Arrival at the Cruise Terminal:
For your comfort and convenience, we recommend that guests who have not completed their Online Check-In arrive at the cruise terminal no later than two (2) hours prior to the scheduled embarkation time printed on your cruise documents. Guests who have completed their Online Check-In should arrive at the terminal no later than one (1) hour prior to the scheduled embarkation time printed on your cruise documents. We STRONGLY recommend guests complete their Online Check-In at least four (4) days prior to sailing.
Final Boarding Time:
In order to facilitate the embarkation process and the processing of your eDocs, and to comply with new government regulations governing departure manifest, all guests are required to complete Online Check-In at least one day prior to sailing and must complete check-in at the cruise terminal and be onboard the ship no later than one hour prior to the departure time noted on their cruise documents or they will not be permitted to sail. Please note guests who have not filled out their Online Check-In must arrive at port two (2) hours prior to sailing. Any late arriving guest may join the ship at an approved port of call in the scheduled itinerary. Such guest will be responsible for all applicable fees and travel expenses to that subsequent port of call.
Boarding Time in Ports of Call:
In all ports of call, it is also the guest's responsibility to be back onboard the ship no later than one (1) hour prior to the ship's scheduled departure time. Please be aware that shipboard time may differ from the port of call and it is the guest's responsibility to follow the shipboard time. In the event a guest misses the ship, it will be the guest's responsibility to pay all expenses incurred to rejoin the ship.
Caribbean, Bahamas, Bermuda, Alaska, Mexican Riviera, Or Canada & New England Cruises
For round-trip sailings (cruises that depart from and return to the same U.S. port), you may sail with either a valid passport, proof of citizenship and a valid government-issued photo I.D. (driver’s license with a photo), or any other WHTI compliant document.
Proof of Citizenship examples include:
- State certified U.S. birth certificate
- Original certificate of U.S. naturalization
- Original certificate of U.S. citizenship
- U.S. Consular report of your birth abroad.
- Baptismal paper, hospital certificates of birth and Puerto Rico birth certificates issued prior to 7/1/10 are not acceptable.
- A U.S. citizen under the age of 16 do not require a government-issued photo ID.
For open-jaw sailings (cruises that depart from one U.S. port and return to a different U.S. port), you are required to carry:
- A valid passport
- U.S. passport card
- U.S. or Canadian Enhanced Drivers License
- Permanent residents of the U.S. are required to carry their valid ARC cards for boarding AND passport from their country of citizenship, if available.
Note: If you miss your ship at its scheduled U.S. departure port and need to travel outside the U.S. to meet your ship, or should you unexpectedly need to depart the ship from a foreign port prior to the end of sailing, a passport would be required to leave or re-enter the U.S. by air. To that end, Norwegian strongly recommends all guests to obtain a passport for their voyage on any Norwegian vessel.
All guests must carry a valid passport, and if necessary, a multiple entry visa is required for entry into the United States (i.e. B-2 Visitors Visa), or a visa waiver. Please be sure to check with the proper agencies and authorities (such as your local immigration office) before you sail because we can't board you without the proper documents. Travelers from the 36 Visa Waiver Program (VWP) countries must have a machine-readable passport to enter the U.S. without a visa. All VWP travelers are required to obtain an electronic travel authorization prior to boarding a carrier to travel by air or sea to the U.S. under the VWP.
There’s no need for a passport when you sail on any Hawai‘i inter-island cruise. If your ship never sails beyond the islands of Hawai‘i, all you need is a government-issued photo I.D. which includes a passport or a valid driver’s license with a photo. A U.S. citizen under the age of 16 do not require a government-issued photo ID.
A valid passport is required and in some cases, a tourist visa is also required.
No, Norwegian doesn’t offer babysitting but instead offers Group Sitting Services for children ages 3-12 years old every night from 10:30pm - 1:30am (Late Night Fun Zone) and on port days while the ship is docked.
On Port Days, a minimal fee is charged only during scheduled meal time per the activity booklet.
