Terms & Conditions: Shore Excursions, Entertainment, Dining and Spa
Shore Excursions Terms & Conditions
General Information: Tour Descriptions, Durations and Departure Times
The information provided on this website is designed to help you select the excursions most suited to your interests. The tour descriptions are as current and accurate as possible. Please note that occasionally changes in the descriptions do occur. Some tours will operate in an order that is different from; that presented in the tour descriptions. This helps to alleviate crowding at local venues. The individual tour descriptions include approximate durations and can be found under each tour name. Please note that departure times are subject to change.
All prices are in U.S. dollars, capacity controlled and subject to change without notice. Prices for Hawaii only, DO NOT INCLUDE the additional Hawaiian State Tax that is assessed on all Shore Excursions. Prices include meals, refreshments as indicated in the tour description (including gratuities for these services), plus guide and entrance fees, unless otherwise noted. There is no charge for children under the age of 2 (at the time of sailing) who do not occupy a separate seat on most tours. Children's prices are only available as indicated at time of booking. Participants under the age of 13 pay child prices and participants 13 years of age and older pay adult prices (unless otherwise noted). An adult must accompany participants under the age of 18 on all tours. Due to weight and balance limitations as well as passenger safety and comfort, guests weighing 250 lbs. (113kg) or more (fully dressed) will be required to pay a surcharge to reserve extra space on the helicopter and all flightseeing tours.
Cancellation or Modification
Cruise schedules are subject to change at the discretion of the Captain, and may occasionally be affected by variations in arrival or departure times, inclement weather, and mechanical or equipment difficulties. NCL reserves the right to change Shore Excursion prices, itineraries and departure times without notice. Excursions are subject to cancellation or modification depending on the number of guests participating. NCL reserves the right to cancel a Shore Excursion for any reason, including inclement weather, and shall not be liable for any loss to participants. Participants holding tickets for canceled Shore Excursions will receive a full refund. Should it be necessary to abandon a Shore Excursion due to difficulties en route, NCL will arrange the best possible refund for participants according to the circumstances.
Refunds and Cancellation Fees
Most tours may be cancelled one day or more prior to sailing, any exceptions to this are noted in the tour descriptions on NCL.com. Tour cancellations which occur one day or more prior to sailing shall automatically receive a full refund on the credit card used to purchase such shore excursion tour, unless the tour has a more restrictive cancellation policy or unless a balance remains due to be paid on the guest’s reservation. In order to receive a full refund a guest must cancel their reservation on a shore excursion tour, one or more days prior to sailing. If a guest cancels a shore excursion tour reservation within the cut-off window (one day or more prior to sailing) a full refund shall be posted to the credit card used regardless of whether or not the individual who made the purchase is sailing. Please allow 7-10 business days for the credit to post to the credit card account. Shore excursion tours can be cancelled prior to the start of the sailing by contacting a Shore Excursion Agent at 1.866.625.1167.
In the instance that a tour cancellation is made by a guest outside of the cut-off date for such cancellations, the guest must request to cancel such shore excursion tour with the Shore Excursion Manager onboard. Once onboard, any refunds will be made to the onboard folio account of the Shore Excursion order contact person, not the original credit card used to secure the online order. This applies even in the event that shore excursions were purchased as a gift by someone who is not sailing. In the instance that at the end of the sailing, any onboard credit remains unused at the end of your sailing, such credit shall be refunded via check in the name of the Shore Excursion order contact person. Payment of the refund check will be mailed following sailing to the individual listed as the Shore Excursion order contact person.
All tours cancelled by guests within 48 hours prior to arrival in the port where the tour is scheduled to operate are non-refundable. Please note that certain tours, such as overland tours, customized tours and tours with theater performances or special events may be subject to different cancellation fees. Check with the Shore Excursion Desk for details. If a flight departure is cancelled due to weather by the flight company in conjunction with the Shore Excursion Manager, a full credit will be provided. You can cancel a tour by returning the tour ticket to the Shore Excursion Desk and advising the staff of the cancellation. Refunds will be credited to the guest's onboard account.
