Norwegian's Peace of Mind

Peace of Mind is the company's new temporary policy that allows new and existing (non-charter) individual and group bookings (booked by July 31, 2020) embarking through and including November 30, 2020 to cancel their booking up until 48 hours from the start of their holiday date and receive a 100% future cruise credit (FCC). The FCC may be used for sailings that embark on or before December 31, 2022. The new booking must be made within one year of the cancelation date.

Effective March 13, 2020, the Peace of Mind policy applies to all non-chartered sailings through November 30, 2020.

All future cruise credits must be redeemed within one year from issue date and can be used for sailings departing on or before December 31, 2022. FCCs can be used for any purchase other than an onboard credit (OBC).

FCCs will be credited to the guests via their Latitudes number within seven working days. Communication will be sent to the travel partner and guest once the FCC is added.

Yes. The policy applies to existing and active bookings for sailings through November 30, 2020.

Auto-Cancel functionality was temporarily turned off whilst updates to the system and temporary Peace of Mind policy were made. All system updates that affected this have now been completed so auto-cancellation functionality will be reinstated on June 1, 2020.

No. The policy does not apply to bookings cancelled prior to March 10, 2020.

No. Final payment is based on our current standard policy.

For those cancelling under the Peace of Mind policy, the FCC will be applied to the guests' profile in 7 working days. If the booking is outside final payment, refunds will work as usual. As always, for more assistance, please call Norwegian Cruise Line at +47 21 95 62 10 (U.S. and Canada) or your Travel Agent.

Norwegian Cruise Line reserves the right to modify the policy at any time. Any changes will be communicated.

If the cruise fare for the new booking exceeds the FCC's value, guests will be responsible for the difference. Alternatively, if the new cruise fare is lower than the FCC's value, a new FCC will be issued for the remaining balance.

The following will be applied to the FCC:

• Cruise fare and taxes
• Including any winning Upgrade Advantage payments.
• Flight arrangements booked through Norwegian Cruise Line.
• Hotel and CruiseTour packages purchased through Norwegian Cruise Line.
• Shore Excursions booked and pre-paid through Norwegian Cruise Line
• Prepaid service charges
• Beverage or Dining gratuities (if part of FAS Promotion selection)
• Essentials, Booksafe Standard or Platinum Travel Protection, if purchased.
  Booksafe Travel Protection will be issued as a separate additional FCC worth the value of the travel protection plan paid. This insurance FCC will be valid for one year from date of issuance and only applicable towards insurance for all published sailings through Dec 31, 2022?

Any ancillary items sold by Norwegian Cruise Line will be refunded to the cardholder who made the original purchase (refunded to the original form of payment) and will not be included in the FCC. Ancillary pre-purchased items include:

• Bon Voyage gifts and celebration packages
• Dining or beverage packages (those not part of the Free at Sea (FAS) promotion)
• Water and/or soda packages
• Purchased on board credits
• Internet packages
• Photo packages

The following will not be applied to the FCC or refund:

• Special Promotional Onboard Credits (OBC)

The new policy applies to both individual and group bookings through and including November 30, 2020. Charters are excluded.

Guests who secured air accommodations through Norwegian Cruise Line's airfare programme and now wish to alter their plans, can do so with peace of mind as accommodations and fees are protected. Guests who purchased flights independently, should contact their air travel provider for guidance.

Yes, standard payment policies apply.

Yes.

No. The 48-hour prior to sailing cancellation window provides Peace of Mind allowing you to defer decisions to a later date and therefore the cancelled cruise may not be re-booked using the FCC.

Full value of FCC will be credited back to the guest's latitudes profile if cancellation is outside of standard penalties. Cancellation penalties will be withdrawn from the FCC amount if applicable and remaining balance will be attached to guest's profile.

No, guests will receive the full value of their winning bid within the FCC and can apply that towards the sailing and category of their choice. Guests can then participate in a new bid once invited to the programme for the newly selected sailing.

Unfortunately, we are not able to accommodate an individual guest electing to cancel on a reservation. In an effort to take advantage of the Peace of Mind policy, the entire reservation must accept the FCC.

Travel protection is always highly recommended and the Peace of Mind policy does not replace protection provided by travel insurance.

Yes. Effective May 18, 2020, the full value of the original 2020 Suspended Sailings and Peace of Mind FCC is transferable. In order to transfer an FCC, and in an effort for us to best assist you quickly, please follow the instructions below:

• Email Request To: fcctransfer@ncl.com
• Include Subject Line: FCC TRANSFER REQ - Coupon ID #XXXXXXXX
• Email to Include:
  Email from original FCC owner requesting transfer.
  Note failure to include will result in the transfer request being denied.
  Completed FCC transfer request chart. Please fill out one request chart for each new owner. See below example:
• Booking Advisor Name: John Smith
  Original Reservation #:12345678
  Client ID of Original FCC Owner: 111111111
  Client ID of Guest Receiving FCC: 222222222
  FCC Coupon #(s): 98765432 and 45612378
• We anticipate a high volume of these requests during the first several weeks. Please initially allow at least 3 working days, up to 7 working days for the transfer request to be completed.
• Only the full and entire original value of the FCC may be transferred. No partial amounts can be transferred.
• We regret to advise that remaining balances on partially used coupons are not permitted to be transferred
• Peace of Mind and suspended sailing FCCs, including the additional 25% and 50% FCCs issued for suspended sailings are eligible for transfer
  Insurance FCCs are not available for transfer
• Once the transfer takes place, the receiving guest is now the owner and the previous owner cannot request a transfer back.
• Once the transfer is completed, a confirmation email will be sent, via a reply to the original email. At that time, the receiving guest will be able to apply the coupon to the desired reservation.

Any bonus FCC amount is applied only to the voyage fare. The original, full value FCC can be applied and used for the following:

• Voyage Fare
• NCFs
• Government Fees and Taxes
• Pre-paid service charges
• Beverage or dining gratuities (if part of the Free At Sea promotion selection)
• Air purchased through Norwegian Cruise Line
• Hotel purchased through Norwegian Cruise Line
• Cruise tours purchased through Norwegian Cruise Line
• Pre-booked and pre-paid shore excursions
• Transfers
• Essentials, Booksafe Standard or Platinum Travel Protection insurance (if purchased on the original suspended reservation)

The FCC cannot be applied or used for the following:

• Amenities
• Dining/beverage packages that are not part of the Free At Sea programme
• Internet packages that are not part of the Free At Sea programme
• Shore excursions booked whilst onboard
• Onboard credit
• Water/soda packages
• Bottles of wine
• Bon voyage gifts and celebration packages
• Photo packages

Cruises booked through Sixthman and all other charter partners do not apply to this policy.

We continue to work with authorities to update the criteria below. Please keep in mind that these can change at any time.

To protect the health of our guests on board, we will be denying boarding to anyone who

• Any guest with a temperature detected at or above 100.4F / 38C.
• All persons who, within 30 days prior to embarkation, have had contact with, or helped care for, anyone suspected or diagnosed as having COVID-19, or who are currently subject to health monitoring for possible exposure to COVID-19
• All persons who have reported on the Pre-Embarkation Public Health Questionnaire or who appear symptomatic, are feeling unwell, are exhibiting flu-like symptoms or exhibit difficulty breathing.

Guests who are denied boarding will be issued a refund for monies paid for their cruise- only expenditures in the form of a 100% future cruise credit.