SAIL SAFE

We strongly encourage all guests to take a COVID-19 PCR test within 72-hours prior to their sail date as an added precaution. If a PCR test is not readily available, then we encourage guests to at a minimum take a COVID-19 antigen test, prior to travel. Please note that many countries are now requiring this, and requirements vary based on guest nationality, so we strongly urge you to check the official website of the country you are flying to, connecting through, or sailing to before travelling in order to comply with their requirements.

As a reminder, all guests are responsible for checking on travel restrictions and complying with all requirements. NCL recommends for all guests to follow, and where possible, sign up for notifications from their local government on international travel regulations that may prevent, restrict, or require additional documentation when traveling to another country for embarkation or during their cruise.

For all the tips on what to know prior to leaving home and for arrival at the terminal, please refer to your Embarkation letter that is sent 10 days prior to your departure.

Cruises with embarkation dates through December 31, 2021:

All guests sailing aboard cruises with embarkation dates through December 31, 2021, are required to be fully vaccinated at least 2 weeks prior to departure in order to board. Vaccines combined with multi-layered and robust preventative health and safety measures, including universal COVID-19 testing prior to embarkation, will help us provide a uniquely safe and healthy vacation environment that we believe exceeds all other vacation choices on land and at sea. Each guest must acknowledge vaccination status prior to their sailing and bring proof of vaccination to the terminal. Guests who are not old enough to be vaccinated or otherwise not eligible to be vaccinated will not be allowed on these sailings.

We will continue to work closely with our expert advisors to evaluate and modify these protocols as science and technology evolve, including evaluating the need for vaccine booster shots, which are currently not required. Any changes to our health and safety protocols will be communicated to guests and travel partners.

Cruises with embarkation dates beginning January 1, 2022:

Given the ever-evolving nature of the pandemic, the accelerating rollout of the vaccine, and the speed of scientific learnings, it is premature to make decisions on our health and safety protocols for cruises with embarkation dates beginning January 1, 2022. We will continue to evaluate our health and safety protocols and rely on science and our expert council as we make decisions and evolve our policies and procedures.

For ships embarking or disembarking at U.S. ports:

• U.S. Food and Drug Administration (FDA) and/or World Health Organization (WHO) authorized single brand vaccination protocol 2 weeks after receipt of the final dose. Including, J&J Janssen, Pfizer-BioNTech, Moderna, AstraZeneca/Oxford (also known as Covishield and Vaxzervria), Sinopharm BIBP and Sinovac. These vaccines are listed as examples. Refer to FDA or WHO websites for full approved current list.
• A mixed vaccination protocol of only Pfizer-BioNTech or Moderna combinations (mRNA vaccines) with a minimum interval of 28 days.

For all other Vessels departing from a non U.S. port:

• Any U.S. Food and Drug Administration (FDA), European Medicines Agency (EMA), or World Health Organization (WHO) authorized single brand vaccination protocol 2 weeks after receipt of the final dose.
• A mixed vaccination protocol of only AstraZeneca, Pfizer-BioNTech or Moderna combinations with a minimum interval of 28 days.

Note: Individuals receiving a J&J Janssen COVID-19 vaccine before or after another COVID-19 vaccine are considered fully vaccinated against COVID-19 2 weeks after receipt of the single dose of the J&J Janssen vaccine.

Vaccines received via clinical trials will not be accepted as they do not specify vaccine received.

To be fully vaccinated means to complete the full brand vaccination protocol, and therefore one single shot of AstraZeneca, Pfizer-BioNTech, Moderna, Sinopharm or Sinovac after Covid-19 recovery is NOT considered being fully vaccinated.

In order to provide the safest cruise experience possible, all guests and crew will need to be fully vaccinated for all sailings embarking through December 31, 2021. We will continue to constantly evaluate our health and safety protocols with our expert Global Health and Wellness Council and will follow the latest science to determine requirements for all future sailings embarking beginning January 1, 2022. We commit to keeping guests apprised of any policy changes as far in advance as possible of their scheduled vacation.

Our cruises will operate with 100% vaccination of guests and crew through December 31 2021, therefore face coverings are not required for cruises prior to December 31, 2021.

On Europe sailings only, local government regulations requires all guests to wear masks onboard while indoors except for when actively eating or drinking or when in their stateroom. Guests will be required to wear masks outdoors when social distancing is not possible.

Face masks that have two or more layers that completely cover your nose and mouth and fit snugly on your face are permitted. Face masks should block light when held up to bright light source. Masks with exhalation valves or vents; single layer or masks made of thin fabric that don’t block light (i.e. neck gaiters) are not permitted.

Please visit https://www.ncl.com/refund-and-cancellation-policy-covid-19 for the most up to date information on refund eligibility including how to request a refund should you or your travel companions qualify.

The safety and security of our guests, crew and communities we visit is our number one priority. In order to provide the safest cruise experience possible, all guests and crew will need to be fully vaccinated for all sailings with embarkation dates prior to December 31, 2021. Therefore, minors who have not yet been eligible to be vaccinated will not be permitted to sail on these voyages.

