their disabilities as they relate to the unique characteristics of each Shore Excursion. We typically recommend independent transportation for the comfort and convenience of guests with disabilities. Our group shore excursions are offered in English. Depending on the booking situation, various excursions are also offered in German, Spanish, French, Italian or Russian (minimum number of 30 participants). The tours offered may vary from cruise to cruise. Please see the detailed information for your shore excursion on board. Important Information NCL makes arrangements for Guests for Shore Excursions solely for the convenience of the Guest; NCL does not act on behalf of or supervise the parties or persons who own, furnish, or operate such excursions, and the same are provided by independent contractors. NCL assumes no responsibility for, nor guarantees the performance of, any such excursion provider, and Guests acknowledge that NCL shall not be liable for losses or injuries arising from the acts or omissions of such provider.
Specialty Dining Packages (SDP) are available online for pre-sale or onboard during the first two days of the voyage. SDP is not available on 1 and 2-day sailings; On 3-day sailings, SDP is for sale on day 1 only. No refunds available if not all meals are used. SDPs are personal (per person, e.g., 2 guests cannot share 1 SDP meal) and non-transferable (guests cannot give their SDP meals to someone else). An SDP meal in a la carte restaurants includes 1 appetizer, 1 soup or salad, 1 main course and 1 dessert (does not apply to cover charge restaurants or Food Republic, Pincho Tapas Bar and Sushi, where a meal includes any 4 menu items). No sharing or to go orders permitted. SDP does not include beverages and additional and/or premium menu items will incur charges. A 20% gratuity and specialty service charge will be added to the package price. No SDP kids pricing available. We encourage guests to visit ncl.com/myncl to make dining reservations in advance. Reservations are not required but highly recommended, once onboard, reservations will be subject to availability. SDP meals can be enjoyed at Cagney’s Steakhouse, Food Republic, Italian, Le Bistro, Los Lobos, Moderno Churrascaria, Pincho Tapas Bar, Q Texas Smokehouse, Raw Bar, Seafood, Sushi and Teppanyaki. Dining options vary by ship. You may choose to use SDP meals in entertainment-based restaurants. There will be a 20% gratuity charge on all SDP entertainment-based restaurants. Venues/Events not included in SDP include: Room Service, SWIFT, District Brewhouse, The Bake Shop, Coco’s, O’ Sheehan’s Ice Cream Bar, Dolce Gelato, Special Occasion/Holiday menus and select Entertainment-based meals.

Guests booked on a full-ship charter to sail aboard a Norwegian Cruise Line ship are not eligible for this offer. Any full-ship charter guests during this period should contact their charter company or programme operator directly with any questions.

No. Peace of Mind allows you to defer decisions to a later date and therefore the cancelled cruise may not be re-booked using the FCC.

Final Payment and cancellation schedule for all voyages embarking May 1, 2022 forward will remain at our standard policy. The full cancellation and final payment schedule can be viewed here

FCCs from either suspended sailings or Peace of Mind can’t be converted into another currency.

Absolutely. However, for FCCs associated with the Peace of Mind policy, the FCC must be first generated and attached to the guest profile before it can be added to a reservation. It can then be applied to any new or existing reservation or group booking.

Yes. The policy applies to existing and active bookings or sailings with embarkation dates through and including May 31, 2022. The deadline to use Peace of Mind is January 31, 2022.

Applicable refunds will be returned to the original form of payment sixty (60) days after the request for the refund has been made. Policies for bookings made through Tour Operators or Wholesalers may vary, so please contact your Travel Partner for full details.

To cancel your reservation under our Peace of Mind policy, please contact your Travel Partner or call Norwegian Cruise Line at +912271279333. You or your travel partner must ask for Peace of Mind when cancelling. Cancelled reservations do not default to Peace of Mind, it must be requested

Travel protection is always highly recommended.

Any ancillary items sold by Norwegian Cruise Line will be refunded to the cardholder who made the original purchase (refunded to the original form of payment) and will not be included in the FCC. Ancillary pre-purchased items include:

  • Bon Voyage gifts and celebration packages
  • Dining or beverage packages (those not part of the Free at Sea (FAS) promotion)
  • Water and/or soft drink packages
  • Purchased on board credits
  • Internet packages
  • Photo packages

Policies for Sixthman full-ship charters may differ. Please contact Sixthman directly.

The full value of FCC will be credited back to the guest's Latitudes profile if cancellation is outside of standard penalties. Cancellation penalties will be withdrawn from the FCC amount if applicable and remaining balance will be attached to guest's profile.

We are not able to accommodate an individual guest electing to cancel on a reservation. To take advantage of the Peace of Mind policy, the entire reservation must accept the FCC.

As government regulations evolve, our health and safety protocols will evolve as needed to ensure compliance. This may mean different protocols from ship to ship based on local state or port requirements or in an abundance of caution to keep our guests and crew as safe as possible. For up-to-the-minute details on vaccination requirements, testing protocols, and health and safety procedures visit www.ncl.com/sail-safe.

IMPORTANT: To learn more about how to prepare your clients for sailing please visit the pre-cruise requirements page at www.ncl.com/prepare-for-your-cruise/2021 for all required documents and protocols. As government regulations evolve, our health and safety protocols will evolve as needed to ensure compliance. This may mean different protocols from ship to ship based on local requirements. For additional information, please visit www.ncl.com/travel-requirements-by-country.

FCCs can be applied to both individual and group bookings. Charters are excluded.

Norwegian’s Enhanced Peace of Mind Policy was available from December 30, 2021 through January 31, 2022.

For those cancelling under the Peace of Mind policy, the FCC will be applied to the guests' profile in 7 business days. If the booking is outside final payment, refunds will work as usual. As always, for more assistance, please call Norwegian Cruise Line at +912271279333 or your Travel Agent.

Peace of Mind future cruise credit (FCC) will be credited to the guest's profile via their Latitudes number within 14 business days. Communication will be sent to the travel partner and guest once the FCC is added.

