Norwegian Cruise Line Gift Card Frequently Asked Questions

Gift Card Frequently Asked Questions

Q: What is the Norwegian Cruise Line Gift Card?

A: The Norwegian Cruise Line Gift Card is a prepaid card loaded with a specific amount of funds, redeemable only at Norwegian Cruise Line participating locations.

Q: How can Norwegian Cruise Line Gift Cards be purchased?

A: Gift Cards can be purchased on ncl.com via www.ncl.com/giftcard. Cards can also be purchased by calling Norwegian at 1-800-327-7030, or you can contact your travel professional to order.

Q: Can Gift Cards be purchased through a travel agent?

A: Yes. Gift Cards can be purchased through your travel agent.

Q: How many Gift Cards can be purchased at one time?

A: Up to 5 Gift Cards can be purchased in one transaction.

Q: Is there a minimum or maximum dollar amount that a Gift Card can be purchased for?

A: The minimum amount for a Gift Card purchase is $25 and the maximum is $1,000.

Q: Are there set amounts that can be purchased?

A: Yes, we offer Gift Cards in the following denominations: $25, $50, $100, $250, $500. Customers can also choose to purchase a customized Gift Card amount, in any whole dollar value starting from $25 to $1,000.

Q: Is there a fee to purchase a Gift Card?

A: No. Unless the expedited shipping option is selected, where a fee of $15.95 will be applied.

Q: What currency can Gift Cards be purchased in?

A: Gift Cards can only be purchased in US Dollars.

Q: Do Gift Cards expire?

A: Gift Cards will expire once the “valid thru” date listed on the front of the Gift Card has passed, or 7 years from date of purchase. The funds on the Gift Card do not expire and will still be available for use if the cardholder contacts our Customer Service line to receive a replacement Gift Card less dormancy fees, However, unused funds can be depleted through the application of dormancy fees which begin to be assessed beginning on the 13th month of inactivity on the card. There will not be a charge for a replacement card if a replacement card is ordered after the Gift Card expires in order to access unused funds. Customers may contact us at 1-888-976-6904 to request a new Gift Card after it expires. Note: For lost cards, in addition to dormancy fees, replacement fees will apply.

Q: Can additional funds be added to a Gift Card?

A: No. Gift Cards are not reloadable. Funds cannot be added to a Gift Card after it has been purchased or redeemed. When all the value is used, the card should be destroyed. If additional funds are desired, another Gift Card can be purchased.

Q: What happens if the credit card used for a Gift Card purchase is declined?

A: If the credit card used for a Gift Card purchase is declined, the communication will advise the consumer that the credit card was declined and instruct the consumer to use a new credit card to purchase a Gift Card. The current transaction will be cancelled and customers will need to place a brand new gift card order.

Q: Do Gift Cards need to be activated?

A: No. Gift Cards can be used right away.

Q: Will the purchaser receive a communication about Gift Card purchase?

A: Norwegian will send a communication to the Gift Card purchaser via email when the credit card is processed for payment, this may take 2-3 business days. Gift Card purchases should not be re-submitted during this timeframe. This will result in a duplicate order and duplicate orders cannot be cancelled or refunded. Another email will also be sent when the Gift Card order is ready to ship.

Q: Will recipient receive a notice prior to Gift Card arriving?

A: No. We are not able to send a note to Gift Card recipients.

Q: Can Gift Card orders be modified once they have been placed?

A: No, once a Gift Card order has been submitted, all information is final.

Q: How soon will I receive confirmation that my order has gone through?

A: Once a Gift Card order is placed, a confirmation email will be sent when the order has been processed. This may take 2-3 business days depending on when the order was placed. Gift Card purchases should not be re-submitted within this timeframe as this will result in a duplicate order. Duplicate orders cannot be cancelled or refunded.

Q: I placed my Gift Card order on a weekend, when will it be processed?

A: Gift Card orders placed over the weekend will be processed the following business day. Email confirmations will be sent once orders have been processed, please allow 2-3 business days to receive confirmation.

Q: Can I change or modify the address of where my Gift Card is being sent?

A: No, once a Gift Card order has been submitted, all information, including shipping address, is final and cannot be modified.

