ADDITIONAL ASSISTANCE
Disability Support Services
Norwegian Cruise Line welcomes guests with medical, emotional or any other disability. If you have a need that has not been discussed, we encourage you to contact us at the Access Desk regarding your special requirements or requests and our policies and procedures.
Children with Disabilities
Children with disabilities are welcome on all Norwegian Cruise Line vessels. Please contact the Access Desk to discuss Norwegian Cruise Line's policies and procedures regarding children with disabilities and how we can assist you in making your child's cruising experience safe, fun and comfortable.
Cognitive, Intellectual and Developmental Disabilities
Guests with cognitive, intellectual and development disabilities such as autism, cerebral palsy, Down syndrome and Alzheimer's disease are encouraged to contact the Access Desk to discuss your cruise. Upon request, every effort will be made to meet your cruising special requirements, including:
- Boarding and disembarkation assistance
Advance Notice Required
Our Accessibility Coordinators, known as “The Access Desk,” are here to assist guests with disabilities and special needs before, during, and after your cruise. Please contact the Access Desk at least 90 days before your cruise for interpreters and 45 days for other needs. It’s important to inform us about any medical or physical requirements, including any medical equipment or scooters you plan to bring.
Providing detailed information will help us meet your needs and enhance your cruise experience. In some cases, you may need to make alternative travel arrangements if safety criteria aren’t met, even with assistance. Guests who can’t care for their basic needs (like dressing or eating) must travel with a capable companion. To ensure smooth travel, arrange special assistance when booking. We encourage you to fill out the Accessibility & Medical Questionnaire or call us for more information.