POM FCCs must be redeemed by 12/31/2025, for sailings departing on or before 12/31/2025.

Normally, suites and staterooms are to be vacated by 8:00 AM on the morning of disembarkation.

Please be aware that these times may be subject to change due to itinerary adjustments. To stay informed about the latest updates, pay attention to the ship's announcements.

Stateroom readiness times on Embarkation Day are as follows:

  • - Haven Suites are ready around noon.
  • - Staterooms, excluding Haven Suites, are ready around 3:00 PM.

  • However, please note that these times are subject to change due to itinerary adjustments. To stay informed about the latest updates, pay attention to the ship's announcements.


    Reserving entertainment before your cruise can help you plan ahead and make sure that you do not miss out on our most popular shows. You can pre-book these onboard activities myncl.com following the schedule below:

    Haven

    26 days prior to sailing

    Suites, Club Balcony, Balconies, Oceanviews and Insides

    21 days prior to sailing

    Entertainment can be pre-booked 26 days prior to sailing for Platinum and above Latitudes members regardless of category booked.

    Guests should bring a spare overnight bag because all suitcases are collected the night before we return to homeport.

    Travel Tips:

    • • Luggage that is being hand-carried must be able to fit thru the x-ray machines, similar to airplanes if larger than that it must be checked. (Approximately 24" tall and 18" wide)
    • • We recommend that guests hand-carry medication, jewellery, breakables, or other valuables, an extra set of clothes for the first evening on board, and important documents (I.e Passports and Travel Documents)
    Norwegian Cruise Line offers ground transfers between the airport and the pier and vice versa. To arrange for transfers, have your airline documentation ready, log in into your myNCL account (an option to purchase your transfer will appear in Step 4 of your Online Check-In) or give us a call at +912271279333 at least 4 days prior to sailing.

    Reserving dining before your cruise can help you plan ahead and make sure that you do not miss out on our most popular restaurants. You can pre-book these onboard activities myncl.com following the schedule below

    Suites and Haven

    130 days prior to sailing

    Club Balcony Staterooms

    125 days prior to sailing

    All other staterooms

    • For sailings that are 6 days or less and are not a holiday sailing, 90 days prior to sailing
    • For sailings that are 6 days or less and are a holiday sailing, 120 days prior to sailing
    • For sailings that are 7 days or more, 120 days prior to sailing

    When it comes to what to wear, you can go resort casual or get decked-out and look your best - it's your call. That's the freedom of Freestyle Cruising. We even have special "Dress-Up or Not Night." It's the perfect opportunity to get your portrait taken with your family, that special someone or even with the ship's Captain.

    Cruise Casual: the Freedom of Freestyle Cruising

    Dress cruise casual anytime during the day, in the buffet and in most specialty restaurants. For women, it includes summer and casual dresses, skirts, regular or capri pants, shorts, jeans and tops. Khakis, jeans, shorts and casual shirts are fine for men. Swimwear is acceptable at the buffet and outdoor restaurant, but a shirt or a cover-up and footwear are required.

    Be sure to pack a sweater - the air conditioning can be chilly. Kids 12 and under are welcome to wear shorts in all our restaurants.

    Please Note: We want you to be comfortable, but tank tops for men, thongs, baseball caps, visors and jeans that are overly faded, with holes or tears and worn below the hips are not permitted in main dining rooms or specialty restaurants.

    All Decked-out: Smart Casual

    Dress smart casual in our more upscale specialty restaurants. For women, it includes slacks or jeans, dresses, skirts and tops. For men, it's jeans or slacks with a collared shirt and closed-toed shoes. Kids 12 and under are welcome to wear shorts in all our restaurants.

    Ready for Adventure: Shore Excursions

    Think about the shore excursions you'll be taking and pack accordingly, including comfy walking shoes. For kids and adults it's good to pack a pair of closed-toed shoes. You can check within the specific shore excursion for more information.

    Special Events: Theme Nights and Parties

    Our newest event, Norwegian's Night Out, is the perfect opportunity to get dressed up for an evening of cocktails, fine dining and great entertainment. You may also want to pack an all-white ensemble for our iconic White Hot Party.

    Carry-On Bag

    Guests should bring a spare overnight bag because all suitcases are collected the night before we return to homeport.

    Travel Tips:

    • • Luggage that is being hand-carried must be able to fit thru the x-ray machines, similar to airplanes if larger than that it must be checked. (Approximately 24" tall and 18" wide)
    • • We recommend that guests hand-carry medication, jewellery, breakables, or other valuables, an extra set of clothes for the first evening on board, and important documents (I.e Passports and Travel Documents)
    All E-Docs will be available up to 21 days prior to departure, provided full payment has been received and Online Check-In has been completed. Make sure you bring a printed copy of your eDocs with you to the pier as they will serve as your boarding pass. It is important to download your eDocs ahead of time as they will become unavailable 72 hours prior to sailing. You or your travel professional will be notified via email when your eDocs are ready to be printed. Please reconfirm your flight details.

    Passengers should not bring the following items onboard any Norwegian Cruise Line ship:

    • Drones (Game Flying Device)
      Guests are not permitted to bring drones onboard for safety of other guests, as well as the welfare of the vessel.

    • Samsung Galaxy Note7
      In light of recent safety issues with the Samsung Galaxy Note7, we are asking our guests who own this model to please avoid travelling with this mobile device. The Federal Aviation Administration has banned the Samsung Galaxy Note7 from all air travel, and until further notice, this device will be restricted from all Norwegian Cruise Line ships. Fire is one of the greatest threats at sea and due to the safety concerns these devices present, if one is found in a guest's possession or unattended in a stateroom onboard, our policy instructs the crew to confiscate the device for safekeeping. The device will remain in our possession, in a safe, monitored location, for the duration of the cruise. Guests can reclaim their device at the conclusion of the cruise from the reception desk.

