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Norwegian Communications Center	Norwegian Communications Center Make a payment and confirm your reservation Don’t Lose Your Reservation!	25422881	Apr 1, 2014
Norwegian Communications Center	Norwegian Communications Center Make a payment and confirm your reservation Don’t Lose Your Reservation!	25422881	Apr 1, 2014

BOOKSAFE TRAVEL PROTECTION PLAN

Any vacation should be hassle free, and worry free. Like every other part of your cruise with us, we make it easy to relax and do nothing but look forward to a great vacation. We know travel plans can be disrupted by the unforeseen, so we are pleased to offer BookSafe Travel Protection.

We Have You Covered

You're covered for trip cancellation, trip interruption and trip delay.

BookSafe provides reimbursement for the prepaid, non-refundable, unused portion of your vacation should you need to cancel or interrupt your vacation due to unexpected illness, injury, job termination and other covered reasons as listed in the plan. The plan also covers additional out-of-pocket expenses for meals and accommodation, as well as for travel expenses to catch up to the vacation due to covered travel delays.

Best of all, if your reason for cancellation is not covered for reimbursement under the plan, we provide you with a credit for a future cruise.

Lost Luggage

BookSafe provides coverage for loss, theft, damage or delay of your luggage and personal belongings brought with you on the cruise.

Medical Expenses & Transportation

BookSafe reimburses medical expenses incurred as a result of illness or injury that occurs during your vacation. The plan also provides emergency medical transportation coverage to transport you to the nearest appropriate medical facility to treat your condition.

Covered 24/7 Around the Globe

BookSafe provides an international, around-the-clock hotline with services including weather and travel advisory information; lost luggage and travel document assistance; cash transfer assistance; emergency medical and legal referral assistance; travel arrangement assistance; and medical consultation and monitoring. (Services provided by CareFree Travel Assistance™.)

Travel Protection Enhanced withCovid-19 Related Coverage

Have less worry, our Standard and Platinum plans have been enhanced to provide COVID-19 related coverage such as:

Trip Cancellation
Up to 100% of your trip cost reimbursement for unused prepaid expenses if you cancel your trip due to COVID-19 diagnosis or if you are required to Quarantine by a Treating Physician or Government Agency.

Trip Interruption
Up to 150% of your trip cost reimbursement for unused prepaid expenses if your trip ends early due to COVID-19 diagnosis or if you are required to Quarantine by a Treating Physician or Government Agency. In addition, if your Traveling Companion or traveling Family Member is hospitalized, you can receive up to $200 per day for accommodation and transportation expenses.

Sickness Medical Expense
Up to $20,000 reimbursement for costs such as doctor’s visits, prescription medications, hospitalization, transportation, and more.

Emergency Evacuation
Up to $25,000 (Standard Plan) and up to $50,000 (Platinum Plan) coverage and for expenses related to emergency medical transportation such as air ambulance, nurse escort, and more, as certified by the Treating Physician. 24/7 Emergency Assistance Services provided by CareFree Travel Assistance™.

Insurance coverages are underwritten by Nationwide Mutual Insurance Company and Affiliated Companies, Columbus, Ohio and non-insurance services are provided by CareFree Travel Assistance™. The benefits provided in this program are subject to certain restrictions and exclusions including the Pre-Existing Condition Exclusion. Please read this brochure in its entirety for a complete description of all coverage terms and conditions. Note: Words beginning with capital letters are defined in this text.

Standard Plan

Platinum Plan

Essentials Plan

Find out details about our Covid-19 Travel Protection here.

When Can I Buy BookSafe?

The BookSafe plan cost may be paid at any time from deposit up to and including final payment; however, trip cancellation coverage takes effect only upon payment of your Travel Protection cost. All other coverage is effective upon your departure for your trip. Payment of your cruise fare deposit without BookSafe Travel Protection will not activate your coverage.

What if I am of Canadian nationality?

Canadian guests can find information about travel protection when traveling from Canada by clicking here.

Who Will Help Me When I Need It?

CareFree Travel Assistance™ services the plan’s 24-hour hotline for help with lost documents, cash transfers and other travel-related emergencies.

What If I Have To Cancel For a Non-Covered Reason?

