Need Help Planning the Perfect Holiday?
We're here for any questions you may have. Call us at the number below to speak with our customer care:
Norwegian Cruise Line Customer Service & Reservations: 0800 969 283
or
Hours of Operation
24/7, Monday - Sunday
Contact a Specific Department
Our Guest Services Team would be happy to help you with the following:
- New & Existing Reservations
- Pre and Post Hotel Packages
- Cruise Tours
- Gift Orders
- General Questions
- Documentation Needs
- Flight Enquiries and Amendments
- Booking or Amending Shore Excursions
- On-Board Activities
- Latitude Rewards
| Phone Number: | ||
|---|---|---|
| 0800 969 283 |
For pre-cruise enquiries not available under our Frequently Asked Questions.
Click here to Contact Guest Experience
| Contact | Mailing Address | Hours of Operation |
|---|---|---|
| Phone: 1.877.752.9625 | NCL Casino Marketing 7665 Corporate Center Drive Miami, Florida 33126 | Mon-Fri: 9:00am-5:30pm ET |
Should you have booked a full package with Norwegian and your flight is changed or a weather-related delay leaves you stuck whilst you're travelling the first thing you should do is immediately advise an airline representative at the airport that you are a guest of Norwegian Cruise Line, and you are on your way to join our cruise ship. Please then reach out to our Guest Services team.
Please call, 1300 255 200 during regular office hours.
| Australia (Toll Free) | New Zealand | International |
|---|---|---|
Phone: | Phone: 0800-440115 | Phone: |
| Phone Number | ||
|---|---|---|
| 0800 969 283 |
To share any questions or concerns with our guest experience team after your cruise, please click below. We will respond to your concerns as soon as possible. Thank you for your patience and understanding.
- Click here to submit any post-cruise questions, concerns and/or feedback.
- If you are looking for a lost and found item, please submit your claim here. You may also submit and check the status of your claim through the "Lost & Found" section below.
- Corporate Travel
- Individual Incentive Travel
- Full Ship Charters
- Click here for more information
| Contact | Mailing Address | Hours of Operation |
|---|---|---|
| Phone: 1.866.NCL.MEET or 305.436.4465 Email: EVENTS@NCL.COM | 7665 Corporate Center Drive Miami, Florida 33126 | Mon-Fri: 9:00am-6:00pm ET |
| Contact | Mailing Address | Hours of Operation |
|---|---|---|
Email: | NCL Corporation Ltd. 7665 Corporate Center Drive Miami, Florida 33126 | Mon-Fri: 9:00am-7:30pm ET Sat-Sun: 12pm-4:00pm ET |
Norwegian is fully committed to providing you and your travel companions with the best cruise experience. Guests requiring special accommodations must fill out the Accessibility and Medical Questionnaire. This form helps us understand your requirements to adapt your cruise with personalised accommodations. Once you have submitted the form, Norwegian Cruise Line Access Desk will respond within 72 hours.
Accessibility & Medical Questionnaire
Accessibility Assistance Information
Learn more about the accommodations we offer before and during your cruise including:
Our Guest Services team are happy to help with any Latitudes queries including updating contact information or advising of Latitudes Rewards.
If you are missing a cruise from your cruise history or have duplicate accounts, please log into My NCL and go to the "Latitude Rewards" tab and follow the necessary links provided.
Standard response time is 10 business days from receipt.
- Click here to report items lost on your cruise.
Please note, if your item is located, a shipping cost will apply. - Click here for the status of your claim.
Please click here for our Media Relations contact information.
| Contact |
|---|
| Email: socialmedia@nclcorp.com |
The Special Events Department coordinates group dining for parties of 10 or more, vow renewals, meetings, cocktail parties, group performances, and other onboard functions.
- Please click here to submit your request. Standard response time is 7-10 working days from receipt.
| Contact | Hours of Operation |
|---|---|
| Phone: 1.800.327.7030 | Mon-Fri: 9:00am-1:00pm ET |