Service Animal Policy
Norwegian Cruise Line accepts service dogs that are trained to perform a specific task. A service dog may be needed for many different conditions, which would be acceptable under the American with Disabilities Act (ADA) guidelines.
In accordance with the ADA, Norwegian Cruise Line does NOT accept “Emotional Support” dogs as service dogs, they CANNOT sail.
- Guests must provide copies of the dog’s current vaccination records that show all shots are up-to-date (including Rabies), as well as a USDA or International Health certificate
- Guests are responsible for checking with all ports of call for any special requirements they may have. Guests are responsible for bringing all food, medication and life jacket for the dog
- A relief box will be provided
All guests traveling with service animals must book at least two weeks in advance to allow enough time to check with each port of call and provide Norwegian Cruise Line with all required documentation.
*Please note, while we accept service dogs that are trained to perform a specific task onboard our ships, due to local restrictions and requirements, not all ports of call may allow you to go ashore.
*Please note, due to government requirements and restrictions, guests embarking or disembarking the ship in an Icelandic port are unable to fly into or out of Iceland with a service animal unless they fulfill certain quarantine conditions upon arrival to Iceland. If your itinerary includes a visit to an Icelandic port of call, not embarking or disembarking, you will be able to sail with your service animal but you will not be able to go ashore while in port.
For more information on document requirements, visit:
Advance Notice Required
Our Accessibility Coordinators, known as “The Access Desk,” are here to assist guests with disabilities and special needs before, during, and after your cruise. Please contact the Access Desk at least 90 days before your cruise for interpreters and 45 days for other needs. It’s important to inform us about any medical or physical requirements, including any medical equipment or scooters you plan to bring.
Providing detailed information will help us meet your needs and enhance your cruise experience. In some cases, you may need to make alternative travel arrangements if safety criteria aren’t met, even with assistance. Guests who can’t care for their basic needs (like dressing or eating) must travel with a capable companion. To ensure smooth travel, arrange special assistance when booking. We encourage you to fill out the Accessibility & Medical Questionnaire or call us for more information.