Q: Can I change the shipping method?

A: No, once a Gift Card order has been submitted, all information, including shipping method, is final and cannot be modified.

Q: Can I change the Gift Card amount?

A: No, once a Gift Card order has been submitted, the Gift Card purchase amount cannot be modified.

Q: Can I cancel my order?

A: No, Gift Card orders are final and orders cannot be cancelled.

Q: I did not receive my Gift Card in time, can I get a refund for my Gift Card purchase?

A: Gift Card orders are final and cannot be cancelled or refunded. Please take shipping times into consideration when placing an order and allow sufficient time to receive Gift Cards. For standard shipping, please allow 10-14 business days for orders to arrive. For expediting shipping, please allow 6 business days for orders to arrive. Please note that shipping times are estimates and cannot be guaranteed.

Q: Can Gift Card purchases be switched to an onboard credit?

A: Unfortunately, Gift Card orders cannot be cancelled and converted into onboard credits. Please allow sufficient time to receive Gift Card orders if purchasing for an upcoming cruise.

Q: Is there a fee for shipping the Gift Card?

A: No fees apply for standard shipping. Expedited shipping is available for a fee of $15.95.

Q: How long will it take for Gift Cards to arrive?

A: Gift Card orders will ship to arrive within 10-14 business days (standard shipping) from the date the order is placed. For expedited shipping, Gift Cards will ship to arrive within 6 business days from the date the order is placed. * Please note that shipping times are estimates and cannot be guaranteed. Please allow adequate time to receive Gift Cards. Gift Cards orders are non-refundable and cannot be cancelled.

Q: How will Gift Cards be shipped?

A: Gift Cards will be sent via First-Class USPS mail for standard shipments. No fees apply for standard shipping. Please allow 10-14 business days for orders sent via standard shipping to arrive. For expedited orders, Gift Cards will be shipped via UPS. A fee of $15.95 will apply. Please allow 6 business days for orders sent via expedited shipping to arrive.

Q: Where can Gift Cards be shipped?

A: Gift Cards can be shipped anywhere in the US, including Alaska ,Hawai`i and the following U.S. territories: Guam, American Samoa, Puerto Rico, U.S. Virgin Islands, and the Marianas. Gift Cards cannot be shipped internationally.

Q: Can a Gift Card orders be sent to a P.O. Box address?

A: Gift card orders sent via standard shipping can be delivered to P.O. Box addresses. Gift Card orders sent via expedited shipping cannot. UPS cannot deliver to P.O. Box addresses, please enter a physical street address when selecting the expedited option.

Q: Is tracking information available for Gift Card orders?

A: Tracking information is not available for Gift card orders sent via standard shipping. Expedited Gift Card orders will be sent UPS and tracking information can be obtained by calling the Gift Card Customer Service Center, 1-888-976-6904 follow the prompts for helpful tips and then select 0 to speak with a customer service representative.

Q: What can Gift Cards be used for?

A: Gift Cards can be used toward the purchase of a cruise or for onboard expenses.

Q: Can Gift Cards be applied to existing reservations?

A: Yes, Gift Cards be applied to any outstanding balance on a current reservation.

Q: When can Gift Cards be used?

A: Gift Cards can be used at the following points: 1) Prior to a cruise for cruise ticket purchase. 2) Prior to a cruise for onboard expenses where payment is made before a cruise. 3) During the cruise as payment toward the onboard ship account.

Q: Where can Gift Cards be used?

A: Gift Cards can only be used at Norwegian Cruise Line participating locations, including but not limited to, www.ncl.com, phone reservations, onboard ships for guest accounts, and by travel professionals to apply to customer accounts. The Card is not valid on any other cruise line, including any affiliate or subsidiary of Norwegian Cruise Line.

Q: How are Gift Cards redeemed?

A: Gift Cards can be used in the same manner as a credit card for purchases made online, in-person, or over the phone to Norwegian or a travel professional, or in-person for onboard expenses. A customer can use up to 3 Gift Cards in one transaction. For online purchases, “Norwegian Cruise Line Gift Card” should be selected as the payment type, and the Gift Card is entered the same as a credit card. For in-person or over the phone purchases, the Gift Card is presented to the agent when payment is collected and cardholder must inform agent of the amount of funds available on the card. For onboard purchases, the Gift Card can be presented to Guest Services Desk onboard the ship and will be applied toward onboard folio.

