SAIL SAFE

Vaccines that have been authorized for use by the World Health Organization (WHO), U.S. Food and Drug Administration (FDA) or the European Medicines Agency (EMA) will be accepted.

Cruises with embarkation dates through October 31, 2021:
All guests sailing aboard cruises with embarkation dates through October 31, 2021, are required to be fully vaccinated, at least 2 weeks prior to departure, in order to board. Vaccines combined with multi-layered and robust preventative health and safety measures, including universal COVID-19 testing prior to embarkation, will help us provide a uniquely safe and healthy vacation environment that we believe exceeds all other vacation choices on land and at sea. Each guest must submit proof they have completed the full cycle of required doses for the vaccine administered at least 2 weeks prior to their sail date. Guests who are not old enough to be vaccinated or otherwise not eligible to be vaccinated will not be allowed on these sailings.

Cruises with embarkation dates beginning November 1, 2021: Given the ever-evolving nature of the pandemic, the accelerating rollout of the vaccine, and the speed of scientific learnings, it is premature to make decisions on our health and safety protocols for cruises with embarkation dates beginning November 1, 2021. We will continue to evaluate our health and safety protocols and rely on science and our expert council as we make decisions and evolve our policies and procedures.

Yes, if a guest has an active reservation as of April 5, 2021 for a cruise with a vaccination requirement (currently all sailings through October 31, 2021), that the guest is unable to comply with; guest will be permitted to apply the full value of all amounts paid to a new future cruise credit or, at their  discretion, be provided a cash refund in an amount equal to their original cash payment by visiting https://www.ncl.com/case-submission. For reservations that were made on or after April 6, 2021 the refund amount will be subject to Norwegian’s cancelation fee policy communicated to our guests at time of booking and can be found on our website https://www.ncl.com/about/cancellation-fee-schedule  

The safety and security of our guests, crew and communities we visit is our number one priority. In order to provide the safest cruise experience possible, all guests and crew will need to be fully vaccinated for all sailings with embarkation dates prior to October 31, 2021. Therefore, minors who have not yet been eligible to be vaccinated will not be permitted to sail on these voyages. Minors who have been fully vaccinated are welcome to sail.

We look forward to the day when we can safely welcome these guests back onboard our ships, when the public health environment allows us to modify our protocols accordingly. We will continue to constantly evaluate our health and safety protocols with our expert Council and will follow the latest science to determine requirements for all future sailings embarking beginning in November 2021. We commit to keeping guests apprised of any policy changes as far in advance as possible of their scheduled vacation.

Proof of vaccination must be submitted prior to sailing. Proof must be in the form of the original vaccination record document issued by either the country’s health authority that administered the vaccination or the guest's medical provider that completed the vaccine administration. Electronic vaccination records will be accepted for residents of countries where electronic documentation is the standard issued form. Communication regarding proof of vaccination submission will be sent to all booked guests in the 30 days prior to setting sail.

Global travel requirements are quickly evolving and vary by country of departure. Communication will be sent to all booked guests in the 30 days prior to setting sail, to share the latest requirements for each departure port. Make sure to download our app and update your contact information so that we know how to reach you.

Given the fluidity of the current public health environment, all guests are strongly advised to monitor travel requirements and advisories for their home countries and are responsible for monitoring and complying with applicable travel restrictions.

At this time, we expect each guest will need to provide the following:

• For cruises with embarkation dates through October 31, 2021, all guests must provide proof of being fully vaccinated for COVID-19 at least 2 weeks prior to their sail date with an authorized vaccine;
• Any documentation required from the country where you are embarking the vessel. This could include proof of a negative COVID-19 test result for entry into the country and will vary by departure country and is the responsibility of the guest;
• Negative COVID-19 antigen test result prior to embarkation, which will be administered and paid for by cruise line;
• Completed health questionnaire;
• Typical travel documents, including passport or any visas as required by the departure country.

We are closely monitoring the evolving global public health environment and to the extent any itineraries are affected, we will notify impacted guests in a timely fashion and update our booking requirements. Additional travel restrictions for certain nationalities or countries may arise based on the quickly evolving public health environment. All guests are strongly advised to monitor current travel requirements and advisories for their home countries.

Communication will be sent to all booked guests in the 30 days prior to setting sail, to share the latest requirements for each departure port along with updates to health and safety protocols. Make sure to download our app and update your contact information so that we know how to reach you.

If a guest, or member of their party, is denied entry to the country due to a positive COVID-19 test within 2 weeks of their sail date, they will be permitted to apply the full value of all amounts paid to a future cruise credit or, at the guest’s discretion, be provided a cash refund.

If a guest is denied entry due to non-compliance with travel requirements and/or health and safety protocols a refund will not be provided.

We will comply with all local regulations at all destinations we visit. These regulations are continuously evolving and if an additional test is required at a port of call we will provide advanced notice to all guests.

All guests are required to accept the terms and conditions in our guest ticket contract. In addition, guests will be required to agree to abide by all of the cruise line’s health and safety protocols and acknowledge the risks associated with COVID-19 during their voyage and shoreside experiences. Guests who fail to agree to these terms and conditions will not be permitted to board.

