Contact Us

Our Representatives would be happy to help you with the following:

• New & Existing Reservations
• Pre & Post Hotel Packages
• Gift Orders
• General Questions
• Documentation Needs
• Click here for Group Vacation Planning

• Casinos at Sea
• Request a Win/Loss Statement

Request Information for your next meeting or event:

• Corporate Travel
• Individual Incentive Travel
• Full Ship Charters
• Click here for more information.

If your flight is changed or a weather-related delay leaves you stuck while you're traveling the first thing you should do is immediately advise an airline representative at the airport that you are a guest of Norwegian Cruise Line, and you are on your way to join our cruise ship. After you learn your new flight arrangements, please contact NCL's Flight Assistance Hotline listed below.

The Norwegian Cruise Line Gift Card can be redeemed both towards your cruise fare and for onboard spend.

• To redeem a Gift Card: 1-800-327-7030
• For Gift Card balance or transaction inquiries: 1-888-976-6904

Contact Reservations

• Gifts & More Page
• Order Form PDF

To share any questions or concerns with our guest experience team after your cruise, please click below. We will respond to your concerns as soon as possible. Thank you for your patience and understanding.

• Click here to submit any post-cruise questions, concerns and/or feedback.
• If you are looking for a lost and found item, please submit your claim through the "Lost & Found" section above.

Norwegian is fully committed to providing you and your travel companions with the best cruise experience. Guests requiring special accommodations must fill out the Guest Special Needs Request Form. This form helps us understand your disability and/or special needs requirements to adapt your cruise with personalized accommodations. Once you have submitted the form, Norwegian Cruise Line Access Desk will respond within 72 hours. Feel free to contact our dedicated team of Accessibility Coordinators if you have any question or concerns.

• Accessibility & Medical Questionnaire
• Accessibility Assistance Information Learn more about the accommodations we offer before and during your cruise for Special needs including Mobility, Dietary, Deaf or Low Hearing, Blind or Low Vision and Service Animals.

Click here to view General Sales Agent contact info for The Caribbean, Bermuda and Latin America.

Our Representatives would be happy to help you with the following:

• Look up your Latitudes number
• Let you know what Latitudes tier you are in
• Advise you about your Latitudes member benefits
• Update your contact information
• For our Ambassador members, please call 866.625.1160 (Monday to Friday 9:00 am to 6:30 pm ET)

All correspondence should include the guest's name (first and last), name of ship and sailing date, as well as a contact address and telephone number. Standard Response time is 10 business days from receipt.

• Click here to report items lost on your cruise.

  Please note, if your item is located, a shipping cost will apply.

• Click here for the status of your claim.

Bookings must have deposit on them for Premium Air quote. Please provide specific airlines and flight numbers desired. Allow 48 hours for response.

The Special Events Department coordinates group dining, vow renewals, meetings, cocktail parties, group performances, and other onboard functions.

• Please click here to submit your request. Standard response time is 7 business days from receipt.

Our Representatives would be happy to help you with the following:

• Need help with Booking - Can't Find Your Cruise
• Need help with Booking - Unable to Complete Reservation
• Need help with Log-In - Invalid Log-In
• Need help with Log-In - Unable to Retrieve Reservation
• Need help with Log-In - Unable to Reset Password
• Logged In - Reservation Not Found
• Creating an Account - User ID Already Exists
• Site Freezing
• Receiving Errors
• Images/Content Not Loading

Questions about redeeming your Travel Protection:

• Contact Aon Affinity www.travelclaim.com

Contact Royal Ocean Events Inc.