    • Alcoholic or non-alcoholic beverages of any kind including water, soft drink and juices*
      For more information read our FAQ about "Can I bring water or soft drink on board?".

    • Unsealed food items will not be allowed onboard.

    • Firearms, weapons of any kind, ammunition, explosive substances or any goods of a dangerous nature

    • Irons / Ironing Boards and Steamers
      Guests are not permitted to bring and use their own irons or steamers onboard. Norwegian Cruise Line carries a limited number of irons and ironing boards which can be loaned to guests for a few hours at a time. They can be requested through housekeeping or Guest Services Desk.
      Irons and steamers would both be taken from guests at embarkation and returned at the end of the sailing.

    • Animals of any kind, except service or guide animals, provided the passenger notifies Carrier prior to the cruise of his intention to bring such animal and agrees to take sole responsibility for any expense, damage, injuries or losses associated with or caused by such animal.

    • Large Batteries, Emergency Position Indicating Radio Beacons (EPIRB), ham radios, satellite phones, transformers, lasers and laser pointers are not allowed onboard.

    For a full list of items that are prohibited onboard, please CLICK HERE

    If you have any food allergy or a dietary requirement that requires Kosher meals or gluten-free food product, please advise a Norwegian Reservations Agent, or your Travel Agent at the time of booking. Obtaining the product for many of these requests requires 30-days notice prior to sailing, and we want to ensure that we are able to fulfill your request. We cannot guarantee Kosher Meal requests made within 30 days of sail date. For the protection of all of our guests, it is not permissible to bring aboard any food items that would require preparation by the ship's staff, or food items that would require cold storage in our kitchen facilities.

    All guests must provide key personal information prior to boarding the cruise ship. Travel to some destinations require passports and/or special visas and travel authorizations.

     

    Click here for travel documentation requirements and information before you complete your Online Check-In form.

     

    Identification requirements for domestic airline travel will change for US Citizens in 2018. Please read this important information on our Required Travel Documentation page.

    Passengers should not bring the following items onboard any Norwegian Cruise Line ship:

    • Drones (Game Flying Device)
      Guests are not permitted to bring drones onboard for safety of other guests, as well as the welfare of the vessel.

    • Samsung Galaxy Note7
      In light of recent safety issues with the Samsung Galaxy Note7, we are asking our guests who own this model to please avoid travelling with this mobile device. The Federal Aviation Administration has banned the Samsung Galaxy Note7 from all air travel, and until further notice, this device will be restricted from all Norwegian Cruise Line ships. Fire is one of the greatest threats at sea and due to the safety concerns these devices present, if one is found in a guest's possession or unattended in a stateroom onboard, our policy instructs the crew to confiscate the device for safekeeping. The device will remain in our possession, in a safe, monitored location, for the duration of the cruise. Guests can reclaim their device at the conclusion of the cruise from the reception desk.

    • Alcoholic or non-alcoholic beverages of any kind including water, soft drink and juices*
      For more information read our FAQ about "Can I bring water or soft drink on board?".

    • Unsealed food items will not be allowed onboard.

    • Firearms, weapons of any kind, ammunition, explosive substances or any goods of a dangerous nature

    • Irons / Ironing Boards and Steamers
      Guests are not permitted to bring and use their own irons or steamers onboard. Norwegian Cruise Line carries a limited number of irons and ironing boards which can be loaned to guests for a few hours at a time. They can be requested through housekeeping or Guest Services Desk.
      Irons and steamers would both be taken from guests at embarkation and returned at the end of the sailing.

    • Animals of any kind, except service or guide animals, provided the passenger notifies Carrier prior to the cruise of his intention to bring such animal and agrees to take sole responsibility for any expense, damage, injuries or losses associated with or caused by such animal.

    • Large Batteries, Emergency Position Indicating Radio Beacons (EPIRB), ham radios, satellite phones, transformers, lasers and laser pointers are not allowed onboard.

    For a full list of items that are prohibited onboard, please CLICK HERE

    Arrival at the Cruise Terminal:
    For your comfort and convenience, we recommend that guests who have not completed their Online Check-In arrive at the cruise terminal no later than two (2) hours prior to the scheduled embarkation time printed on your cruise documents. Guests who have completed their Online Check-In should arrive at the terminal no later than one (1) hour prior to the scheduled embarkation time printed on your cruise documents. We STRONGLY recommend guests complete their Online Check-In at least four (4) days prior to sailing.

    Final Boarding Time:
    In order to facilitate the embarkation process, the processing of your eDocs, and to comply with new government regulations governing departure manifest, all guests are required to complete check-in at the cruise terminal and be onboard the ship no later than one hour prior to the departure time noted on their cruise documents or they will not be permitted to sail. Please note that guests who have not filled out their Online Check-In must arrive at the port two (2) hours prior to sailing.

    Joining or debarking the ship at any time outside of the published embark/debark port is not permitted for the following reasons:

    • Itineraries are subject to change without notice.
    • Violation of the Passenger Vessel Act (Jones Act), if applicable.

    Approval to embark or disembark mid-cruise may be allowed only in cases of emergencies. Please note that embarking or disembarking mid-cruise may result in a violation of the Passenger Vessel Act (Jones Act), resulting in a fine starting at $798 per person.

    Boarding Time in Ports of Call:
    In all ports of call, it is also the guest's responsibility to be back onboard the ship no later than one (1) hour prior to the ship's scheduled departure time. Please be aware that shipboard time may differ from the port of call and it is the guest's responsibility to follow the shipboard time. In the event a guest misses the ship, it will be the guest's responsibility to pay all expenses incurred to rejoin the ship.

    Each person is allowed up to two pieces of personal luggage on board, with each piece weighing a maximum of 50 pounds. However, if passengers are travelling by air, they need to check with the airline for specific restrictions.
    My NCL is where you either Log In or Create a profile for NCL.COM. Simply click on "Log In to My NCL" (top right of any page) to access all of your important pre-cruise information, complete your Online Check-In, book a cruise and reserve Shore Excursions. Once you've completed your Online Check-In you can download eDocs. A detailed summary of your cruise holiday that acts as your boarding pass. Click here to learn more.