Minors who meet the eligibility requirements set by FDA/WHO and/or EMA and who have been fully vaccinated are welcome to sail.

We will continue to constantly evaluate our health and safety protocols with our expert Council and will follow the latest science to determine requirements for all future sailings embarking beginning January 1, 2022. We commit to keeping guests updated of any policy changes as far in advance as possible of their scheduled vacation.

Guest must acknowledge vaccination status prior to their sailing and bring proof of vaccination to the terminal for their cruise. Preferred proof form is the original vaccination record document issued by either the country's health authority that administered the vaccination or the guest's medical provider that completed the vaccine administration, however, photo of vaccination record document will also be accepted. Electronic vaccination records will be accepted for residents of countries where electronic documentation is the standard issued form. Confirmation email of vaccination appointment will not be accepted. Communication regarding proof of vaccination submission will be sent to all booked guests in the 30 days prior to setting sail.

Global travel requirements are quickly evolving and vary by country of departure. Communication will be sent to all booked guests in the 30 days prior to setting sail, to share the latest requirements for each departure port. Make sure to download our app and update your contact information so that we know how to reach you.

Given the fluidity of the current public health environment, all guests are strongly advised to monitor travel requirements and advisories for their home countries and are responsible for monitoring and complying with applicable travel restrictions.

At this time, we expect each guest will need to provide the following:

• For cruises with embarkation dates through December 31, 2021, all guests must provide proof of being fully vaccinated for COVID-19 at least 2 weeks prior to their sail date with an authorized vaccine;
• Any documentation required from the country where you are embarking the vessel. This could include proof of a negative COVID-19 test result for entry into the country and will vary by departure country and is the responsibility of the guest;
• Negative COVID-19 antigen test result prior to embarkation, which will be administered and paid for by cruise line;
• Completed health questionnaire;
• Typical travel documents, including passport or any visas as required by the departure country.
• Any documentation required from the country the guest is traveling to, after the cruise. This could include but not be limited to proof of a specific negative COVID-19 test result. These requirements will vary by country and will be facilitated by Norwegian Cruise Line during the sailing at the guest’s request.

We are closely monitoring the evolving global public health environment and to the extent any itineraries are affected, we will notify impacted guests in a timely fashion and update our booking requirements. Additional travel restrictions for certain nationalities or countries may arise based on the quickly evolving public health environment. All guests are strongly advised to monitor current travel requirements and advisories for their home countries.

As of August 9, 2021, the Bahamas Government will only be accepting vaccines by Pfizer-BioNTech, Moderna, Johnson & Johnson Janssen, and AstraZeneca/Oxford in order for guests to disembark in the Bahamas. Guests who are fully vaccinated with Sinopharm BIBP and Sinovac will not be allowed to disembark in the Bahamas, however, they will be able to sail and remain onboard while in port.

Communication will be sent to all booked guests approximately 10 days prior to setting sail to share the latest requirements for each departure port along with updates to health and safety protocols. All guests are encouraged to download our Cruise Norwegian App to update their contact information so that we know how to reach you.

If a guest, or member of their party who is traveling in the same stateroom, is denied entry to the country due to a positive COVID-19 test within 2 weeks of their sail date, they will be permitted to apply the full value of all amounts paid to a future cruise credit or, at the guest's discretion, be provided a cash refund.

If a guest is denied entry due to non-compliance with travel requirements and/or health and safety protocols a refund will not be provided.

All refund requests must be made within six months of the date you cancelled your voyage or the scheduled embarkation date, whichever is earlier. To apply for a refund please go to https://www.ncl.com/case-submission.

Norwegian Cruise Line will assist with applicable expenses related to any mandatory quarantine that are not covered by a guests travel insurance only if the guest provides proof of a negative COVID-19 PCR or antigen test taken within 72-hours prior to their sail date. Proof of negative COVID-19 PCR or antigen test taken within 72-hours of sail date must show guest name, date of birth and date the test was taken in order to be eligible.

We will comply with all local regulations at all destinations we visit. These regulations are continuously evolving and if an additional test is required at a port of call we will provide advanced notice to all guests.

All guests are required to accept the terms and conditions in our guest ticket contract. In addition, guests will be required to agree to abide by all of the cruise line’s health and safety protocols and acknowledge the risks associated with COVID-19 during their voyage and shoreside experiences. Guests who fail to agree to these terms and conditions will not be permitted to board.

Guests who test positive for COVID-19 and those travelling in the same stateroom, will be denied boarding.

If you are denied boarding due to a positive COVID-19 test at embarkation, the cruise line will coordinate and cover costs for travel arrangements for you, and those traveling in the same stateroom, if they are also denied boarding. Norwegian Cruise Line will assist with applicable expenses related to any mandatory quarantine that are not covered by a guests travel insurance only if the guest provides proof of a negative COVID-19 PCR or antigen test taken within 72-hours prior to their sail date. Proof of negative COVID-19 PCR or antigen test taken within 72-hours of sail date must show guest name, date of birth and date the test was taken in order to be eligible.