Norwegian Cruise Line will provide guests who are denied due to a non-covered reason with a future cruise credit equal to 75% of the non-refundable cancellation charge to use on your next cruise with us. For guests who upgrade to BookSafe Platinum Protection, this credit is increased to 90% of the non-refundable cancellation charge. Important note: Cruise credits cannot be applied to government taxes and fees, port expenses, air add-ons, land packages, travel protection, Shore Excursions, gratuities, incidentals, or any purchases of a personal nature. They are non-transferrable and may not be combined with other cruise credit certificates or fare reduction coupons.

What If I Want to Cancel the Travel Protection Plan I Purchased?

Unless you have started a trip or filed a claim under the Booksafe Travel Protection Plan, you may cancel the plan for a full refund of any premium paid within 10 days of making your plan purchase. Plan cost refundability rules may vary based on applicable state regulations. Please refer to your plan terms and conditions for details.

What Happens If I Have To Cancel My Trip?

If something comes up and you can’t go, due to one of the covered reasons listed in the plan, you get your money back. If it’s not a covered reason and your cancellation claim is denied, you get a Norwegian Cruise Line future cruise credit certificate that you can apply toward a new booking. It’s that simple.

What Happens If My Flight Is Delayed And The Ship Sails Without Me?

Get up to $500 toward additional accommodations, meals and catch up transportation expenses if you are delayed due to inclement weather, strike, mechanical failure and other reasons as cited in the BookSafe Travel Protection Plan.

What Happens If An Act Of GOD Occurs?

If your home is made uninhabitable due to fire, flood, volcano, earthquake, hurricane or other natural disaster, the plan provides Trip Cancellation/Interruption coverage should you need to cancel or interrupt your trip. If “acts of God” such as inclement weather occur and you are delayed in starting your trip, the plan reimburses up to $500 under Trip Delay for additional meals, lodging and transportation expenses to catch up to your cruise.

What About My Air and Hotel?

If your air and/or hotel is arranged by Norwegian Cruise Line, it’s covered under BookSafe.

What Happens If My Bags Take a Detour?

Get up to $1,500 for lost, stolen or damaged luggage and personal property brought with you on your cruise vacation, and up to $750 if your checked luggage is delayed by a Common Carrier for 24 hours or longer. Note that benefits provided are less any amount paid or payable from any coverage provided by a Common Carrier and/or insurance specifically insuring the lost, stolen or damaged item(s). For insured guests who upgrade to BookSafe Platinum Travel Protection, baggage/personal effects coverage is increased to $3,000 per insured.

What Happens If I Get Sick Or Get Hurt?

BookSafe reimburses up to $20,000 in medical expenses for an illness or injury that occurs during your trip. Benefits are provided for up to one year from the date of your illness, injury and are secondary to any primary and/or supplemental medical insurance you may have. For COVID-19 specific questions click here.

Who Pays For The Emergency Medical Transportation?

In the event of a medical emergency requiring your emergency transportation to the nearest treating facility, the plan provides up to $25,000 coverage. For insured guests who upgrade to BookSafe Platinum Travel Protection, emergency medical transportation coverage is increased to $50,000.

What Happens If I Lose My Job?

If an insured guest involuntarily loses their job, as long as the guest has been an active employee at the same company for at least one year prior to termination, and termination occurs after the plan has been purchased, the plan provides coverage for cancellation. Please note the plan provides other reasons for cancellation/interruption coverage, so please review the BookSafe Travel Protection Plan for details.

How Do I Apply For Reimbursement If I Lose My Job?

The process is the same as with all other claims under the plan. Should you need to file a claim and you have purchased BookSafe, contact Aon for a claim form. Aon will advise of the documentation required along with your completed claim form. Upon receipt of your claim form and supporting documentation, Aon will review your claim; and if approved, will send out a refund check.

Please note, the BookSafe and Essentials travel protection plans are only available to residents of the 50 United States.

Important: This program is effective when the appropriate Plan Cost has been paid to Norwegian Cruise Line. This plan provides cancellation coverage for your trip and other insurance coverages that apply only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. If you have any questions about your current coverage, call your insurer, insurance agent or broker.

This is only a brief description of the plan. For a summary of terms, conditions and exclusions, please refer to the BookSafe Travel Protection Plan.