    Yes. In order to transfer an FCC, and in an effort for us to best assist you quickly, please follow the instructions below:

    • Submit your FCC Transfer Request Here: https://www.ncl.com/case-submission
      • Include the following information in the comments field:
        • Completed FCC transfer request information as listed below. You may include multiple requests on one case so long as the request is complete and proper consent from current coupon owner is included (either in an attached email or by the current owner being the one to submit the case)
        • FCC TRANSFER REQ - Coupon ID #XXXXXXXX
        • Booking Advisor Name:
        • Original Peace of Mind or Suspended Sailing reservation number that generated the FCC being transferred
        • Client ID and name of Current FCC Owner who is authorising the transfer
        • Client ID and name of Guest Receiving the FCC
        • FCC Coupon numbers
      • Case submission to also Include:
        • Attachment of email from current FCC owner authorising transfer.
          (*Note: Failure to include will result in the transfer request being denied.)

    Example Transfer Request:

    FCC TRANSFER REQUEST FORM 2021

    EXAMPLE INFO

    Booking Advisor Name

    John Smith

    POM or Suspended Sailing reservation number that generated the FCC being transferred:

    12345678

    Client ID of Current FCC Owner

    111111111111

    Client ID of Guest Receiving FCC

    222222222222

    FCC Coupon Number(s):

    98765432

      SPECIAL NOTES:
      • Please allow up to 7 business days for the transfer request to be completed.
      • Only the entire and full original value of Peace of Mind and suspended sailing FCCs worth 100% of the fare paid, as well as the bonus 25% or 50% FCCs, are eligible for transfer.
        • Partial value transfers or transfers of remaining FCC balance are not permitted.
      • An email from the current FCC owner requesting the transfer to be made must be included when submitting the transfer request via https://www.ncl.com/case-submission
      • Insurance FCCs and 10% bonus FCCs are not transferrable
      • Once the transfer takes place, the receiving guest is now the owner and the previous owner cannot request a transfer back.
      • Only one transfer or exchange of ownership will be allowed per FCC. This is applicable to Peace of Mind and suspended sailings FCCs, including 25% and 50% credit FCCs issued for suspended sailings.
        • The only exception is if the current owner is requesting to transfer back to the original owner that the FCC was issued to.
      • Once the transfer is completed, a confirmation email will be sent to the email provided at time of case submission. At that time, the receiving guest will be able to apply the coupon to the desired reservation.

    Yes. FCCs are transferable. For information on how to transfer an FCC, please follow the instructions available here: https://www.ncl.com/fcc

    The FCC cannot be applied or used for the following:

    • Amenities
    • Dining/beverage packages that are not part of the Free at Sea programme
    • Internet packages that are not part of the Free at Sea programme
    • Shore excursions booked while onboard
    • Onboard credit
    • Water/soft drink packages
    • Bottles of wine
    • Onboard amenities such as: Bottles of wine, bon voyage gifts, celebration or photo packages

    The original, full value FCC can be applied and used for the following:

    • Voyage Fare
    • NCFs
    • Government Fees and Taxes
    • Pre-paid service charges
    • Beverage or dining gratuities (if part of the Free at Sea promotion selection)
    • Flexible air purchased through Norwegian Cruise Line
    • Hotel purchased through Norwegian Cruise Line
    • Cruise tours purchased through Norwegian Cruise Line
    • Pre-booked and pre-paid shore excursions
    • Transfers
    • Essentials, Booksafe Standard or Platinum Travel Protection insurance

    Yes.

    Absolutely. However, for FCCs associated with these affected cruises, the FCC must be first generated and attached to the guest profile. Once the FCC is added to the guest profile, FCCs can then be applied to any existing booking or newly created booking.

    While we understand this change may cause some out of pocket and unexpected expenses for affected guests, they will not be reimbursed for those costs. We recommend that guests who purchased travel protection or independent travel insurance submit a claim through their carrier.

    No, guests will receive the full value of their winning bid within the FCC and can apply that towards the sailing and category of their choice. Guests can then participate in a new bid once invited to bid for the newly selected sailing.

    The original FCC amount will be returned to the guests' profile. If an affected booking has a previously applied FCC (as a result of a previous suspended sailing), the enhanced value future cruise credit will not be applicable. Bookings under this circumstance are not eligible for a cash refund and will receive the original value of the FCC back to the guests' profile.

    Note FCCs have no cash value and cannot be redeemed for cash. If a guest opts to retain the FCC provided, the guest hereby agrees to all of NCL’s terms and conditions associated with the FCC, which can also be found on www.ncl.com/cruise-faq.

    To offer our guests even more flexibility for future holiday planning, some under some circumstances who hold outstanding Future Cruise Credits (FCC) may submit a request to convert their FCC to a monetary refund. Guests who elect to request their FCC to a monetary refund will receive the original cruise fare paid, back to their original form of payment and forfeit any bonus FCCs attached to their Latitudes profile. Any guest wishing to request a monetary refund (of their original cruise fare paid and in lieu of their active FCC, including bonus amounts) must submit a refund request via the Guest Relations Case Submission page at: https://www.ncl.com/case-submission.

    CruiseNext deposits applied to a reservation cancelled under our Peace of Mind policy will not be reissued. The value will be included in the POM-NRD credit that was issued.

    CruiseNext deposits applied to a suspended reservation will be returned to the guests profile.

    The following will not be applied to the FCC or refunded:

    • Special Promotional Onboard Credits (OBC)

      At time of cancellation, all promotional offers, amenities, and value adds will be removed from the booking and will not carry-over to future reservations. Future reservations are subject to prevailing fares and offers in market at the time of booking.

      If the cruise fare for the new booking exceeds the FCC's value, guests will be responsible for the difference. Alternatively, if the new cruise fare is lower than the FCC's value, the remaining balance will be returned to your FCC.