If one person in the party tests positive for COVID-19, immediate family members, those traveling in the same cabin as the guest who tested positive and those identified as a close contact will be denied boarding.

If you are denied boarding due to a positive COVID-19 test at embarkation, the cruise line will coordinate and cover costs for travel arrangements, for you and those traveling with you if they are also denied boarding. The cruise line will not be able to assist with travel arrangements if a guest is denied boarding as a result of a violating the cruise line’s health and safety protocols.

Guests and members of their party who are denied boarding due to a positive COVID-19 test result, within 2 weeks of their sail date, will be permitted to apply the full value of all amounts paid to a future cruise credit or, at the guest’s discretion, be provided a cash refund. Guests who are denied boarding due to a violation of protocols, for example not testing in advance, will not receive a refund.

We are controlling the guest capacity onboard each ship to provide even more space. To further support physical distancing, we have increased spacing in dining and entertainment venues and other onboard spaces.

Nearly all onboard venues and activities, including entertainment, spas and casinos, will still be available with some temporary modifications or changes to activities due to the current public health environment. While onboard, guests will be guided through any additional health and safety protocols.

Guests who test positive for COVID-19 during their cruise and are required to quarantine will receive a pro-rated cash refund or a pro-rated Future Cruise Credit. If a guest followed all of the cruise line’s health and safety protocols, the cruise line will coordinate and cover the cost of necessary COVID-19 related medical treatment, required land-based quarantine and travel arrangements to get the guest safely back to their home.

All refund requests must be made within six months of the date they canceled their voyage or the scheduled embarkation date, whichever is earlier, or they will be entitled to a Future Cruise Credit for the amount specified. To apply for a refund guests should visit https://www.ncl.com/case-submission.

No, due to enhanced health and safety measures we have put into place prior to embarkation we cannot accommodate guests joining the cruise once the sailing has commenced. Guests will not be eligible for a refund or any type of compensation if they miss the ship’s departure.

No, we do not currently have any restrictions or limitations for guests with pre-existing health conditions. All guests should assess their individual risk level and consult with their doctor if needed prior to sailing.

Guests who have symptoms of COVID-19 while onboard should immediately contact the onboard medical center for further instruction. Complimentary consultations and treatments are provided for respiratory illnesses as well as dedicated isolation accommodations should the need arise. Medical centers will be equipped to test for SARS-CoV-2 onboard and if a positive case is identified, contact tracing for that individual will begin immediately and occur at the same time as treatment.

We have also enhanced our onboard medical capabilities with additional staffing and enhanced facilities. This includes an increase in intensive care unit capacity, new and upgraded equipment, onshore medical institution partnerships, telemedicine capabilities and additional robust consultation and treatment options. Onboard medical centers are also abundantly stocked with common prescription medications, remedies, and virus-testing equipment as available.

We have improved our onboard medical capabilities with additional staffing directly related to sailing capacity, new and upgraded equipment and enhanced facilities.
All vessels will have COVID-19 testing capabilities on board and results onsite. We have increased intensive care units (ICU) capacity onboard and ICUs are equipped with infusion pumps, IV treatments, cardiac monitors, defibrillators, cardiac pacemakers and ventilators.

Should the need arise, we also have partnerships with onshore medical institutions in place, including Cleveland Clinic Florida, to provide clinical advice and assistance as needed.
Vessels are equipped with an onboard laboratory, which can administer Complete Blood Counts (CBC), Blood Chemistry, Coagulation tests, and Influenza tests. Onboard medical centers are also abundantly stocked with common prescription medications and remedies.

Guests cannot opt out as contact tracing is necessary for all guests and crew to facilitate an effective mobilization response to keep everyone safe if there is a confirmed or suspected case of COVID-19 onboard. Medical information for all guests and crew will be securely maintained and protected in the Health Insurance Portability & Accountability Act (HIPAA) and General Data Protection Regulation (GDPR) compliant medical software.

We have developed a comprehensive and multi-layered set of health and safety protocols that span the entire cruise journey, guided by the expert advice from the Healthy Sail Panel and our Company’s SailSAFE Global Health and Wellness Council. We will continuously refine and improve these protocols as science, technology and our knowledge of the virus improve and will provide guests with all relevant information and any changes to protocols prior to setting sail.

All guests and crew are required to comply with our health and safety requirements to protect everyone onboard, at the terminal and at destinations we visit. Individuals who do not comply with requirements will be denied boarding or disembarked from the cruise.

We strongly encourage guests to download the Cruise Norwegian app. In addition to the variety of features and enhancements that will make the cruise journey seamless, guests will save time at the pier by completing the online check-in, which includes the Company’s new Health & Safety section which is required to be completed by all guests prior to sailing.

Guests can preview and book onboard activities, dining reservations, shore excursions and entertainment both before boarding and while on the ship. They can also review important trip details, access the day’s schedule, view Latitudes loyalty information, call and message guests including group chat*.

*Calling and messaging package has a nominal one-time fee for making unlimited onboard calls and messages during your cruise.