GIFT VOUCHER FREQUENTLY ASKED QUESTIONS
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A: The Norwegian Cruise Line Gift Voucher is a prepaid card loaded with a specific amount of funds, redeemable only at Norwegian Cruise Line participating locations.
A: Gift Vouchers can be purchased on ncl.com via www.ncl.com/giftcard. Cards can also be purchased by calling Norwegian at +47 21 95 62 10, or you can contact your travel professional to order.
A: Yes. Gift Vouchers can be purchased through your travel agent.
A: Up to 5 Gift Vouchers can be purchased in one transaction.
A: The minimum amount for a Gift Voucher purchase is $25 and the maximum is $1,000.
A: Yes, we offer Gift Vouchers in the following denominations: $25, $50, $100, $250, $500. Customers can also choose to purchase a customised Gift Voucher amount, in any whole dollar value starting from $25 to $1,000.
A: No. Unless the expedited shipping option is selected, where a fee of $15.95 will be applied.
A: Gift Vouchers can only be purchased in US Dollars.
A: Gift Vouchers will expire once the "valid thru" date listed on the front of the Gift Voucher has passed, or 7 years from date of purchase. The funds on the Gift Voucher do not expire and will still be available for use if the cardholder contacts our Customer Service line to receive a replacement Gift Voucher less dormancy fees, However, unused funds can be depleted through the application of dormancy fees which begin to be assessed beginning on the 13th month of inactivity on the card. There will not be a charge for a replacement card if a replacement card is ordered after the Gift Voucher expires in order to access unused funds. Customers may contact us at 1-888-976-6904 to request a new Gift Voucher after it expires. Note: For lost cards, in addition to dormancy fees, replacement fees will apply.
A: No. Gift Vouchers are not reloadable. Funds cannot be added to a Gift Voucher after it has been purchased or redeemed. When all the value is used, the card should be destroyed. If additional funds are desired, another Gift Voucher can be purchased.
A: If the credit card used for a Gift Voucher purchase is declined, the communication will advise the consumer that the credit card was declined and instruct the consumer to use a new credit card to purchase a Gift Voucher. The current transaction will be cancelled and customers will need to place a brand new gift voucher order.
A: No. Gift Vouchers can be used right away.
A: Norwegian will send a communication to the Gift Voucher purchaser via email when the credit card is processed for payment, this may take 2-3 working days. Gift Voucher purchases should not be re-submitted during this timescale. This will result in a duplicate order and duplicate orders cannot be cancelled or refunded. Another email will also be sent when the Gift Voucher order is ready to ship.
A: No. We are not able to send a note to Gift Voucher recipients.
A: No, once a Gift Voucher order has been submitted, all information is final.
A: Once a Gift Voucher order is placed, a confirmation email will be sent when the order has been processed. This may take 2-3 working days depending on when the order was placed. Gift Voucher purchases should not be re-submitted within this timescale as this will result in a duplicate order. Duplicate orders cannot be cancelled or refunded.
A: Gift Voucher orders placed over the weekend will be processed the following working day. Email confirmations will be sent once orders have been processed, please allow 2-3 working days to receive confirmation.
A: No, once a Gift Voucher order has been submitted, all information, including shipping address, is final and cannot be modified.
A: No, once a Gift Voucher order has been submitted, all information, including shipping method, is final and cannot be modified.
A: No, once a Gift Voucher order has been submitted, the Gift Voucher purchase amount cannot be modified.
A: No, Gift Voucher orders are final and orders cannot be cancelled.
A: Gift Voucher orders are final and cannot be cancelled or refunded. Please take shipping times into consideration when placing an order and allow sufficient time to receive Gift Vouchers. For standard shipping, please allow 10-14 working days for orders to arrive. For expediting shipping, please allow 6 working days for orders to arrive. Please note that shipping times are estimates and cannot be guaranteed.
A: Unfortunately, Gift Voucher orders cannot be cancelled and converted into onboard credits. Please allow sufficient time to receive Gift Voucher orders if purchasing for an upcoming cruise.
A: No fees apply for standard shipping. Expedited shipping is available for a fee of $15.95.
A: Gift Voucher orders will ship to arrive within 10-14 working days (standard shipping) from the date the order is placed. For expedited shipping, Gift Vouchers will ship to arrive within 6 working days from the date the order is placed. * Please note that shipping times are estimates and cannot be guaranteed. Please allow adequate time to receive Gift Vouchers. Gift Vouchers orders are non-refundable and cannot be cancelled.
A: Gift Vouchers will be sent via First-Class USPS post for standard shipments. No fees apply for standard shipping. Please allow 10-14 working days for orders sent via standard shipping to arrive. For expedited orders, Gift Vouchers will be shipped via UPS. A fee of $15.95 will apply. Please allow 6 working days for orders sent via expedited shipping to arrive.
A: Gift Vouchers can be shipped anywhere in the US, including Alaska ,Hawai`i and the following U.S. territories: Guam, American Samoa, Puerto Rico, U.S. Virgin Islands, and the Marianas. Gift Vouchers cannot be shipped internationally.
