Senior Vice President, Guest Services
Katty Byrd is senior vice president of Guest Services for Norwegian Cruise Line, overseeing various service departments, including Global Trade FIT and Group Sales/Service, Resolution Desk, Guest Relations, Support Operations, Training and Development, Inbound Direct Sales, Shore Excursions and the brand's onboard incentive CruiseNext team. Byrd also played a key leadership role in the global implementation of the Company's "Follow the Sun" initiative to provide Norwegian Cruise Line guests consistent superior customer service worldwide 24-hours a day, seven days a week.
Prior to her current role, she held various positions within the organization including senior director of Onboard Sales where she oversaw the successful development of Norwegian's CruiseNext program, increasing sales by 291 percent in only three years. Byrd also led the expansion of her Outbound Sales team, growing the departments from 12 to 300 NCL team members. Previously, she was director of Consumer Sales, managing Inbound and Outbound Remote Consumer Sales as well as Sales Training and Development. She began her time with the organization in 2008 as a sales manager for the Outbound Sales team.
Before joining NCL, Byrd served as a Sales Coach and Team Leader at Carnival Cruise Lines where she oversaw Outbound Consumer Sales. Prior to that role, Byrd was director of sales and marketing with Global Rent-A-Car where she was responsible for Latin America sales and marketing.
Byrd obtained a Bachelor of Arts degree in communication from Florida International University in 2019. Currently, she is a member of All SoFla NCLH Female Executives, NCL Women In Sales Empowerment (WISE), and a mentor within the Norwegian Cruise Line Holdings Ltd. (NCLH) mentoring program. Originally from Cuba, Byrd now resides in Davie, Fla with her husband of 15 years, Richard.