      The Cruise Norwegian mobile app is not intended for children under the age of 13. However, permission by a parent or guardian in the same stateroom can be granted through their mobile app. To grant permission, a parent must log into the app with their information, open the main menu and navigate to the Preference Centre, select the CHILD ACCESS menu option, and follow the instructions.

      Services are available to store your luggage at the following ports.

      Port Price Details
      Barcelona 9,90€ per bag
      Venice 4,00€ per piece of luggage Luggage must be collected before ship’s sailing when the luggage deposit closes
      Copenhagen and Civitavecchia n/a Luggage storage is not available
      Tampa $7 USD for 2 guests (up to 4 bags)
      $10 USD for 3 guests
      New Orleans $25 USD for the first four (4) pieces of luggage
      $5 USD for each additional piece.
      All luggage within an order must have matching names. Oversized/overweight items may incur an additional fee. Service include delivery to airport.
      Seattle $3.50 USD per bag Must be picked up by 3pm
      Vancouver $7.50 USD per bag Luggage storage is only offered at Canada Place.
      Los Angeles n/a Luggage storage is not available

      Please note that Hawaii, Miami, Boston and New York have no luggage storage available.

      As the health and well-being of our guests and crew is of the utmost importance, indoor public areas, with the exception of the cigar lounges and the casino, throughout all our ships are smoke-free. Dedicated outdoor areas are assigned to smoking.

      Indoor Areas

      Cigar Lounge: Cigar smoking is permitted in the designated cigar lounge. Cigarettes, pipe, electronic cigarettes and vapor smoking devices are not permitted in the cigar lounge. Cigar and pipe smoking on board Norwegian Sky, Norwegian Sun, Norwegian Star and Pride of America is permitted only in designated outdoor areas as there is no cigar lounge onboard.

      Casino: Norwegian Bliss, Norwegian Joy and Norwegian Encore have a designated smoking room within the Casino. On all other ships, active Casino players may smoke cigarettes, electronic cigarettes and vapor smoking devices in the Casino during gaming hours. Cigar and pipe smoking is not permitted in the Casino.

      Staterooms: Guests are not permitted to smoke cigarettes, cigars, pipe, electronic cigarettes and vapor devices in their staterooms or on their balconies. Smoking inside your stateroom or on your balcony will result in a $250 USD cleaning charge added to your onboard account. If cigarette burns on furniture, linens, towels or carpeting are detected; guests will be advised and charged for the damages. Guests in the Garden Villas may smoke in their private garden and on their private sun decks.

      Outdoor Areas

      Smoking, including cigars, pipe, electronic cigarettes and vapor smoking devices, is not permitted in or near venues serving food, the jogging track, outdoor sporting venues, children's pool areas, Vibe Beach Club, Posh Beach Club or The Waterfront.

      The Haven: On ships with The Haven complex, smoking is not permitted in The Haven courtyard area, but is permitted in The Haven Sun Deck area (forward) on Breakaway Class and Breakaway Plus Class.

      On Breakaway and Breakaway Plus Class ships and Norwegian Epic:

      On Norwegian Breakaway, Norwegian Getaway and Norwegian Epic, cigarettes, electronic cigarettes, cigars, pipe smoking and vapor smoking devices are permitted on deck 15 mid-ship, port side (limited area) and Spice H2O, starboard side.

      On Norwegian Escape, cigarettes, electronic cigarettes, cigars, pipe smoking and vapor smoking devices are permitted on deck 16 mid-ship, port side (limited area) and Spice H2O, starboard side.

      On Norwegian Bliss, cigarettes, electronic cigarettes, cigars, pipe smoking and vapor smoking devices are permitted at Spice H2O, starboard side.

      On Norwegian Joy, cigarettes, electronic cigarettes, and vapor smoking devices are permitted on deck 16 mid-ship, starboard side.

      On Norwegian Encore, cigarettes, electronic cigarettes, cigars, pipe smoking and vapor smoking devices are permitted in the Smoking Room on Deck 8, portside.

      On Jewel and Star Class ships and Norwegian Spirit:

      The designated smoking areas for cigarettes, electronic cigarettes, cigars, pipe smoking and vapor smoking devices are permitted on deck 13 forward port side.

      On Norwegian Sky and Norwegian Sun:

      The designated smoking areas for cigarettes, electronic cigarettes, cigars, pipe smoking and vapor smoking devices are permitted on deck 12 forward by the entire bar. During inclement weather, deck 11 forward port side by the towel station is the temporary alternative location.

      On Pride of America:

      The designated smoking area for cigarettes, cigars, pipe, electronic cigarettes and vapor smoking devices are permitted at Waikiki bar on deck 13 aft.

      You may purchase wine, or gifts, such as fruit baskets, champagne, birthday cakes, canapés, flowers or other gifts for your stateroom. Please let us know at least three weeks before sailing. Click here for more information.
      All staterooms and suites have mini-safes. Please note, however, that Norwegian is not responsible for valuables left in staterooms or elsewhere on board.
      Beauty parlor and spa services include hair styling, manicures, pedicures, facials and massages in our Mandara Spa Salon. Gift shops feature duty-free shopping, with fine jewellery, perfumes, clothing, cosmetics and limited drug store items. Laundry & dry-cleaning services. Internet Café. Art auctions. Photographs taken throughout the cruise.
      What time would you like it to be? That's the freedom and flexibility you get when you cruise with Norwegian. We offer open-seating dining in a variety of restaurants and cafés with individual menus, so it's your choice.
      All our ships are equipped with 24 hour Internet Cafés. Click here for more information on rates and services. Wireless internet (also known as Wi-Fi) is also available throughout Norwegian's entire fleet.
      No. Parents are not allowed to leave their minor child(ren), under 17 years old, onboard without adult supervision or adult guardianship. Anyone under the age of 17 is a minor. A minor child/teen is not able to be a guardian for another minor/child. Parents found to have left their minor(s) unattended, are subject to fines, ship dismissal, and a legal investigation. Splash Academy is offered on port days for children 3-12 years old. Currently not being offered. Teens should accompany their parents ashore. Entourage opens an hour before departure.
      Identification bracelets are issued to children ages 3 - 12 when registered for the youth programmes and worn for the entire cruise. The bracelet is colours-coordinated for each age group, and displays the child's safety muster station and any allergies. Medical conditions are coded privately for internal use.
      Norwegian Cruise Line Holdings does not provide one-on-one care or babysitting on any ship.

