Norwegian Cruise Line Press Releases

Norwegian Cruise Line Puts Guests First With Extended Peace of Mind Cancellation Policy and Final Payment Schedule

- Guests May Cancel Up To 15 Days in Advance for Voyages departing Jan. 1, 2021 - Oct. 31, 2021 -
- Final Payment Due at 60 Days versus 120 Days Prior to Departure for 2020 Voyages –

Miami, FL, US - Jul 29, 2020

Norwegian Cruise Line, the innovator in global cruise travel with a 53-year history of breaking boundaries, today announced the extension of its Peace of Mind cancelation policy into 2021 as well as a protracted final payment schedule in an effort to instill consumer confidence and inspire guests to transform their destination daydreams into vacation reality.

Guests sailing on cruises booked by Aug. 31, 2020 with embarkation dates from Jan. 1, 2021 to Oct. 31, 2021, now have the flexibility to cancel their cruise 15 days prior to departure. Those who take advantage of the Peace of Mind policy will receive a full refund in the form of a future cruise credit which may be applied to any sailing through Dec. 31, 2022. The Peace of Mind policy, which also allows guests to cancel up to 48 hours prior to embarkation for 2020 sailings, was initially launched in March 2020 to reassure guests during this extraordinary time.

In addition, the Company has introduced a new final payment schedule for all 2020 voyages which requires payment 60 days prior to embarkation versus the standard 120 days.

“Now more than ever, travelers are looking for freedom and flexibility and that is what Norwegian Cruise Line is all about,” said Harry Sommer, president and chief executive officer of Norwegian Cruise Line. “Our Guests First philosophy compels us to put guests at the heart of every decision, which is exactly what we are doing by enabling them to cancel very close-in to their anticipated embarkation date and by delaying final payment to just 60 days prior to departure. We recognize the uncertainty we are all feeling right now so it is important guests know that we have their best interests in mind.”

The company recently unveiled a year’s worth of aspirational voyages with itineraries sailing to all seven continents through April 2023, including more than 20 new ports of call.

“We are optimistic about the future and remain committed to the safety, health and well-being of our guests, crew and the communities we visit,” said Sommer. “We recently announced our participation in the Healthy Sail Panel comprised of leading experts working to help ensure cruising remains one of the safest and most beautiful ways to see the world. With all voyages currently suspended through Oct. 31, 2020, we are taking the time to focus on health and safety standards by continuing to lead and innovate, as we have done for the last 53 years.” 

For more information about Norwegian Cruise Line’s Peace of Mind policy and its new health and safety protocols, visit www.ncl.com/peaceofmind. 

To learn more about the Company’s 17-ship fleet and worldwide itineraries, or to book a cruise, please contact a travel professional, call 888-NCL-CRUISE (625-2784) or visit www.ncl.com.

 

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About Norwegian Cruise Line

As the innovator in global cruise travel, Norwegian Cruise Line has been breaking the boundaries of traditional cruising for 53 years. Most notably, the cruise line revolutionized the industry by offering guests the freedom and flexibility to design their ideal vacation on their preferred schedule with no assigned dining and entertainment times and no formal dress codes. Today, its fleet of 17 contemporary ships sail to nearly 300 of the world’s most desirable destinations, including Great Stirrup Cay, the company’s private island in the Bahamas and its resort destination Harvest Caye in Belize.  Norwegian Cruise Line not only provides superior guest service from land to sea, but also offers a wide variety of award-winning entertainment and dining options as well as a range of accommodations across the fleet, including solo-traveler staterooms, mini-suites, spa-suites and The Haven by Norwegian®, the company’s ship-within-a-ship concept. For additional information or to book a cruise, contact a travel professional, call 888-NCL-CRUISE (625-2784) or visit www.ncl.com. For the latest news and exclusive content, visit the media center and follow Norwegian Cruise line on Facebook, Instagram and YouTube @NorwegianCruiseLine; and Twitter and Snapchat @CruiseNorwegian.

About Norwegian’s Peace of Mind

Norwegian’s Peace of Mind philosophy encompasses the cruise line’s health and safety program as well as its flexible cancelation policies, providing guests the reassurance that their health and safety onboard and ashore is the ultimate priority, while affording them the freedom and flexibility to book knowing they can change plans as needed. To learn more, please visit ncl.com/PeaceOfMind.

  

Media Contact:

PublicRelations@ncl.com

Norwegian Cruise Line

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ademarco@ncl.com
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