Upgrade Advantage Air FAQ

1. What is Upgrade Advantage Air?
Upgrade Advantage Air allows eligible passengers on chartered flights the opportunity to bid on an upgrade to Premium Economy or Business Class.

2. When can I bid?
Eligible passengers will receive an email invitation from Norwegian Cruise Line to participate and may submit an offer to travel in a higher class between 45 and 14 days prior to the flight departure.

3. Do invitations apply to both Inbound and Return flights?
Invitations will list each eligible flight separately. All flights will be considered independently. NCL cannot guarantee that both flights will be upgraded.

4. Is the offer amount individual or for the entire reservation?
The offer amount is a one-time charge per person. Any offer submitted will apply to all passengers on the reservation.

5. Does the upgrade include any additional perks?
Should you be upgraded, you would enjoy the full Premium Economy or Business Class experience on the flight for which the bid was awarded.

6. What happens if I am part of a group or travelling with another reservation?
Each offer is considered individually, and NCL cannot guarantee that all reservations travelling together will be upgraded, if any. Under the circumstance that all reservations are upgraded, NCL cannot guarantee that all the upgraded seats will be close together.

7. Can I reject the upgrade after it is accepted?
No, once your bid is accepted, your card will be charged immediately, and the upgrade amount paid is final and non-refundable.

8. Can I choose specific seats of the upgrade cabin?
No, your seat location will depend on availability. NCL cannot guarantee a specific seat assignment within the upgraded class.

9. Can I modify or cancel my offer after I submit it?
You may modify or cancel your offer up until 14 days prior to departure, provided that your offer has not already been accepted by NCL and provided your credit card has not been charged.

10. When will I know if my offer got accepted?
Your offer can be accepted anytime from the moment it is submitted up until 14 days prior to departure. Passengers may be notified via email of the result of their bid(s) at any time between submission and 14 days prior to departure.

11. What happens if my offer is not accepted?
If your offer is not accepted, you will not be charged any additional amount, and you will stay in the class you originally booked.

12. What happens if I purchased travel protection?
If you have Norwegian's Travel Protection on your current booking, you will be automatically charged to cover the upgrade cost. If you have travel protection via your travel professional, please contact them to add your upgrade to your coverage.

13. Will there be any additional fees?
Depending on the flight itinerary, additional taxes may be applicable to the upgrade charges, if the upgrade is awarded. Any applicable taxes for the air upgrade will be charged automatically once the payment for the upgrade is taken.

14. How can I change the credit card I used to submit an offer?
In order to change the credit card number, you will need to cancel and re-submit your offer(s) using the new payment information.

15. Is the offer amount I am submitting additional to the cost of my original reservation?
Yes, any amount you offer for an upgrade is in addition to the cost of your original booking.