Nightly at Late Night Fun Zone, there is an hourly fee of $6.00 per hour, per child and $4.00 per hour, per child for each additional sibling.
Parents are encouraged to sign up in advance for both services. If no children are signed up or dropped off by 11:30 pm for the nightly service, the youth center will close for the evening. The fees are charged to your on-board account. Fifteen minute transition time is offered before charges apply from Splash Academy to Late Night. Both services are run by the Youth Staff in the Splash Academy Facility.
Hours of Operations
Port Day: Arrival into Port – Departure from Port
Overnight In Port: Arrival in Port – 8:00 pm
For details Click here.
For your convenience, all shipboard expenses are charged to Norwegian's special onboard credit program. Sign up on the first day of your cruise, by establishing your method of payment with a credit card (Visa®, MasterCard®, American Express®, Discover®, Diners Club®), travelers checks or cash. If you choose to settle your account with cash, a deposit will be required in advance. Norwegian does not recommend the use of a debit card as payment for your onboard folio. However, if you choose to pay with a debit card, please be advised that Norwegian obtains pre-authorization which some banks may hold for up to 30 days.
Using your debit or ATM card
- Norwegian does not recommend the use of a debit card as payment for your onboard folio.
- Please be advised that multiple holds will be placed on your debit card account based on your onboard purchases.
- After settling your onboard folio, these debit card holds may remain on your account up to 30 days after the cruise ends.
- To avoid overdraft charges from your bank, please make sure that you have enough available funds in your account during this hold period.
- Norwegian will not be responsible for overdraft charges resulting from holds placed on Debit Card accounts.
Cash/Traveler's Checks Procedures You can deposit cash or US Traveler's Checks into your onboard account.
A cash deposit may be placed on your account in the following amounts:
7 day cruises - $300/person
Less than 7 days - $150/person
More than 7 days - $450/person
Once you have exceeded the deposited amount, your account will be closed to further charges. You can deposit as much money as often as you'd like throughout the cruise, however, refunds cannot be made until the day of disembarkation for any excess. US Traveler's Checks can be cashed onboard and are the same as cash.
**Personal checks will not be accepted, nor can they be cashed onboard.
A few of the commonly used terms to get you ready to set sail.
- Aft - the back or near the back of the ship
- Atrium - the central court (or center area) of a cruise ship, usually rising through more than one story of the ship's interior
- Berth - a built-in bed or bunk, as in a ship's cabin or stateroom
- Bow - the very front of the ship
- Bridge - the navigational control center
- Cabin or Stateroom Steward - a person whose work is to take care of the guests aboard a ship.
- Captain - the person in command of a ship
- Courtyard area - another Norwegian exclusive that offers privacy and luxury for our Suites and Villas guests. You will enjoy a private pool, hot tub, sundeck with Balinese lounges, a fitness area and aboard Norwegian Epic, two private restaurants and a bar.
- Deck Plan - an overhead diagram of the cabins and the public rooms
- Disembark - to unload (passengers or goods) from a ship
- Dock - where your ship 'parks' when in port
- Family Villa with Balcony (2 bedroom) - Exclusive to our Jewel Class ships, these spacious suites sleep six with a private master bedroom and bath as well as a guest bedroom with bath and living and dining area.
- Forward - faces the front of the boat
- Gangway - allows you access on and off the ship
- Garden Villa (3 bedroom) - The largest suites at sea with up to 5,000 square feet of living space at the top of the ship.
- Knot - a nautical mile (see Nautical below)
- Leeward - the side of the ship that is out of or away from the wind
- Midship - the middle of the ship
- Muster - to come together or assemble aboard ship for inspection or roll call
- Muster Station - a specific location on ship to gather, based on stateroom assignment
- Nautical - of or having to do with sailors, ships, or navigation. A unit of speed of one nautical mile (6,076.12 feet or 1,852 meters) an hour: abbrev. kn or kt [to average a speed of 10 knots]
- Pier - a structure built out over the water and supported by pillars or piles: used as a landing place.
