Cancellation Policy

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Summer 2020 Peace of Mind Policy for Cruises Embarking March 10 - September 30, 2020:

  • Cancellation may occur until 48 hours prior to vacation date for a 100% future cruise credit (FCC) which may be redeemed on ANY Norwegian sailing embarking on or before December 31, 2022.
  • Vacation date includes any pre hotel or cruisetour packages booked through Norwegian.
  • Future Cruise Credit will include all components of the reservation that have been paid. Including but not limited to: Shore excursions, beverage and dining package gratuities, service charges and air/transfers pre purchased through Norwegian. Cost of insurance on existing bookings is not included in the FCC amount.
  • Guests who purchased travel protection with Norwegian Cruise Line, and who cancel for a covered reason, will be asked to file a claim with the insurance company. If the claim is approved, and a reimbursement is issued, the 100% Future Cruise Credit will be deactivated. For guests who purchase travel protection with Norwegian Cruise Line and cancel for an uncovered reason, guests shall receive the 100% FCC above and not the 75% or 90% FCC described in their travel protection policy.

 

Suspended Sailings from March 13 through May 10, 2020

  • Guests who were booked on suspended cruises with embarkation dates from March 13 through May 10, 2020 will automatically receive a 125% or 150% refund (depending on the original cruise date) of their cruise fare in the form of a Future Cruise Credit which can be applied towards any Norwegian Cruise Line voyage through December 31, 2022. Future Cruise Credits will be applied to your account by April 1, 2020.
    • Cruises embarking March 13 to March 17, 2020 will receive 150% of cruise fare in FCC
    • Cruises embarking March 18 to May 10, 2020 will receive 125% of cruise fare in FCC
  • Book by April 14, 2020 and receive an additional 20% discount when using your Future Cruise Credit on any cruise embarking July 1, 2020 through Dec 31, 2022.

Guests who do not prefer to take advantage of a future cruise credit will receive a refund to be payable after 90 days from completion of the Refund Request form. Refund requests must be submitted by April 27, 2020 for all suspended sailings.

Please note that if your suspended sailing was scheduled to embark between April 12 - May 10, 2020, you will not be able to submit a Refund Request form until April 13, 2020.

 

Cancellation Fee Schedule

Days Prior to Departure Date Cruise/Cruise Tour Cancellation Fee Air & Land Add-on Cancellation Fee (as of 9/6/19)
The Haven Suites, Suites, Garden Villas and Holiday Sailings
Greater than 120 days prior to sailing No Penalty 0%
119 - 106 days 25%* 0%
105 - 91 days 50%* 0%
90 - 61 days 75%* 0%
60 days or less 100% 100%
1-6 Day Sailings (Mini Suites and Below)
89 - 76 days 25%* 0%
75 - 61 days 50%* 0%
60 - 31 days 75%* 75%
30 days or less 100% 100%
7 Days or More Sailings (Mini Suites and Below)
119 - 91 days 25%* 0%
90 - 61 days 50%* 0%
60 - 31 days 75%* 75%
30 days or less 100% 100%
Cancellation Fee for 3-8 Guests
Cancellation Fee for 3-8 Guests will also follow the schedule outlined above

*Or deposit, Whichever is higher

Cancellation Fees on Cruise Fares, Air Add-Ons, Land Packages and Other Add-On Charges

Cancellation fees for cruise, air, land and other charges will follow the schedule above and apply to all guests on the reservation. Cancellation fees for air, land and other add-on charges will apply even if the reservation is not cancelled in full. Gateway changes for air and name changes for cruise, air, land and other add-ons are considered cancellations. Cancellations must be telephoned to our Reservations Department by your travel agent. Depending on when the cruise is cancelled, cancellation charges will be assessed as stated on the Cancellation Fee Schedule.

No refunds will be made in the event of interruption or cancellation by any passenger after commencement of the cruise. Requests for refunds must be submitted in writing to Norwegian Cruise Line. Cruise tickets, air tickets, transfer coupons and/or vacation package vouchers must be returned before a refund can be made. Refund processing time is about 3-4 weeks. Air tickets issued by our Air/Sea Department for passengers on our Air/Sea programs are refundable only to Norwegian Cruise Line. Group passenger policies may differ. Norwegian Cruise Line's Payment and Cancellation Policy is subject to change without notice.

  • Reservations that are not paid in full by the final payment due date are subject to cancellation and in the event a reservation is cancelled, a cancellation fee will apply.
  • No refunds will be given on any cruise for no-shows.
  • No refunds will be made in the event of interruption or cancellation by any passenger after commencement of the cruise.
  • Name changes and departure date changes are considered reservation cancellations and are subject to the above cancellation fees.
  • Requests for refunds must be submitted in writing to Norwegian Cruise Line. Cruise tickets, air tickets, transfer coupons and/or vacation package vouchers must be returned before a refund can be made. Refund processing time is about 3 to 4 weeks. Air tickets issued by our Air/Sea Department for passengers on our Air/Sea programs are refundable only to Norwegian Cruise Line. Group passenger policies may differ. Norwegian Cruise Line's Payment and Cancellation Policy is subject to change without notice.
  • No refunds will be given for any missed days of a Land Package.
  • Cancellation fees for air, land and other add-on charges will apply even if the reservation is not cancelled in full.
  • Gateway changes, flight date changes and name substitutions are considered cancellations, and air cancellation fees will apply. Additionally, spelling corrections may be considered cancellations.
  • Name substitutions and departure date changes for cruise, land and other add-ons are considered cancellations and are subject to cancellation fees.
  • The above schedule of cancellation fees will begin immediately once money has been applied to the reservation.