      Only on port days, depending on the arrival of the ship into port, Port Day Meals are offered and may include a combination of breakfast, lunch and/or dinner. The Port Day Meal fee of $6.00 USD per child/per meal, applies for the supervision of children during the scheduled meal times. Please check the activity programme onboard for the Port Play Mealtime slots. Splash Academy does not offer dinner service if the ship departs the port at 5:00pm or earlier, therefore, if your child was dropped off for afternoon lunch/port play, it is highly requested that you check on your child by 5:30pm as he/she may be hungry.

      The Safety Assimilation Drill is a short safety drill and message conducted early in the sailing to allow for youth and staff in Splash Academy to be aware of the established processes in the unlikely event of an emergency. The youth do not leave the facility.

      Yes, unless you are issued a handy phone or pager, which requires at least 1 authorised pick up person to remain onboard in case the staff or child needs your assistance. The Youth Programme Manager will enquire with the security team.

      This policy is in place for the safety of your child. Pagers and handy phones do not work ashore from the ship.

      Handy phones or pagers will be given out for the following reasons:

    • -If your child is in nappies
    • -If your child or staff needs your assistance beyond the scope of the youth programmes care provided

    • Youth Programme Manager reserves the right to issue a handy phone or pager to parents if the situation with the child requires parent/pick-up person assistance.

      If a handy phone or pager is issued to you and your child is signed into the programme, not responding to a page or call within 15 minutes will result in a $75.00 fee and your child will be dismissed from the programme.

      If a handy phone or pager is issued a fee of $150.00 will be applied to your onboard account if the device is not returned or if it is returned broken.

      Most drop offs will take place in the Splash Academy; however due to high counts the 10 - 12 year old programme may be in a different location. This is not meant to cause inconvenience as it allows us to take in more children.

      It is recommended that you check the Dolphins Programme for all drop off locations.

      Yes. Teens are always expected to be courteous and respectful. When entering Entourage, Teens should have their key card and wristband available/visible. Teens are also responsible for any personal items brought to activities and events. Teens participating in our programmes are prohibited from smoking, drinking alcohol and using profanity. Violence and vandalism will not be tolerated.l.

      It is highly encouraged that teens/parents discuss when they plan to attend Entourage. In addition, Parents should establish a plan to know where the teen will be when not in Entourage.

      There is a 1:00 a.m. curfew for all teenage guests. Teens must proceed to their staterooms unless they are accompanied by their parent/guardian. All crew members are instructed to report inappropriate behavior to Ship Security.

      For safety reasons, Norwegian Cruise Line Holdings strongly discourages teens from travelling ashore alone in the ports of call.

      Great family fun is offered throughout the cruise. Activities are subject to change per ship/itinerary but may include shipboard challenges, a circus show, movie night, sports competitions, scavenger hunts, dance parties, game show challenges and poolside challenges.

      Please remember that a parent or guardian is required to be present throughout the duration of the activity in order for the child to participate in designated Family Activities.

      Yes. 24-hour Internet service and arcade games are available on the ship and are accessible with your stateroom key card. Fees are charged directly to your onboard account. Parents, if you do not wish for your child to have access, please visit the reception desk and deactivate your child's card.

      Youth Programmes and Youth Programme facilities adhere to fire code safety and maximum occupancy* guidelines outlined per vessel based on Fire Safety Standard Code. In the event the facilities reach maximum occupancy, there could be delayed wait times for drop off.

      *Maximum Fire Code Capacity refers to the maximum number of children and staff allowed inside the Youth Facilities at any time to provide safety and prevent overcrowding. Splash Academy and Entourage staff are required to enforce the set limits and reserve the right to temporarily suspend drop off service to registered guests once the maximum capacity has been reached. Access to facilities will be granted once children/teens are signed -out or picked up and space becomes available. The service is available on a first come first served basis.

      Parents or guardians must alert the Youth Staff of any allergies, required medications or special needs of their child/teen when registering. If a child has a severe allergy and uses an epipen, the epipen must come with the child.

      The Youth Programme Manager has the right to issue a handy phone based if the need is determined.

      Youth Staff are not allowed to administer any medication to any child.

      It is recommended for parents to contact the access desk for any severe allergies, medical conditions or specials needs by calling (toll free) +912271279333 or by sending an email to accessdesk@ncl.com

      If a child/teen of any age is not feeling well, he/she should visit the medical centre. Before returning to the programme, he/she must be cleared by the doctor. Please refer to Childhood Exclusion Policy that is posted outside all Youth Programme facilities. A standard medical centre charge may apply.

      • Step 1: Verbal Warning - Teens exhibiting inappropriate behaviour will be asked to stop immediately.
      • Step 2: Parent Notification - If the inappropriate behaviour does not stop, parents will be notified and informed that if the behaviour doesn't change, the teen will be dismissed for 24 hours or dismissal from the programme may occur, depending on the severity of the inappropriate action.
      • Step 3: 24-Hour Dismissal with Parent/Ship Notification - If the inappropriate behaviour does not stop, he/she will be dismissed from the Entourage and Teen Programme for 24 hours. Parents and Ship Security will be notified

      IMMEDIATE DISMISSAL:: Any teenager passenger exhibiting violence, vandalism, vaping, or intoxication when participating in the Teen Programme or using Entourage, will result in immediate dismissal for the entire sailing. Parents and Ship Security will be notified.