Q: What if a purchase is greater than the value on the Gift Card?

A: If the Gift Card is used for a purchase which is greater than the balance of the funds available on the card, the cardholder must tell the merchant to charge only the exact amount of funds available on the Gift Card to the Gift Card, and then must arrange to pay the difference using another payment method.

Q: What if a purchase amount is less than the value on the Gift Card?

A: If the Gift Card is used for a purchase which is less than the balance of funds available on the card, the amount of purchase can be charged, and then the Gift Card can be returned to the cardholder to use the remaining balance for future purchases.

Q: Can a Gift Card be used as payment at retail locations onboard a Norwegian Cruise Line ship?

A: No. Gift Cards can only be used as payment toward the onboard ship account. Guests can visit the Guest Services Desk onboard to have a Gift Card applied to an onboard account. Guests will use their key card in all the ships’ retail locations to make charges to their onboard accounts.

Q: Can a Gift Card be used to check in at the port?

A: No. Norwegian Cruise Line cannot accept Gift Cards as a form of payment at the ship terminal. Guests can, however, use Gift Cards as a form of payment to be applied toward their onboard ship account. Guests should visit the Guest Services Desk onboard to have a Gift Card applied to their onboard folio.

Q: How many Gift Cards can be used for each purchase?

A: Up to 3 Gift Cards can be used for each Norwegian purchase.

Q: Are Gift Cards good towards purchases worldwide?

A: No. Gift Cards can only be applied toward Norwegian Cruise Line purchases or onboard expenses that are being paid for in USD. Gift Cards cannot be used for foreign currency transactions.

Q: How can Gift Card balance or transaction history be determined?

A: Visit www.norwegiangiftcard.com or call 1-888-976-6904. The Gift Card number is required in order to check the balance on the card. Follow the prompts for helpful tips and then select 0 to speak with a customer service representative.

Q: Is the purchase of a Gift Card refundable?

A: No. The purchase of a Gift Card is non-refundable. Gift Cards cannot be cancelled or returned.

Q: Can a Gift Card be returned for cash?

A: No. Gift Cards are non-refundable and cannot be returned for cash or credit. The Gift Card is not a Debit Card and cannot be used to obtain cash at ATMs or obtain cash back in any purchase transaction.

Q: What happens if a Gift Card is used toward a cruise purchase and then the cruise is canceled?

A: A refund will be processed and payments returned in accordance with our Refund Policy, less Gift Card amount and any applicable cancellations fees that apply. For the amount that was paid for using a Norwegian Cruise Line Gift Card, a new card will be issued to in the same amount. For all other funds paid, refunds will be processed in accordance with our Refund Policy.

Q: What should a customer do if a Gift Card is lost or stolen?

A: Immediately report the card lost or stolen by calling the Norwegian Cruise Line Gift Card customer service center at 1-888-976-6904. A replacement card can be requested and a replacement fee of $6.95 will apply for replacement cards to be issued. We suggest that guests write down the Gift Card tracking number from the back of the card on a separate piece of paper to reference in the event the Gift Card is lost or stolen.

Q: Do any fees apply to the Gift Card?

A: Yes, the following fees apply: 1) Dormancy Fee of $3.00 will apply after 12 months of inactivity and every month thereafter. 2) Replacement Fee of $6.95 for Lost or Stolen cards to be reissued. 3) Expedited Shipping Fee of $15.95 for expedited shipping service.

Q: Are there dormancy fees on the Gift Card?

A: Yes, dormancy fees apply. Subject to applicable law, beginning the 13th consecutive month after there has been no activity on the Gift Card, a fee of $3.00 will be assessed to the card. This fee will be assessed to the Gift Card each month as long as there are funds remaining on the card and no further activity has occurred. If further activity occurs, no further dormancy fees will be assessed again until the 13th consecutive month after activity. This fee can be avoided by making regular purchases with the Gift Card.

Back To Top