Cruise Ship Details


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Is there a fee for items consumed from the minibar for Haven Guests?

We are in a 2 room, Haven Suite on the NCL Gem. As Haven Guests, is there a fee for the items that we consume from the mini bar/fridge? That is, alcohol, sodas, bottled water.
Asked by: HubbyWifeDuo
items in the mini bar are usually outrageously priced. so immediately on getting into my cabin i have the steward completely empty the fridge. its no difference than a mini bar in any land hotel. while i always cruise with them, i have discovered that ncl "dont give away ice cubes in winter"
Answered by: complawyer
Date published: 2020-07-22

Do Club balcony suites include private breakfast?

Asked by: NanaN
Club Balcony Suite is the new designation for rooms which NCL previously referred to as Mini Suites. Terms and conditions may change once NCL resumes cruising, but prior to the suspension of cruises, passengers in Mini Suites were not afforded the same benefits as those in Suites or the Haven. Assuming that NCL maintains the same practice for Club Balcony Suites that they had for Mini Suites, unfortunately private dining will not be included for this room category.
Answered by: TheTravelingMan
Date published: 2020-12-08

Do Suites have reserved seating at shows?

Asked by: LynneinNH
There is an area in the port side balcony which is reserved for Haven guests, but I don't remember a reserved section for Suite guests.
Answered by: TheTravelingMan
Date published: 2020-03-04

Is there any type of beverage service (waiter) at Gem Haven Pool?

Asked by: Anonymous
There is a steward assigned to the Haven courtyard, from breakfast hours through late afternoon. There is no one there afterwards. The steward can bring breakfast, lunch and drinks. Bear in mind that the restaurant & service bar are at least a deck below, depending on operating hours, and service might be a bit slower that you might otherwise expect.
Answered by: Bstu19
Date published: 2020-11-03

Are Robes provided in the staterooms (GEM, Balcony)?

Asked by: bizander68
There should be robes in your stateroom closet. If they aren't there, just ask your stateroom attendant.
Answered by: TheTravelingMan
Date published: 2020-03-04

Is the Family O-view on Gem Deck 5 bigger than the regular O-view? The pics are the same but the specs say 'sitting area' and size stated is bigger.

Asked by: Claire000123
Hello, i do not believe they are noticeably different in size at all. if you look at the ships plan view you can see that the closer you are toward the front of the ship the rooms get just slightly bigger. it has been my experience (i have not stayed in a family room, but my mother did with my nieces) that the family rooms have two beds on the ground (that can either be singles or but together side by side) and they could have either one, or more commonly two, pull down beds on the sides. also most family rooms share an interior door to the room next to it. as far as the sitting area goes, that just means that there is a chair with a mirrored deck. i hope this is helpful...regards.
Answered by: TimmyM
Date published: 2020-07-12

Do you serve Vegan meals?

Asked by: HealthyGal
Vegetable meals are available in each restaurant on the ship, but they are not truly vegan. They may contain dairy or animal byproducts, and they are prepared in the same kitchen as other non-vegan meals. If you have dietary restrictions, you should contact NCL by telephone at least a month before your cruise to communicate your needs, then speak to someone at the Dining Reservations Desk on your first day on board to ensure that your request has been handled properly. For more information, please see this link:!#dietary-needs
Answered by: TheTravelingMan
Date published: 2021-02-24

Are there refrigerators in the balcony rooms?

Asked by: Rrrrrrrrr
Yes, each stateroom on every NCL ship is equipped with a mini-fridge.
Answered by: TheTravelingMan
Date published: 2020-10-08

Is there cigarette smoking allowed in the cigar lounge?

I was on the Norwegian Escape in November and they did not allow cigarette smoking in the cigar lounge. Just prior to that I was on the Norwegian Dawn where they DID allow cigarette smoking in the cigar lounge. What is the definitive Norwegian policy on cigarettes in the cigar lounge?
Asked by: Gft1219
We were on the Gem in February and they did allow cigarette smoking in the cigar lounge.
Answered by: TheTravelingMan
Date published: 2020-05-09

What can you purchase with On Board Credit/On Board Credit Certificates?

Asked by: muffie
On Board Credit (OBC) can be used for just about anything you would need to pay for on board, including shore excursions, specialty dining, beverages, daily service charges, gift shop purchases, photos, etc. You also can use OBC for Cruise Next Certificates, which can be used as a deposit on a future cruise. They only can be purchased on board, but are sold at a significant discount from their par value. If you have some leftover OBC and plan to take another cruise with NCL, they are a great investment.
Answered by: TheTravelingMan
Date published: 2020-04-14
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