- Port - the left-hand side of a ship as one faces forward: opposed to starboard. Port - so named because the side toward the port (dock), since the steering oar (see starboard) prevented docking to the right.
- Port of Call - regular stopover(s) on a cruise itinerary.
- Purser - a ship's officer in charge of accounts, freight, tickets, etc., esp. on a passenger vessel. Important to you - a Purser takes responsibility for all money, transactions.
- Port - the left hand side of the ship while facing forward (bow). Easy to remember since "port" and "left" each have four letters.
- Ship - You always cruise on a "ship," never a "boat"
- Spa Suite - A luxurious suite only found aboard Norwegian Epic that features an ocean view whirlpool tub, balcony, complimentary, nearby access to the Thermal Suites at Mandara Spa and keycard access to the private Courtyard area
- Starboard - the right side of the ship while facing forward (bow).
- Stateroom - your cabin or berth
- Stern - the very back of the ship
- Studios - Norwegian Epic's private keycard access complex comprised of staterooms designed and priced for the solo traveler. Also includes access to the private Studio Lounge.
- Studio Lounge - A private lounge aboard Norwegian Epic reserved exclusively for Studio guests. This is a place to relax, watch TV, have a drink and meet fellow Studio guests.
- Tender - a boat for carrying passengers to or from a ship close to shore.
- Windward - on the side of the ship from which the wind blows; toward the wind
All facts stated below apply at the time of embarkation.
Infants sailing onboard a Norwegian vessel must be at least six months of age at time of sailing. However, for voyages that have 3 or more consecutive days at sea, the infant must be at least 12 months old at time of sailing.
A minor is defined as an individual under 18 years of age at the time of embarkation.
A young adult is defined as an individual between the ages of 18 and 20.
Company policy dictates that a passenger under 21 years of age must be accompanied in the same or connecting stateroom by a passenger 21 years of age or older at the time of embarkation.
For passengers under the age of 18 traveling with an accompanying adult, who is not the minor's parent or legal guardian, a PARENT/GUARDIAN CONSENT RELEASE FORM (PDF) that authorizes the minor's travel and further authorizes medical treatment in case of an emergency must be delivered to a Norwegian representative at the pier during check-in. Failure to produce this letter at embarkation may result in boarding being denied, with no refund of cruise fare provided.
Note: Two people under the age of 21 may travel together in the same stateroom if they are a married couple and provide proof of marriage to a Norwegian representative at the pier before embarkation.
Shore Excursions and specialty dining can be purchased by guests sailing on any Norwegian ship. In addition, guests sailing on the Norwegian Epic will have the option to pre-purchase onboard Entertainment and Spa activities.
How do I book my Shore Excursions?
Click here to view the available Shore Excursions. An updated listing of Shore Excursions is available approximately 6 months prior to the first sailing of each cruise destination season. All tours are available to pre-request at My NCL, or you can call 866-625-1167 (US & Canada) or 0845-201-8907 (UK). Once onboard, Shore Excursions can also be purchased at the ship's Shore Excursion Desk.
How do I book my Dining, Entertainment and Spa activities prior to sailing?
Onboard activities can be booked online at ncl.com/myncl; by calling 866-625-1167 (for Shore Excursions) and 800-327-7030 for Spa (Norwegian Epic only), Dining and Entertainment, or by contacting your travel professional.
Please note: Specialty dining can be pre-booked online for parties of up to eight guests. If you'd like to pre-book specialty dining for larger parties, please call us at 800-327-7030 for assistance. Our reservation agents will also be able to assist you if you would like to pre-book specialty dining for your group using more than one credit card.
Who will be asked to purchase cruise activities with a credit card?
Ticketed passengers who (1) purchased the cruise in US dollars, CAN dollars, GBP or Euro’s, and (2) do not have a Shore Excursion, Dining or Entertainment reservation on record prior to June 29, 2011. Guests who do not meet all of these criteria will be able to pre-book activities, but will not be asked for payment at the time of booking.