      In an unlikely event of an emergency, if teens are in Entourage, the Teen Counsellor will direct the teens to their Assembly Stations; however, teens are personally responsible for proceeding to their Assembly Stations. Parents should ensure that their teen(s) are familiar with their Assembly Station location number or letter. This information can be found on the guest key card and on the back of the stateroom door.

      For overall safety, parents are responsible for their children at all times, even when not present.

      • Step 1: Verbal Warning - The Youth Counsellor addresses the child and it is explained that his/her behaviour is unacceptable and needs to be improved immediately.
      • Step 2:Reflection Time - If the child continues to disobey the Youth Counsellor, a time out is issued and the parents are notified at pick-up time.
      • Step 3: Suspension - If a time out is not effective in eliminating the inappropriate behaviour, the parents are located and the child is dismissed from the programme for 24 hours. The child is then welcomed back after the time frame noted.
      • Step 4: Dismissal - Once the child is allowed back into the programme after the initial dismissal, if any disobedient behaviour continues, the child will no longer be allowed to participate. More severe behaviors may warrant a higher discipline as deemed appropriate by the Youth Programme Supervisor.

      Entourage combines the hang out zone, dance zone, game zone and party zone. The Teen Counsellors plan intriguing activities and challenges to keep the teens coming back for more. Activities and games may take place around the ship. Parents should know that the activities are hosted by the Teen Counsellors. However, when activities take place around the ship, Entourage may be unsupervised.

      For overall safety, children should pack and be expected to wear to closed toe sneakers when participating in activities at the Sports Court. In addition, children can decide to pack items that match with the common themes; but please know that items will also be created and made onboard for each theme for the children. We focus on creativity, self-expression, and engagement.

      5-9 year olds: Pirate, Superhero, Spy Night, Survivor, Make It To Mars, PJ Party, Glow

      10-12 year olds: Spy Night, Survivor, Hollywood, Dance Parties, Glow

      Yes, detailed activity agendas are available on embarkation day which advertise the schedule of activities for Splash Academy and Entourage for each age group.

      Activities are flexible and subject to change. Entourage activities will be rescheduled (when possible) if there is no participation after the first 15 minutes of the scheduled activity.

      Activities are flexible, subject to change, and age groups could be combined. Entourage activities will be rescheduled (when possible) if there is no participation after the first 15 minutes of the scheduled activity.

      Yes. Since Norwegian Cruise Line Youth Counsellors in Splash Academy are not able to provide one-on-one-care or babysitting, the parent(s) will be called to pick up their child after 15 minutes of continuous crying. The step process for care is as follows:

      • Step 1: Comfort the child
      • Step 2: Redirect the child
      • Step 3: If the child is still crying, the parent will be called. It is expected that the parent come to check on their child in person within 10 minutes of the call.

      Nursery Attendants on the Norwegian Escape will call the parents to check on their child after 10 minutes of continuous crying. The step process for care is as follows:

      • Step 1: Comfort and Redirect the child
      • Step 2: Check for nappy change, hunger, thirst
      • Step 3: If the child is still crying, the parent will be called. It is expected that the parent pick up within 10 minutes of the call.

      Parents should be aware that Norwegian Cruise Line Youth Counsellors in Splash Academy on any ship are not able to assist children in the washrooms. This includes pulling up/down pants, buttoning/unbuttoning pants and/or wiping assistance. A pager or handy phone will be issued to alert you when your child needs assistance. Any parent or at least one authorised pick up person of a child needing assistance in the washroom and using the drop off service, on sea days or ports must be reachable and remain on board as papers and handy phones do not work ashore. A $75.00 USD fee will charged to the parent's onboard account and the child will be dismissed from programme if the authorised pick up people leave the ship and/or cannot be reached.

      Children must be fully potty trained to participate in Splash Academy. Splash Academy will not accept children in nappies of pull ups.

      Identification bracelets are issued to children ages 3 - 12 when registered for the youth programmes and worn for the entire cruise. The bracelet is colours coordinated for each age group, displays the child's safety muster station and any allergies. Medical conditions are coded privately for internal use. Please refer to FAQ Are there any fees I should be aware of?

      Norwegian Cruise Line Holdings does not provide one-on-one care or babysitting on any ship.

      Temporarily not available

      On port days, children ages 3 - 12 are combined for programming from arrival into port until departure from port or 6:00 pm, whichever comes first. Please know that children under 12 are supervised when in Splash Academy.

      Note to parents:

      If parents go ashore, it is recommended to use the Splash Academy services for children under 12 year old. Parents should never leave their child(ren) unattended on the ship during a port day with no guardianship. Parents found to have left their minor (under 17) onboard with no guardian is subject to fines, ship dismissal, and a legal investigation.

      Parents or Primary Guardian(s) (if children are not travelling with their parents) may select a total of four (4) people (including themselves) to drop off/pick up their child(ren) from Splash Academy (Fleetwide).

      The authorised drop off and pick-up people are the same people and must be listed on the child's profile at the time of registration and must be 18 years of age or older..

      Splash Academy, and Entourage are adult free zones (18+) regardless of what programme is taking place.

      Parents/guardians/adults are only allowed in Splash Academy and Entourage facilities on embarkation day during the registration process.

      Any parent with a special needs child that would like additional information, please contact the access desk in advance of sailing by calling toll free +912271279333 or by sending an email to resoffice@ncl.com.

      If a 12 year old is registered for Splash Academy, it is understood that 12 year olds need special attention and programmes; therefore the Dolphins Youth Counsellors offer more mature games/theme nights and schedule Entourage Take-Overs allowing the Dolphins to enjoy the lounge, video games, air hockey, foosball, music videos and much more.