It should be noted that in the instance that an online booking for a shore excursion is made and a balance remains on guest’s reservation, payment made for the online booking shall be applied to the remaining balance on guest’s reservation. In the instance a guest requests to cancel a shore excursion reservation and a balance remains due on the guest’s reservation, the online booking refund will not be made to guest until full payment of the reservation is received.
Guests with Disabilities
While NCL strives to make its Shore Excursion program available to all its guests, inherent tour venue limitations and/or tour operator limitations exist that are beyond NCL's control that limit the ability of guests with special needs to participate in certain Shore Excursions. We urge such guests to advise the Shore Excursion department of disabilities when requesting tours and to further meet with the Shore Excursion staff on board to discuss their disabilities as they relate to the unique characteristics of each Shore Excursion. We typically recommend independent transportation for the comfort and convenience of guests with disabilities.
NCL makes arrangements for Guests for Shore Excursions solely for the convenience of the Guest; NCL does not act on behalf of or supervise the parties or persons who own, furnish, or operate such excursions, and the same are provided by independent contractors. NCL assumes no responsibility for, nor guarantees the performance of, any such excursion provider, and Guests acknowledge that NCL shall not be liable for losses or injuries arising from the acts or omissions of such provider.
Entertainment Terms & Conditions
Show Schedules and Descriptions
The information provided on this website is designed to inform you about the entertainment options we are offering and enable you to reserve a specific show day and time most suited to your schedule. The show descriptions, which include approximate durations, are as current and accurate as possible and subject to change.
All prices are in U.S. dollars, capacity controlled and subject to change without notice. Pricing for "Cirque Dreams & Dinner", "Nickelodeon's Character Breakfast" and the "Presumed Murdered" murder mystery include a meal as indicated in the show description. An adult must accompany participants under the age of 18.
Cancellation or Modification
NCL reserves the right to change show prices and times without notice. Shows are subject to cancellation or modification at NCL's discretion. Cruise schedules are subject to change at the discretion of the Captain, and may occasionally be affected by variations in arrival or departure times, inclement weather, and mechanical or equipment difficulties. Participants holding tickets for a canceled show which does not have an additional cost will have the option to reserve another performance day/time subject to availability. Participants holding tickets for a canceled show which has an additional cost will have the option to reserve another performance day/time subject to availability or receive a full refund.
Refunds and Cancellation Fees
Subject to the Cancellation or Modification provision above, cancellation of any show or entertainment event which has a cover charge must be done no later than 24 hours prior to the reserved show or entertainment event start time to receive a full refund. If cancellation occurs with less than 24 hours notice, the full price of the ticket will be charged. All show or entertainment event reservations can be cancelled by calling or going to the Box Office and advising the staff of the cancellation.
Guests with Disabilities
While NCL strives to make its show venues accessible to all its guests, inherent limitations exist that limit the number of guests with special needs who can view the shows at any one time. We urge such guests to advise the Box Office team of disabilities when reserving show times.
Audio and video taping any show or entertainment event on any NCL ship is strictly prohibited.
Dining Terms & Conditions
Refunds and Cancellation Fees
For standard dinner reservations, cancellations of dinner reservations must be made no later than 24 hours prior to the scheduled dining time. If cancellation occurs with less than 24 hours’ notice, the full price of the cover per guest will be charged to the guest's folio.
For pre-paid reservations, cancellations must be made no later than 24 hours prior to the scheduled dining time to receive a full refund. If cancellation occurs with less than 24 hours’ notice, no refund will be issued.
For Ultimate Dining Packages, no refunds are available if fewer restaurants are visited.
To ensure that our guests receive our best service, we can only hold your dinner reservation for 15 minutes. After 15 minutes, the unclaimed reservation will be released. For standard dinner reservations, the full price of the cover per guest will be charged to the guest's folio. For pre-paid reservations, no refund will be issued.
Children may order off of our complimentary children’s menu in any of our specialty restaurants at no charge, or they may order from the main specialty restaurant menu and pay the full cover charge.
All adjustments for non-package pre-paid reservations for children will be completed onboard through the posting of a credit to your stateroom folio. If the child ordered from the complimentary children’s menu, then a credit equal to the amount of the cover charge for the restaurant will be posted to your folio.
