Casino Win/Loss Statement

Win/Loss Statement

This statement shows your Win/Loss for play involving use of your Casinos At Sea Players Club Card. All winnings, including W-2Gs (hand-paid jackpots), as well as losses, are reflected in the Total Win/Loss for the period requested.

Effective 15 January, 2020, Win/Loss requests will be automated. Please submit your request for win/loss statements after this date. For more information, email winloss@nclcorp.com. To obtain a manual Win/Loss Statement, click here to download the Win/Loss statement PDF request form.

Win/Loss statements for the current year will be available after 31 January of the following calendar year.

How to Request a Statement

Step 1: Log in to Your Account

Step 2: Request Win/Loss

In the profile box, located under your name, click “Request Win/Loss Statement”. Fill out and submit the form.

Close up of a man using mobile smart phone

Step 3: Get Activation Code

An activation code should be sent to your mobile phone. Please respond to this message quickly.

You can also request a statement for a prior year through our manual process. Download the Win/Loss Statement on our Downloads page.

Casino Specialists & Reservation Centre

Reservations & Info 1-877-PLAY NCL

For casino information and reservations,
contact a Casinos At Sea Cruise Specialist

9:00 a.m. to 7:00 p.m. ET
Monday to Friday

1-877-PLAY NCL

(1-877-752-9625)

Certificate Redemption 1-877-742-9528

For certificate award reservations,
contact a Casino Guest Service Representative

9:00 a.m. to 9:00 p.m. ET
Monday to Friday

and

10:30 a.m. to 7:00 p.m. ET
Saturday and Sunday

1-877-742-9528

Resources & Downloads

Norwegian Cruise Line welcomes those who are of legal casino gambling age to our casino. Know When to Stop Before You Start. Have a gambling problem? Call

1-888-ADMIT IT (236-4848)

Casino Statements