Will my charges to my credit card be refunded if I cancel my bookings prior to sailing?
Cancellations made up to 24 hours prior to sailing will be refunded in full to the credit card on which the purchase was made. To cancel prepaid reservations prior to sailing, please call 866-896-3152 (for Shore Excursions) and 800-327-7030 (for Dining, Entertainment and Spa). Cancellations made after that point will be refunded as an onboard credit. To make a cancellation on board, please visit the Shore Excursion Desk (for Shore Excursions), or the Guest Services Desk (for Dining, Entertainment and Spa, or the Mandara Spa Reception Desk – Norwegian Epic only). For more information please click here.
What is the cancellation process once I’m on board?
Shore Excursions: Guests that cancel on board more than 48 hours prior to the tour will receive a refund for their purchase in the form of an onboard credit. Tours cancelled by guests less than 48 hours prior to arrival in the port where the tour is scheduled are non-refundable. Please note that certain tours, such as overland tours, customized tours and tours with theater performances or special events may be subject to different cancellation fees. To make a cancellation on board or for additional details, please visit the Shore Excursion Desk.
Dining/Entertainment: Guests that cancel on board more than 24 hours prior to the booked activity will receive a refund for their purchase in the form of an onboard credit. If a cancellation is made less than 24 hours prior to the activity, no refund will be issued. To make a cancellation on board, please visit the Guest Services Desk.
Spa: Guests that cancel on board more than 24 hours prior to the booked activity will receive a refund for their purchase in the form of an onboard credit. Failure to do so may result in a cancellation charge up to 50% of the treatment price being assessed to your onboard account. To make a cancellation on board, please visit the Guest Services Desk or the Mandara Spa Reception Desk – Norwegian Epic only.
Will there be any cancellation fees if I cancel my onboard activity?
No. There will be no cancellation fees. Click here to review the Cancellation Policy.
How do I make Restaurant Reservations on board?
Reservations are never required or taken for the Main Dining Rooms, Buffet, Blue Lagoon, Cadillac Diner or O’Sheehans; however reservations are recommended for our specialty restaurants. Reservations may be made by phone, in person at the designated Restaurant Reservations Desk, or at any specialty restaurant host desk during dinner service.
To ensure that our guests receive our best service, we can only hold your dinner reservation for 15 minutes. After 15 minutes, the unclaimed reservation will be released. For dinner reservations made on board, the full cover price per guest will be charged to the guest’s account. For pre-paid reservations, no refund will be issued.
Services are available to store your luggage at the following ports.
|Barcelona||9,90€ per bag|
|Venice||4,00€ per piece of luggage||Luggage must be collected before ship’s sailing when the luggage deposit closes|
|Copenhagen and Civitavecchia||n/a||Luggage storage is not available|
|Tampa||$7 for 2 guests (up to 4 bags)
$10 for 3 guests
|New Orleans||$25 for the first four (4) pieces of luggage
$5 for each additional piece.
|All luggage within an order must have matching names. Oversized/overweight items may incur an additional fee. Service include delivery to airport.|
|Seattle||$3.50 per bag||Must be picked up by 3pm|
|Vancouver||$7.50 per bag||Luggage storage is only offered at Canada Place, not at Ballantyne Pier.|
|Los Angeles||n/a||Luggage storage is not available|
|Hawaii||$5.00 per bag||Luggage storage is located in the terminal from 7:30 a.m. to 10 a.m. (For terminal security purposes, we are unable to accept bags after 10 a.m.) Guests may retrieve their bags between the hours of 11:00 a.m. and 6:00 p.m.|
Please note that Miami, Boston and New York have no luggage storage available.