Ultimate Dining Package
For sailings on or before July 2nd, 2015
The Ultimate Dining Package (UDP) is available via pre-sell or onboard purchase on days 1-2 of the voyage only. On 3-day sailings, the package is only for sale on day 1. No refunds are available if fewer restaurants are visited. The Ultimate Dining Package is non transferable. An 18% gratuity and specialty service charge will be added to the package price. A la carte priced restaurants and Ocean Blue are not included in the Ultimate Dining Package, but will be discounted 20% for those purchasing the package. Carlo’s Bake Shop items, Ice Cream Bar, Gelato, Chef’s Table is not included in the Ultimate Dining Package. The UDP does not include beverages. No Kids pricing, package available for guest 13 and older. Excludes all 1- and 2-day sailings. Includes add-ons in Le Bistro such as Fruit de Mer, Lobster and Cote De Boeuf. The package does not apply to Special Occasion/Holiday menus (New Year’s, Christmas, etc.). Latitudes Platinum Guests will receive a $20 discount on the Ultimate Dining Package (as they receive 1 complimentary dinner in Le Bistro). Additional main courses in Cagney’s and Le Bistro will be charged at $10.00.
For Sailings on or after July 3rd, 2015
The Ultimate Dining Package (UDP) is available via pre-sell or onboard purchase on days 1 and 2 of the voyage only. On 3-day sailings the package is only for sale on day 1. No refunds are available if fewer restaurants are visited. The UDP is nontransferable. Reservations are not required for UDP guests, however, tables reserved onboard will be subject to availability for reservations made 24 hours in advance. We encourage you to log in to My NCL to make dining reservations in advance for specific night(s) of your cruise. An 18% gratuity and specialty service charge will be added to the package price. A 25% discount applies to all a la carte and entertainment based dining and select Specialty Restaurants. These venues include: Sushi, Raw Bar, Food Republic, Hot Rock, Tapas Bar, Noodle Bar, Ocean Blue, Ocean Blue on The Waterfront, The Cellars, The District, Murder Mystery, Cirque Dreams & Dinner, Illusionarium, Supper Club, Wine Lovers, Pajama Jam, Bayamo and Pincho by Jose Garces. The UDP does not include beverages or corresponding gratuity. No kids pricing available for UDP. Excludes all 1 and 2 day sailings. Includes add-ons in Le Bistro such as Fruit de Mer, Lobster and Cote De Boeuf. Does not apply to special occasion/holiday menus (New Year’s, Christmas, etc.). Latitudes Platinum Guests will receive a $20 discount on the UDP (as they receive 1 complimentary dinner in Le Bistro). $10 per each additional main course will be charged in Le Bistro & Cagney’s. Chef’s Table, Jazz Brunch, Carlo’s Bake Shop items, Ice Cream Bar and Gelato are not part of the package.
Spa Terms & Conditions
The information provided on this website is designed to inform you about the various treatments offered on board by Mandara Spa which enables you to reserve a specific treatment day and time suited to your schedule. Please be advised that the treatment descriptions, durations, and availability are subject to change.
Onboard Cancellation or Modification
All changes must be made three (3) days prior to sailing. Once on board, you must provide 24 hours notice in the event you need to cancel and/ or modify your appointment. Please contact the Mandara Spa reception desk in the event you need to make a change to you appointment. Failure to do so may result in a cancellation charge up to 50% of the treatment price being assessed to you onboard account.
Prices and Service Charge and Taxes
For your convenience an 18% service charge will be automatically added to your spa, salon, and fitness services.
Guests must be at least 18 years of age to receive treatments or utilize the spa facilities unless participating in the kids or teens program. Most salon services are available to guests of all ages. Fitness facilities are not available to minor guests. Please see restrictions posted outside of the Fitness Center.
We want you to have the most enjoyable spa experience possible. Although most of our treatments are suitable for all guests. Once on board, you will receive a comprehensive consultation from your Mandara therapist to identify any areas of concern. All treatments procedures are done so at the discretion of Mandara Spa.