The cruise line will not be able to assist with travel arrangements if a guest is denied boarding as a result of a violating the cruise line’s health and safety protocols.

Yes, COVID-19 antigen or PCR tests prior to disembarkation will be administered on board and paid for by the Cruise Line for those guests who require a test to return home. If a PCR test is required for any travel home, the cruise line will administer and pay for a PCR test, only for those guests whose home country specifically requires a PCR test. The PCR test onboard for cruises from Europe will be administered by Eurorfins. The PCR test for US based sailings will be administered by Norwegian Cruise Line’s medical staff.

If a guest has any other travel plans after disembarking the ship, other than returning to their home country, the guest can still request a PCR test onboard, at a fee of $150 per person.

If a guest booked a post-cruise hotel for more than three nights, it is the responsibility of the guest to make their own arrangements to get re-tested at their own expense.

Yes, all guests and crew will be required to be fully vaccinated even if they have antibodies from prior infections, regardless of the guest’s citizenship and their local government’s regulations. For details about what is considered to be fully vaccinated, refer to "What vaccines will be accepted?" question.

We will initially control the guest capacity onboard each ship to provide even more space per guest.

Nearly all onboard venues and activities, including entertainment, spas and casinos, will still be available with some temporary modifications or changes to activities due to the current public health environment. While on board, guests will be guided through any additional health and safety protocols.

No, due to enhanced health and safety measures we have put into place prior to embarkation we cannot accommodate guests joining the cruise once the sailing has commenced.

Guests will not be eligible for a refund or any type of compensation if they miss the ship's departure.

Yes, we offer guests the option to purchase travel protection plans. In addition to a broad set of coverage benefits, our plans cover medical expenses for illnesses, including COVID-19.

No, we do not currently have any restrictions or limitations for guests with pre-existing health conditions. All guests should assess their individual risk level and consult with their doctor if needed prior to sailing.

Guests who have symptoms of COVID-19 while onboard should immediately contact the onboard medical center for further instruction. Complimentary onboard consultations and treatments are provided for respiratory illnesses as well as dedicated isolation accommodations should the need arise. Medical centers will be equipped to test for COVID-19 onboard and if a positive case is identified, contact tracing for that individual will begin immediately and occur at the same time as treatment.

We have also enhanced our onboard medical capabilities with additional staffing and enhanced facilities. This includes an increase in intensive care unit capacity, new and upgraded equipment, onshore medical institution partnerships, telemedicine capabilities and additional robust consultation and treatment options. Onboard medical centers are also abundantly stocked with common prescription medications, remedies, and virus-testing equipment as available.

We have improved our onboard medical capabilities with additional staffing directly related to sailing capacity, new and upgraded equipment and enhanced facilities.
All vessels will have COVID-19 testing capabilities on board and results onsite. We have increased intensive care units (ICU) capacity onboard and ICUs are equipped with infusion pumps, IV treatments, cardiac monitors, defibrillators, cardiac pacemakers and ventilators.

Should the need arise, we also have partnerships with onshore medical institutions in place to provide clinical advice and assistance as needed.
Vessels are equipped with an onboard laboratory, which can administer Complete Blood Counts (CBC), Blood Chemistry, Coagulation tests, and Influenza tests. Onboard medical centers are also abundantly stocked with common prescription medications and remedies.

We have developed a comprehensive and multi-layered set of health and safety protocols that span the entire cruise journey, guided by the expert advice from the Healthy Sail Panel and our Company’s SailSAFE Global Health and Wellness Council. We will continuously refine and improve these protocols as science, technology and our knowledge of the virus improve and will provide guests with all relevant information and any changes to protocols prior to setting sail.

We strongly encourage guests to download the Cruise Norwegian app. In addition to the variety of features and enhancements that will make the cruise journey seamless, guests will save time at the pier by completing the online check-in, which includes the Company’s new Health & Safety section which is required to be completed by all guests prior to sailing.

Guests can preview and book onboard activities, dining reservations, shore excursions and entertainment both before boarding and while on the ship. They can also review important trip details, access the day’s schedule, view Latitudes loyalty information, call and message guests including group chat*.

*Calling and messaging package has a nominal one-time fee for making unlimited onboard calls and messages during your cruise.

As delivering the best experience for our guests is always a top priority, after working closely with our destination partners, we anticipate that guests will be free to explore certain ports of call on their own. Please keep in mind that this is largely dependent on the local health authorities and the evolving regulations, which are subject to change. In order to keep our guests as safe as possible, we highly recommend taking our company organized shore excursions as a more controlled environment for you to enjoy your time in each of the destinations.

As of August 2021, guests will be required to take a Norwegian Cruise Line organized shore excursion for ports in Italy as guests will not be allowed to explore on their own.

On US based vessels, Norwegian does not require a disembarkation test. However, this does not supersede home country requirements. For Europe based vessels, a disembarkation test is required and will be administered onboard and cost will be covered by Norwegian Cruise Line.

Since all cruises will be 100% fully vaccinated through December 31, 2021, testing for back-to-back sailings is not required on cruises prior to December 31, 2021.