      NCLH has a strict no age bumping policy, unless the children have a birthday during the cruise. The birthday policies for each age group are as follows with no exceptions:

    • - Children turning five (5) years old during the cruise are welcome to register for and participate in the 5-9 year old age group beginning embarkation evening.
    • - Children turning ten (10) years old during the cruise are welcome to register for and participate in the 10-12 year old age group beginning embarkation evening. Sign in and out privileges* only apply after the child turns 10 years old.
    • - Children turning thirteen (13) years old during the cruise are welcome to register for and participate in the Entourage Programme beginning embarkation evening.
    • - Children turning eighteen (18) years old during the cruise are legal adults and will not be able to continue participation in Entourage as of their birthday.
    • Flexible Programming allows for the children to choose their interest-based activity. There will many options for them to explore from Dynamic, Creative, Gaming, and Chill. They can choose one or they can choose all of them. The activities will vary per session.

      Yes, although children are registered for and placed in the appropriate age group based on their date of birth at the time of sailing for quality programmes. For quality programmes, certain hours within the programme, called Feel Free Play, are designated for friends and siblings to play together. When Feel Free Play is not in session, children are placed in their appropriate age groups for programming. No exceptions will be made to age bump to a different age group.

      Please check the Splash Academy Activity Programme for the Feel Free Play activities and time slots.

      It is not advised for a child to bring in electronics or personal items to Splash Academy. In the event the child does bring in an item, the child is fully responsible for the item if lost or damaged. In addition, while in programme, the device should be used on a limited basis as to not distract other children from the programme. We also reserve the right to remove the item in attempt to control shared content that may be inappropriate for all ages.

      Overall, there are very few fees associated with the Youth Programmes.

      • Splash Academy Bracelet Reprint Fee: $5.00 USD
      • Splash Academy Late Pick Up Fee: $1.00 per minute.
      • Entourage Wristband Lost and/or Cut Replacement Fee: $20.00.

      Parents can allow their 10 - 12 year old to sign themselves out of Splash Academy after two hours of participation.

      It is recommended for parents to make the first initial drop off so the Youth Staff have the opportunity to meet you. In order to sign themselves in and out of the programme, the 10-12 year olds must have their key cards and their parents location.

      The authorisation ends nightly at 10:30 p.m. Therefore, at 10:30 p.m., the 10 -12 year old will be signed out from Splash Academy, unless the parent registers the child for Late Night Fun Zone.

      If the child does not wish to remain in Splash Academy for the two hours, the parent or another authorised pick up person or another authorised guardian can pick up the child at any time.

      Please refer to FAQ regarding authorised pick up people.

      The sign out authorisation does not apply on Port Days.

      It is recommended that parents decline the authorisation if they do not want their 10 - 12 year old unattended or if the child has a moderate to severe special need. It is also recommended for safety purposes, to establish a meet-up plan for 10-12 year olds who are given the sign out authorisation so you are aware of where they are when not in the programme.

      Opening hours on Sea Days and Port Days while the ship is sailing are posted onboard the ship or via the Freestyle Daily.

      Splash Academy and Entourage are complimentary and optional programmes.

      The programmes below are temporarily not available.

      Late Night Fun Zone is a group-sitting, drop off, fee-based service for children ages 3 - 12 years old. Late Night Fun Zone is run by the Youth Staff, inside Splash Academy. Late Night programming continues the theme throughout the evening.

      Late Night Fun Zone Hours of Operation
      Nightly: 10:30 p.m. - 1:30 a.m.

      Late Night Fun Zone Fees
      $6.00 USD per hour/per child, $4.00 USD per hour/per child siblings; Fees are charged to the guests onboard account. Late pick up fees will apply. Fees may differ during holidays.

      Parents are encouraged to register in advance. The Late Night fee is charged to your onboard account. Sign out authorisation for 10 - 12 year olds does not apply during Late Night Fun Zone. If there are no children registered or dropped off by 11:30 p.m., the youth centre will close for the evening.

      Refer to FAQs “Are there any fees I should be aware of?”

      On all ships, for Splash Academy and Entourage, a one-time registration is to be completed by a parent or guardian (if child is not travelling with their parent) for each child/teen age 5 - 17. Children/teens can then participate as frequently as they choose. Norwegian requests that you let the Youth Staff know if your child has allergies, is taking any medications, or has any special needs by noting this on the Registration Form.

      Guppies Nursery is permanently closed on Norwegian Escape.

      GUPPIES
      6 months - under 3 years old

      SPLASH ACADEMY
      3 - 12 years old

      ENTOURAGE
      Entourage: 13* - 17 years old

      *Age eligibility is based on the age of the child at the time of sailing, according to their birth certificate or passport reflected on the ships manifest.

    • - A child must be 3 years old to register for Splash Academy.
    • - A child must be 13 years old to register for Entourage. (Please refer to the birthday exception.)
    • - A child who turns 18 during the cruise is considered a legal adult and will not be able to continue participation in Entourage.

    • The minimum age eligible for Splash Academy is 3 years old at the time of sailing, based on the child's date of birth, according to their birth certificate or passport reflected on the ships manifest.

      **Refer to FAQ: What do I need to know about the 10-12 year old parent sign-out authorisation?

      Youth Programmes represents are family and youth programmes for families and children 3 to 17 years old:

      Family Activities: The Cruise and Youth teams offer an array of engaging family activities that brings everyone closer together. Bring your competition and A-Game for Beat Your Bed Time, Music Mania, Compete Opposites, and Family Dodgeball. Who will rule? The parents or the children?

      Guppies Open Play:Youth Programmes represents are family and youth programmes for families and children 3 to 17 years old:

      Splash Academy: A drop off service for children ages 3-12, fully potty trained (without nappies/pull ups), offering flexible programming, allowing children to explore and make their own interest-based choices throughout the sailing.

      Entourage is the teen hang out for 13 -17 year olds. Refer to Entourage FAQ What does Entourage have to offer teens 13 -17 years old?

      For Splash Academy, and Entourage, it is recommended that parents register their child(ren) and teen(s) as soon as they board the ship. Any Youth Counsellor on board the ship is available to assist.

      Please note, Splash Academy and youth programmes are not offered on Norwegian Spirit.