We want you to be comfortable on board, so public areas throughout all our ships are smoke-free. If you smoke regular or electronic cigarettes, you can do so on your balcony, in the casino or in the Cigar Bar (where available). If you prefer pipes or cigars, you can smoke in the Cigar Bar or designated smoking lounge. Also, you can smoke cigarettes, pipes and cigars outside on open decks (just not around food venues, sports decks, kids’ pool areas and other designated nonsmoking areas). Smoking inside your stateroom will result in a $250 cleaning charge added to your onboard account.
If you’re 18 through 20 years of age and you have the written consent of your parents or guardian (parent or guardian must be on board), you can purchase beer or wine for yourself only when the ship is sailing in international waters (except on Alaska and Hawai‘i cruises where you must be 21 years of age to consume or purchase alcohol of any kind).* If you want to gamble in our casinos, you must have a valid ID showing you are 18 years or older. If a Guest under the age of 18 wins in the casino and cannot provide proof of age, he or she will not be paid the winnings. There is no casino on Pride of America.
Electronic cigarettes cannot be used in public areas where there is a No Smoking policy in force; simply because these cigarettes look so realistic and therefore other guests’ perception is that we are not enforcing the No Smoking rule.
Staying connected at sea could be very important to some of us. Click here for more information on Internet Access and Cellular Phone Service & Texting.
All of our ships have Internet Cafés for those of you that need to on online. You can also telephone, telex, radiogram or fax to anywhere in the world and be billed* at applicable ship-to-shore rates. Norwegian guests can also be contacted on our ships by calling 1.888.NCSHIPS (1.888.627.4477) from the USA. For the rest of the world please dial 1.732.335.3280. When guests are contacted with the ship via satellite, they can be reached directly, if they are in their stateroom. If not, a message about the incoming call will be delivered to their stateroom and then they can call back* the shore via satellite. Norwegian guests can also make and receive calls, send and receive text messages and read emails on their own cell phones and mobile devices just as they do on land when the ship is at sea with the Freestyle Cellular Service. Staying in touch with family and friends when cruising has never been so easy. Click here for more information.
Norwegian Ship Telephone & Fax Numbers
When calling from the United States: Dial 1.888.NC SHIPS (627.4477), select the ship, and enter your credit card information. When Calling from outside the United States: Dial 1.732.335.3280, select the ship, and enter your credit card information.
*Please use American Express, MasterCard and Discover Card, only.
ALCOHOL CONSUMPTION POLICY
Passengers must be 21 years of age or older to purchase or consume alcohol.
With the exception of Alaska and Hawaii itineraries, Norwegian permits young adults to purchase and personally consume wine and beer only while onboard and with the consent of an accompanying parent. Authorization will be given only when the accompanying parent completes the Young Adult Alcoholic Beverage Waiver form. This form can be obtained and completed at the Guest Services Desk upon embarkation of the vessel. However, passengers 18 years of age or older are permitted to consume alcoholic beverages when sailing on round-trip European voyages without having to complete the Young Adult Alcoholic Beverage Waiver form.
Please note that with the exception of Wine and Champagne, all guests are prohibited from bringing alcohol on board our ships. If you purchase any alcohol at one of our ports-of-call or in our onboard shops, we will safely store your purchase(s) and either on the final night of the cruise or the morning of debarkation it will be available for pick up in a designated area.
Wine & Champagne Policy
Guests may bring bottles of wine and champagne on board. When bottles are brought on board and served or consumed in any restaurant, public room area or in their stateroom, a corkage fee will be charged according to bottle sizes noted below.
750 ml Bottle: $15.00
1,500 ml Magnum: $30.00
Wine or champagne sent directly to the ship by travel agents, friends, family, etc. or from another retail source, are subject to the same fees. Box wines are not allowed on board.
* Norwegian encourages the responsible use of alcohol and accordingly reserves the right to permanently or temporarily revoke the drinking privileges of any guest who violates <a href="faq/guest-conduct-policy">Norwegian's Guest Code of Conduct</a> or who is deemed a danger to himself, herself or others by vessel management. Continued abuse of alcohol while sailing and/or violation of Norwegian's alcohol policy may result in immediate disembarkation.