A: Gift voucher orders sent via standard shipping can be delivered to P.O. Box addresses. Gift Voucher orders sent via expedited shipping cannot. UPS cannot deliver to P.O. Box addresses, please enter a physical street address when selecting the expedited option.
A: Tracking information is not available for Gift voucher orders sent via standard shipping. Expedited Gift Voucher orders will be sent UPS and tracking information can be obtained by calling the Gift Voucher Customer Service Centre, 1-888-976-6904 follow the prompts for helpful tips and then select 0 to speak with a customer service representative.
A: Gift Vouchers can be used toward the purchase of a cruise or for onboard expenses.
A: Yes, Gift Vouchers be applied to any outstanding balance on a current reservation.
A: Gift Vouchers can be used at the following points: 1) Prior to a cruise for cruise ticket purchase. 2) Prior to a cruise for onboard expenses where payment is made before a cruise. 3) During the cruise as payment toward the onboard ship account.
A: Gift Vouchers can only be used at Norwegian Cruise Line participating locations, including but not limited to, www.ncl.com, phone reservations, onboard ships for guest accounts, and by travel professionals to apply to customer accounts. The Card is not valid on any other cruise line, including any affiliate or subsidiary of Norwegian Cruise Line.
A: Gift Vouchers can be used in the same manner as a credit card for purchases made online, in-person, or over the phone to Norwegian or a travel professional, or in-person for onboard expenses. A customer can use up to 3 Gift Vouchers in one transaction. For online purchases, "Norwegian Cruise Line Gift Voucher" should be selected as the payment type, and the Gift Voucher is entered the same as a credit card. For in-person or over the phone purchases, the Gift Voucher is presented to the agent when payment is collected and cardholder must inform agent of the amount of funds available on the card. For onboard purchases, the Gift Voucher can be presented to Guest Services Desk onboard the ship and will be applied toward onboard folio.
A: If the Gift Voucher is used for a purchase which is greater than the balance of the funds available on the card, the cardholder must tell the merchant to charge only the exact amount of funds available on the Gift Voucher to the Gift Voucher, and then must arrange to pay the difference using another payment method.
A: If the Gift Voucher is used for a purchase which is less than the balance of funds available on the card, the amount of purchase can be charged, and then the Gift Voucher can be returned to the cardholder to use the remaining balance for future purchases.
A: No. Gift Vouchers can only be used as payment toward the onboard ship account. Guests can visit the Guest Services Desk onboard to have a Gift Voucher applied to an onboard account. Guests will use their key card in all the ships' retail locations to make charges to their onboard accounts.
A: No. Norwegian Cruise Line cannot accept Gift Vouchers as a form of payment at the ship terminal. Guests can, however, use Gift Vouchers as a form of payment to be applied toward their onboard ship account. Guests should visit the Guest Services Desk onboard to have a Gift Voucher applied to their onboard folio.
A: Up to 3 Gift Vouchers can be used for each Norwegian purchase.
A: No. Gift Vouchers can only be applied toward Norwegian Cruise Line purchases or onboard expenses that are being paid for in USD. Gift Vouchers cannot be used for foreign currency transactions.
A: Visit www.norwegiangiftcard.com or call 1-888-976-6904. The Gift Voucher number is required in order to check the balance on the card. Follow the prompts for helpful tips and then select 0 to speak with a customer service representative.
A: No. The purchase of a Gift Voucher is non-refundable. Gift Vouchers cannot be cancelled or returned.
A: No. Gift Vouchers are non-refundable and cannot be returned for cash or credit. The Gift Voucher is not a Debit Card and cannot be used to obtain cash at ATMs or obtain cash back in any purchase transaction.
Q: What happens if a Gift Voucher is used toward a cruise purchase and then the cruise is cancelled?
A: A refund will be processed and payments returned in accordance with our Refund Policy, less Gift Voucher amount and any applicable cancellations fees that apply. For the amount that was paid for using a Norwegian Cruise Line Gift Voucher, a new card will be issued to in the same amount. For all other funds paid, refunds will be processed in accordance with our Refund Policy.
A: Immediately report the card lost or stolen by calling the Norwegian Cruise Line Gift Voucher customer service centre at 1-888-976-6904. A replacement card can be requested and a replacement fee of $6.95 will apply for replacement cards to be issued. We suggest that guests write down the Gift Voucher tracking number from the back of the card on a separate piece of paper to reference in the event the Gift Voucher is lost or stolen.
A: Yes, the following fees apply: 1) Dormancy Fee of $3.00 will apply after 12 months of inactivity and every month thereafter. 2) Replacement Fee of $6.95 for Lost or Stolen cards to be reissued. 3) Expedited Shipping Fee of $15.95 for expedited shipping service.
A: Yes, dormancy fees apply. Subject to applicable law, beginning the 13th consecutive month after there has been no activity on the Gift Voucher, a fee of $3.00 will be assessed to the card. This fee will be assessed to the Gift Voucher each month as long as there are funds remaining on the card and no further activity has occurred. If further activity occurs, no further dormancy fees will be assessed again until the 13th consecutive month after activity. This fee can be avoided by making regular purchases with the Gift Voucher.